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customer operations specialist/project manager

customer service analyst

Weave

<div>
 The Customer Success Operations Analyst will play a key role in organizing, analyzing, and reporting on customer success data to help the CS team make informed decisions. This role builds and maintains performance reports, tracks pilots and churn, and ensures internal processes and documentation are accurate and up-to-date. The Analyst collaborates closely with the Customer Success Manager, Product, Engineering, and Support teams to provide actionable insights, streamline workflows, and surface opportunities or risks. This position is ideal for someone who enjoys turning data into clarity and bringing structure to a fast-growing, evolving CS operation.
 
 
 <ul>
 <li>
 This position will be Hybrid (Bengaluru, India)
 </li>
 <li>
 Reports to: Head of Product &amp; Customer Success and Customer Success Manager
 
 
 </li>
 </ul>
 What You Will Own
 
 
 
 The duties and responsibilities of the role.
 
 
 
 <ul>
 <li>
 Build and maintain performance reports, pilot tracking sheets, and churn analysis.
 </li>
 <li>
 Prepare customer-facing visuals, slide decks, and internal notes from usage data.
 </li>
 <li>
 Track internal progress on feature requests, customer feedback loops, and follow-ups.
 </li>
 <li>
 Maintain accurate and up-to-date documentation, including playbooks, testing steps, and agreements.
 </li>
 <li>
 Collaborate with Product, Engineering, and Support teams to ensure tasks and projects move forward.
 </li>
 <li>
 Review customer performance trends to spot opportunities, risks, and insights that inform CS strategy.
 
 
 </li>
 </ul>
 What You Will Need to Accomplish the Job
 
 
 
 The minimum qualifications for the role - education, experience, certifications, skills.
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer success operations, analytics, project support, or similar roles.
 </li>
 <li>
 Strong organizational and project management skills to manage timelines, dependencies, and deliverables.
 </li>
 <li>
 High attention to detail, ensuring reports, documentation, and processes are accurate and reliable.
 </li>
 <li>
 Problem-solving mindset &mdash; you can investigate issues independently and act on findings.
 </li>
 <li>
 Proficiency in Google Sheets or Excel, including pivot tables, formulas, and charts.
 </li>
 <li>
 Clear written and verbal communication skills for summarizing data into actionable insights.
 </li>
 <li>
 Comfortable with tools like Google Workspace, Notion, HubSpot, and Slack.
 
 
 </li>
 </ul>
 What Will Make Us Love You
 
 
 
 Preferred Qualifications - Including Personality Traits And Soft Skills.
 
 
 
 <ul>
 <li>
 Experience in CS operations or analytics within a fast-growing SaaS environment.
 </li>
 <li>
 Enjoys creating structure and clarity in evolving processes.
 </li>
 <li>
 Collaborative and solutions-oriented, with the ability to work across multiple teams.
 </li>
 <li>
 Strong analytical thinking and curiosity &mdash; you dig into data to uncover trends and insights.
 </li>
 <li>
 Exceptional attention to detail and ownership of tasks, following through from start to finish.
 </li>
 <li>
 Comfortable working in a hybrid environment and balancing multiple priorities
 
 
 </li>
 </ul>
 Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
 
 
 
 All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
 
</div>

Customer Success Operations Analyst

8byte

<div>
 
 About The Role
 
 
 
 We are seeking a proactive and driven
 
 Customer Success Analyst
 
 to be the primary point of contact for our institutional and investor clients. This role is fundamental to maximizing customer value, driving product adoption, and ensuring client satisfaction within the complex FinTech landscape.
 
 
 You will play a critical role in the post-sales journey, leveraging data to analyze client health and proactively manage relationships. This is an excellent opportunity for a
 
 young, sharp professional
 
 with a passion for finance and technology to thrive in a high-growth
 
 startup environment
 
 .
 
 
 
 What You&rsquo;ll Do (Key Responsibilities)
 
 
 
 <ul>
 <li>
 Client Relationship Management: Act as the trusted advisor for a portfolio of clients, ensuring they successfully onboard, adopt, and maximize their use of 8 Byte&rsquo;s AI-powered financial tools.
 </li>
 <li>
 Proactive Engagement: Conduct regular check-ins, business reviews, and training sessions to maintain high levels of client engagement and address potential roadblocks early.
 </li>
 <li>
 Success Metrics &amp; Data Analysis: Monitor key customer health metrics (e.g., usage patterns, feature adoption, churn risk) and analyze data to identify opportunities for intervention and expansion.
 </li>
 <li>
 Feedback Loop: Collect and synthesize client feedback, serving as the voice of the customer internally to inform product development, marketing, and sales strategies.
 </li>
 <li>
 Issue Resolution: Work closely with the Engineering and Product teams to efficiently triage, track, and resolve complex technical and operational client issues.
 </li>
 <li>
 Process Improvement: Help document and standardize best practices for the Customer Success function as the company scales.
 
 
 </li>
 </ul>
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 1&ndash;2 years of professional experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably within the FinTech, SaaS, or BFSI (Banking, Financial Services, and Insurance) sector.
 </li>
 <li>
 FinTech Expertise: Proven knowledge and understanding of financial products, investment tools, or lending processes is highly preferred.
 </li>
 <li>
 Tool Proficiency: Experience using CRM tools (e.g., Salesforce, HubSpot) and basic data analysis skills. Exposure to JIRA or similar ticketing/project management tools is a major plus.
 </li>
 <li>
 Communication &amp; Empathy: Exceptional verbal and written communication skills with a demonstrated ability to manage client expectations and build strong, trusting relationships.
 </li>
 <li>
 Startup Mindset: A proactive, high-ownership attitude with comfort working in a fast-paced startup environment where roles are dynamic and quick adaptation is key.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Finance, Business Administration, Economics, or a related field.
 
 
 </li>
 </ul>
 What You&rsquo;ll Get
 
 
 <ul>
 <li>
 Competitive pay and meaningful ESOPs (Stock Options).
 </li>
 <li>
 Health insurance and wellness perks.
 </li>
 <li>
 Direct impact on product adoption and growth in a high-value, AI-driven sector.
 </li>
 <li>
 Unparalleled learning and career advancement opportunities within a rapidly scaling company.
 </li>
 <li>
 A smart team building real AI solutions for BFSI.
 
 
 </li>
 </ul>
 Work Mode
 
 
 This is a full-time,
 
 in-office role (Bangalore, 5 days/week)
 
 . We believe the best customer relationships are fostered when we work together!
 
 
 Skills: customer,data,jira,fintech,account management,data analysis,bfsi
</div>

Customer Success Analyst

Deloitte

<div>
 
 Summary
 
 
 
 
 Position Summary
 
 
 
 ANALYST &ndash; ODC Team
 
 
 A person having high aspiration and passion for customer service excellence can accomplish their vision in Deloitte. CXO is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.
 
 
 Work you&rsquo;ll do
 
 
 <ul>
 <li>
 Focus on delivering world-class customer service to our customers.
 </li>
 <li>
 Interface with customers, clients and vendors as required.
 </li>
 <li>
 Follow the direction of immediate supervisors or managers to implement new processes.
 </li>
 <li>
 Maintain the Dashboard specific to ODC based on the day-to-day requirement.
 </li>
 <li>
 Religiously work with ODC IT team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
 </li>
 <li>
 ServiceNow ticket monitoring and resolution.
 </li>
 <li>
 Regular compliance checks and remediation.
 </li>
 <li>
 Configuring ODC endpoints and work on onboarding and offboarding activities.
 </li>
 <li>
 Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
 </li>
 <li>
 Work as a project coordinator for all ODC activities.
 </li>
 <li>
 Advance skills with MS Excel &amp; MS PowerPoint.
 </li>
 <li>
 Basic knowledge of Windows Scripting &amp; GPO&rsquo;s.
 </li>
 <li>
 Help CXO IT - ODC IT team in documenting the ODC specific process.
 </li>
 <li>
 Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,
 </li>
 <li>
 Help CXO-ODC IT team build audit readiness checklists.
 </li>
 <li>
 Help follow up with multiple stakeholders using ODC operational shared mailbox and day-to-day activities.
 </li>
 <li>
 Working with different stakeholders and processing the ODC related invoices.
 </li>
 <li>
 Occasional overtime required to meet project milestones and deadlines
 </li>
 <li>
 ODC asset management and tracking.
 </li>
 <li>
 Vulnerability management and remediation.
 </li>
 <li>
 Work with immediate supervisor understand and assist on ODC transactional issues
 </li>
 <li>
 Help follow up with CX- EUS team &amp; ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers
 </li>
 <li>
 Help follow up with all stakeholders for all ODC related transactional activities.
 </li>
 <li>
 Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT&rsquo;s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
 </li>
 <li>
 Coordinating with different stakeholders and setting-up calls based on the requirement &amp; sending the MOM&rsquo;s.
 </li>
 <li>
 Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.
 
 
 </li>
 </ul>
 The team
 
 
 CXO team is proud to be part of Deloitte&rsquo;s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru &amp; Delhi. This team is responsible to accomplish various Offshore Development Center (ODC) Customer support with collaboration with CX-EUS team to provide world class customer service. This team takes care of managing the ODC&rsquo;s.
 
 
 
 Qualifications
 
 
 
 Required:
 
 
 <ul>
 <li>
 B. Tech, BE &amp; Engineering Graduates or equivalent
 </li>
 <li>
 Strong Technical troubleshooting knowledge on Windows11, Thin client, IOT, Linux
 </li>
 <li>
 Basic Windows Scripting, GPO&rsquo;s, Vulnerability, Security, Microsoft Office (Outlook, Word, Excel, Power Point) and knowledge on Networking &amp; SharePoint will be an advantage.
 
 
 </li>
 </ul>
 Preferred:
 
 
 <ul>
 <li>
 ITIL &ndash; Certification
 </li>
 <li>
 Microsoft MCITP &ndash; Certification
 </li>
 <li>
 Basic knowledge of overall network/systems security
 </li>
 <li>
 Certified Qualys VMDR
 
 
 </li>
 </ul>
 How you&rsquo;ll grow
 
 
 At Deloitte, we&rsquo;ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities&mdash;including exposure to leaders, sponsors, coaches, and challenging assignments&mdash;to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people&rsquo;s growth and development. Explore DU: The Leadership Center in India
 
 
 
 Benefits
 
 
 
 At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
 
 
 Deloitte&rsquo;s culture
 
 
 Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
 
 
 Corporate citizenship
 
 
 Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte&rsquo;s impact on the world.
 
 
 
 Our purpose
 
 
 
 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
 
 
 
 Our people and culture
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
 
 
 
 Professional development
 
 
 
 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
 
 
 
 Benefits To Help You Thrive
 
 
 
 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
 
 
 
 Recruiting tips
 
 
 
 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
 
 
 Requisition code: 315001
</div>

ANALYST – ODC Team- Bangalore

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
 
 
 
 Job Description
 
 
 
 This is a 12 months fixed term contract role
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn&rsquo;s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintains a detailed knowledge of LinkedIn&rsquo;s products and the impact they can have for our customers.
 </li>
 <li>
 Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
 </li>
 <li>
 Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
 </li>
 <li>
 Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
 </li>
 <li>
 Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
 </li>
 <li>
 Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
 </li>
 <li>
 Partners closely with CSMs to prioritize projects based on customer maturity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 2+yrs in data analysis/reporting role
 </li>
 <li>
 Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
 </li>
 <li>
 Working experience with SQL
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Data and Insights-driven; able to synthesize data and help communicate the &ldquo;so what&rdquo; to a customer.
 </li>
 <li>
 Strong cross-functional partnership experience.
 </li>
 <li>
 Past work experience within a fast-paced environment.
 </li>
 <li>
 Experience synthesizing data and insights together for a client presentation.
 </li>
 <li>
 Experience working within Excel, PowerBI, and/or Tableau.
 </li>
 <li>
 Experience leading/managing a project and associated deliverable work.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
 </li>
 <li>
 Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
 </li>
 <li>
 Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Powerpoint
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Data story telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Analyst (12 months contract)

JPMorganChase

<div>
 
 Job Description
 
 
 
 J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.
 
 
 As an Analyst in KYC team, you will be working with a highly qualified team in Anti-money Laundering regulations and KYC knowledge. The team is responsible for execute the onboarding and recertification of clients in adherence to the Firms KYC Policy. We perform public domain research and risk analysis in the system based on the Product, Booking location and other risk components. We review the materiality of Sanctions, Adverse Media screening and escalate the same using firms procedures. You will work with internal stakeholders to provide the requirements on the KYC file during such process. The team is also responsible to provide support on dashboard, change request and quality management.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Possess excellent public domain research to complete the KYC at onboarding and refresh and provide alternate documentation within the policy/regulatory guidelines.
 </li>
 <li>
 Develop regulatory knowledge across different regions such as US, UK, Luxembourg, Singapore, Hong Kong, Australia and Japan.
 </li>
 <li>
 Review the materiality of Sanctions, Political exposed Person, Adverse Media screening and escalate the same using firms procedures and work with relevant stakeholder to review the risk.
 </li>
 <li>
 Partner with different teams such as front office, Compliance and senior management to review the risk and approve KYC profile within the SLA.
 </li>
 <li>
 Work with technology to enhance productivity and efficiencies
 </li>
 <li>
 Provide support on Metrics, dashboard, change request and quality management.
 
 
 </li>
 </ul>
 
 Required Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 At least 2 years' experience with financial product analysis, KYC, AML, Compliance
 </li>
 <li>
 Self-motivated with a strong work ethic
 </li>
 <li>
 Willingness to work in a team-oriented, collaborative environment.
 </li>
 <li>
 Exhibit high willingness to collaborate with all levels of the organization
 </li>
 <li>
 Excellent written and verbal communication skills (including in English)
 </li>
 <li>
 Ability to prioritize a variety of responsibilities and ad-hoc requests in a moderate to fast-paced environment; ability to learn and execute new tasks quickly and in real-time
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 Proficient in Microsoft applications such as a Microsoft Word, Excel, Outlook and PowerPoint.
 </li>
 <li>
 Advantage for candidate with tech skills such as Alteryx, Python and Tableau.
 
 
 </li>
 </ul>
 
 ABOUT US
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
</div>

Client Service Analyst

Sabre Corporation

<div>
 Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):
 
 
 Team Description
 
 
 The service and support team maintains direct contact with customers pre-sale or post-sales or both.
 
 
 
 Role And Responsibilities
 
 
 
 <ul>
 <li>
 Customer service includes communication via telephone, email, chat or through other social media platforms
 </li>
 <li>
 Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
 </li>
 <li>
 Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
 </li>
 <li>
 Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
 </li>
 <li>
 Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
 </li>
 <li>
 Interact with customer and functional organizations to develop specifications for content of courses
 </li>
 <li>
 Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
 </li>
 <li>
 Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
 </li>
 <ul>
 <li>
 product support specialist
 </li>
 <li>
 product support analyst
 </li>
 <li>
 systems integration engineer
 </li>
 <li>
 technical support
 </li>
 <li>
 customer service
 </li>
 <li>
 customer training
 </li>
 <li>
 sales support
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Education Requirements
 
 
 
 <ul>
 <li>
 Minimum High School diploma, University student or graduate. Technical experience strongly desired
 </li>
 <li>
 Demonstrates good time management and priority setting skills
 </li>
 <li>
 Demonstrates effective teamwork skills
 </li>
 <li>
 Demonstrates ability to work under pressure and handling complexity
 </li>
 <li>
 Proficient English and Spanish written and oral communication skills
 </li>
 <li>
 Must be organized, able to multi-task and work in all areas as needed
 </li>
 <li>
 Proven analytical and troubleshooting skills
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Travel Industry background is desired.
 </li>
 <li>
 Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
 </li>
 <li>
 ITIL/ XML/ SQL/ API Programming
 </li>
 <li>
 Experience using Salesforce CRM tool
 
 
 </li>
 </ul>
</div>

Product Support Analyst I

OpenText

<div>
 
 Opentext - The Information Company
 
 
 
 OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
 
 
 
 AI-First. Future-Driven. Human-Centered.
 
 
 
 At OpenText, AI is at the heart of everything we do&mdash;powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
 
 
 
 Your Impact:
 
 OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision-making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information. OpenText provides solutions across the entire range of core EIM capabilities &ndash; sophisticated, secure, high-value, and cost-effective &ndash; onsite, via mobile devices, private cloud, or in the cloud.
 
 
 
 What the role offers:
 
 OpenText provides cloud environment for addressing the B2Bi and MFT needs of various customers from different geos and business domains. Customers can choose the OpenText Managed Service cloud with public, private or hybrid models of deployments Analyst team would be responsible for the analysis of various B2B implementation requests. Team will gather and analyze the customer business requirements and design &amp; develop the mapping specification documents &ndash; P2P, Canonical etc. Once the specification is created, it will be handed over to the map development team. During the course of the map development and testing, analyst team will provide the necessary support to the development and QA team by clarifying all their questions. Analyst team will validate the map developed, and provide the necessary approvals and submit the same for the end customer approval. Once the customer approved the map, analyst team will coordinate with Integration team to get the maps deployed in the required environments (Pre-Prod / Prod)
 
 
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Knowledge of EDI Standards like ANSI X12, EDIFACT, TRADACOM, XML, RosettaNet
 </li>
 <li>
 Experinece 2 to 3 years
 </li>
 <li>
 Extensive mapping knowledge and handson experience with Opentext Application integrator.
 </li>
 <li>
 Good experience on XML, XSLT and XPath
 </li>
 <li>
 Experience on creating mapping specification documentation.
 </li>
 <li>
 Strong communication skills to gather business requirements from customer.
 </li>
 <li>
 A good team player
 
 
 </li>
 </ul>
 OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
 
 
 If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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Associate Consultant

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