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consumer engagement associate ( english speaker)

customer service manager fluent english speaker

51Talk

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Lead and manage a team of telesales representatives to achieve enrollment targets
 
 </li>
 <li>
 
 Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
 
 </li>
 <li>
 
 Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
 
 </li>
 <li>
 
 Ensure high-quality customer interactions aligned with brand and service standards
 
 </li>
 <li>
 
 Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
 
 </li>
 <li>
 
 Handle escalated inquiries and support the team in closing high-potential prospects
 
 </li>
 <li>
 
 Conduct regular training sessions to improve product knowledge and telesales skills
 
 </li>
 <li>
 
 Generate and present performance reports and recommendations to senior management
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Minimum 5 years of experience in telesales, sales or any related field, including 3 years in a leadership or supervisory role.
 
 </li>
 <li>
 
 Strong leadership, communication, and team-building skills
 
 </li>
 <li>
 
 Target-oriented with a strong track record of meeting or exceeding sales goals
 
 </li>
 <li>
 
 Familiarity with CRM systems and sales reporting tools
 
 </li>
 <li>
 
 Professional proficiency in English in both writing and speaking.
 
 </li>
 </ul>
 
 
</div>

Customer Service Manager ( Fluent English Speaker)

Careers

<div>
 
 
 we are Hiring Customer Service representatives for our new launching account!!
 
 
 
 
 French speakers!!
 
 
 
 
 
 
 Are you a highly fluent French and English speaker looking to launch or advance your career in Customer Service?&nbsp;
 
 IntouchCX Egypt
 
 &nbsp;is hiring dedicated and talented&nbsp;
 
 Customer Service Representatives
 
 &nbsp;to join our team on a key French-language account!
 
 
 We are looking for motivated graduates ready to deliver exceptional support in a fast-paced, growth-oriented environment.
 
 
 
 
 
 
 
 Key responsibilities :
 
 
 
 &nbsp;Respond promptly and accurately to customer inquiries via phone, live chat, and email.
 
 
 Develop and maintain a deep understanding of the company&rsquo;s products and services to effectively resolve complex customer inquiries and concerns.
 
 
 &nbsp;Accurately document all customer interactions and feedback for future reference and continuous improvement.
 
 
 &nbsp;Work closely with cross-functional teams to escalate and resolve issues, ensuring a seamless and enhanced customer experience.
 
 
 
 
 Requirements:
 
 
 
 &nbsp;
 
 Language Proficiency:
 
 &nbsp;
 
 Fluency in both French and English is a strict requirement.
 
 
 <ul>
 <li>
 
 &nbsp; Graduates
 
 only are welcome to Apply
 </li>
 <li>
 &nbsp;
 
 Shift Flexibility:
 
 &nbsp;Ability to work a 9-hour rotational shift (including a 1-hour break) with 2 days off per week.
 </li>
 </ul>
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 &nbsp;
 
 Competitive Compensation:
 
 &nbsp;Salary of&nbsp;
 
 30,000 EGP Gross
 
 &nbsp;per month, plus performance-based commissions.
 </li>
 <li>
 &nbsp;
 
 Transportation:
 
 &nbsp;Convenient transportation provided from multiple points across Cairo and Giza.
 </li>
 <li>
 &nbsp;
 
 Environment:
 
 &nbsp;A supportive, dynamic, and professional workplace committed to your career growth.
 </li>
 <li>
 Social and Medical insurance
 </li>
 </ul>
 
 
 
 
 
 LOCATION:
 
 &nbsp;Sheikh Zayed, 6th of October
 
 
 If you are a driven individual with excellent communication skills ready to make a significant impact, we encourage you to apply!
 
 
 
 Take the next step in your career with IntouchCX. Apply now!
 
 
</div>

CSR French Account (wave 1)

Henkel

<div>
 
 About this Position
 
 Join our Market Intelligence team in Global Business Solution in Cairo (GBS+ Cairo) and support data analysis, reporting, and insights generation across Marketing &amp; Sales.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Execute and support in market, client, and customer reporting as well as participate in basic or advanced data analysis activities in Marketing &amp; Sales such as (non-exhaustive examples):
 </li>
 <li>
 Market Share / Brand Management / Competitor / Customer analysis
 </li>
 <li>
 Promotion / Market development / Launch Control / Sales Effectiveness analysis
 </li>
 <li>
 Category / Channel / Pricing analysis
 </li>
 <li>
 Client channel turnover / profitability
 </li>
 <li>
 Prepare ad-hoc reports that are used for decision making purposes by global process owners
 </li>
 <li>
 Support and cooperate in harmonization initiatives and migration projects
 </li>
 <li>
 Test and analyze necessary changes and advise on future steps in adherence with the guidelines of Henkel's framework and the MS (Marketing &amp; Sales) team
 </li>
 <li>
 Handle projects related to system enhancements and process improvements
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or any relevant study
 </li>
 <li>
 1-2 years of relevant work experience
 </li>
 <li>
 Fluent English Speaker
 </li>
 <li>
 Advanced in Microsoft Office applications, especially Excel, PowerPoint &amp; Power BI
 </li>
 <li>
 High level of data analytical skills as well as adequate communication and presentation capabilities
 </li>
 <li>
 Knowledge of Alteryx SQL is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Globally wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Market Intelligence Analyst

Attijariwafa bank Egypt

<div>
 
 Program will be a mixture of the following:
 
 
 
 
 <ul>
 <li>
 Frankfurt credit course
 </li>
 <li>
 Internal Credit curriculum
 </li>
 <li>
 Soft skills
 </li>
 <li>
 Rotation
 </li>
 <li>
 Job Shadowing
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 
 French Speaker
 
 
 
 
 
 After Successfully Graduating from the academy, holder will be responsible for the following:
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as principal point of contact in Relationship Managers absence.
 </li>
 <li>
 Co-ordinate introduction to and from other areas of the AWBE Group where appropriate and monitor outcome.
 </li>
 <li>
 Assist with development of and revisions to Customer Relationship Plan.
 </li>
 <li>
 Monitor level of customer service and satisfaction.
 </li>
 <li>
 Develop and maintain links with local business community and support Relationship Manager in same activity e.g. K.B.I.s.
 </li>
 <li>
 Conduct research to identify potential new customers and maintain database of potential customers.
 </li>
 <li>
 Arrange and undertake product presentations where appropriate.
 </li>
 <li>
 Develop and maintain contacts with specialists in other branch sectors and other areas of the Group.
 </li>
 <li>
 Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.
 </li>
 <li>
 Act as liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
 </li>
 <li>
 Collate customer produced financial information.
 </li>
 <li>
 Analyze historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager.
 </li>
 <li>
 Assist with creation of Credit Applications.
 </li>
 <li>
 Prepare facility letters and co-ordinate execution of documentation and drawdown of facilities.
 </li>
 <li>
 Provide technical input, undertake research for Relationship Manager in connection with proposed security, and liaise to arrange preparation and execution of security documentation.
 </li>
 </ul>
 
 
</div>

SMEs Academy

<div>
 
 About this Position
 
 Join our Consumer Market Intelligence team in Global Business Solution in Cairo (GBS+ Cairo) and support data analysis, reporting, and insights generation across Marketing &amp; Sales.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 AdHoc Project management &amp; Coordination
 </li>
 <li>
 Preparation of Research Materials
 </li>
 <li>
 Competitive Intelligence &amp; Market updates
 </li>
 <li>
 Contracts &amp; Invoices- Follow Ups &amp; Negotiations
 </li>
 <li>
 Focusing on Consumer excellence HUB
 </li>
 <li>
 In Charge of Project Satisfaction Surveys (Handling Agencies)
 </li>
 <li>
 Regional Data Compilations from existing research
 </li>
 <li>
 Presentation Preparations for Workshops &amp; Insights Sessions
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or any relevant study
 </li>
 <li>
 2-4 years of relevant work experience
 </li>
 <li>
 Previous experience in Consumer Research with agency
 </li>
 <li>
 Previous experience in Retail Audit
 </li>
 <li>
 Analytical skills and ability to work with large amount of data
 </li>
 <li>
 Advanced in Microsoft Office applications, especially Excel &amp; PowerPoint
 </li>
 <li>
 Power Bi knowledge is a plus
 </li>
 <li>
 Fluent English speaker
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Globally wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Analyst Consumer Market Intelligence

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Source to Pay Process specifically handling the operation of Purchase to Pay Specialist.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Post incoming invoices in regards with purchase orders created.
 </li>
 <li>
 Checking the invoice data input to ensure the accuracy of the final posting.
 </li>
 <li>
 Respond to vendor queries related to invoicing and payments.
 </li>
 <li>
 Implement invoice verifications controls to ensure quality.
 </li>
 <li>
 Conducts monthly reconciliations on vendor accounts and perform regular clearing.
 </li>
 <li>
 Supports and implements Continuous Process Improvements
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Accounting, or Finance.
 </li>
 <li>
 Max 1 year experience in Purchase to pay or accounts payable or any relevant fields.
 </li>
 <li>
 Fluent English &amp; French speaker with excellent communication skills both in written and verbal.
 </li>
 <li>
 Proficient user of Microsoft Office applications
 </li>
 <li>
 Strong &amp; proactive problem-solving skills and ability to think creatively about stakeholder satisfaction.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Purchase to Pay Specialist (One Year Contract - French Speaker)

<div>
 At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
 
 
 
 Do you dare to make an impact?
 
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Generate Value from data by providing relevant analytical insights gathered from data assets. Identifies, analyses, and interprets trends or patterns in complex datasets.
 </li>
 <li>
 Prioritizes information needs, including capturing requirements, building data flows, datasets, reports, and dashboards
 </li>
 <li>
 Automates &amp; maintains new and existing data models: identifies methods that to continuously improve data integrity across data sources
 </li>
 <li>
 Provides quality assurance of imported data. Supports initiatives for data integrity &amp; normalization
 </li>
 <li>
 Keeps up to date with latest industry trends, and proposes new technologies / systems based on research or industry best practices
 
 
 </li>
 </ul>
 
 YOUR SKILLS
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Business informatics, Networks Engineering, or any relevant study
 </li>
 <li>
 2-4 years of relevant work experience
 </li>
 <li>
 Fluent English speaker with excellent communication skills and teamwork abilities
 </li>
 <li>
 Proficient user of MS Office applications (Word, Excel, and PowerPoint)
 </li>
 <li>
 Mandatory Experience in Data Visualization (specifically Power BI) and Python with business acumen.
 </li>
 <li>
 Preferrable experience in Microsoft Azure and SAP Process knowledge with Networking &amp; Opportunity Management Skills
 
 
 </li>
 </ul>
 Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, and mindsets.
</div>

Sustainability Data Analyst

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