customer service manager

Al Boom Marine

Key ResponsibilitiesCustomer Focus<ul><li>Effective resource planning for customer service.</li><li>Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.</li><li>Implements a high standard of customer focus within the store.</li><li>Ensure rosters suits the business needs to maximize staffing to cover busy periods of the day.</li><li>Regularly assesses customer service within the store.</li><li>Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.</li><li>Ensure customer needs are met and complaints/Queries are resolved in a timely manner.</li><li>Assess mystery shopper feedback and prepare action plan for improvement.</li></ul>Sales and Commercial Profit<ul><li>Achieve the revenue target for the store.</li><li>Achieve target productivity metric (Sales per person per day, staff per Sqft/sqm) for store.</li><li>Actively seek ways to achieve or exceed shop targets</li><li>Increase conversion rate %.</li><li>Monitor sales performance against last year, last week and budget on a daily basis and to give feedback to managers and also communicate to staff.</li></ul>People Development<ul><li>Ensure store expectations and priorities are communicated to staff.</li><li>Review and provide regular feedback on staff's performance against expectations.</li><li>Carry out regular and relevant in-store training</li><li>Support induction of new recruits through buddy system.</li><li>Oversee staff development and drive motivation levels of the store associates.</li><li>Ensure effective resource planning and succession planning.</li></ul>Job Type: Full-timePay: BD500.000 - BD600.000 per monthExperience:<ul><li>Retail: 5 years (Preferred)</li></ul>

Store Manager

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
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 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
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 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
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 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
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 Support and promote company service quality initiatives.
 </li>
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 Coordinate with service providers regarding daily operations when applicable.
 </li>
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 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
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 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
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 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
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 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
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 Strong analytical and problem-solving skills.
 </li>
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 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
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 Ability to work in a fast-paced, dynamic environment.
 </li>
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 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
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 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
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 Normal Working Hours 40 hours a week
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 Working Timing 8:00 AM to 4:00 PM
 </li>
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 Work may require occasional weekend and/or evening work
 </li>
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 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

AL Wessil Holding

JD -CSR- Business CenterThe CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.Customer Service Representative Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Managing a team of junior customer service representatives if any.</li></ul>Customer Service Representative Requirements:<ul><li>General Business education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Computers proficient.</li><li>Experience working with customer support/hospitality sectors.</li><li>Excellent communication skills.</li><li>Proven sales track record.</li><li>Self driven-Trustworthy-Ambitious</li><li>Ability to deal with different nationalities and strong verbal and written English</li></ul>Job Type: Full-timePay: Up to BD500.000 per monthWork Location: In person

Customer Service Representative/Female

Hilton

<div>Sales Manager
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. 
 
 
What will I be doing? 
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Analysis local market trends and competitor activity to identify business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
<li>Manage staff performance in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Sales team</li></ul>
What are we looking for? 
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree-level qualification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Manager

Andy Moon Trading

The Operations Manager is responsible for planning, coordinating, and overseeing all operational activities across the company to ensure efficiency, consistency, and profitability. This role focuses on optimizing processes, managing teams, controlling costs, and ensuring smooth day-to-day operations across all branches and departments.Key ResponsibilitiesOperations &amp; Process Management<ul><li>Oversee daily operations across all branches and departments</li><li>Develop, implement, and improve operational policies and procedures</li><li>Standardize workflows to ensure consistency across branches</li><li>Monitor operational efficiency and resolve process gaps</li></ul>Performance &amp; KPI Management<ul><li>Set operational KPIs and performance benchmarks</li><li>Monitor branch and departmental performance against targets</li><li>Analyze reports and data to identify inefficiencies and improvement areas</li><li>Prepare operational performance reports for senior management</li></ul>Sales &amp; Customer Experience Support<ul><li>Support sales teams in achieving targets through operational efficiency</li><li>Ensure consistent customer service standards across all locations</li><li>Handle escalated operational and customer service issues</li></ul>Staff Management &amp; Leadership<ul><li>Supervise branch managers, supervisors, and operational staff</li><li>Participate in recruitment, training, and performance evaluations</li><li>Ensure optimal staffing levels and productivity</li><li>Enforce discipline, policies, and operational standards</li></ul>Inventory, Logistics &amp; Cost Control<ul><li>Oversee inventory management, stock movements, and warehouse coordination</li><li>Control operational costs and reduce waste and losses</li><li>Ensure accurate stock counts, transfers, and shrinkage control</li><li>Coordinate with suppliers, logistics, and procurement teams</li></ul>Cross-Department Coordination<ul><li>Work closely with finance, HR, marketing, IT, and supply chain teams</li><li>Ensure smooth execution of promotions, campaigns, and new initiatives</li><li>Support system implementations and operational improvements</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience as an Operations Manager in retail or multi-branch businesses</li><li>Strong understanding of retail operations, inventory, and supply chain</li><li>Excellent leadership, analytical, and decision-making skills</li><li>Strong reporting and process improvement capabilities</li><li>Proficiency in MS Excel, POS systems, and operational tools</li><li>Ability to manage multiple priorities and work under pressure</li></ul>Key Skills<ul><li>Operations strategy &amp; execution</li><li>KPI development &amp; performance tracking</li><li>Process improvement</li><li>Inventory &amp; cost control</li><li>Leadership &amp; team management</li><li>Data analysis &amp; reporting</li></ul>Job Type: Full-timePay: BD300.000 - BD400.000 per month

Retail Operations Manager

Leo and Loona Kids Amusment park & Resturants

Job Summary:Leo and Loona Kids Park is looking for a friendly and efficient Cashier to manage all transactions with customers accurately and efficiently. The ideal candidate will be comfortable handling cash, credit cards, and digital payment methods while providing exceptional customer service in a family-friendly environment.Key Responsibilities:<ul><li>Greet customers and provide a welcoming experience as they enter the facility.</li><li>Process sales transactions accurately, including cash, credit, and digital payments.</li><li>Issue receipts, refunds, or change due to customers as needed.</li><li>Ensure a clean and organized cashier station.</li><li>Answer customer inquiries and provide information about the park&rsquo;s services and activities.</li><li>Work closely with other team members to ensure smooth and efficient operations.</li><li>Follow all cash handling and reconciliation procedures.</li><li>Handle customer complaints or concerns in a professional manner and escalate to the manager when necessary.</li><li>Maintain knowledge of all promotions and offers to communicate them to customers.</li></ul>Requirements:<ul><li>Previous experience as a cashier or in a similar role preferred.</li><li>Strong communication and interpersonal skills.</li><li>Basic math skills and a keen eye for detail.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Proficiency in using point-of-sale (POS) systems.</li><li>Strong customer service skills and a positive, friendly attitude.</li><li>Flexible availability, including evenings, weekends, and holidays.</li><li>Honest and reliable with good integrity.</li></ul>Send your CV to: GMBH@leoloona.bh Be part of the magic &ndash; bring joy, leadership, and heart to Leo &amp; LoonaJob Type: Full-time

Cashier- BAHRAIN

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
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 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
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 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
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 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
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 Execute and Participate in projects and community events and activities with minimal supervision.
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 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
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 Team Management and Support
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 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
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 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
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 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
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 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
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 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
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 Manage VIP Guests relationships
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 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
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 Operational Excellence
 </li>
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 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
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 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - L'Occitane (Marassi Galleria)

Explore 208+ Customer service manager in Manama Bahrain this January. Find roles across top companies and apply now to boost your career.