Retail Operations Manager

The Operations Manager is responsible for planning, coordinating, and overseeing all operational activities across the company to ensure efficiency, consistency, and profitability. This role focuses on optimizing processes, managing teams, controlling costs, and ensuring smooth day-to-day operations across all branches and departments.

Key Responsibilities

Operations & Process Management

• Oversee daily operations across all branches and departments
• Develop, implement, and improve operational policies and procedures
• Standardize workflows to ensure consistency across branches
• Monitor operational efficiency and resolve process gaps

Performance & KPI Management

• Set operational KPIs and performance benchmarks
• Monitor branch and departmental performance against targets
• Analyze reports and data to identify inefficiencies and improvement areas
• Prepare operational performance reports for senior management

Sales & Customer Experience Support

• Support sales teams in achieving targets through operational efficiency
• Ensure consistent customer service standards across all locations
• Handle escalated operational and customer service issues

Staff Management & Leadership

• Supervise branch managers, supervisors, and operational staff
• Participate in recruitment, training, and performance evaluations
• Ensure optimal staffing levels and productivity
• Enforce discipline, policies, and operational standards

Inventory, Logistics & Cost Control

• Oversee inventory management, stock movements, and warehouse coordination
• Control operational costs and reduce waste and losses
• Ensure accurate stock counts, transfers, and shrinkage control
• Coordinate with suppliers, logistics, and procurement teams

Cross-Department Coordination

• Work closely with finance, HR, marketing, IT, and supply chain teams
• Ensure smooth execution of promotions, campaigns, and new initiatives
• Support system implementations and operational improvements

Requirements & Qualifications

• Proven experience as an Operations Manager in retail or multi-branch businesses
• Strong understanding of retail operations, inventory, and supply chain
• Excellent leadership, analytical, and decision-making skills
• Strong reporting and process improvement capabilities
• Proficiency in MS Excel, POS systems, and operational tools
• Ability to manage multiple priorities and work under pressure

Key Skills

• Operations strategy & execution
• KPI development & performance tracking
• Process improvement
• Inventory & cost control
• Leadership & team management
• Data analysis & reporting

Job Type: Full-time

Pay: BD300.000 - BD400.000 per month