customer service manager

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customer experience manager Jobs in Egypt

customer experience manager

customer service agent – english inbound Jobs in Egypt

customer service agent – english inbound

customer service coordinator

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | West Region
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain thorough knowledge of the mall layout, store locations, facilities, and promotional activities while upholding professional grooming and attire standards.
 </li>
 <li>
 Oversee smooth daily operations of the Information Desk, serving customers in person or by phone, and ensuring all queries and complaints are handled professionally.
 </li>
 <li>
 Provide clear directions, event information, and assistance with mall services (gift cards, valet, lost &amp; found, rentals, etc.) to create a positive customer experience.
 </li>
 <li>
 Address customer and tenant complaints promptly, coordinating with security, maintenance, and other relevant departments.
 </li>
 <li>
 Manage gift card sales, maintain accurate inventory, meet annual targets, and follow strict cash handling and finance procedures.
 </li>
 <li>
 Facilitate marketing activities, promote mall events, and assist in smooth execution of tours, group visits, and promotions.
 </li>
 <li>
 Maintain accurate directories, collect tenant sales and promotions, prepare reports, and monitor factors affecting customer experience.
 </li>
 <li>
 Ensure the mall&rsquo;s cleanliness and appearance, build positive relationships with tenants, government, and community groups, and keep mall guides and online platforms updated.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum of a university degree or equivalent qualification.
 </li>
 <li>
 0&ndash;3 years of proven experience in customer service.
 </li>
 <li>
 Strong interpersonal skills with a polished, customer-focused approach.
 </li>
 <li>
 Experience in a reputed shopping center, luxury hotel, or similar high-service environment.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

instashop

<div>
 
 
 About InstaShop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 🌟
 
 
 
 
 
 
 About the role
 
 
 
 By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.
 
 
 
 
 
 
 Primary responsibilities
 
 
 
 
 
 <ul>
 <li>
 To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
 </li>
 <li>
 Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
 </li>
 <li>
 To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
 </li>
 <li>
 To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
 </li>
 <li>
 To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
 </li>
 <li>
 To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet
 </li>
 <li>
 To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1-2 years relevant Customer Service experience, call center experience a plus
 </li>
 <li>
 Structured thinking &amp; organizational skills
 </li>
 <li>
 Be responsible &amp; efficient
 </li>
 <li>
 Self-motivated with demonstrated flexibility &amp; adaptability in intense situations
 </li>
 <li>
 Strong oral, written &amp; verbal communication skills in English
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Early graduate with a Business background
 </li>
 <li>
 Basic knowledge of relevant IT systems
 </li>
 </ul>
 
 
</div>

Nestlé

<div><div>POSITION SNAPSHOT</div><div></div><div> 
Job Title: Customer Solutions Analyst</div><div>
Company: Nestl&eacute; Business Services</div><div>
Location: Cairo, Egypt</div><div></div> 
Position Summary:
The role is responsible for the effective management of stock allocation and order fulfillment processes to enhance product availability and maximize customer service levels. This includes collaborating with cross-functional business partners to mitigate out of stock risk, managing customer expectations, and executing customer service strategies. Additionally, the role focuses on driving a smooth customer-centric journey in the Integrated Order and Account Receivables Management, minimizing waste, reducing complexities, and providing operational excellence. The individual serves as the primary point of contact and advocate for the customer, addressing root-cause problems and creating solutions to improve the overall customer experience throughout the end-to-end process. 
A DAY IN THE LIFE &hellip;<ul><li>
On-time resolution of demand capture failure exceptions to ensure smooth order flow and prevent delays in the order management process.</li><li>
On-time resolution of order filtering exceptions to meet customer requirements and ensure a clean backlog with no outstanding open items.</li><li>
Alignment with customers and internal teams on changes to avoid the recurrence of exceptions in the order management process.</li><li>
Resolution of order fulfillment exceptions, such as load optimization, carrier selection, appointment scheduling, delivery delays, out of stock risks, and out of stock communication, to meet service fulfillment measures as perceived by customers.</li><li>
Effective contribution to the continuous improvement of the order fulfillment process in collaboration with the Center of Competence.</li><li>
Execution of strategies from Operational Demand &amp; Supply Review to ensure stock allocation based on business and customer prioritization.</li><li>
Embedding customer centricity in operational meetings to support collaboration and alignment in solving out-of-stock situations.</li><li>
Providing visibility on data analytics to anticipate issues, agree on mitigation actions, minimize waste, and drive continuous improvements in order fulfillment.</li><li>
Consistently delivering high-quality service and meeting service fulfillment measures to drive customer satisfaction.</li><li>
Proactive data analytics on customer behavior trends and out-of-stock risks, taking inputs from demand and supply planning, sales, and customer service strategy to ensure efficient order fulfillment.</li><li>
Proactive management of out-of-stock risks and generation of effective mitigation actions, including quota maintenance, transportation issue prevention, and highlighting customer order submission issues.</li><li>
Effective management of outputs and results of the stock allocation process within the ATP horizon, including urgent escalations and actions to solve unconfirmed products.</li><li>
Leveraging GLOBE functionalities to automate the allocation process and mitigate out-of-stock risk.</li><li>
Effective optimization of distribution costs and collaboration with cross-functional business partners such as physical logistics, demand and supply planning, transportation, and supply chain analytics.</li><li>
Ensuring the availability of right and on-time information for the customer solution team to address order fulfillment allocation issues or proactive out-of-stock communication.</li><li>
Resolution of billing exceptions in collaboration with internal teams and/or customers to ensure timely posting of documents on customer accounts and avoid collection issues.</li><li>
Proposing mitigation options for refusals to minimize cost impact to Nestle while considering customer interests.</li><li>
Coordinating the execution of returns and refusals processes with customers and internal teams to ensure smooth transfer of stocks back to Nestle or destruction as applicable.</li><li>
Securing relevant information, documentation, and approvals in compliance with market policy to avoid loss to Nestle and ensure correct adjustments to customer accounts.</li><li>
Resolving collaborated exception cases related to claims and deductions, ensuring correct and timely adjustment of customer accounts to avoid potential impacts on collection and customer experience.</li><li>
Professionally attending to customer queries and feedback to promote customer satisfaction.</li><li>
Driving and encouraging continuous improvement within the team to create a more efficient exception management process that meets all internal/external KPIs and service level agreements.</li></ul><ul><li> 
Main measure:</li></ul><div>
COF(Customer Order Fulfilment)/OTIF (On time, In Full. Ensure customer satisfaction by delivering the product on time and in full)</div><div>
CSL (Customer service level)</div><div>
Untouched Order % (Optimize exception management to improve customer experience)</div><div>
Perfect Invoice (Increase customer satisfaction with accurate invoicing and simple returns/refusals)</div><div></div><div> 
ARE YOU A FIT?</div><ul><li>
1 to 4 years of customer service experience in a similar market environment, preferably in customer service, call center, customer-facing supply chain, demand and supply planning, distribution/materials handling, sales, or marketing.</li><li>
A college/university degree is required.</li><li>
Knowledge of customer service best practices and solutions.</li><li>
A basic understanding of the order-to-cash (O2C) flow and key business functions outside of the O2C stream.</li><li>
Strong attention to detail and results focus, with 2-4 years of experience in providing this within a Nestle market, region, or customer solutions environment.</li><li>
Experience and a strong focus on customers.</li><li>
Strong knowledge and expertise in supply chain and demand management.</li><li>
Ability to multitask and good communication skills.</li><li>
Ability to work well within a team environment or independently.</li><li>
Curiosity and intuition with a strong analytical mindset.</li><li>
Knowledge of supply chain end-to-end processes and customer service best practices and solutions.</li></ul></div>

Customer Solution Analyst

Smart Gates Group

We are hiring!Job title: Sales &amp; Coordinator (Full time -Part Time )City : Nasr CityWho We Are:Smart gates group is an authorized training center for Algorithmic in Egypt.Algorithmics is an international programming school for children 6 to 19 years old that currently educates more than 1.1 M students. In the classroom, we help children take their first steps into the world of IT, teaching in a game-like way and individualizing the approach to each child using a unique methodology and a specially developed online platform. Algorithmics schools are open in more than 515 cities and 90 countries in the world.All Algorithmics employees are different, but we are united by the desire to make our students and their parents happy. And we are looking for those people who will share in this desire and help us make our product even better.Job Summary:o Achieve the Sales Targeto Handle communication with parentso Scheduling / Rescheduling lessonso Collecting parents feedbacko Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, Mobile calls, etc.)o Keeping and maintaining all files of the management office in a manner that ensures their safety and speed of recall.o Managing the phone line, schedule meetings, managing calendar of the managementWho Are We Looking For:&middot; Student in University or Fresh Graduate&middot; Good in English&middot; Proficiency in MS Office (MS Word , MS Excel and MS PowerPoint, in particular)&middot; Excellent time management skills and the ability to prioritize work&middot; Have an accounting background is preferred&middot; Strong organizational skills with the ability to multi-task&middot; Enjoys working with children or adolescents&middot; Past experience working with children is preferred&middot; Female only can apply&middot; Preferred living in Nasr City &amp; HeliopolisIf you are ready to apply, send your CV and the job title to the below emailnasrcity@algorithmicschool.comJob Types: Full-time, CommissionPay: From E&pound;4,500.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Nasr City (Required)</li></ul>

Sales & Coordinator

Concentrix

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Concentrix is a global technology and services leader that powers the world's best brands. They design, build, and run fully integrated solutions across the entire enterprise. Concentrix is human-centered, tech-powered, and intelligence-fueled.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 This is a full-time on-site role for a Recruitment Coordinator located in Alexandria, Egypt. The Recruitment Coordinator will be responsible for tasks such as hiring, conducting interviews, providing customer service, and utilizing strong interpersonal and communication skills.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hiring
 </li>
 <li>
 Conducting interviews
 </li>
 <li>
 Providing customer service
 </li>
 <li>
 Utilizing strong interpersonal and communication skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business Administration, or related field
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Interpersonal Skills
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Experience in Hiring and Interviewing techniques
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to work well in a fast-paced environment
 </li>
 <li>
 Experience with recruitment software is a plus
 </li>
 </ul>
 
 
</div>

Talent Acquisition Coordinator

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting CCC Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process &amp; ultimately to make sure our customers get the products &amp; service they need.
 
 
 
 Responsibilities
 
 
 
 
 Order Management &amp; Order Fulfilment:
 
 
 
 <ul>
 <li>
 Process customer orders: EDI, Open text and manual, samples, LC, Interco and export
 </li>
 <li>
 Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
 </li>
 <li>
 Failure management - re process, cancel and comms to customers, transport and CC
 </li>
 <li>
 Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams &amp; Zoom chats)
 </li>
 <li>
 End of day reports to make sure all orders are clean
 </li>
 <li>
 Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP
 </li>
 <li>
 Order cleansing
 </li>
 <li>
 Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal &amp; external)
 </li>
 <li>
 Training and on boarding of new associates
 
 
 </li>
 </ul>
 
 Manage returns and refusals:
 
 
 
 <ul>
 <li>
 Create return delivery and inform sending WH and 3PL about pick up order
 </li>
 <li>
 Align on issue resolution with customer
 </li>
 <li>
 Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)
 
 
 </li>
 </ul>
 
 Other activities:
 
 
 
 <ul>
 <li>
 Daily problem solving in order processing
 </li>
 <li>
 Coordination between departments (in person, by phone, zoom meetings, email)
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Support Customer Support team with all initiatives to improve CCC service offerings
 </li>
 <li>
 Support relationship management with key stakeholders within BU supply chain
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent spoken and written English language knowledge
 </li>
 <li>
 University degree
 </li>
 <li>
 Previous exposure to similar role is a plus
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 Advance Microsoft Office Apps knowledge
 </li>
 </ul>
</div>

Supply Chain Sr Associate

Homzmart

<div>Company Description 
Homzmart is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. 
Job Description<ul><li> 
Manage and oversee vendor issue resolution processes, ensuring accurate and timely submissions.</li><li>
Act as a communication bridge between customer operations and vendors to efficiently resolve escalations.</li><li>
Monitor, track, and analyze claims data to detect trends and recommend improvements.</li><li>
Collaborate with cross-functional teams to enhance vendor performance and relationship management.</li><li>
Generate and deliver regular reports and updates on issue status and resolution timelines to relevant stakeholders.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Business, Supply Chain, or a related field.</li><li>
0&ndash;2 years of experience in operations, customer service, vendor management, or a similar role.</li><li>
Strong communication and coordination skills.</li><li>
Good problem-solving and attention to detail.</li><li>
Basic knowledge of Excel and reporting tools.</li><li>
Ability to work under pressure and handle multiple tasks.</li><li>
Team player with a proactive attitude.</li></ul></div>

Vendor Support Agents - Temp Contract

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1721 customer service coordinator jobs IN Egypt

Customer Service Coordinator

Customer Service Coordinator

Customer Solution Analyst

Sales & Coordinator

Talent Acquisition Coordinator

Supply Chain Sr Associate

Vendor Support Agents - Temp Contract