customer operations executive Jobs in Chicago United States

customer operations executive

customer operations manager Jobs in Chicago United States

customer operations manager

customer service manager, control center Jobs in Chicago United States

customer service manager, control center

customer service manager control center

American Airlines

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.
 </li>
 <li>
 Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
 </li>
 <li>
 The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Drives operational excellence
 </li>
 <li>
 Creates an environment that cares for our frontline team members and celebrates the team successes
 </li>
 <li>
 Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
 </li>
 <li>
 Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
 </li>
 <li>
 Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
 </li>
 <li>
 Promotes an environment of mutual respect and trust between frontline team members
 </li>
 <li>
 Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
 </li>
 <li>
 Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
 </li>
 <li>
 Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
 </li>
 <li>
 Ability to work extra hours when there are operational needs
 </li>
 <li>
 Ability to work rotating shifts including weekends, holidays and days-off
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED equivalency
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Previous airport customer service experience
 </li>
 <li>
 2 years' experience leading others
 </li>
 <li>
 Knowledge of company policies, procedures, and functional automation applications
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
 </li>
 <li>
 Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
 </li>
 <li>
 Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 </li>
 <li>
 Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
 </li>
 <li>
 Strong decision making skills
 </li>
 <li>
 Ability to work independently as well as collaboratively
 </li>
 <li>
 Ability to work under demanding operational conditions
 </li>
 <li>
 Ability to prioritize and execute with a sense of urgency and preciseness
 </li>
 <li>
 Ability to use sound business judgment to resolve issues with internal and external customers
 </li>
 <li>
 Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
 </li>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
 </li>
 <li>
 Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
 </li>
 <li>
 Applicable valid driver&rsquo;s license as required by local authorities
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Customer Service Manager, Control Center

MKS2 Technologies

<div><div>MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our &quot;Mission First&quot; orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.</div> 

<div>
<h2 class="jobSectionHeader">Data Center Technician IV</h2>

Rate: $43 - $46 hourly with benefits

Location: Chicago, IL

Schedule: Night Shift: 10:00 pm - 6:30 am, Tuesday - Saturday.
<div>
We empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative, inclusive environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. We're not just building state-of-the-art infrastructure&mdash;we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

Not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Data Center Technician IV Role:

The Data Center Technician IV must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure.

We are currently hiring for the Night Shift: 10:00 pm - 6:30 am, Tuesday - Saturday.

Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Communications Infrastructure responsibilities will include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.

This position will also be directly responsible for the processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Technicians must ensure that data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV technician develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.
Duties:
<ul>
<li>Data center subject matter expert for electrical, mechanical, controls, and fire life safety systems.</li>
<li>Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.</li>
<li>Tracking and trending operational characteristics.</li>
<li>Mentoring of junior staff.</li>
<li>Work with the site Data Center Manager to track and complete an aggressive preventive and predicative maintenance schedule</li>
<li>Work with and provides guidance, to the site Data Center Manager to determine maintenance requirements for mechanical and electrical systems</li>
<li>Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT</li>
<li>Manage systems to avoid unplanned, customer-impacting outages</li>
<li>Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency</li>
<li>Provide applied mechanical and integrated control expertise for the entire data center</li>
<li>Work as a primary knowledge expert in regard to fire and electrical codes.</li>
<li>Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.</li>
<li>Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.</li>
</ul><ul><li>Trouble Ticket Management</li>
<li>Work Order Completion Process</li>
<li>Infrastructure projects (Internal/Customer)</li>
<li><div><ul><li>Cage Build-Outs</li></ul>
<ul><li>Overhead Installations</li></ul>
<ul><li>Rack and Stack</li></ul>
</div></li></ul><ul><li>Navigate and utilize a CMMS system.</li>
</ul><ul><li>Use developed procedures to solve problems</li>
<li>Assist in asset and consumable inventory management.</li>
<li>Responsible for the tracking and proper labeling of all equipment per established procedures.</li>
<li>Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.</li>
</ul><ul><li>Provide physical security within the premises.</li>
<li>Provide day-to-day exceptional customer service and support.</li>
</ul><ul><li>Incident escalation and report writing</li>
</ul><ul><li>Monitor the building fire alarm system.</li>
<li>Maintain and complete regular facility and security tours documenting and responding to found issues.</li>
<li>Adhere to and promote our Principles of Operational Excellence, culture, and 8 Guiding Principles.</li>
</ul></div></div><div><h2 class="jobSectionHeader">Requirements</h2>
<div>
Knowledge:
<ul>
<li>Expert understanding of the electrical and mechanical systems used in a facility and data center environment, including, but not limited to the following: electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems</li>
</ul><ul><li>Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety</li>
<li>Expert knowledge of fiber optics / cabling infrastructure and industry best practices.</li>
<li>Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)</li>
<li>Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems</li>
</ul>
Skills:
<ul>
<li>Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD's and Pumps, HVAC equipment, CRAC/CRAH's, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, and Double Interlock Pre-Action Systems</li>
<li>Proven leadership skills</li>
<li>Proven expert and laying out, pulling, dressing, and terminating fiber and copper communications cabling.</li>
<li>Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.</li>
<li>Excellent communication skills, both written and oral including Microsoft Suite (Word, Excel, PowerPoint, Project).</li>
</ul>
Abilities:
<ul>
<li>Ability to communicate effectively with customers and internal staff.</li>
<li>Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.</li>
<li>Ability to learn quickly and address issues as they arise during normal working hours or after hours.</li>
<li>Ability to operate in and promote a rigorous process-driven team environment</li>
<li>Ability to logically analyze and solve problems</li>
<li>Ability to effectively multi-task multiple projects</li>
<li>Operate Hand and Machine Tools (hammer, drill, saw, etc.)</li>
<li>Operate electrical tools such as a multi-meter or infrared camera</li>
</ul>
Education/Experience:
<ul>
<li>Bachelor's degree in Mechanical or Electrical Engineering or equivalent time in rate.</li>
<li>5 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience)</li>
<li>Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.</li>
</ul>
Physical Demands and special requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Ability to stand 1/3 &ndash; 2/3 of the time</li>
<li>Ability to walk 1/3 &ndash; 2/3 of the time</li>
<li>Ability to sit 1/3 &ndash; 2/3 of the time</li>
<li>Ability to climb and balance 1/3 &ndash; 2/3 of the time</li>
<li>Ability to stoop, kneel, crouch and crawl 1/3 &ndash; 2/3 of the time</li>
<li>Ability to reach with hands &amp; arms 1/3 &ndash; 2/3 of the time</li>
<li>Ability to smell, talk &amp; hear</li>
<li>Ability to use hands to type, handle &amp; feel</li>
<li>Ability to reach with hands and arms</li>
<li>Ability to see at close and distance ranges and the ability to see color</li>
<li>Must be comfortable working in a high stress, fast paced environment with shifting priorities</li>
<li>Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support</li>
<li>Ability to lift up to 50 pounds 1/3 of the time</li></ul> 


Compensation:

Compensation for this role includes a base salary between $43.50/hr. and $46.50/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.
</div>
</div><div><h2 class="jobSectionHeader">Benefits</h2>
<div>
Not only does our company have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
<ul>
<li>First-day medical insurance through Cigna with generous premium cost coverage</li>
<li>Dental insurance through Delta Dental</li>
<li>Vision insurance through VSP</li>
<li>Telemedicine through MDLive for Cigna</li>
<li>Healthcare and dependent care flexible spending account (FSA) plans</li>
<li>Health saving account (HSA) plans for employees participating in the High Deductible Health Plan</li>
<li>Life, AD&amp;D, short-term disability, and long-term disability insurance fully paid by the company</li>
<li>Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance</li>
<li>First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match</li>
<li>Discretionary annual bonus and equity incentive plan</li>
<li>Employee stock purchase plan (ESPP) with a 15% discount</li>
<li>16 days of paid time off (PTO)11 paid company holidays and additional floating holidays</li>
<li>Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave</li>
<li>Free parking or a company contribution toward a public transit pass</li></ul> 


Additional Perks
<ul>
<li>Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family</li>
<li>Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives</li>
<li>Cell Phone Reimbursement: Monthly cell phone reimbursement for approved positions</li>
<li>Educational Reimbursement Program: Work-relatedlearning and development with reimbursement on qualifying degree programs, up to $5,250 per year</li>
<li>Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants</li>
<li>Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker</li>
<li>Pet Insurance: Keep your furry friends healthy and happy</li>
<li>Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy</li>
<li>Employee Assistance Program: 24x7 service to support family, work, money, health, legal and lifechallenges</li>
<li>Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.</li>
<li>Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements</li>
<li>Discounts: Discounts, cash back offers and perks on thousands of brands</li>
<li>LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos</li></ul> 


General Statements -

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed. Thank you for your understanding and cooperation.</div></div><div> 

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</div></div>

Data Center Technician IV

Dialysis Care Center

<div><div>PURPOSE AND SCOPE:</div><div> 
Supports the mission, core values and customer service of Home Dialysis Services &amp; Dialysis Care Center, LLC (HDS/DCC). 
Adheres to the HDS/DCC Policies and Procedures and Compliance Program including all state and federal regulatory requirements. 
 
The In Center Hemodialysis Patient Care Technician is responsible for providing exceptional hemodialysis care to patients under the supervision of the RN in the assigned In Center. 
 
PRIMARY DUTIES / ACTIVITIES:</div><ul><li>
Entering prescribed treatment into dialysis machine, setting up dialysis machines, dismantling dialysis machine after treatment is completed, performing chemical disinfection of dialysis machines and recording.</li><li>
Observing dialysis machines and RO water system for correct functioning, responding to visual and audible alarms and making appropriate adjustments throughout the dialysis treatment to ensure patient safety.</li><li>
Monitoring vital signs during treatment and taking patient vitals pro and post dialysis; blood pressure, temperature, weight and documenting it on the Hemodialysis Treatment Record</li><li>
Perform vascular access evaluation pre-treatment and report unusual findings to RN immediately</li><li>
Perform cannulation of patient&rsquo;s vascular access or performing catheter care, as allowed by state law.</li><li>
Obtain homeostasis and apply appropriate dressings.</li><li>
Adheres to all facility policies, procedures, and protocols, participates in all required staff meetings.</li><li>
Collects patient data, monitor and document status of vascular accesses, and patient observations.</li><li>
Reviews lab work, collecting or obtaining blood samples and blood culture specimens and prepares package for shipping.</li><li>
Immediately reports abnormal findings or change in status to assigned RN for further evaluation.</li><li>
Communicates all emergencies, patient life-threatening complications, and related situations to the attention of the RN for further instruction.</li><li>
Maintains compliance with safety and infection preventative measures, ensuring patient safety.</li><li>
Reinforces education with patients and family members on all aspects of End Stage Renal Disease.</li><li>
Assists in the management of inventory supplies.</li><li>
Other duties, as assigned.</li></ul><div>
CUSTOMER SERVICE:</div><ul><li>
Responsible for supporting the values and customer service standards of HDS/DCC.</li><li>
Accountable for outstanding customer service to all staff, clients and vendors</li><li>
Develops and maintains effective relationships through effective and timely communication.</li><li>
Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.</li></ul><div>
EDUCATION/ QUALIFICATIONS:</div><ul><li>
Must possess a minimum of High School diploma or GED</li><li>
Current CCHT, Bonent or State required certificate</li><li>
Current CPR card</li></ul><div> 

EXPERIENCE:</div><ul><li>
Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must</li><li>
Good presentation &amp; communication skills</li><li>
Must be productive &amp; resourceful with the ability to meet deadlines</li></ul><div>
OTHER QUALIFICATIONS:</div><ul><li>
1 or more years&rsquo; experience as a certified Patient Care Technician preferred</li><li>
Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.</li><li>
Ability to multi-task, work under pressure and meet deadlines effectively</li><li>
Excellent written and oral communication skills</li><li>
Strong data entry, organizational and interpersonal skills</li><li>
High integrity, team player with patient service focus and flexibility</li></ul>
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Working hours can vary including the days, nights, weekends, and holidays. This position requires extensive travel between assigned patient&rsquo;s homes and may be up to long distances depending on the patient&rsquo;s needs. Travel to scheduled staff meeting may be required. PCTs spend considerable time walking, bending, stretching, and standing; assisting in patient transfers. PCTs must follow proper body mechanics and procedures for lifting/ repositioning patients without injury. PCTs may face hazards from exposure to chemicals and infectious/ contagious diseases. The work environment is characteristic of a dialysis facility with air temperature control and moderate noise. 
Ability to lift at least 30 pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds.
Must be able to pass the Isahara&rsquo;s Color Blindness Test.<div><div><div>
Medical Plans:</div></div><ul><li>
Two PPO Plans (Preferred Provider Organization)</li><li>
HSA Plan (Health Savings Account)<ul><li>
A plan that allows you to set aside pre-tax money for medical expenses.</li></ul></li></ul><div><div>
Additional Benefits:</div></div>
1. Dental Plans (Two options available)
2. Vision Plan
3. Basic Life Insurance
4. Critical Illness Insurance<div>
5. Accident Insurance</div>
6. Hospital Indemnity Insurance
7. Long-Term Disability<div><div>
Company-Sponsored Plans:</div></div><ul><li>
Basic Life Insurance</li><li>
Short-Term Disability Insurance</li></ul></div> 
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.</div>

Patient Care Tech - In Center

One Off Hospitality Group

<div>Fifth Third Arena | Chicago, IL
Where great hospitality meets great hockey ~
For nearly 30 years, One Off Hospitality has been shaping Chicago&rsquo;s dining scene with iconic restaurants and bars built on creativity, care, and genuine hospitality. Now, we&rsquo;re bringing that same energy to Fifth Third Arena, home of the Chicago Blackhawks!
The General Manager oversees all food and beverage operations at Fifth Third Arena, the official practice facility of the Chicago Blackhawks. This leadership role manages two signature concepts:<ul><li>
Rocky&rsquo;s Bar &ndash; a tribute to the late Chairman Rocky Wirtz, and a fan-favorite from the United Center, anchoring the arena&rsquo;s dining experience with premium cocktails, curated food offerings, and a warm, welcoming atmosphere that celebrates a life well lived. 
</li><li>
Raise the Cup Caf&eacute; &ndash; an all-day destination serving coffee and premium bites, designed to fuel athletes, guests, and staff with quality and care.</li></ul>
The General Manager drives operational excellence, upholds brand standards, and leads a passionate team dedicated to creating memorable guest experiences in every interaction.
REPORTS TO: Head of Culinary Operations
TYPE: Salary / Full-time 
FLSA: Exempt
Essential Duties and Responsibilities<ul><li>
Oversee day-to-day operations of Rocky&rsquo;s Bar and Raise the Cup Caf&eacute;, ensuring exceptional service, quality, and efficiency</li><li>
Lead, train, and develop team members to deliver consistent, high-quality hospitality aligned with One Off Hospitality and Chicago Blackhawks standards</li><li>
Conduct regular leadership and pre-shift meetings to communicate financial goals, service standards, operational priorities, and team updates</li><li>
Oversee payroll edits and labor management to ensure compliance and accuracy</li><li>
Monitor budgets, financial performance, and P&amp;L statements to meet or exceed operational and profitability goals</li><li>
Ensure all food and beverage service areas are compliant with health, sanitation, and safety regulations</li><li>
Manage vendor relationships, purchasing, and inventory control for both locations</li><li>
Foster a collaborative relationship between the bar, caf&eacute;, and kitchen teams to ensure seamless coordination and communication</li><li>
Handle guest inquiries and resolve issues in a professional, solution-oriented manner</li><li>
Oversee facility maintenance and ensure all spaces meet standards for cleanliness, safety, and aesthetic presentation</li><li>
Balance administrative responsibilities with active floor management, maintaining a visible leadership presence during service</li><li>
Monitor labor costs, revenue targets, and profitability, identifying opportunities for innovation and improvement</li><li>
Uphold and promote the values, mission, and brand identity of One Off Hospitality, Fifth Third Arena, and the Chicago Blackhawks organization</li><li>
Foster a positive, inclusive, and team-oriented work culture rooted in hospitality, professionalism, and fun</li><li>
Partner with arena leadership to support events, special programs, and community activations</li><li>
Serve as an ambassador for Fifth Third Arena&rsquo;s guest experience, embodying the warmth, integrity, and passion of the Blackhawks brand</li><li>
Perform additional duties as assigned by senior leadership</li></ul> 
Minimum Qualifications (Education, Experience, Skills)<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred</li><li>
Minimum 5 years of management experience in restaurant, bar, or hospitality operations</li><li>
Strong beverage and culinary knowledge, with experience managing both bar and caf&eacute;-style concepts</li><li>
Illinois Manager Food Sanitation Certification, Allergen Certification, and BASSET Certification required</li><li>
Proven leadership ability with experience in training, staff development, and team motivation</li><li>
Financial literacy, including budgeting, forecasting, and P&amp;L management</li><li>
Excellent communication, organization, and problem-solving skills</li><li>
Proficiency with POS and scheduling systems (e.g., Toast, 7shifts, or similar)</li><li>
Ability to manage multiple priorities in a fast-paced environment with composure and professionalism.</li><li>
Flexible schedule, including availability on evenings, weekends, and event days</li><li>
Commitment to maintaining the highest standards of service, cleanliness, and safety</li></ul> 
Physical Demands and Work Environment<ul><li>
Ability to operate and use all equipment necessary to manage bar and caf&eacute; operations</li><li>
Ability to move or handle items weighing up to 50 pounds</li><li>
Ability to stand or walk for extended periods (8&ndash;10 hours per day)</li><li>
Must be able to tolerate potential allergens, including peanuts, dairy, gluten, soy, seafood, and shellfish</li><li>
Ability to work varied shifts based on business and event needs</li></ul>
Who We Are:
For almost 30 years, One Off Hospitality has developed and operated some of Chicago&rsquo;s most beloved places to eat and drink. More importantly, we&rsquo;re a group of people &ndash; chefs, hospitality veterans, managers and creators &ndash; who believe in the power of treating our guests like family and our restaurants like home.
Equal Employment Opportunity Statement:
One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Join us in leading the next chapter of hospitality excellence at Fifth Third Arena &mdash; where every service moment reflects the passion, pride, and spirit of Chicago hockey.</div>

General Manager

Mathnasium

<div>Benefits: 
<ul><li>401(k) matching</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
Unleash Your Inner Math Rockstar! Lead the Way at Mathnasium of Chicago Ravenswood 
 
Are you a recent grad or college student ready to take on a leadership role where you can make a real impact? Do you thrive on building relationships, igniting enthusiasm, and inspiring others to succeed? Are you passionate about helping kids not just learn math, but love it? If so, we want YOU to join our Mathnasium family! 
 
Here&rsquo;s why Mathnasium of Chicago Ravenswood is the perfect place for YOU: 
 
<ul><li>Be the Rockstar Leader: Take charge in a role that gives you the freedom and flexibility to lead a team and make a meaningful difference in students&rsquo; lives. As an Assistant Center Director, you&rsquo;ll have the opportunity to grow and eventually lead your own center!</li>
<li>Change Lives, Every Day: Help kids gain confidence, conquer math challenges, and develop a lifelong love for learning. You&rsquo;ll see the direct impact you make, transforming their approach to math and their future success.</li>
<li>Work-Life Balance: Enjoy the flexibility of consistent, part-time hours (afternoons, evenings, and weekends), plus Fridays and Sundays OFF. The perfect balance of work and play with room to grow!</li>
<li>All-Star Team: Join a supportive, collaborative team where you&rsquo;ll be encouraged to grow, develop, and have fun. Together, we achieve more!</li>
<li>Growth Opportunities: This role offers incredible growth potential. Start part-time and work your way up to full-time as you gain experience in leadership, education, sales, and management. At Mathnasium, we believe in promoting from within! 
</li></ul>Ready to ditch the ordinary and become a Math Rockstar? We are! 
 
What You&rsquo;ll Do: 
 
<ul><li>Lead and Inspire: Support the Center Director by driving sales and providing outstanding customer service, building relationships with local schools, families, and your team.</li>
<li>Make Learning Fun: Lead instructional sessions using the Mathnasium Method&trade;, mentoring students and staff while creating a positive, engaging learning environment.</li>
<li>Drive Growth: Help grow the center through community outreach, student enrollment, and building strong partnerships with local schools and families.</li>
<li>Mentor Your Team: Lead by example, coaching and training your team to deliver individualized instruction, ensuring every student succeeds.</li>
<li>Manage Student Progress: Monitor students' learning and engagement, helping them achieve their math goals and fostering a love for numbers.</li>
<li>Support the Center: Assist with administrative tasks, assessments, and maintaining a safe and professional learning environment.</li>
</ul>What We&rsquo;re Looking For: 
 
<ul><li>Leadership Skills: You&rsquo;re someone who can inspire and motivate others, creating an environment where students and staff thrive.</li>
<li>Passion for Education: Whether you&rsquo;re an education major or simply passionate about helping others succeed, you&rsquo;ll be excited to see kids grow in confidence and skills.</li>
<li>Sales &amp; Marketing Know-How: You&rsquo;re a natural at building relationships, driving engagement, and growing your center&rsquo;s impact. Your passion for people is key!</li>
<li>Solid Math Foundation: A strong understanding of elementary math concepts will help you lead effectively and inspire confidence in your students.</li>
<li>Flexible &amp; Available: Able to work afternoons, evenings (M-Th), Saturdays, and occasional community events. You&rsquo;ll have the chance to work part-time with the potential to grow into full-time.</li>
</ul>Don&rsquo;t just dream of making a difference, DO IT! Apply today and take the first step toward becoming a Math Rockstar at Mathnasium of Chicago Ravenswood! 
Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC (&quot;Mathnasium&quot;). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.</div>

Assistant Math Learning Center Director

Young Center for Immigrant Children's Rights

<div>
 Young Center for Immigrant Children&rsquo;s Rights invites applications for the full-time position of Managing Attorney to be based in Chicago. The Managing Attorney will supervise the Chicago team consisting of Attorneys, Social Worker, Case Support Associate, and Volunteer Coordinator. The Managing Attorney will help staff develop advocacy strategies and review work product on cases to which the Young Center is appointed Child Advocate. The Managing Attorney will work closely with their direct supervisor Deputy Program Director (DPD) Attorney to ensure that the office meets funding deliverables and program metrics, produces high quality work, and aligns advocacy strategies with the Child Advocate program&rsquo;s approach and best practices. This Manager will be responsible for developing and maintaining relationships with local stakeholders, including government field staff, government-contracted facility staff, legal service providers, and immigration judges. The Managing Attorney will join a team of Managers who manage program sites or national program components, and work to establish consistent interdisciplinary practices, ensure compliance with funding and program requirements, and support programmatic growth. In addition, this position will hire and train new staff in Chicago.
 
 
 This position is funded primarily through a federal contract and is contingent on ongoing renewals.
 
 
 
 ABOUT YOUNG CENTER:
 
 
 
 The Young Center for Immigrant Children's Rights is a national organization dedicated to protecting and advancing the rights and best interests&mdash;safety and well-being&mdash;of immigrant children in the United States. The Young Center&rsquo;s Child Advocate Program (CAP) serves as the federally appointed, independent best interests representative for unaccompanied and separated immigrant children in federal custody. Through CAP&rsquo;s state initiative, we also serve and are appointed by the Superior Courts of New Jersey as independent Child Advocates to children released from federal custody into the New Jersey community. Child Advocates meet with children and learn their stories in order to identify and advocate for their best interests through an interdisciplinary, trauma-informed, and culturally sensitive lens. The Technical Assistance Program offers intersectional expertise and critical resources to advocates and service providers working with immigrant children involved in child welfare and other state court systems. The Litigation Program, the Young Center&rsquo;s newest program, engages in impact litigation to advance policies that promote the safety, well-being, and best interests of immigrant children; to challenge policies and actions that harm immigrant children; and to ensure that their experiences and perspectives are considered by courts in decisions that affect them. The Young Center&rsquo;s Policy Program fights for wholesale reform of the immigration system while pursuing immediate changes in policy and practice that center children&rsquo;s rights and best interests in all decisions.
 
 
 The Young Center has offices in Houston, San Antonio, and Harlingen, Texas; Chicago, Illinois; New York, New York; Washington, D.C.; Phoenix, Arizona; Los Angeles, California; and Grand Rapids, Michigan. We also serve children through our programs in New Jersey.
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Hire and supervise performance, workflow, and professional development of individual supervisees, including weekly meetings with each direct report, performing 90-day and triannual reviews, and providing ongoing feedback and support.
 </li>
 <li>
 Ensure supervisees implement established policies, procedures, and best practices including but not limited to case strategy; volunteer training, recruitment and retention; and management of case and volunteer data systems.
 </li>
 <li>
 Lead weekly case rounds and staff meetings, and conduct meetings as needed, to ensure high quality work product and identify trends and areas for advocacy.
 </li>
 <li>
 Guide Child Advocate Supervisors (Attorneys and Social Worker) on effective and creative approaches to interdisciplinary case strategy.
 </li>
 <li>
 Advise the Child Advocate Supervisors to develop, and submit clear and persuasive interdisciplinary written and oral Best Interests Determinations to stakeholders (immigration judges, USCIS, government field staff, ICE, etc.); ensure that Best Interests Determinations apply federal, state, and international law, including but not limited to immigration and child welfare law.
 </li>
 <li>
 Consult complex cases with the DPD, and when necessary, participate in national complex case rounds or Best Interests Determination panels.
 </li>
 <li>
 Oversee the recruitment, training, support, and retention of volunteer Child Advocates.
 </li>
 <li>
 In collaboration with the DPD, oversee and support local stakeholder engagement, serve as a main point of contact for stakeholder relationships, meet regularly with local stakeholders, coordinate presentations to local stakeholders, and speak about the Child Advocate Program at local, regional, and national events.
 </li>
 <li>
 Ensure the site team enters timely, accurate data in data management systems and meets funding deliverables and program metrics; produce accurate and timely data to inform reports.
 </li>
 <li>
 Manage site budgets.
 </li>
 <li>
 Foster a supportive, collaborative work culture, leading and motivating staff to engage in creative, thoughtful, high-quality, and effective advocacy.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 MINIMUM REQUIREMENTS:
 
 
 
 <ul>
 <li>
 J.D. and license to practice law
 </li>
 <li>
 4+ years of experience working with immigrants and/or children and youth
 </li>
 <li>
 1+ year management experience (including but not limited to staff supervision, supervision of volunteers, or other activities such as oversight of program or project deliverables)
 </li>
 <li>
 Commitment to the interdisciplinary model in both Child Advocate casework and staff management
 </li>
 <li>
 Effective communication skills, including ability to liaise across various stakeholders and volunteers
 </li>
 <li>
 Excellent case and project management skills
 </li>
 <li>
 High-level organizational skills
 </li>
 <li>
 Ability to work independently, take initiative, and proactively address programmatic needs
 </li>
 <li>
 Ability to collaborate within the team and across offices
 </li>
 <li>
 Commitment to comprehensive culture of feedback, including seeking and providing positive and constructive feedback to supervisees, across departments and all levels of management
 </li>
 <li>
 Desire to learn, both as an individual and as part of an organization, and apply diversity, equity, inclusion, and/or anti-racism principles
 </li>
 <li>
 Ability to effectively engage across diverse cultures, identities, and ethnicities
 </li>
 <li>
 Strong writing and editing skills
 </li>
 <li>
 Aptitude and thoughtfulness in working with children and promoting child-centered advocacy
 </li>
 <li>
 Proficiency with Microsoft Office, Zoom, and Adobe
 </li>
 <li>
 Spanish/English bilingual
 </li>
 <li>
 Valid driver&rsquo;s license and access to a car
 
 
 </li>
 </ul>
 
 PREFERRED QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 Experience&mdash;lived, volunteer, or professional&mdash;with immigration matters
 </li>
 <li>
 Comfort with or willingness to speak to interested groups andmedia
 
 
 </li>
 </ul>
 
 PHYSICAL DEMANDS:
 
 
 
 Physical demands include regular attendance; keyboarding; sitting for long periods (at least 5 hours a day); driving. Ability to use computer, telephone, and copy machine. Ability to travel by plane, car, and other conveyances within U.S.
 
 
 
 APPLICATION DETAILS:
 
 
 
 Young Center is an "at-will" and equal opportunity employer that does not discriminate in its hiring practices and actively seeks a diverse applicant pool. Young Center encourages applications from all qualified individuals without regard to race, color, creed, religion, gender, sexual orientation, gender identity or expression, age, national origin, ancestry, marital or parental status, pregnancy, citizenship, non-disqualifying physical or mental disability, genetic information, or veterans&rsquo; status. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process; no applicant will be penalized for requesting an accommodation. Please advise in writing of special needs at the time of application.
 
 
 $84,630 to $95,894 is the standard new hire range for this position. Actual salaries will vary depending on factors including but not limited to location and experience. The Young Center does not ask for prior pay history from our candidates, and our offer-making process is negotiation-free for salaries and benefits. We offer our best possible salary based on relevant experience. The range listed is just one component of the Young Center&rsquo;s total compensation package for employees. The Young Center provides excellent benefits, including health/dental/vision insurance (employee &amp; dependents) at no cost to the employee, paid vacation, sick time, and a 401(k) plan with employer match.
 
 
 A criminal background check will be conducted.
 
 
 Review of candidates will begin immediately and continue until the position is filled. Please apply on the Young Center website with a cover letter, resume, recent academic or professional writing sample, and three references. Only complete applications will be considered. To learn more about the Young Center&rsquo;s work, please visit www.TheYoungCenter.org.
 
 
 
 Important Email Notice for Candidates:
 
 
 
 To ensure you receive all communications regarding your application and candidacy with the Young Center, please add the following domains to your email safe sender list: @jazzhr.com; @jazz.co;
 
 
 @applytojob.com
 
 
 Powered by JazzHR
 
 
 D3OPZf8AKz
</div>

Managing Attorney, Chicago

Chicago Youth Centers

<div>Description:

Do you want a career that impacts the community? Do you have a desire to work somewhere that changes children&rsquo;s lives?
Join Chicago Youth Centers as we serve over 3,000 children and families each year!
Title: Custodian/Facilities Specialist/Driver
Company: Chicago Youth Centers (CYC)
Website: chicagoyouthcenters.org
Compensation: $18-20 per hour
Classification: Full Time; Non-Exempt
Reports to: Childcare Director/Center Director
Supervisor Responsibilities: No
Location: CYC Sidney Epstein Center at 3415 W. 13th Pl. (Chicago, IL)
Schedule: 10:30a - 7:00p; Monday - Friday; schedule varies depending on program needs
Purpose: The Custodian/Facilities Specialist/Driver provides daily cleaning and maintenance of assigned site/sites and grounds, and to perform tasks as directed by the Childcare Director or Center Director.
Responsibilities:
Daily Tasks<ul><li>
Clean, dust, and wipe furniture; Empty all waste baskets</li><li>
Sweep, mop and disinfect floors; Vacuum Rugs</li><li>
Clean and disinfect toilets, urinals, sinks and mirrors using established practices and procedure</li><li>
Check hand soap, paper towels and tissue dispensers</li><li>
Replace light bulbs</li><li>
Clean baseboards, air vent, light fixtures</li><li>
Strip, clean, buff and apply floor sealer and floor finish to hard surfaces floors, vacuum, and shampoo carpets pressure washers, high-speed buffers and vacuums, brooms, mops, and squeegees for the cleaning and general maintenance of floors, walls, carpets, furniture, etc.</li><li>
Spot wash walls</li><li>
May shovel and remove snow and ice from designated areas such as sidewalks, entryways, and grounds work (ie: Grass)</li><li>
Monitor and report needs for building or equipment repairs</li></ul>
Driving Responsibilities<ul><li>
During school year pick up youth from various community schools and deliver to Center.</li><li>
Work with Program Manager to create a transportation schedule</li><li>
Along with Program Manager establish relationship with school personnel</li><li>
Manage the cleanliness of vans weekly</li><li>
Monitor the vans for routine and emergency maintenance and repairs</li><li>
This position requires 15-20% of your time to be dedicated to driving between the hours of 2:00 PM - 4:00 PM for pick up and drop off of children, using the agency&rsquo;s van. Flexibility is key, as driving hours may vary based on operational needs.</li></ul>
Requirements:

Requirements<ul><li>
High School Diploma or GED is required</li><li>
At least 1-2 years of related experience in cleaning and maintenance</li><li>
Valid drivers license in Illinois</li><li>
Must pass DMV and criminal background check</li><li>
Ability to climb ladders</li><li>
Ability to travel between various CYC sites</li><li>
Skill in using cleaning products and equipment</li><li>
Take classes as required in cleaning methods and techniques, new products</li><li>
Helpful</li><li>
Basic computer skills</li><li>
Bilingual language ability is a plus (Spanish-speaking)</li><li>
Knowledge of health, fire and safety codes</li></ul>
Benefits: Medical, Dental, Vision, Life, Disability, 403B, AFLAC (Critical Illness, Hospital Indemnity, Accident Insurances), Pet Insurance
Chicago Youth Centers is proud to be an equal opportunity employer and drug free workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Chicago Youth Centers will provide reasonable accommodations for qualified individuals with disabilities.
***This job description is not intended to represent a complete list of all duties and responsibilities. There may be unplanned activities and other duties assigned.***
EOE/MVF</div>

Custodian/Facilities Specialist/Driver (Full-Time)

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