customer service agent

BPO PLUS

<ul><li>Handle inbound and outbound customer calls, emails, chats, and messages in a professional and courteous manner</li><li>Respond to customer inquiries regarding products, services, billing, and account information</li><li>Resolve customer complaints and issues efficiently while ensuring customer satisfaction</li><li>Accurately document customer interactions, feedback, and resolutions in the system</li><li>Follow company policies, procedures, and service standards at all times</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor</li><li>Maintain up-to-date knowledge of company products, services, and processes</li><li>Meet or exceed performance targets such as call quality, response time, and customer satisfaction scores</li><li>Process customer requests such as service activation, modifications, cancellations, and refunds</li><li>Verify customer information to ensure data accuracy and confidentiality</li><li>Handle sensitive customer information in compliance with data protection guidelines</li><li>Collaborate with team members and other departments to resolve customer concerns</li><li>Identify recurring issues and provide feedback for process improvement</li><li>Maintain professionalism and a positive attitude during high call volumes or challenging interactions</li><li>Participate in training sessions, coaching, and quality evaluations</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Language:</p><ul><li>Tagalog  (Required)</li></ul>

Customer Service Agent - Female

Hilton

<div><p>Guest Service Agent / Associate</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent / Associate

Confidential

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Interacts with the Bank&rsquo;s customer in providing efficient, friendly and quality service; answering queries, guiding and providing information. In addition, deal and help resolve any customer complaints while encouraging customers to increase their business with the Bank and direct them to the appropriate bank personnel.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Service Tasks
  </strong>
 </p>
 <ul>
  <li>
   Assist customers with routine account-related requests such as Opening Accounts, ATM, Credit Cards and Cheque Book Applications, Funds Transfers, Standing Orders and Stop Payments.
  </li>
  <li>
   Responds to customer inquiries about bank deposit products and service charges, Debit and Credit card usage and limits, checking and savings accounts transactions, funds availability and check verification requests by third parties.
  </li>
  <li>
   Ensure that all relevant documentations are in place while performing opening accounts and other related services.
  </li>
  <li>
   Build a good relationship towards the customers and all stakeholders.
  </li>
  <li>
   Act promptly to either resolve directly or escalate to appropriate levels, any unresolved issues raised by the customers for speedy resolution of issues.
  </li>
  <li>
   Resolve customer problems by acting as the customer liaison between other bank departments when necessary.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross Selling
  </strong>
 </p>
 <ul>
  <li>
   Market the various products of the bank to customers and in coordination with the Tellers, introduce and migrate customers to alternative channels with the intention of generating more sales thereby increasing revenue through referrals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MIS and Reports
  </strong>
 </p>
 <ul>
  <li>
   Prepare timely and accurate functional statements and reports to meet functional requirements, policies and standards.
  </li>
  <li>
   Checks and ensure that all customer documentations are correct in order to ensure compliance with regulations.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   University Graduate or Equivalent
  </li>
 </ul>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   at least 1-3 years of relevant experience in the banking sector
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job-Specific Skills:
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of retail banking processes and products
  </li>
  <li>
   Customer Service skills
  </li>
  <li>
   Good relationship with Colleagues / Customers
  </li>
  <li>
   Initiative
  </li>
  <li>
   Willing to work evening shifts/weekends
  </li>
  <li>
   Will have a sales target to achieve
  </li>
 </ul>
</div>


Customer Service Officer (Qatari or Qatari Mother)

Integral Care Medical Supply

<p>We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.</p><p>Duties and Responsibilities:</p><p>Answer customer calls and inquiries accurately and professionally.</p><p>Receive customers in person, identify their needs, and provide appropriate service solutions.</p><p>Follow up on customer files from contract signing until worker arrival and handover.</p><p>Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.</p><p>Coordinate with external recruitment agencies in labor-supplying countries to track order status.</p><p>Enter and update customer data, order files, and contracts in the internal system.</p><p>Resolve problems and complaints to ensure high levels of customer satisfaction.</p><p>Schedule worker handover appointments and coordinate with sponsors.</p><p>Ensure completion of all documents and legal requirements for recruitment.</p><p>Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.</p><p>Prepare weekly reports on case progress, complaints, and resolutions.</p><p>Maintain strict confidentiality and professional ethics in all client dealings.</p><p>Promote company services for recruiting domestic and professional workers.</p><p>Prepare offers and pricing and ensure contract signing with clients.</p><p>Participate in marketing events and exhibitions to strengthen market presence.</p><p>Submit periodic reports on sales activities and customer feedback.</p><p>Comply with company policies and customer service standards.</p><p>Qualifications and Requirements:</p><p>Arabic speakers only apply for the job</p><p>Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.</p><p>Strong problem-solving ability and capacity to work under pressure.</p><p>Proficient in computer systems and CRM software.</p><p>Professional appearance with strong interpersonal skills across diverse nationalities.</p><p>NOC is required.</p><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR6,000.00 per month</p><p>Experience:</p><p>Manpower companies: 3 years (Required)</p><p>Customer relationship management: 3 years (Preferred)</p><p>Agency management: 3 years (Preferred)</p><p>Language:</p><p>Arabic (Native)</p><p>English (Required)</p><p>Ability to Commute:</p><p><b>Please send your CV on WhatsApp Only: 0097431017808</b></p><p>Job Type: Full-time</p>

Customer Service

wherewework

<div>
 A3malouna.com on behalf of:
 <br/>
 <br/>
 <strong>
  A3malouna.com
  <br/>
  <br/>
 </strong>
 Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
 <br/>
 <br/>
 📝
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 ✔ Respond to customer inquiries professionally and promptly.
 <br/>
 <br/>
 ✔ Resolve customer complaints and escalate issues when necessary.
 <br/>
 <br/>
 ✔ Maintain detailed records of customer interactions.
 <br/>
 <br/>
 ✔ Meet service level agreements (SLAs) and key performance indicators (KPIs).
 <br/>
 <br/>
 ✔ Provide product and service information to customers.
 <br/>
 <br/>
 🎯
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 ✔ Excellent verbal and written communication skills.
 <br/>
 <br/>
 ✔ Strong problem-solving abilities.
 <br/>
 <br/>
 ✔ Patience and empathy in handling customer concerns.
 <br/>
 <br/>
 ✔ Ability to work in a fast-paced environment.
 <br/>
 <br/>
 ✔ Familiarity with CRM tools and customer support software.
</div>


Support Agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Global Customer Service Officer
</div></div><div><div>Ref #
</div><div>222787
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 11-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.<br>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Digital&rsquo;s Team in Doha as a Global Customer Service Officer.</p>
<p><b>About the role</b></p>
<p>As a Global Customer Service Officer, you will enhance Qatar Airways Cargo customer experience and in line with the core values, by offering an escalation point of contact for both internal and external customers across the network from booking until final delivery by managing a closed loop activity to ensure all customers are receiving the service Qatar Airways Cargo are committed and to ensure all corrective actions are put in place to address service failures.<br>
As part of your role, your responsibilities will be inclusive of, but not limited to the following:</p>
<ul><li>Coordinate day to day work functions, acting as a &ldquo;go to&rdquo; person and investigating and resolving complex customer issues. Queries may be received on a range of issues including Misrouted Cargo, Damaged Cargo, Offloaded Cargo, Missing Cargo and any discrepancies.</li>
<li>Understand the needs and requirements of the customer and manage their expectations and the service received and pro-actively resolve potential or current issues in a timely and efficient manner.</li>
<li>Ensure to track all customer escalation and resolution activities for quality and metrics reporting through existing tools to facilitate reporting and identification of common inquiries, maintain an accurate database of customer queries with actionable data output in preparation through the Customer Relationship Management (CRM) application.</li>
<li>Identify trends related to customer inquiries to respond proactively and provide feedback to management.</li>
<li>Develop a clear and in-depth knowledge of all Qatar Airways Cargo products in order to understand and resolve customer queries in the first instance wherever possible.</li>
<li>Collaborate with other departments on cross functional tasks and projects representing the Customer Experience function and ensuring the voice of the customer is always present in the resolution discussion.</li>
<li>Perform other department duties as directed by Line Manager of Head of the Department.</li>
</ul><p></p><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<ul><li>Bachelor&rsquo;s degree or equivalent with a minimum of 3 years of job-related experience in air cargo, logistics, or a related field.</li>
<li>Solid understanding of air cargo customer service practices and procedures.</li>
<li>Knowledge of cargo reservation, acceptance and handling processes.</li>
<li>Familiarity with IATA and TACT regulations.</li>
<li>Strong communication skills with excellent command of English (verbal and written)</li>
<li>Proficiency in French and Arabic is preferred and will be considered an asset.</li>
<li>Advanced proficiency in MS Office tools (Excel, Word, Outlook) with strong presentation and reporting skills.</li>
<li>A proactive mindset with the ability to work independently and manage multiple tasks in a fast-paced environment.</li>
</ul><p></p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
<p><br>
<b>How to apply</b></p>
<p>If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=222787</div></div></div></div></div></div></div></div>

Global Customer Service Officer

DATA SELECT

<p><b>Job Title:</b> Retail Sales Agent</p><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Customer-focused attitude</li><li>Ability to meet sales targets</li><li>Basic math and cash-handling skills</li><li>Ability to work flexible shifts (including weekends)</li><li>Team player with a positive attitude</li><li>Previous retail or sales experience preferred</li></ul><p>Job Type: Full-time</p><p>Pay: Up to QAR4,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of customer service experience do you have?</li></ul>

Retail Sales Agent

Explore 1030+ Customer service agent in Doha Qatar this January. Find roles across top companies and apply now to boost your career.