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customer account specialist

customer service consultant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Coldwell Banker Egypt

<div>
 
 Company Description
 
 
 
 Coldwell Banker&reg; is the world's leading full-service real estate provider, founded in the US in 1906. It has over 3,700 offices and 110,000 Sales Associates globally. Coldwell Banker has maintained its position as the number one real estate franchise in terms of size, sales revenue, and geographical coverage. Coldwell Banker Egypt, established in 2001, has grown to become the leading real estate broker in the country with 18 branches serving Cairo, Alexandria, and several Red Sea areas. The brand's success in Egypt has enabled them to expand as the Master Franchiser of Coldwell Banker in 35 countries across the Middle East, Eastern Europe, and Central Asia.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Property Consultant, located in Cairo, Egypt. The Property Consultant will be responsible for providing expert real estate consultation, assisting clients in buying, selling, and renting properties, and offering excellent customer service. The role involves conducting property viewings, negotiating deals, and maintaining updated knowledge of market trends and property regulations. The Property Consultant will also manage client relationships and ensure client satisfaction throughout the property transaction process.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Consulting skills in the real estate domain
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Excellent Customer Service skills
 </li>
 <li>
 Proven Sales experience
 </li>
 <li>
 Knowledge of Real Estate market trends and regulations
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Bachelor's degree in Business Administration, Real Estate, or related field
 </li>
 <li>
 Prior experience in the real estate industry is a plus
 </li>
 </ul>
</div>

PropertyConsultant

Methaq Arab Group

<div>
 
 
 Company Description
 
 
 
 MAG (Methaq Arab Group) is a premier real estate development and investment group that combines Emirati expertise with Saudi&ndash;Egyptian investment. With over a decade of proven success, MAG has delivered 25 landmark projects across the UAE, each reflecting our commitment to quality, innovation, and leadership. We aim to drive sustainable growth, pioneer innovation, and build communities that enrich lives and deliver enduring value.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Senior Property Consultant based in New Cairo. The Senior Property Consultant will be responsible for consulting with clients to assess their property needs, communicating effectively with potential buyers, providing excellent customer service, and executing sales strategies. The role involves staying updated on market trends, presenting properties to potential buyers, and negotiating deals to achieve sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Consulting and Real Estate skills
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Proven Sales experience in the real estate sector
 </li>
 <li>
 Strong negotiation and presentation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Knowledge of the New Capital real estate market is a plus
 </li>
 </ul>
</div>

Senior Property Consultant

Brokers Hub

<div>
 
 Company Description
 
 
 
 Brokers Hub is a real estate brokerage and investment consultancy firm that provides tailored solutions for clients globally, specializing in property investments. Despite being in a competitive market, Brokers Hub has established partnerships with leading, profitable project developers in the region. The company focuses on building relationships and generating future investments, ensuring that clients and business partners invest in the right channels for optimal returns.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Junior Property Consultant located in Cairo, Egypt. The Junior Property Consultant will be responsible for providing clients with real estate advice, assisting in property sales and acquisitions, and maintaining strong client relationships. Day-to-day tasks include consulting with clients, communicating effectively, delivering excellent customer service, and driving sales to achieve targets.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Consulting and Real Estate skills
 </li>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Sales experience and skills
 </li>
 <li>
 Excellent interpersonal and negotiation skills
 </li>
 <li>
 Ability to work independently and within a team
 </li>
 <li>
 Knowledge of the local real estate market in Cairo, Egypt is a plus
 </li>
 <li>
 Fluency in both Arabic and English is beneficial
 </li>
 </ul>
</div>

Junior Property Consultant

Premises Investments

<div>
 
 Company Description
 
 
 
 At Premises Investments, we redefine real estate excellence by transforming strategic opportunities into lasting value. As a forward-thinking investment firm specializing in the acquisition, development, and management of high-potential properties, we empower investors, partners, and communities to thrive in an ever-evolving market. With a focus on identifying undervalued assets and unlocking their potential, our team combines decades of industry expertise with cutting-edge market analytics to deliver tailored solutions that drive growth and resilience. We prioritize sustainability, scalability, and stakeholder returns to create enduring value, fostering long-term relationships anchored in transparency, integrity, and shared success.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Senior Property Consultant based in Cairo, Egypt. The Senior Property Consultant will be responsible for providing expert advice and guidance to clients on property investments, conducting market analysis, and developing strategies to maximize portfolio performance. Daily tasks include consulting with clients, managing customer interactions, handling sales transactions, and providing top-tier customer service. The role also involves regular collaboration with other team members to ensure client satisfaction and successful project outcomes.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Consulting and Real Estate skills
 </li>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Proven Sales experience
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Professional proficiency in English; knowledge of Arabic is a plus
 </li>
 <li>
 Bachelor's degree in Real Estate, Business Administration, or a related field
 </li>
 <li>
 Experience in the real estate industry preferred
 </li>
 </ul>
</div>

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 The Senior CX Consultant has the responsibility of shaping the end to end customer journey, understanding the business and technical challenges and create the technical strategy and architecture. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she has an end-to-end expert understanding of Customer experience tools and eco-System and can consult customers on picking up the right tools and architecture for their business requirements. The CX consultant has good understanding of business and technical domains and can be the bridge between them.
 
 
 The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
 
 
 
 Job Duties
 
 
 
 <ul>
 <li>
 Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey.
 </li>
 <li>
 Identify the use cases and the integration strategies of Bots, AI tools, Sentiment or Voice Analytics as well as the CRMs.
 </li>
 <li>
 Become client trusted advisor and contribute to customer Digital Transformation.
 </li>
 <li>
 Develop CX roadmap and technical mappings for the next gen Customer Experience.
 </li>
 <li>
 Recognize and assess client key business drivers and challenges.
 </li>
 <li>
 Articulate service strategy (refine, refresh, change, optimize, &hellip;) in the relevant digital domain.
 </li>
 <li>
 Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
 </li>
 <li>
 Produce customized architecture standards.
 </li>
 <li>
 Produce complex design documents.
 </li>
 <li>
 Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, &hellip;).
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Very strong technical knowledge and/or experience in Customer Experience and the IT Eco-System.
 
 
 
 Contact Center And CX Related Services
 
 
 
 <ul>
 <li>
 Expert level knowledge and hands on experience of in one or multiple of the following Contact Center solutions, TalkDesk, Genesys, NiceIn Contact.
 </li>
 <li>
 Expert level knowledge and hands on experience in one or multiple of the following:
 </li>
 <ul>
 <li>
 VoiceBot and VoiceAnalytics (e.g. Nuance, Nexidia etc&hellip;)
 </li>
 <li>
 Sentiment Analytics
 </li>
 <li>
 Predictive Engagement
 </li>
 <li>
 AI/Bots (Google, Amazon, KorAI)
 </li>
 </ul>
 <li>
 Hands on experience with integration of CRM tools such as SAP, Sales Force, MS Dynamics.
 </li>
 <li>
 Experience with Workforce Management and related tools.
 </li>
 <li>
 Contact center organization and operation to be able to understand customer needs and translate them into a high level design
 </li>
 <li>
 Good understanding of the RPA,AI solutions
 
 </li>
 </ul>
 
 Other Skills And Experience
 
 
 
 <ul>
 <li>
 Effective customer senior management communication.
 </li>
 <li>
 Ability to handle complex situations (internal and customer facing).
 </li>
 <li>
 Expert level in the integration and implementation of at least one specific digital domain (to be listed according to requirements)
 </li>
 <li>
 Advanced level in one or more digital domain(s).
 </li>
 <li>
 Strong technical skills around telecommunications/IT solutions and services in general / university degree in Communications systems/or Computer Science or equivalent.
 </li>
 <li>
 Minimum of 10 years related work experience in customer facing organizations within the ICT and CX industry (channels, local representations working directly with customer IT management).
 </li>
 <li>
 Proven track record in driving and positioning security technical strategy to customers&rsquo; needs at senior IT/CxO level.
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Understand market trends, technical and business issues associated with the CX/CC industry.
 </li>
 <li>
 Must have consultancy and service delivery experience in the CX industry.
 </li>
 <li>
 Program and/or project management skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

CX Consultant

Explore 493+ Customer service consultant in Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt this November. Find roles across top companies and apply now to boost your career.

493 customer service consultant jobs IN Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt

Customer Service Consultant

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

PropertyConsultant

Senior Property Consultant

Junior Property Consultant

Senior Property Consultant

CX Consultant