Store Manager

Key Responsibilities

Customer Focus

• Effective resource planning for customer service.
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.
• Implements a high standard of customer focus within the store.
• Ensure rosters suits the business needs to maximize staffing to cover busy periods of the day.
• Regularly assesses customer service within the store.
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
• Ensure customer needs are met and complaints/Queries are resolved in a timely manner.
• Assess mystery shopper feedback and prepare action plan for improvement.

Sales and Commercial Profit

• Achieve the revenue target for the store.
• Achieve target productivity metric (Sales per person per day, staff per Sqft/sqm) for store.
• Actively seek ways to achieve or exceed shop targets
• Increase conversion rate %.
• Monitor sales performance against last year, last week and budget on a daily basis and to give feedback to managers and also communicate to staff.

People Development

• Ensure store expectations and priorities are communicated to staff.
• Review and provide regular feedback on staff's performance against expectations.
• Carry out regular and relevant in-store training
• Support induction of new recruits through buddy system.
• Oversee staff development and drive motivation levels of the store associates.
• Ensure effective resource planning and succession planning.

Job Type: Full-time

Pay: BD500.000 - BD600.000 per month

Experience:

• Retail: 5 years (Preferred)