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enterprise customer success manager

customer service delivery manager

Keeta

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
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 Overseeing service delivery for both BPO and in-house teams
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 Managing client relationships and ensuring SLAs are met
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 Driving performance, quality, and efficiency across all customer service channels
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 Implementing and optimizing customer service technologies and processes
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 Leading, mentoring, and developing high-performing teams
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 Analyzing customer interaction data to identify trends and opportunities for improvement
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 Managing vendor relationships and ensuring seamless service delivery
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 Why Keeta?
 
 
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 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
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 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
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 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
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 What We&rsquo;re Looking For
 
 
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 5+ years of experience in customer service management (multi-channel preferred)
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 Proven expertise in managing both in-house and outsourced teams
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 Strong leadership, problem-solving, and decision-making skills
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 Proficiency in customer service technologies, CRM systems &amp; COPC standards
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 Experience in budget management, data analysis &amp; performance reporting
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 Ability to thrive in a fast-paced, dynamic environment
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 Flexibility in undertaking business trips as required
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 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

ANG Holdings WLL

Call Center ManagerWe are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&amp;B / Hospitality sector.Requirements:<ul><li>Must be currently in Bahrain</li><li>Minimum 5&ndash;10 years of experience in call center operations</li><li>At least 4&ndash;5 years in the same field (F&amp;B / restaurants / delivery operations)</li><li>Proven experience in handling:</li><li>Multi-branch order management</li><li>Customer complaints &amp; service recovery</li><li>Aggregators (Talabat, Jahez, Careem, etc.)</li><li>Call center KPIs, queue handling, and workforce management</li><li>Strong leadership skills and ability to manage a large team</li><li>Excellent analytical &amp; reporting skills</li><li>Ability to improve efficiency, reduce errors, and enhance service quality</li></ul>Only shortlisted candidates will be contacted. We Offer:<ul><li>Competitive salary</li><li>Career growth opportunities</li></ul>To Apply: Send your CV to: hr@pastaexpressgroup.comJob Type: Full-timeWork Location: In person

Call Center Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
 
 
 
 Qualifications
 
 
 
 Partner Relationship Management:
 
 
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 Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
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 Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
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 Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
 
 
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 Data-Driven Consulting
 
 
 
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 Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
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 Share actionable recommendations based on performance metrics to drive revenue and efficiency.
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 Conduct regular business reviews to align on results, opportunities, and growth plans.
 
 
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 Account Growth &amp; Optimization
 
 
 
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 Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.
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 Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
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 Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
 
 
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 Cross-Functional Collaboration
 
 
 
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 Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
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 Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
 
 
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 Contract Management &amp; Compliance
 
 
 
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 Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
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 Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
 
 
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 Additional Information
 
 
 
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 Bachelor's degree in Business, Marketing, or a related field.
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 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
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 Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
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 Excellent communication, negotiation, and interpersonal skills.
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 Customer-first mindset with a strong focus on delivering value to partners.
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 Self-starter with the ability to work independently in a fast-paced environment
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 </ul>
</div>

Account Manager

Braxtone Group

Main Purpose of the Job:Service provider supervisor is responsible for the strategic development, optimization, and management of the company's service provider network (roadside assistance, garages, rental cars, agencies, tow trucks, others…) . This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.&nbsp;Key Responsibilities: 1. Network Expansion and Optimization:<ul><li>Identify potential new service providers and assess their capabilities.</li><li>Develop strategic partnerships with high-quality providers to enhance service coverage.</li><li>Optimize the existing service provider network to reduce service costs and improve efficiency.</li><li>Implement tiered provider systems to prioritize high-performing service providers.</li></ul>2. Performance Management:<ul><li>Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.</li><li>Implement a regular feedback mechanism to improve provider performance.</li><li>Create and maintain a performance dashboard for real-time tracking of network efficiency.</li><li>Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.</li><li>Conduct mystery shopper assessments to evaluate service provider performance.</li></ul>3. Risk Management and Compliance:<ul><li>Develop and enforce compliance guidelines for all network partners.</li><li>Conduct risk assessments to identify potential operational challenges and mitigate them proactively.</li><li>Ensure all providers adhere to contractual obligations and service level agreements (SLAs).</li></ul>4. Relationship Building and Retention:<ul><li>Build strong, long-term relationships with key service providers.</li><li>Organize regular training sessions and workshops to align providers with company goals.</li><li>Implement a rewards or recognition program for top-performing partners.</li></ul>5. Cost Control and Efficiency:<ul><li>Negotiate favorable pricing and terms with service providers.</li><li>Identify cost-saving opportunities without compromising service quality.</li><li>Use data analytics to reduce unnecessary expenses and optimize resource allocation.</li></ul>6. Technology and Digital Transformation:<ul><li>Use CRM and data analysis tools to improve decision-making and streamline provider management.</li><li>Explore automation opportunities to reduce manual effort and enhance data accuracy.</li></ul>7. Customer Experience Enhancement:<ul><li>Work closely with the customer service team to ensure seamless service delivery.</li><li>Use customer feedback to refine provider selection and performance metrics.</li><li>Implement quick resolution protocols for critical issues to improve customer satisfaction.</li></ul>8. Data-Driven Decision Making:<ul><li>Leverage data analytics to identify trends, predict demand, and optimize network performance.</li><li>Provide strategic insights to the Operations Manager to support business growth.</li><li>Prepare monthly and quarterly reports on network performance for senior management.</li></ul>9. Crisis Management:<ul><li>Develop contingency plans for service disruptions or provider failures.</li><li>Ensure rapid response and recovery in case of emergencies.</li><li>Regularly review and update risk management protocols.</li></ul>10. Market Intelligence:<ul><li>Monitor industry trends and competitor strategies to stay ahead in the market.</li><li>Identify new technologies and processes that can enhance service quality and efficiency.</li></ul>&nbsp;ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)<ul><li>Bachelor’s degree in business administration, operations management, or related field.</li><li>Proven experience in service providers management, motor car agencies, vendor relations, and fleet management.</li><li>Strong negotiation, communication, and analytical skills.</li><li>Knowledge of CRM systems and data analysis tools preferred.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and attention to detail.</li></ul>&nbsp;&nbsp;&nbsp;Typical Working Conditions• Normal Working Hours 40 hours a week• Working Timing: 8:00 AM –4:00 PM• Work may require occasional weekend and/or evening work

Service provider supervisor (Bahrain Based)

Kulsha Site Management

We are looking for a Logistics Coordinator for delivery operations. The candidate should have more than 1 year of experience in the logistics field.Job PurposeThe Delivery Driver is responsible for safely collecting, transporting, and delivering goods to customers on time. The role ensures high customer satisfaction, proper handling of items, and adherence to company policies and traffic regulations.Delivery &amp; TransportationVehicle Care &amp; SafetyDocumentation &amp; ReportingCustomer Service Good communication skills.Basic reading/writing ability for documentation.<ul><li>Time management</li><li>Safe driving skills</li><li>Customer service attitude</li><li>Problem-solving</li><li>Work may involve long hours, weekends, and shifts.</li></ul>Drop your CC: info@kulsha.com+973 13355111+973 36485995 WhatsApp onlyJob Types: Full-time, Contract

Logistics Coordinator for Delivery Company Logistics Coordinator for Delivery Company

We are looking for a Logistics Coordinator for delivery operations. The candidate should have more than 1 year of experience in the logistics field.Job PurposeThe Delivery Driver is responsible for safely collecting, transporting, and delivering goods to customers on time. The role ensures high customer satisfaction, proper handling of items, and adherence to company policies and traffic regulations.<ul><li>Delivery &amp; Transportation</li><li>Vehicle Care &amp; Safety</li><li>Documentation &amp; Reporting</li><li>Customer Service </li><li>Good communication skills.</li><li>Basic reading/writing ability for documentation.</li><li>Time management</li><li>Safe driving skills</li><li>Customer service attitude</li><li>Problem-solving</li><li>Work may involve long hours, weekends, and shifts.</li></ul>Drop your CC: info@kulsha.com+973 13355111+973 36485995 WhatsApp onlyJob Types: Full-time, Contract

Logistics Coordinator for delivery Operations

Peopleclick Learning

An IT account manager&rsquo;s responsibilities include:<ul><li>Expanding the initial partnership by promoting growth through complementary sales and related offerings.</li><li>Coordinating and facilitating exchanges between the customer, the sales team and customer service. The IT account manager will orchestrate meetings, propose solutions, submit proposals and actively participate in the presentation of these proposals.</li><li>Maintaining an ongoing relationship by renewing contracts and ensuring full customer satisfaction.</li></ul>In short, IT account managers are responsible for engaging customer loyalty, whatever the sector of their activity.An account manager for IT projects at Peopleclick Group, for example, will be responsible for maintaining regular communications with customers, assessing user satisfaction, presenting infrastructure assessments in collaboration with the technical team, suggesting technological improvements and promoting new services.The IT account manager also acts as an intermediary between customers and technical teams, helping to manage IT projects by managing communication between parties and collaborating on planning. They also participate in meetings with current and potential customers, and are responsible for preparing service offers and bids, and renewing service agreements.Job Type: Full-timePay: BD300.000 - BD600.000 per month

Manager IT Sales

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