sales manager

customer service call center agent Jobs in Sharjah

customer service call center agent

customer management executive Jobs in Sharjah

customer management executive

customer service

customer service & social media assistant Jobs in Sharjah

customer service & social media assistant

customer service manager

DMS Global

Job purposeThe ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects &amp; DMS Universe.www.dmsprojects.netwww.dmsuniverse.comDuties and responsibilitiesBelow are the job responsibilities for the account manager, however, the job is not solely limited to the belowManage a portfolio of accounts* Develop positive relationship with clients* Resolve conflicts and provide solutions to clients in a timely manner* Build and nurture long-term relationships with existing clients independently, without constant guidance.* Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.* Conduct face-to-face training sessions or provide product details over the phone to clients.* Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.* Address client concerns promptly and effectively, relying on independent problem-solving skills.* Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.* Independently coordinate with clients to ensure timely and accurate deliverables.* Actively engage in self-directed market research to stay updated on industry trends andcompetitors, demonstrating the ability to think on one's feet.Skills &amp; Competencies* Capability to work both independently and collaboratively within a team* Strong sales skills with a proven track record of achieving targets.* Excellent customer service skills, including active listening and problem-solving.* Effective communication skills, both verbal and written.* Exceptional relationship-building abilities to foster trust and credibility with clients.* Results-oriented mindset with a focus on meeting deadlines and achieving objectives.* Attention to detail and ability to handle multiple tasks simultaneously.* Proficiency in market research techniques and data analysis.Qualifications* Bachelor&rsquo;s degree or equivalent (required), preferably in Marketing or International studies* Experience as a Sales Manager* Customer Service Certifications (preferable)Job Types: Full-time, PermanentSalary: AED 10,000Experience:* Customer Service, Client Managing, Hospitality: 1 year (Preferred)Education:* Bachelor's (Required)Location:* UAE &ndash; candidates living in the UAE only (Required)License:* Driving (Required)Language:* English (Required)Application Question(s):* Are you currently living in the United Arab Emirates? You must already live in the UAE; otherwise, you will not be considered.Education:* Bachelor's (Required)Experience:* Customer Service, Client Managing, Hospitality: 1 year (Preferred)*Sales/Selling: 2 years (Required)Job Type: Full-timeJob Type: Full-timePay: AED10,000.00 per month

Customer Relationship Executive

BEAUTY CROWN LADIES SALON

Join one of the most reputable and fast-growing ladies salons in Sharjah, where elegance meets excellence. We are looking for a confident and experienced Receptionist / Manager who can efficiently handle daily operations, lead with professionalism, and confidently represent the salon both in person and on camera.Key Responsibilities:<ul><li>Manage front desk operations: welcoming clients, managing appointments, and ensuring a smooth workflow.</li><li>Supervise daily salon activities and staff performance to maintain service excellence.</li><li>Handle client inquiries and appointment confirmations through phone, WhatsApp, and social media.</li><li>Call clients to confirm, reschedule, or follow up on bookings.</li><li>Manage billing, cash register, and daily operational reports.</li><li>Maintain client satisfaction by ensuring a warm, professional, and organized salon environment.</li><li>Support marketing and social media teams in content creation &mdash; participate in videos, promotional clips, and salon updates.</li><li>Confidently appear on camera for social media content, brand introductions, or service highlights.</li><li>Monitor stock, cleanliness, and overall salon presentation.</li></ul>Skills &amp; Experience Required:<ul><li>Proven experience as a Receptionist, Salon Coordinator, or Manager (UAE experience preferred).</li><li>Excellent communication and customer service skills.</li><li>Leadership qualities with the ability to manage staff effectively.</li><li>Confident in front of the camera and comfortable creating social media content.</li><li>Proficient with appointment management systems, WhatsApp Business, and basic social media tools.</li><li>Strong organizational and multitasking abilities.</li><li>Fluent in English (Arabic or other languages is a plus).</li><li>Female candidates only.</li></ul>Benefits &amp; Growth:<ul><li>Attractive salary package with performance-based bonuses.</li><li>Employment visa provided.</li><li>1 day off per week.</li><li>Supportive, professional, and growth-oriented work environment.</li></ul>&#10024; If you&rsquo;re confident, motivated, and passionate about beauty and client service &mdash; apply now and become part of our growing team!Job Types: Full-time, Permanent

Female Receptionist/ Manager – Ladies Salon (Sharjah)

EmiraTalent

NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move. Role Objective Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development. In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns. Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications Required Experience: Manager

Call Centre Team LeadManager

Nejoum Al Jazeera (Logistics)

Company DescriptionNejoum Al Jazeera is committed to simplifying car transportation services, specializing in facilitating key stages such as buyer accounts, towing, shipping, clearance, and tracking. Operating tirelessly, the company ensures seamless processes for clients looking to ship cars from American auctions. With a dedication to efficiency and customer satisfaction, Nejoum Al Jazeera provides end-to-end solutions, ensuring high-quality service throughout the transportation journey.Role DescriptionThis is a full-time, on-site role for a Customer Service Supervisor located in Dubai. The Customer Service Supervisor will manage and oversee daily customer service operations, ensuring that team members meet performance standards and deliver customer support efficiently. The role involves resolving customer inquiries effectively, maintaining high levels of customer satisfaction, and developing strategies to enhance overall service quality. The supervisor will also guide and train the customer service team to ensure consistent performance and excellence.QualificationsStrong Supervisory Skills, with the ability to train, motivate, and lead a customer service teamExperience in Customer Service Management and ensuring high organizational standards of service qualityProficiency in Customer Support and resolving customer inquiries promptlyAbility to maintain high levels of Customer Satisfaction and build positive client relationshipsExceptional interpersonal and communication skillsProblem-solving abilities and a proactive approach to team managementExperience in the automotive shipping or transportation industry is a plusBachelor&rsquo;s degree in Business Administration, Communications, or a related fieldJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Call Center : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Call Center Agent - EMARATI ONLY

Dubai Based Marine Safety Company

We&rsquo;re Hiring: Customer Management ExecutiveLocation: SharjahCompany: Al Safwan MarineEmployment Type: Full-TimeAbout UsAl Safwan Marine is a fast-growing marine safety company serving clients worldwide. We specialize in inspection and servicing of Lifeboats, Fire Fighting Appliances, Liferafts, Automation Systems, Load Testing, and Safety Equipment Supply. With a strong commitment to quality and safety, we strive to deliver excellence in every service we provide.Job OverviewWe are seeking a Customer Management Executive to join our dynamic team. The ideal candidate will build and maintain strong relationships with clients, understand their needs, and ensure customer satisfaction while promoting our range of marine safety solutions.Key Responsibilities<ul><li>Build and maintain long-term relationships with clients through regular communication.</li><li>Meet with potential clients to assess their needs and identify business opportunities.</li><li>Conduct in-depth client requirement assessments to propose suitable solutions.</li><li>Address client concerns promptly and professionally.</li><li>Engage with existing clients to encourage renewals, upgrades, and additional services.</li><li>Collaborate with internal teams to ensure seamless service delivery and client satisfaction.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s / Master&rsquo;s degree in any discipline.</li><li>1&ndash;2 years of experience in Sales or Marketing is desirable.</li><li>Freshers with strong communication and interpersonal skills are also welcome to apply.</li><li>Female applicants will be given preference.</li><li>Candidates holding a sponsored visa will be given preference.</li><li>Holding a valid UAE Driving License will be an added advantage.</li><li>Candidates residing in or around Muwaileh (Sharjah) are encouraged to apply.</li></ul>*Key Skills<ul><li>Excellent English communication (verbal &amp; written).</li><li>Strong client relationship and negotiation skills.</li><li>Proactive, confident, and goal-oriented attitude.</li><li>Good organizational and follow-up abilities.</li></ul>Working Hours: Monday to SaturdayMonday to Friday: 08:00 AM &ndash; 05:00 PMAll Saturdays: 08:00 AM &ndash; 01:30 PMJoining AvailabilityImmediate joiners preferred or within 30 days.Why Join Us?<ul><li>Opportunity to work with a growing global marine brand.</li><li>Supportive and collaborative work environment.</li><li>Career growth and learning opportunities in the marine safety industry.</li></ul>Apply now and become a part of Al Safwan Marine&rsquo;s journey toward excellence in marine safety!Job Types: Full-time, Permanent

Customer Management Executive

Job Title: Service Coordinator &ndash; Marine AutomationCompany: Al Safwan Marine Location: Sharjah, UAEPosition OverviewWe are seeking a business- and customer-focused Service Coordinator to join our Automation Division. Reporting directly to the Division Manager, this role plays a key part in ensuring the smooth and efficient execution of all service operations, while maintaining strong collaboration between departments and delivering exceptional support to our clients.Key Responsibilities<ul><li>Lead and coordinate all service operations including planning, scheduling, execution, and follow-up of service jobs in close coordination with the Service Manager and other internal teams.</li><li>Act as the primary point of contact for customers regarding all service-related matters&mdash;handling inquiries, preparing quotations, and ensuring customer satisfaction through professional and timely responses.</li><li>Support service engineers through detailed job briefings and debriefings, ensuring that all documentation, reports, and records are accurately prepared and maintained.</li><li>Collaborate with sales and project teams to ensure smooth execution of service-related contracts and the integration of service works within ongoing projects.</li><li>Monitor service performance by tracking manpower utilization, job costs, and invoicing to ensure that KPIs and project targets are achieved.</li><li>Oversee spare parts and inventory requirements, coordinating with the procurement team to ensure timely availability of materials and prevent operational delays.</li></ul>Qualifications &amp; Skills<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Engineering or a related technical field. Experience in the Maritime, Offshore, or Automation service industry will be an advantage.</li><li>Experience: Proven background in service coordination, job execution, and cross-functional collaboration, ideally within an international or project-based environment.</li><li>Additional Consideration: Candidates with prior experience in Marine Procurement and Purchase departments are also encouraged to apply.</li><li>Customer &amp; Business Orientation: Strong customer service mindset with a solution-driven and commercially aware approach.</li><li>Communication: Excellent interpersonal, organizational, and communication skills with fluency in English (spoken and written).</li><li>Personal Attributes: Self-motivated, proactive, and adaptable with a hands-on, practical attitude and the ability to work effectively under pressure.</li></ul>Other Details<ul><li>Gender: Open to both Male and Female candidates</li><li>Interested candidates are encouraged to apply</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED3,000.00 per month

Service Coordinator – Marine Automation

Asmaas Group

Job Description:We are looking for an experienced and motivated Sales Manager to lead our sales team in our lighting showroom. The ideal candidate will have a strong background in retail or lighting sales, excellent leadership skills, and a passion for customer service.Responsibilities:<ul><li>Oversee day-to-day showroom sales operations</li></ul><ul><li>Manage and motivate the sales team to achieve targets</li></ul><ul><li>Build and maintain strong relationships with customers and vendors</li></ul><ul><li>Develop and implement sales strategies to increase revenue</li></ul><ul><li>Provide product knowledge and technical support to customers</li></ul><ul><li>Monitor inventory and coordinate with the procurement team</li></ul><ul><li>Prepare sales reports and analyze performance</li></ul>Requirements:<ul><li>Proven experience as a Sales Manager or in a similar retail role (lighting industry preferred)</li></ul><ul><li>Strong leadership, communication, and interpersonal skills</li></ul><ul><li>Ability to meet sales goals and manage a team effectively</li></ul><ul><li>Excellent customer service and negotiation skills</li></ul><ul><li>Knowledge of lighting products, fixtures, and trends (an advantage)</li></ul><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field preferred</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary with performance-based incentives</li></ul><ul><li>Staff discounts on lighting products</li></ul><ul><li>Career growth opportunities</li></ul>How to Apply:Please send your CV and a brief cover letter to [Hr@asmaasgroup.com]Job Type: Full-time

Sales Manager

Explore 364+ Customer service manager in Sharjah this November. Find roles across top companies and apply now to boost your career.