call centre supervisor

customer relations executive Jobs in Sharjah

customer relations executive

customer service

customer service representative Jobs in Sharjah

customer service representative

customer service representative ( female) Jobs in Sharjah

customer service representative ( female)

customer service manager

EmiraTalent

NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move. Role Objective Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development. In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns. Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications Required Experience: Manager

Call Centre Team LeadManager

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
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 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
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 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
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 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
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 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
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 Proficient in CRM systems, customer feedback management tools, and MS Office suite
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 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
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 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
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 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
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 Capable of understanding market trends and emerging practices in CRM.
 </li>
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 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Black Tulip Flowers

The company provides free shared bachelor accommodation and transportation.The candidate must have experience managing multiple functions including Sales, BD, Operations, Drivers, etc.Job Purpose:<ul><li>Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.</li></ul>Primary duties and responsibilities:<ul><li>Existing Customer &ndash; Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.</li><li>New Customer Acquisition &ndash; Successfully convert the walk-in customers into sales.</li><li>Sales Planning and Forecast &ndash; Make a monthly sales plan and forecast for continuous growth.</li><li>Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.</li><li>Keep a tap on non-moving products / designs and take suitable action as needed.</li><li>Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.</li><li>Ensure that products are delivered on time.</li><li>Review and ensure pending orders are closed before placing new sales orders.</li><li>Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.</li><li>Inactive Customers &ndash; Follow up with inactive customers to make them buy the company&rsquo;s products.</li><li>Reporting &ndash; Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.</li><li>Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.</li><li>Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li><li>Perform other duties as and when assigned.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED7,000.00 per monthExperience:<ul><li>Branch In-charge: 4 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Work Location: In person

Flower Shop and Branch Incharge

Delta Trading Center LLC

<ul><li>Greet customers and assist them in a friendly, professional manner</li><li>Handle customer inquiries, complaints, and returns efficiently</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Process sales transactions accurately at the cashier counter</li><li>Maintain product knowledge to guide customers effectively</li><li>Keep the store area clean, organized, and presentable</li><li>Support sales promotions and in-store activities</li><li>Coordinate with team members to ensure smooth store operations</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Applicant should be United Arab Emirates National</li></ul>

Customer Service Supervisor

New vision Network

Key Responsibilities:<ul><li>Oversee day-to-day shop operations and ensure smooth functioning</li><li>Maintain accurate stock records, manage inventory, and prevent shortages or excess</li><li>Ensure proper display of products and cleanliness of the shop</li><li>Handle customer inquiries, complaints, and ensure high customer satisfaction</li><li>Coordinate with suppliers and manage purchase orders and deliveries</li><li>Ensure compliance with company policies, safety standards, and procedures</li><li>Handle cash management, billing, and basic accounting activities</li></ul>Skills Required:<ul><li>Leadership and decision-making</li><li>Inventory and stock management</li><li>Sales and customer handling</li><li>Time management and organization</li><li>Basic computer and POS knowledge</li></ul>Job Types: Full-time, Permanent, FresherPay: AED1,500.00 - AED2,000.00 per month

Shop In-charge, sales representative

Mohamed Hilal Group

<div>
 
 We are seeking a proactive and customer-focused
 
 Assistant Store Manager
 
 to support the Store Manager in overseeing daily store operations at
 
 HOB
 
 . This role plays a key part in driving sales, enhancing customer satisfaction, optimizing store performance, and leading the team to achieve operational excellence. The ideal candidate will possess strong leadership skills, a deep understanding of retail operations, and the ability to analyze data to support business decisions.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Assist the Store Manager in planning and executing strategies to attract and retain customers.
 </li>
 <li>
 Coordinate daily customer service operations, including sales processes, order handling, and payment transactions.
 </li>
 <li>
 Track and report on weekly, monthly, quarterly, and annual business objectives.
 </li>
 <li>
 Monitor and maintain store inventory to ensure optimal stock levels.
 </li>
 <li>
 Evaluate employee performance and identify staffing, hiring, and training needs.
 </li>
 <li>
 Supervise, guide, and motivate team members to achieve high levels of performance.
 </li>
 <li>
 Communicate with clients to assess their needs and ensure an exceptional customer experience.
 </li>
 <li>
 Analyze consumer behavior and adjust product placement and positioning as needed.
 </li>
 <li>
 Handle customer complaints professionally and ensure timely issue resolution.
 </li>
 <li>
 Research market trends and new products to keep store merchandise up-to-date.
 </li>
 <li>
 Prepare and analyze retail data reports, including sales, revenue, expenses, and competitor insights.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience as a Retail Assistant Manager or in a similar supervisory retail role.
 </li>
 <li>
 Experience with recruiting, coaching, and performance evaluation.
 </li>
 <li>
 Strong understanding of financial principles, sales performance, and customer service standards.
 </li>
 <li>
 Excellent numerical and analytical skills with the ability to prepare and interpret reports, spreadsheets, and sales metrics.
 </li>
 <li>
 Proficient in MS Office applications, especially MS Excel.
 </li>
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 Strong communication, leadership, and problem-solving abilities.
 </li>
 <li>
 Ability to work in a fast-paced environment and handle operational challenges effectively.
 </li>
 </ul>
 
 
</div>

Assistant Store Manager

Flare Burger LLC

Job description:Job description:Job Title: Waiter/WaitressLocation: Flare Burger, Salary: (based on experience) Job Type: Full-time Reports To: Restaurant Supervisor / ManagerJob Summary:Flare Burger is looking for enthusiastic and customer-focused Waiter/Waitress to join our front-of-house team in Ras Al Khaimah. You will be responsible for providing friendly, efficient service to ensure a great dining experience for every guest.Key Responsibilities:<ul><li>Greet guests in a warm and friendly manner.</li><li>Take customer orders accurately and input them into the POS system.</li><li>Serve food and beverages in a timely and professional manner.</li><li>Ensure tables are clean, set, and ready for customers at all times.</li><li>Handle customer inquiries and complaints politely and efficiently.</li><li>Communicate effectively with kitchen and other service staff.</li><li>Assist in preparing takeaway/delivery orders when required.</li><li>Follow all hygiene and food safety guidelines.</li><li>Support the team with opening, closing, and cleaning duties.</li></ul>Requirements:<ul><li>Previous experience as a waiter/waitress or in customer service (preferred).</li><li>Good communication skills in English (Arabic is a plus).</li><li>Positive attitude, reliability, and strong team spirit.</li><li>Presentable and well-groomed appearance.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Job Type: Full-timeJob Type: Full-timeJob Type: Full-timePay: AED1,800.00 - AED2,200.00 per month

waiter/waitress

Explore 298+ Customer service manager in Sharjah this December. Find roles across top companies and apply now to boost your career.