customer operations executive Jobs in Chicago United States

customer operations executive

customer service manager, control center Jobs in Chicago United States

customer service manager, control center

hr operations coordinator Jobs in Chicago United States

hr operations coordinator

customer operations manager

Opply

<div>OPPLY - Customer Operations Manager
About Opply
After becoming one of the fastest growing VC-backed startups in Europe, we've now
expanded to the US. We&rsquo;re offering huge opportunities for progression in both the UK and
the US as we continue to grow. Now we need extraordinary minds with a strong growth
mindset who want to join us on our mission!
There are currently 1 million SMB consumer goods brands ordering over $1 trillion of raw
ingredients per year &ndash; imagine this was all ordered on one platform.
Today, these brands all order separately with small teams and volumes, resulting in wasted stock and higher prices. Opply automates the entire ingredient ordering process by:
1. Partnering with the world&rsquo;s biggest suppliers, giving SMBs access to pricing through
our AI matching and forecasting model
2. Providing an AI-driven platform that orders the ingredients when and where you need
them
3. Offering data-led credit that allows brands to sell goods before paying for ingredients
We work with some of the most exciting brands and suppliers in the space and are shaping
innovation in a market that&rsquo;s been underserved for too long. If you&rsquo;re a trailblazer, come join
us!
Who We Are
We&rsquo;re a close-knit team of 25, working across five time zones, and we meet up every year to
work, ideate and hang out.
We're VC-backed by some of the world's top investors like Index, Anthemis and Chalfen
Ventures, and unicorn angels from GoCardless, Flow.io and Trouva, and have won StartUp
of the Year for Technology Services and Supply Chain Specialists of the Year at the Startup
and Global Corporate LiveWire awards - achievements we&rsquo;re super proud of!
What You'll Be Doing
As a Customer Operations Manager, you&rsquo;ll be at the heart of driving success for our
customers, helping them to meet their business objectives, and getting the most out of our
products and services. You&rsquo;ll lead and coordinate all operational activity across our US
business. You&rsquo;ll oversee a growing team of Customer Operations Executives, ensure
seamless order management from purchase to payment, and act as the central orchestrator
for our US operations&mdash;balancing execution with process improvement.
Key Responsibilities
Operational leadership<ul><li>Lead and coach the US Customer Operations team, ensuring consistent</li></ul>
performance, development, and motivation.<ul><li>Oversee daily task allocation, ensuring all customer tickets, order actions, and</li></ul>
supplier communications are distributed and tracked effectively.<ul><li>Forecast team workload and capacity, ensuring the right prioritization of high-impact</li></ul>
orders and customers.<ul><li>Maintain and improve order accuracy, fulfilment efficiency, and customer satisfaction.</li><li>Monitor and manage financial tracking related to customer orders&mdash;including POs,</li></ul>
invoices, and payment reconciliation.<ul><li>Ensure data integrity across all operational systems (CRM, order dashboards,</li></ul>
payment tracking tools, etc.).<ul><li>Monitor all open orders and track key operational metrics (e.g., OTIF, ticket resolution</li></ul>
time, order accuracy, payment collection), ensuring performance targets are met and
reported weekly to leadership.<ul><li>Execution &amp; Continuous Improvement</li></ul>
<ul><li>Personally manage high-impact or complex accounts to ensure excellent customer</li></ul>
experiences.<ul><li>Identify and implement process improvements to enhance customer experience.</li><li>Collaborate with Product and Tech teams to flag recurring operational issues and</li></ul>
influence automation priorities.<ul><li>Develop standard operating procedures (SOPs) for the US operations team to</li></ul>
ensure consistency and scalability.
What Experience You Have<ul><li>5&ndash;10 years&rsquo; experience in Customer Operations, Support, or Success management</li></ul>
within a B2B technology or Supply Chain environment<ul><li>Proven experience managing teams of customer operations or support specialists.,</li></ul>
and coordinating workflows across multiple stakeholders and systems.<ul><li>Strong analytical and reporting skills,comfortable using dashboards and data tools to</li></ul>
track performance and drive accountability.<ul><li>Demonstrable customer centric approach to work, with excellent external</li></ul>
communication skills, and innovative mindset.<ul><li>Experience in food, beverage, or consumer goods supply chains preferred.</li><li>Proficiency in using CRM and order management software; familiarity with financial</li></ul>
reconciliation processes a plus.
Who You Are<ul><li>A natural leader who balances empathy with accountability and thrives in</li></ul>
fast-moving, ambiguous environments.<ul><li>Hands-on and execution-driven: equally comfortable managing strategy and jumping</li></ul>
into the details.<ul><li>You are obsessed with detail, if something&rsquo;s off, you spot it before anyone else</li><li>You don&rsquo;t just react, you own problems and drive them to resolution without being</li></ul>
asked<ul><li>You&rsquo;re laser-focused on delivering excellent customer experiences and believe every</li></ul>
interaction is a chance to build trust<ul><li>You&rsquo;re a natural at juggling multiple workstreams without dropping the ball</li><li>You&rsquo;re solutions-driven, you always find a way to make things work</li><li>You communicate clearly and respectfully, whether updating a supplier or aligning</li></ul>
with engineering<ul><li>You&rsquo;re a team player who lifts others up and collaborates across departments</li><li>You&rsquo;re an empathetic and enabling team player who collaborates well with all teams,</li></ul>
ideally in a fast paced business with high growth
What We Offer<ul><li>Competitive salary</li><li>33 days holiday a year (inc. public holidays)</li><li>Regular global retreats to meet the whole team</li><li>Flexible working hours &amp; hybrid/remote working</li><li>Office hubs in UK and US</li><li>Benefits allowance for things like gyms, health care, and wellness</li><li>Regular team socials</li></ul></div>

Customer Operations Manager

<div>OPPLY - Customer Operations Executive
About Opply
After becoming one of the fastest growing VC-backed startups in Europe, we've now
expanded to the US. We&rsquo;re offering huge opportunities for progression in both the UK and
the US as we continue to grow. Now we need extraordinary minds with a strong growth
mindset who want to join us on our mission!
There are currently 1 million SMB consumer goods brands ordering over $1 trillion of raw
ingredients per year &ndash; imagine this was all ordered on one platform.
Today, these brands all order separately with small teams and volumes, resulting in wasted stock and higher prices. Opply automates the entire ingredient ordering process by:
1. Partnering with the world&rsquo;s biggest suppliers, giving SMBs access to pricing through
our AI matching and forecasting model
2. Providing an AI-driven platform that orders the ingredients when and where you need
them
3. Offering data-led credit that allows brands to sell goods before paying for ingredients
We work with some of the most exciting brands and suppliers in the space and are shaping
innovation in a market that&rsquo;s been underserved for too long. If you&rsquo;re a trailblazer, come join
us!
Who We Are
We&rsquo;re a close-knit team of 25, working across five time zones, and we meet up every year to
work, ideate and hang out.
We're VC-backed by some of the world's top investors like Index, Anthemis and Chalfen
Ventures, and unicorn angels from GoCardless, Flow.io and Trouva, and have won StartUp
of the Year for Technology Services and Supply Chain Specialists of the Year at the Startup
and Global Corporate LiveWire awards - achievements we&rsquo;re super proud of!
What You'll Be Doing
As a Customer Operations Executive, you&rsquo;ll be at the heart of driving success for our
customers, helping them to meet their business objectives, and getting the most out of our products and services.
Key Responsibilities 
<ul><li>Manage all supply chain administration associated with delivering our services,</li></ul>
including:<ul><li>Confirming purchase order (PO) details with buyers</li><li>Raising POs with suppliers</li><li>Monitoring and reporting on platform automation performance</li><li>Reconciling invoices and chasing payments</li><li>Act as the first point of contact for customers, handling inbound queries related to</li></ul>
orders, deliveries, and payments<ul><li>Resolve supply chain issues promptly and drive strong OTIF (On-Time, In-Full)</li></ul>
performance<ul><li>Ensure customer satisfaction by deeply understanding client needs, providing regular</li></ul>
updates, and proactively addressing feedback<ul><li>Maintain accurate and complete records in our platform,CRM and other softwares to</li></ul>
ensure centralized and accessible information<ul><li>Own the end-to-end supplier onboarding process: collecting key documents (e.g.,</li></ul>
credit forms, certifications), validating information, and ensuring timely setup in
systems<ul><li>Advocate for customers internally, ensuring their issues are resolved quickly and their</li></ul>
feedback informs our product roadmap and operational improvements<ul><li>Monitor and report on key operational metrics including OTIF, invoice accuracy,</li></ul>
payment turnaround time, and supplier onboarding cycle time<ul><li>Collaborate closely with sourcing, operations, technical, and sales teams to deliver a</li></ul>
seamless experience and drive innovation<ul><li>Identify and implement process improvements to enhance the customer experience,</li></ul>
order accuracy, and operational efficiency<ul><li>Ensure compliance with internal and external policies on supplier and customer data,</li></ul>
including secure handling of tax IDs, bank details, and legal forms
What Experience You Have<ul><li>1-2 years&rsquo; experience in Customer Success, Customer Service, Operations, Account</li></ul>
Management, Supply Chain admin or similar roles, ideally in a fast-paced B2B or
supply chain environment<ul><li>Demonstrated ability to manage operational processes across multiple stakeholders</li></ul>
with precision and accountability<ul><li>Track record of resolving complex issues and building strong, trust-based</li></ul>
relationships with both customers and internal teams<ul><li>Experience working across multiple software systems simultaneously, ideally across</li></ul>
the purchase-to-pay processes<ul><li>Exposure to food, consumer goods, or supply chain/logistics industries is a strong</li></ul>
plus, but not required
Who You Are<ul><li>You are obsessed with detail, if something&rsquo;s off, you spot it before anyone else</li><li>You don&rsquo;t just react, you own problems and drive them to resolution without being</li></ul>
asked<ul><li>You&rsquo;re laser-focused on delivering excellent customer experiences and believe every</li></ul>
interaction is a chance to build trust<ul><li>You&rsquo;re a natural at juggling multiple workstreams without dropping the ball</li><li>You&rsquo;re solutions-driven, you always find a way to make things work</li><li>You thrive in dynamic, ambiguous environments and bring structure where others see</li></ul>
chaos<ul><li>You communicate clearly and respectfully, whether updating a supplier or aligning</li></ul>
with engineering<ul><li>You&rsquo;re a team player who lifts others up and collaborates across departments</li><li>You&rsquo;re an empathetic and enabling team player who collaborates well with all teams,</li></ul>
ideally in a fast paced business with high growth
What We Offer<ul><li>Competitive salary</li><li>33 days holiday a year (inc. public holidays)</li><li>Regular global retreats to meet the whole team</li><li>Flexible working hours &amp; hybrid/remote working</li><li>Office hubs in UK and US</li><li>Benefits allowance for things like gyms, health care, and wellness</li><li>Regular team socials</li></ul></div>

Customer Operations Executive

PayCargo LLC

<div>About PayCargo
PayCargo is the trusted, global platform for logistics, helping businesses navigate the complexities of payments and invoice processing. Backed by deep industry knowledge and unrivaled AI technology, the solutions streamline financial workflows, improving transparency, and enhancing productivity.
With real-time payment capabilities and a network of 5,000+ vendors-including MSC, Maersk, ZIM, and leading air, rail, and terminal partners-PayCargo improves cash flow and ensures faster, more reliable cargo movement.
Headquartered in Coral Gables, Florida, we're the leading digital platform for air and cargo payments in North America and expanding rapidly worldwide. In 2022, PayCargo raised $130 million in Series C funding from Blackstone Growth to support our vision of becoming the global standard for B2B freight payments.
About the Role
We are seeking a high-performing Commercial Account Manager (CAM) with a proven track record in air cargo, air operations, or ground handling sales. In this role, you'll lead the charge in driving new business development and expanding market share by selling PayCargo's innovative payment and cargo management solutions to airlines, ground handling agents, freight forwarders, and airport cargo operators. You'll leverage your industry knowledge and established relationships to identify opportunities, build strategic partnerships, and close complex deals. Acting as a trusted advisor, you'll translate customer operational challenges-across cargo handling, billing, and payment processes-into value-driven technology solutions that improve efficiency and profitability. This is a quota-carrying role ideal for a results-oriented sales professional passionate about transforming how the air cargo ecosystem moves and manages payments.
As the Commercial Account Manager, you will:
<ul><li>Account Management &amp; Growth
<ul><li>Own a portfolio of mid- to large-size corporate accounts in freight forwarding, ocean liner operations, terminals, or cargo logistics.</li>
<li>Drive retention, renewals, upsells (e.g. add-on modules: Invoice AI / AP automation,</li>
<li>Finance, API integrations). Identify and pursue expansion opportunities (cross-selling, additional business units, geographies, etc.).</li>
</ul></li><li>Customer Onboarding &amp; Success
<ul><li>Ensure smooth onboarding of complex clients: coordinate implementation, integrations (APIs, vendor networks), training, change management.</li>
<li>Act as primary point of escalation for customer issues; ensure high satisfaction, low churn.</li>
<li>Work with internal product, engineering, support teams to feedback customer needs and ensure product roadmap aligns with market demands.</li>
</ul></li><li>Sales Support &amp; Business Development
<ul><li>Support the sales team in closing high-value deals. Provide subject matter expertise about logistics, ocean liner / forwarding operations, cargo release workflows, payment terms.</li>
<li>Lead the proposal development, contract negotiations, pricing for strategic accounts.</li>
</ul></li><li>Market &amp; Industry Intelligence
<ul><li>Maintain deep understanding of industry trends: ocean freight, forwarding, terminal release workflows, regulatory/compliance issues (e.g. OSRA compliance), vendor payment challenges.</li>
<li>Monitor competitor solutions, customer pain points, technology trends.</li>
</ul></li><li>Metrics &amp; Reporting
<ul><li>Track account health metrics: usage volume, payment velocity, profitability, churn risk.</li>
<li>Produce regular reports to leadership on account performance, potential pipeline, risks and opportunities.</li>
<li>Forecast revenue, renewals, expansions from your portfolio.</li>
</ul></li></ul>You Are Likely To Succeed If:
<ul><li>5-7+ years of experience in sales / account management in cargo logistics, air cargo, airline operations, or similar.</li>
<li>Proven experience building and managing strategic relationships with airline finance, cargo operations, and handling teams.</li>
<li>5+ years of consultative selling experience, aligning customer needs with tailored solution offerings.</li>
<li>Proven track record managing large or complex B2B accounts (multi-stakeholder, vendor / payer relationships).</li>
<li>Strong understanding of shipping / forwarding / cargo release processes, vendor relationships, port &amp; terminal operations.</li>
<li>Familiar with payment processes in logistics: invoices, accounts payable, receivables, possibly trade finance or financing products.</li>
<li>Experience working with technology / SaaS platforms; ideally in fintech or payments related to transportation/logistics.</li>
<li>Excellent communication, negotiation, and relationship building skills.</li>
<li>Analytical mindset: able to interpret usage data, financials, identify trends, spot risk, recommend solutions.</li>
<li>Comfortable with travel (if required) and working in fast-paced startup environment.</li>
</ul>
Nice to Have
<ul><li>Experience with digital payment platforms, cargo management systems, and AWB processes</li>
<li>Existing network or relationships with air cargo professionals from major airlines and air ground handlers.</li>
<li>Experience implementing API / system integrations with logistics / forwarding / terminal management systems.</li>
<li>Understanding of compliance and regulatory frameworks in maritime / cargo payments (e.g., OSRA or equivalent).</li>
<li>Experience selling or managing credit / finance / working capital products.</li>
</ul>
What We Offer:
Our compensation package includes a highly competitive salary and bonus plan. We care about your well-being and personal life. We offer a vacation policy, sick policy, personal time off policy, and more.
Your success at PayCargo is determined by the impact that you are making, and how well you collaborate with the various teams that you interact with. Everyone at PayCargo is empowered to take ownership to learn, self-improve, and master their skills in an environment focused on efficiency, collaboration, and purpose.
We are proud to be an equal-opportunity employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.</div>

Commercial Account Manager - Air Freight

Outform Group

<div>$135,000 to $155,000 At Outform Group, our guiding philosophy is Dare To Innovate. 
 
Outform Group specializes in creating tangible consumer engagements that elevate, connect and humanize brand experiences. We unite leading experts in research, strategy, design, innovation and manufacturing, who work together to create unforgettable brand experiences. 
 
Lean, interdisciplinary teams work in close collaboration with clients, helping them to solve their user&rsquo;s biggest problems. Our user-centric, data-driven approach focuses on creating a seamless experience across different environments.
About Outform

Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. We believe in retail and understand that expectations are being reset with every visit &amp; every click. Our teams bring insight, technology, and creativity. We design, code, engineer and produce, manufacturing across three continents, to deliver for brands and retailers in stores all over the world.

We are a global team united under the same spirit, Dare to Innovate.

Position Summary

We are open to finding a Purchasing Manager or Senior Purchasing Manager to lead Outform&rsquo;s global sourcing and procurement strategy for retail display materials, components, and finished goods. This role will be responsible for optimizing supplier performance, reducing total cost of ownership, and ensuring consistent quality and delivery across Outform&rsquo;s global supply chain. The Purchasing Manager or Senior Purchasing Manager will work closely with Product Development, Engineering, Operations, and Sales teams to deliver competitive and reliable sourcing solutions that support Outform&rsquo;s commitment to innovation and customer satisfaction.

If you thrive in a fast-paced, deadline-driven environment and are passionate about bringing products to life with precision and excellence &mdash; we want to meet you.

Key Responsibilities

Strategic Sourcing &amp; Procurement Leadership
<ul><li>This is a working manager role, and the candidate will have to run jobs themselves</li></ul>
<ul><li>Develop and execute global sourcing strategies that align with Outform&rsquo;s business goals and growth initiatives</li></ul>
<ul><li>Identify, qualify, and manage a network of suppliers, manufacturers, and partners across North America, Asia, and Europe</li></ul>
<ul><li>Accountable for owning the entire purchasing process and all system requirements that entail; for example, ensuring that all PO&rsquo;s are received and maintained in an accurate manner</li></ul>
<ul><li>Drive supplier performance improvement initiatives in cost, quality, delivery, and innovation</li></ul>
<ul><li>Negotiate contracts, pricing agreements, and service-level expectations with suppliers</li></ul>

Operational Excellence
<ul><li>Responsible for building and maintaining a system that measures purchasing performance to estimate, with an improvement over estimate target 5%</li></ul>
<ul><li>Strong experience of reporting on the departmental performance regularly and delivering action plans on how it will be accomplished</li></ul>
<ul><li>Lead purchasing operations to ensure timely procurement of materials, components, and finished goods for retail display projects</li></ul>
<ul><li>Partner with internal stakeholders to forecast material needs and align sourcing plans with production timeline</li></ul>
<ul><li>Implement purchasing systems, tools, and KPIs to monitor efficiency and cost performance</li></ul>
<ul><li>Develop risk mitigation strategies to ensure continuity of supply and minimize disruptions</li></ul>
<ul><li>Effective, timely, and accurate communication of material delivery dates to the project management teams, along with ensuring that the system of record is maintained accurately (ERP)</li></ul>

Team &amp; Vendor Management
<ul><li>Lead and mentor a team of sourcing and procurement professionals</li></ul>
<ul><li>Establish long-term partnerships with key suppliers, fostering collaboration and innovation</li></ul>
<ul><li>Conduct regular supplier audits and performance reviews</li></ul>

Sustainability &amp; Compliance
<ul><li>Drive ethical and sustainable sourcing practices in alignment with Outform&rsquo;s ESG initiatives</li></ul>
<ul><li>Ensure compliance with international trade regulations, quality standards, and corporate policies</li></ul>

Qualifications

Education &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Engineering, or related field (MBA preferred)</li></ul>
<ul><li>10+ years of experience in strategic sourcing, procurement, or supply chain management, preferably within the retail display, POP/POS, manufacturing, or consumer goods industries</li></ul>
<ul><li>Proven track record of developing global sourcing strategies and managing complex supplier networks</li></ul>

Skills &amp; Competencies:
<ul><li>Strong negotiation, analytical, and problem-solving skills</li></ul>
<ul><li>Deep understanding of materials, manufacturing processes, and cost structures in retail display production</li></ul>
<ul><li>Experience with international sourcing, including Asia-based manufacturing</li></ul>
<ul><li>Excellent communication and leadership abilities with cross-functional collaboration skills</li></ul>
<ul><li>Proficiency in ERP systems and sourcing analytics tools</li></ul>

Why Join Outform?
<ul><li>Being a part of a global creative organization shaping the future of retail experiences</li></ul>
<ul><li>Work with world-class brands and innovative materials</li></ul>
<ul><li>Collaborative culture that values design, technology, and excellence in execution</li></ul>
<ul><li>Competitive compensation and benefits package</li></ul> 

Outform does not provide visa sponsorship now or in the future. Outform does not provide relocation assistance.

Outform Group is an equal opportunity employer. Outform Group makes employment decisions and provides equal employment opportunity without regard to an applicant's or employee's race, sex, color, age, religion, national origin, disability, sexual orientation, gender identity, marital status, military or veteran status, or any other basis protected by federal, state, and local laws. If you need a reasonable accommodation in the application or hiring process, please notify the Outform Group Human Resources department.

Outform Group, Inc. offers a competitive and comprehensive benefits package to include medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) and matching contributions, HSA and FSA, leave programs, paid time off including holidays, and we continually review to align and update our benefit offerings</div>

Purchasing Manager

Verano

<div><div><div><h2 class="jobSectionHeader">Job Summary</h2>
</div><div>
This position is responsible for developing and managing multi-site, domestic and globally sourced Material Requirement Plans of ingredient and packaging components. MRP plans must balance operational costs, production constraints and order lead time to produce optimal solutions. Position is required to maintain system data elements, maintain inventory targets, and share responsibility to ensure key company objectives of customer service and on-time delivery are met. Position is responsible for supporting manufacturing attainment and adherence objectives by ensuring the right material, in the right place and in the right amount to support production plans. The position also supports assigned sites through advising operations, quality and logistics staff on plant and shop floor inventories. Requires the ability to influence, negotiate and otherwise manage the network of interconnected functions, resources and teams who procure, transport, store and use packaging and ingredient semi-finished good products.
</div></div><div><div><h2 class="jobSectionHeader">Essential Duties and Responsibilities</h2>
</div><div><ul><li>Effectively utilize MRP Planning tool to generate timely arrivals of inventory.
</li><li>Effectively utilize SAP to generate outbounds STOs and monitor deployment to ensure appropriate inventory levels at the warehouses.</li><li>
Communicate with suppliers and internal resources to ensure minimum quantities including lead time for all raw materials are forecasted and achieved</li><li>
Work with cross functional teams for innovation and new product launches.
</li><li>Identify service risk and collaborate with cross functional teams to minimize risk and maximize service levels</li><li>
Partners cross functionally to identify process improvements and minimize waste.</li><li>
Responsible for knowledge, skills and abilities in operations and processes of direct and indirect services
</li><li>Other duties as assigned</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications</h2>
</div><div><ul><li>Bachelor's Degree or equivalent work experience.</li><li>
2-5 years of relevant experience. Bachelor&rsquo;s degree required in Business, Operations Management, Logistics, Industrial Engineering or similar field</li><li>
1 year manager experience</li><li>
MP, MRP, DRP, Customer Logistics or 3PL Supply Chain experience preferred</li><li>
Working knowledge of SAP</li><li>
Previous planning experience a plus</li><li>
Strong strategic and critical thinking capabilities.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
High level of integrity and strict adherence to protecting confidential information.</li><li>
Excellent written and oral communication skills.</li><li>
Proven background of leading through influence.</li><li>
Organized and detail oriented with ability to execute change management.</li><li>
Solid project management, conflict resolution and people management skills.</li><li>
Process-driven.</li><li>
Exceptional interpersonal communication skills.</li><li>
Effective consultative and influencing approach, with proven ability to work effectively with all organizational levels</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader">Physical and Mental Demands</h2>
</div><div>
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.</div></div><div><div><h2 class="jobSectionHeader">
Working Environment</h2>
</div><div>
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position</div></div></div>

Manager, Direct Services

Xeris Pharmaceuticals, Inc.

<div>
 The HR Operations Coordinator supports the daily operations of programs that enhance the employee experience, including benefits, compensation support, HR systems, and engagement initiatives. This role ensures accurate data management across systems, helps employees navigate rewards programs, supports communications and education efforts, and contributes to a positive and inclusive employee culture. The ideal candidate is detail-oriented, tech-savvy, and passionate about elevating the employee experience.
 
 
 
 Responsibilities
 
 
 
 
 Benefits &amp; Total Rewards Support
 
 
 
 <ul>
 <li>
 Support benefit enrollments, life events, and termination processes across health, wellness, and retirement plans
 </li>
 <li>
 Respond to employee inquiries and provide guidance on benefit programs, eligibility, and vendor platforms
 </li>
 <li>
 Assist with open enrollment activities, including communications, meetings, and required notices
 </li>
 <li>
 Approve new hire enrollments and complete subsequent data entry in HR and vendor systems
 </li>
 <li>
 Review, reconcile, and prepare benefit-related invoices for approval
 </li>
 <li>
 Assist with wellness initiatives, recognition programs, and employee rewards activities
 
 
 </li>
 </ul>
 
 Compensation &amp; Payroll Support
 
 
 
 <ul>
 <li>
 Support compensation-related data entry and updates, including job changes, pay adjustments, and position details in payroll systems
 </li>
 <li>
 Assist with compensation surveys and data collection
 </li>
 <li>
 Support the annual compensation cycle, including data validation, merit tool usage, and manager support
 </li>
 <li>
 Serve as a backup for payroll processing
 
 
 </li>
 </ul>
 
 HR Operations, Systems &amp; Data
 
 
 
 <ul>
 <li>
 Maintain accurate and confidential employee data within the HRIS and personnel files
 </li>
 <li>
 Ensure data accuracy by monitoring vendor file feeds, conducting routine audits and resolving discrepancies
 </li>
 <li>
 Generate, reconcile, and audit reports to ensure data integrity across HR, payroll, and benefit systems
 </li>
 <li>
 Assist with process documentation and identify opportunities for improved efficiency or automation
 </li>
 <li>
 Maintain the HR intranet + HRIS page, ensuring benefits and employee resources are current and accessible
 </li>
 <li>
 Manage the benefits inbox and related employee requests
 </li>
 <li>
 Identify opportunities to incorporate AI and automation into people programs, enhancing scalability and employee experience.
 
 
 </li>
 </ul>
 
 Compliance &amp; Support
 
 
 
 <ul>
 <li>
 Respond to unemployment claims and employment verification requests
 </li>
 <li>
 Support HR compliance activities, including document retention, regulatory reporting, and annual filings
 </li>
 <li>
 Assist with employee onboarding/offboarding tasks related to benefits and compensation
 </li>
 <li>
 Provide administrative support for other HR functions during peak workloads or special projects
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business or related field
 </li>
 <li>
 1-3 years of HR experience or administrative coordination (internships included).
 </li>
 <li>
 Knowledge of AI, Chat GPT, or other automation software
 </li>
 <li>
 Knowledge of benefits, compensation, and general HR regulations and laws preferred
 </li>
 <li>
 Knowledge of HR systems preferred (WorkDay, ADP, etc.)
 </li>
 <li>
 Strong customer service skills with a focus on the employee experience
 </li>
 <li>
 Highly proficient with Adobe and Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
 </li>
 <li>
 Competencies: Attention to Detail, Highly Organized, Strong Interpersonal Skills, Team Player, Self-Starter, Discrete, Excellent Verbal and Written Communication skills, Customer Service, Time Management
 </li>
 <li>
 Working Conditions : Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel may be required. This is a hybrid role based in Xeris&rsquo; Chicago office and requires a minimum of three days per week in the office. On-site requirement may change at management&rsquo;s discretion.
 
 
 </li>
 </ul>
 The level of the position will be determined based on the selected candidate&rsquo;s qualifications and experience.
 
 
 As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors.
 
 
 The anticipated base salary range for this position is $55,000 to $80,000. Final determination of base salary offered will depend on several factors relevant to the position, including but not limited to candidate skills, experience, education, market location, and business need. This role will include eligibility for bonus and equity. The total compensation package will also include additional elements such as multiple paid time off benefits, various health insurance options, retirement benefits and more. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
 
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HR Operations Coordinator

Boost Mobile by Infinite Wireless LLC.

Location: Chicago, ILPay: $16&ndash;$21/hr + Uncapped CommissionOverview Lead, inspire, and grow with Ad Boost! As a Cashier/Sales Associate, you&rsquo;ll oversee daily operations, drive sales performance, and ensure an exceptional customer experience. You&rsquo;ll lead a motivated team, provide strong leadership, and help customers stay connected through the latest wireless solutions.Responsibilities<ul><li>Lead and motivate your team to meet and exceed sales targets</li><li>Provide outstanding customer service and ensure store satisfaction</li><li>Manage store operations, including inventory, cash handling, and opening/closing procedures</li><li>Train, coach, and develop team members for success</li><li>Maintain store visual standards and merchandising</li><li>Drive community engagement and local marketing efforts</li><li>Handle escalated customer issues with professionalism and care</li></ul>Qualifications<ul><li>Bilingual in Spanish and English strongly preferred</li><li>Proven retail or sales management experience (wireless industry a plus)</li><li>Strong leadership, coaching, and organizational skills</li><li>Goal-driven, professional, and dependable</li><li>Excellent communication and problem-solving skills</li><li>Ability to work a flexible schedule, including weekends and holidays</li></ul>Why You&rsquo;ll Love It Here<ul><li>Competitive base pay + performance-based commission</li><li>Paid training and leadership development opportunities</li><li>Clear path for career growth with Ad Boost</li><li>Supportive, bilingual, team-driven environment</li></ul>Job Type: Full-timePay: $16.00 - $17.00 per hourExpected hours: 50 &ndash; 60 per weekBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: On the road

Cashier/Sales Associate

Explore 154+ Customer operations manager in Chicago United States this November. Find roles across top companies and apply now to boost your career.