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customer service coordinator

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 <br/>
 <br/>
 Job Number #170477 - Istanbul, Turkey, Turkey
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 <br/>
 <br/>
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery
  </li>
  <li>
   Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies
  </li>
  <li>
   Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements
  </li>
  <li>
   Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results
  </li>
  <li>
   Use Supply Chain data and analytical tools effectively including SAP
  </li>
  <li>
   Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
  </li>
  <li>
   Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company
  </li>
  <li>
   Fluent in English and Turkish
  </li>
  <li>
   Ability to quickly adapt to new demands and challenges
  </li>
  <li>
   Comfortable working with cross-functional team members
  </li>
  <li>
   Proficient use of Google Tools &amp; Microsoft Office
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Business Intelligence Knowledge
  </li>
  <li>
   SAP Knowledge
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks of Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   International Working Environment
  </li>
  <li>
   Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&scedil;a on main roads in the European side)
  </li>
  <li>
   Comprehensive Medical/Life insurance coverage
  </li>
  <li>
   24/7 Employee Assistance Program
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.
  <br/>
  <br/>
 </strong>
 <strong>
  Our Commitment to Inclusion
  <br/>
  <br/>
 </strong>
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 <br/>
 <br/>
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 <br/>
 <br/>
</div>


Customer Service Coordinator

Minerals Technologies Inc.

<div>
 <p>
  <strong>
   Customer Service &amp; Logistics Specialist
  </strong>
 </p>
 <p>
  <strong>
   Specialties&nbsp;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minerals Technologies Inc.
  </strong>
  &nbsp;(MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. MTI focuses on two major segments &ndash;&nbsp;
  <strong>
   Consumer &amp; Specialties
  </strong>
  &nbsp;and&nbsp;
  <strong>
   Engineered Solutions
  </strong>
  .&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   &nbsp;Specialty Minerals (SMI)&nbsp;
  </strong>
  segment produces and sells the synthetic mineral product precipitated calcium carbonate (PCC), mines mineral ores and processes and sells natural mineral products, primarily limestone and talc. This segment's products are used principally in the paper, building materials, paint and coatings, glass, ceramic, polymer, food, automotive and pharmaceutical industries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   We currently have an exciting opportunity for a
  </span>
  Customer Service &amp; Logistics Specialist
  <span>
   based at our facility in Istanbul, Turkey.
  </span>
 </p>
 <p>
  Customer Service &amp; Logistics Specialist is responsible for (but not limited to) customer service for all domestic and international customers, responding to customer requests in timely and efficient manner, obtaining carrier rates, arranging freight and domestic and export operations in coordination with the Sales and Manufacturing Teams, and follows up all the domestic and international orders and shipments to ensure timely delivery and customer satisfaction.
 </p>
 <p>
  Excellent English both verbal and written skills required. Occasional coverage for other countries and regions may be required.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MAIN DUTIES AND RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Management of customer service, order management, including pricing, proforma invoices, credit/collection, new customer, and location set up for both local and abroad customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Daily management of logistics, warehousing, and shipments for both local and abroad customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Inventory control &ndash; insuring safety stock and kanban system are in place for abroad customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Oversight of dispatching of product from site, invoicing and completion of all shipping documentation for local customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage and maintain carrier and distributor contracts in company contract management system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for sales, inventory, customer complaint reporting and Voice of the Customer (VOC) surveys.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Demand Planning including organization of sales forecast for operations plan &amp; interface with financial team.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   KPI&rsquo;s include OTIF, Invoice Accuracy, Customer Responsiveness
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Booking sales orders in Oracle for local customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Sending problematic orders to EMEA team (hold customer)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Raising the sales invoices, scanning of the AP invoices received to paywiz for Local customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Coding proper product line on the invoices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Entering DFF columns on freight recovery report.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Preparing monthly forecast report for month end close.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Working with accounting team closely and responding queries related accounting and finance of the operation.&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure company safety targets are met.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Duties and responsibilities may be assigned or reassigned to this job at any time.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp;The requirements listed below are representative of the knowledge, skill, and /or ability required.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATION and/or EXPERIENCE
  </strong>
  &nbsp;
 </p>
 <p>
  Bachelor&rsquo;s degree (B.S./B.A.) from a four-year university.
 </p>
 <p>
  Minimum 3 years of experience, performing International Customer Service and Logistics in a manufacturing environment with in depth knowledge of export documentation and compliance requirements.
 </p>
 <p>
  Experience in an ERP system integrated environment, preferably with Oracle E-Business Suite Applications.
 </p>
 <p>
  Proficiency with MS Word, Excel, Outlook and Internet a must
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   COMMUNICATION SKILLS
  </strong>
  &nbsp;
 </p>
 <p>
  Possess excellent English language verbal and written skills and effectively present communication/information when required.
 </p>
 <p>
  Must be reliable, well organized and able to work independently, with minimal supervision
 </p>
 <p>
  Strong collaborative, problem solving and interpersonal skills, very detail oriented with proven ability to prioritize
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TRAVEL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  </strong>
 </p>
 <p>
  Travel may occur on an infrequent basis.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   PHYSICAL DEMANDS
  </strong>
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WORK ENVIRONMENT
  </strong>
  &nbsp;
 </p>
 <p>
  While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 </p>
 <p>
  <br/>
 </p>
</div>


Customer Service & Logistics Specialist

Wärtsilä Corporation

<div></div><div><div><div><div><div><p>Field Service Operations Coordinator
</p></div></div></div></div><div><div><div><div><div>W&auml;rtsil&auml; Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.</div><br>
<div></div>
<div>Did you know W&auml;rtsil&auml; has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?</div><br>
<div></div>
<div>In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?</div><div><br>
</div><div>We are looking for a <b>Field Service Operations Coordinator</b> to join our dynamic and fast-paced Field Service team for the Energy business.
</div>
<div></div><div>This role is based in our Istanbul FS office, <b>Tuzla/Turkey.</b></div>
<div></div>
<div><b>Your role and responsibilities</b></div>
<div></div>
<div><b>As a Field Service Operations Coordinator, you will focus on these responsibilities:</b></div>
<div></div>
<ul><li>Plans and coordinates field service operations, ensuring alignment with customer requirements and established service standards.</li>
<li>Serves as the primary liaison between field service teams, customers, and external stakeholders, fostering effective communication and shared understanding across all parties.</li>
<li>Oversees field service activities to ensure strict adherence to safety protocols, service standards, operational processes, and customer-specific policies and regulations.</li>
<li>Provides guidance and support in resolving technical and operational challenges, enabling field service personnel to deliver efficient and effective solutions.</li>
<li>Drives continuous improvement initiatives by identifying opportunities and implementing enhancements to field service processes.</li>
<li>Maintains comprehensive and accurate documentation of field service operations, including resource allocation, service timelines, and customer feedback.</li>
</ul>
<div></div><div><b>Requirements for the position</b></div>
<div></div>
<ul><li>Degree in Engineering.</li>
<li>Knowledge of SAP, CRM (purchasing, mobility, FS &amp; Sales).</li>
<li>Excellent communication skills in both Turkish and English (written and verbal).</li>
<li>Proficiency in technical communication, ensuring clarity in complex technical matters.</li>
<li>Strong administrative and organizational skills to manage workflows efficiently.</li>
<li>Solid contractual knowledge and understanding of service agreements.</li>
<li>Strong customer focus with the ability to deliver effective solutions across installation, operation, maintenance, and repair processes.</li>
<li>Proven teamwork and collaboration abilities in multicultural environments.</li>
<li>Cost awareness and effectiveness, ensuring resource optimization.</li>
<li>Familiarity with Quality , Safety &amp; Environmental standards and compliance requirements.</li>
<li>Competence in Health &amp; Safety follow-up and internal process adherence.</li>
<li>Ability to monitor and follow up on competence and skill development within internal frameworks.</li>
<li>Valid driving license.</li>
</ul>
<div></div><div>If you are passionate about field service operations and meet the qualifications, we encourage you to apply!</div>
<div></div>
<div><div><b>Why you and us?</b></div>
<div></div>
<div>You are valued &ndash; as your true self. At W&auml;rtsil&auml; YOU matter. We value diversity and are committed in supporting inclusive work community.</div>
<div></div>
<div>Your growth is supported. We believe in continuous learning &amp; teamwork. W&auml;rtsilian community has your back when it comes to development opportunities &ndash; so you can develop beyond your potential.</div>
<div></div>
<div>You get to make a difference. Innovation and sustainability are important for us. Every day, we - W&auml;rtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.</div>
<div></div>
<div><b>Contact &amp; next steps</b></div>
<div></div>
<div>Does this sound like the job for you? If yes, submit your application before the deadline through our Careers portal. Applications submitted via email or through recruitment agencies will not be considered.</div>
<div></div>
<div>Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.</div><br>
<div></div>
</div><div><b>
Last application date: </b><b>18/12/2025</b></div><br>
<div></div>
<div>
At W&auml;rtsil&auml; we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.<br>
<br>
Please note that according to W&auml;rtsil&auml; policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.</div></div></div></div></div></div><div></div>

Field Service Operations Coordinator

Hilton

<div><p>Groups, Meetings &amp; Events Sales Coordinator - Hilton Istanbul Bomonti</p><p>
A Groups, Meetings and Events Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.</p><p><b><br>
What will I be doing?</b></p><p>
As a Groups, Meetings and Events Sales Coordinator, you will fully support the GM&amp;E team by successfully organizing office administration and coordination functions, assisting the GM&amp;E team in achieving their objectives, and working in close coordination with the hotel&rsquo;s operations teams. Specifically, a Groups, Meetings and Events Sales Coordinator will perform the following tasks to the highest standards:</p><ul><li>
Establish effective liaison and communication process with the key operating departments within the hotel to ensure delivery of customer/client requirements.</li><li>
Support the GM&amp;E sales team with contracting, proposals, reporting, and sales systems.</li><li>
Organize and manage the GM&amp;E administration on daily basis, maintaining a productive and effective support service to the GM&amp;E office.</li><li>
Provide accurate and up to date information and alternatives, responding to requests in a timely manner.</li><li>
Become the point of contact to the GM&amp;E team on the internal and external levels.</li><li>
Updates calender accordign to information about events in town.</li><li>
Develop and maintain working knowledge of Hilton&rsquo;s products and services.</li><li>
Follow up on the GM&amp;E Sales team&rsquo;s activities and ensure it is processed.</li><li>
Follows up the signature process of group contracts.</li><li>
Respond on inquiries during GM&amp;E Sales team absence in an effective and timely manner and to report back to the team such inquiries.</li><li>
Be able to answer to operational team&rsquo;s questions and inquiries regarding any confirmed or tentative business.</li><li>
Checkes and coordinates ISG documents for any outsource build up companies with security department.</li><li>
Publishing BEO&rsquo;s on daily basis.</li><li>
Publishing weekly event information on daily basis.</li><li>
Determines office supply needs and creates P.O&rsquo;s.</li><li>
Assist on other administrative responsibilities when required and directed.</li></ul><p><b>
What are we looking for?</b><br>
<br>
A Groups, Meetings and Events Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
University graduate (preferably in Tourism, Hospitality, Business Administration, or related fields)</li><li>
Experience in office management and coordination in a similar position</li><li>
Strong communication and organizational skills</li><li>
Proficient in MS Office programs (Word, Excel, PowerPoint, Outlook)</li><li>
Team player with a solution-oriented approach</li><li>
Detail-oriented and responsible</li><li>
English communication skills (both written and verbal)</li><li>
Time management and prioritization skills</li><li>
Committed to confidentiality and professionalism</li><li>
Knowledge of the hotel property management systems
</li></ul><p><b>What's in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Indoor Parking Privileges
</li><li>Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>50% discount on personal food &amp; beverage consumption in the sister hotels.
</li><li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul><p>
Specifically, we look for demonstration of these Hilton Values:</p><ul><li><b>
Hospitality</b> - We're passionate about delivering exceptional guest experiences.</li><li><b>
Integrity</b> - We do the right thing, all the time.</li><li><b>
Leadership</b> - We're leaders in our industry and in our communities.</li><li><b>
Teamwork</b> - We're team players in everything we do.</li><li><b>
Ownership</b> - We're the owners of our actions and decisions.</li><li><b>
Now </b>- We operate with a sense of urgency and discipline<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
<br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</li></ul></div><p></p>

Groups, Meetings & Events Sales Coordinator - Hilton Istanbul Bomonti

Glenair

<div>
 <p>
  Glenair is a multinational company, excellence in the field of interconnection with avionics-aerospace, land and maritime applications. We are looking for an events coordinator for our Istanbul office who can contribute to the growth of the company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About the role
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Event Coordinator for Turkey, Middle East and Africa is accountable for the supporting and coordinating of key elements of the trade shows and events program. This position requires a detailed, independent thinker who could collaborate with internal and external stakeholders by creating and adhering to project plans and schedules, and managing all event logistics from conception to execution, build consensus, and drive results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role handles multiple projects simultaneously while maintaining consistent attention to detail and ensuring high quality event execution. Innovative thinking, problem solving, and continuous improvement with an open and collaborative communication style are critical to this role. The ideal candidate will be someone with a track record of running successful events, works well both individually and as part of a team, and is highly motivated and results-driven to meet business needs while keeping customer needs in mind.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Event Coordinator works with the European Events manager, key sales contacts, and other functions to implement and deliver the event plan tactics.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Responsibilities
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Execute and project management of all event types (trade shows, symposiums, and account events) Responsibilities include but are not limited to working with show organizers, booking space and services, coordinate booth construction, staffing coordination, hotel bookings, budget management, printing and shipping coordination, various on-site event duties when needed, functional team handshakes and strategizing activities.
  </li>
  <li>
   Provide leadership and demonstrate strong communication skills
  </li>
  <li>
   Working closely with European Events Manager, sales stakeholders, and other Events Coordinators to ensure events objectives are met
  </li>
  <li>
   Serve as trusted advisor on new tactics or on course corrections to be implemented
  </li>
  <li>
   Measure event effectiveness through metrics management and knowledgeable assessment
  </li>
  <li>
   Act as steward to ensure compliance with Glenair&rsquo;s corporate brand throughout events
  </li>
  <li>
   Understand technical possibilities, restrictions, and limitations and how they can be leveraged or avoided to ensure event success.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Profile
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Excellent communication skills (in English and local language), including ability to facilitate communication and build consensus among team members
  </li>
  <li>
   Ability to handle multiple and complex projects simultaneously under tight timeframes and changing priorities and conditions
  </li>
  <li>
   Ability to execute and own well thought-out project plans
  </li>
  <li>
   Creative and innovative approach to work with attention to detail
  </li>
  <li>
   Skilled negotiator with proven experience
  </li>
  <li>
   Work confidently on virtual teams and with remote teams
  </li>
  <li>
   Quick leaner to pick up necessary knowledge and understanding of products, programs, and solutions
  </li>
  <li>
   Willing to travel between the Middle East and Africa.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 2 years of experience in event marketing.
  </li>
  <li>
   Experience in marketing B2B technology products or services preferred.
  </li>
  <li>
   BA in marketing, communications, business, or similar degree
  </li>
  <li>
   Exceptional track record of developing a project plan and executing to the plan&rsquo;s objectives
  </li>
  <li>
   Positive relationship building with key stakeholders
  </li>
  <li>
   Turkish and English language proficiency (working environment is a must)
  </li>
  <li>
   For male candidates, completion of military service
  </li>
  <li>
   Driver's license
  </li>
 </ul>
 <p>
 </p>
</div>


Events Coordinator

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Implementation and Service Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul
  <br/>
  <br/>
 </strong>
 <strong>
  Overview [Business/Role Specific Description]
  <br/>
  <br/>
 </strong>
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 <br/>
 <br/>
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Head of Implementation and Service for Turkey
  </li>
  <li>
   Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
  </li>
  <li>
   Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
  </li>
  <li>
   Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
  </li>
  <li>
   Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
  </li>
  <li>
   As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
  </li>
  <li>
   Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
  </li>
  <li>
   Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
  </li>
  <li>
   Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
  </li>
  <li>
   Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
  </li>
  <li>
   Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
  </li>
  <li>
   Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
  </li>
  <li>
   Responsible for updating standard operating procedures (formal/informal processes).
  </li>
  <li>
   Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
  </li>
  <li>
   Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
  </li>
  <li>
   Responsible for complaints handling and logging.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
  </li>
  <li>
   Good knowledge of banking products, innovation in banking products and service.
  </li>
  <li>
   Fluent in English language (written and spoken)
  </li>
  <li>
   3+ years of experience in the banking industry and Cash Management and Trade products
  </li>
  <li>
   Good knowledge on policies and regulations
  </li>
  <li>
   Well experienced in interacting with clients.
  </li>
  <li>
   Strong client centric focus, service minded.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
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 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Customer Implementation and Service Manager

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div><p>Under the direct supervision of the National Programme Coordinator (FAP) and additional supervision of the FAP Deputy Global Programme Coordinator, the successful candidate will be accountable and responsible for supporting the streamlining visa application services for the German family reunification, resettlement, and evacuation caseloads.</p></div>
<br><div><div><ul><li><p>RESPONSIBILITIES<br>
Act as the quality control and compliance focal point for the FAP Programme and assist in the day- to-day quality control monitoring of visa applications and supporting the monitoring of the FAP activities. Support the development and implementation of Standard Operating Procedures (SOPs), as needed.<br>
</p></li></ul><ul><li><p>Oversee and undertake compliance activities in operations, including activities related to project monitoring and evaluation, training, project reporting, project support and/or protection, and undertake activities related to the implementation of the Interview Guidelines.
</p></li></ul></div><ul><li><p>In close coordination with the National Programme Coordinator (FAP), assist in the design and implementation of assessments, surveys, and other tools and activities pertaining to the Program Integrity Guidelines. Ensure a high quality of data by confirming accurate collection, entering, maintaining, safeguarding, and reporting of data related programme integrity guidelines.
</p></li><li><p>Ensure FAP internal software is updated as needed with applicants&rsquo; data, biographical and other sensitive information such as interview dates, interview and fingerprint results, medical data and, and oversee processes such visa exit permits through oversight and quality check (QC) measures.
</p></li><li><p>Utilize reports, oversee and conduct regular QC of case files and data in FAP internal software to ensure the accuracy of all case information. Ensure the FAP center compliance with all SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed.
</p></li><li><p>In close coordination with the National Programme Coordinator (FAP), support monitoring and evaluation activities for the operations, including, if assigned, planning monitoring and evaluation activities, designing monitoring and evaluation mechanisms, such as surveys, interview protocols, administering surveys, interviews and focus groups, analyzing monitoring and evaluation data, and reporting on data to the National Programme Coordinator.
</p></li><li><p>In coordination with the National Programme Coordinator (FAP), oversee protection activities related to vulnerable beneficiaries, such as children, the elderly, survivors of gender-based violence (GBV), persons with disabilities, lesbian, gay, bisexual, transgender, and intersex (LGBTI) persons, and other marginalized individuals, including, if assigned, providing training, drafting SOPs, tools and reference materials, monitoring implementation of SOPs and tools, providing regular reports on at-risk cases, liaising with colleagues on relevant issues, and analysing or completing documentation related to Unaccompanied and Separated Children (UASC).
</p></li></ul><div><ul><li><p>Ensure that filed questionnaires with visa applications are accurate and in compliance with the requirements set by the donor and report immediately any quality issue to the National Programme Coordinator (FAP).
</p></li></ul><ul><li><p>Enhance capacities of Programme Associates (PAs) through providing Ad Hoc trainings to promote knowledge and application of the SOPs.
</p></li></ul><ul><li><p>Completion of Applications: Oversee the provision of the correct information and proper completion of application forms and questionnaires, while reviewing applications with supporting and additional documents as required. Oversee the efficient and effective management of applicants&rsquo; case files and medical records, including, if assigned, the creation of new case files, the timely and accurate distribution, return and re-filing of case files, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into submission packets to the Embassy as needed.
</p></li></ul><ul><li><div>Oversee the organization and/or scheduling of appointments, including, as assigned, the creation of ad hoc reports, the creation and updating of schedules, the issuance of notifications and the confirmation of appointments, interpretation services and/or the completion of logistical duties related to circuit rides. Liaise with all units being serviced by scheduling team members to ensure open communication and satisfaction with scheduling activities.
</div></li></ul><ul><li><p>Assist with the report preparation and data-management of the FAP Programme by preparing statistical and thematic reports whenever required, and report to FAP management of any problems or issues arising immediately and regularly make suggestions on how to improve efficiency and service.
</p></li></ul><ul><li><p>Maintain and ensure the confidentiality and integrity of all FAP-related matters and of all beneficiaries, by implementing quality control and compliance procedures in accordance with guidelines and instructions of the donor and standards of conduct and data protection rules. Alert management of any non-compliance to SOPs or codes of conduct by staff members. Also, take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
</p></li></ul><ul><li><p>In coordination with the National Programme Coordinator, liaise with other Teams and Units in IOM and with external partners such as UN agencies, or with the partner German Embassy/Consulate for the referral and case management of vulnerable applicants properly in need of special services and/or speed-up appointments. Prepare unit statistics and report regularly to the National Programme Coordinator or management on relevant activities, problems, and solutions related to the reporting workflow pipeline.
</p></li></ul><ul><li><p>Train Programme Associate members as needed to apply the SOPs and the guidelines, efficiently and effectively manage refugee case, conduct full family reunification interviews, organize and schedule refugee appointments, update FAP internal software, conduct quality assurance of files and case date. Oversee case management teams and activities.
</p></li></ul><ul><li><p>Ensure capacity building and technical support to other FAP Country Offices by providing trainings to new PAs and supporting in the reviewing and validation of interview reports.
</p></li></ul><ul><li><p>In the absence of National Programme Coordinator, act as an OiC to monitor and perform daily tasks, evaluate PAs, and perform other duties.
</p></li></ul><ul><li><p>Undertake duty travel as needed to support other FAP Country Offices for meetings and for trainings and perform any other duties as may be assigned.
</p></li></ul><ul><li><p>Perform other duties as may be assigned.</p></li></ul></div></div>
<br><div><p>QUALIFICATIONS<br>
University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline with four years of related; or,<br>
</p><p>High School diploma with six years of relevant experience.
</p><p>Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
</p><p>Previous work experience in international organizations and service industry companies would be an advantage.
</p><p>Strong interpersonal &amp; intercultural skills with an attention to detail.
</p><p><b>Languages </b>: For all applicants, fluency in English and Arabic is required (oral and written). Working knowledge of Turkish, or German is desirable.</p></div>

Senior Programme Associate (Quality Control)

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