customer care agent

customer service representative (remote) Jobs in Sharjah

customer service representative (remote)

customer service training specialist Jobs in Sharjah

customer service training specialist

customer support specialist Jobs in Sharjah

customer support specialist

female sales & marketing representative Jobs in Sharjah

female sales & marketing representative

customer service representative

Amphenol Energy Technolgies

The Customer Service Representative at Amphenol Middle East (AME) is responsible for supporting customers by providing accurate and timely information regarding orders, quotations, product availability, and delivery schedules.
 This role manages order entry, monitors order status, and coordinates with internal departments to ensure customer requirements are clearly communicated and fulfilled. The CSR works closely with sales, engineering, production, quality, and logistics teams to maintain a high level of customer satisfaction and ensure accurate documentation throughout the order lifecycle.
 
Knowledge / Skills: 
<ul>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications</li>
<li>Experience working within ERP or order processing systems</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Strong organizational and problem-solving skills</li>
<li>High attention to detail and accuracy in documentation</li>
<li>Ability to work collaboratively with cross-functional teams</li>
<li>Self-motivated with the ability to work independently and take ownership of responsibilities</li>
<li>Ability to interpret basic technical documentation such as drawings, specifications, and order requirements</li>
<li>Commitment to continuous improvement and professional development</li>
</ul>
Qualifications / Education / Experience: 
<ul>
<li>High School Diploma required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred</li>
<li>Minimum 3–5 years of experience in customer service, order management, or a related role within a manufacturing or industrial environment</li>
<li>Experience working with ERP systems and order processing tools preferred</li>
<li>Strong interpersonal skills with the ability to communicate effectively with customers and internal teams</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Proficiency in English (written and verbal) required</li>
</ul>
Duties / Responsibilities: 
<ul>
<li>Provide timely and accurate responses to customer inquiries regarding pricing, product availability, order status, and shipment updates</li>
<li>Receive and process customer orders, ensuring accuracy of product specifications, quantities, pricing, and delivery requirements</li>
<li>Enter and maintain customer orders, quotes, and related documentation in the ERP system</li>
<li>Coordinate with engineering, production, supply chain, and logistics teams to ensure customer requirements are understood and fulfilled</li>
<li>Monitor order status and proactively communicate delays or changes to customers while identifying potential solutions</li>
<li>Maintain customer records, cross-reference files, and shipping information within internal systems</li>
<li>Support contract review processes to ensure customer orders align with product specifications and internal capabilities</li>
<li>Review and interpret manufacturing drawings, blueprints, and technical specifications when required to confirm order accuracy</li>
<li>Assist with resolving customer concerns including returns, exchanges, or warranty requests in coordination with the Quality team</li>
<li>Work with internal teams to investigate product issues and support root cause analysis when required</li>
<li>Maintain a high level of professionalism and represent the company positively in all customer interactions</li>
<li>Ensure accurate documentation and maintain organized records for all customer transactions</li>
<li>Support continuous improvement initiatives related to customer service processes and order management</li>
</ul>
Location: 
<ul>
<li>Ajman, United Arab Emirates (facility relocating to Sharjah in the near future)</li>
</ul>
Benefits and Compensation: 
Amphenol Middle East offers a competitive compensation and benefits package in accordance with local labor regulations. Benefits may include medical insurance, annual leave, public holidays, visa sponsorship (where applicable), and end-of-service gratuity.

Customer Service Representative

PulseMediaNL (EMEA REGION)

<div>
 We are currently seeking a highly motivated and service-oriented
 
 Customer Service Representative (Remote)
 
 to join our organization in a fully remote capacity. This position is ideal for individuals who demonstrate a strong commitment to customer satisfaction, possess exceptional communication skills, and are adept at resolving issues in a professional and efficient manner. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels.
 
 
 As a Remote Customer Service Representative, you will act as the primary liaison between the organization and its customers. In this role, you will represent the company&rsquo;s values and brand voice while working diligently to ensure a consistently positive customer experience. Your efforts will directly contribute to customer satisfaction, long-term retention, and overall brand loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for delivering timely, accurate, and professional support to customers by addressing inquiries, resolving concerns, and providing clear and consistent information. This role requires frequent interaction with customers through various platforms, including telephone, email, live chat, and ticketing systems. In addition, you will collaborate with internal departments to support operational excellence, improve service delivery, and enhance the overall customer experience.
 
 
 This position requires a high level of accountability, discretion, and independence, as well as the ability to perform effectively in a remote work environment.
 
 
 
 Key Responsibilities
 
 
 
 Provide high-quality customer service through both inbound and outbound communications
 
 
 Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
 
 
 Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
 
 
 Maintain a consistently professional, courteous, and customer-focused communication style
 
 
 Accurately document all customer interactions, resolutions, and follow-up actions within CRM systems
 
 
 Meet or exceed established customer satisfaction scores, response time standards, and quality assurance metrics
 
 
 Identify issues requiring escalation and coordinate with appropriate internal teams to ensure timely resolution
 
 
 Adhere to company policies, procedures, workflows, and customer service standards
 
 
 Maintain comprehensive and up-to-date knowledge of company products, services, systems, and processes
 
 
 Identify recurring issues, trends, and potential service improvements, and communicate insights to leadership
 
 
 Collaborate effectively with Customer Success, Sales, Operations, and Product teams to support organizational goals
 
 
 
 Required Qualifications
 
 
 
 Demonstrated experience in customer service, customer support, call center, or contact center environments
 
 
 Exceptional verbal and written communication skills with a strong attention to detail
 
 
 Proven ability to work independently and remain productive in a remote, work-from-home setting
 
 
 Strong analytical, problem-solving, and conflict resolution capabilities
 
 
 High degree of empathy, professionalism, patience, and emotional intelligence
 
 
 Proficiency in using CRM platforms, help desk software, and digital communication tools
 
 
 Excellent time management, multitasking, and organizational skills
 
 
 Access to a reliable high-speed internet connection and a quiet, professional home workspace
 
 
 
 Preferred Qualifications
 
 
 
 Prior experience in a remote customer service or work-from-home role
 
 
 Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, Intercom, or similar systems
 
 
 Experience supporting customers within e-commerce, SaaS, fintech, healthcare, or technology-driven industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with service-level agreements (SLAs), key performance indicators (KPIs), and performance metrics
 
 
 
 What We Offer
 
 
 
 A fully remote work environment
 
 
 
 Competitive Compensation Commensurate With Experience And Qualifications
 
 
 
 Flexible scheduling options, where applicable
 
 
 Comprehensive onboarding, paid training, and continuous professional development opportunities
 
 
 Clear career advancement pathways within Customer Support, Customer Experience, and Operations teams
 
 
 A collaborative, inclusive, and supportive organizational culture
 
 
 Performance-based incentives, recognition programs, and opportunities for growth
 
 
 
 Key Skills
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Communication, Email Support, Chat Support, CRM Systems, Help Desk Software, Customer Success, Customer Service Jobs
 
 
 
 How To Apply
 
 
 
 Candidates who are dedicated to delivering exceptional customer service and are seeking a remote customer support role with long-term growth potential are encouraged to apply. Join an organization that prioritizes professionalism, effective communication, and customer satisfaction.
</div>

Customer Service Representative (Remote)

<div>
 
 Role Overview
 
 
 
 We are seeking motivated and customer-focused
 
 Entry Level Customer Agents
 
 to support customers in a fully remote, work-from-home environment. This role is ideal for individuals starting their careers, career switchers, or anyone looking to gain hands-on experience in
 
 customer service, customer support, and customer experience (CX)
 
 .
 
 
 As an Entry Level Customer Agent, you will serve as a first point of contact for customers, helping answer questions, resolve basic issues, and provide a positive, professional experience across multiple communication channels.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, phone, or support platforms
 </li>
 <li>
 Provide clear, accurate, and friendly assistance regarding products, services, or account questions
 </li>
 <li>
 Follow step-by-step procedures and support guidelines to resolve customer issues
 </li>
 <li>
 Document customer interactions, notes, and resolutions in CRM or ticketing systems
 </li>
 <li>
 Escalate complex or unresolved issues to senior support or supervisors when needed
 </li>
 <li>
 Maintain a professional and empathetic tone during all customer interactions
 </li>
 <li>
 Meet response time, quality, and customer satisfaction targets
 </li>
 <li>
 Support account updates, basic troubleshooting, and general service requests
 </li>
 <li>
 Protect customer information and follow data privacy and security guidelines
 </li>
 <li>
 Collaborate with remote team members and participate in training and coaching sessions
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 No prior customer service experience required (training provided)
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Basic computer skills and comfort using online tools and systems
 </li>
 <li>
 Ability to follow instructions, workflows, and quality standards
 </li>
 <li>
 Good time-management and organizational skills
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Reliable internet connection and access to a computer suitable for remote work
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice To Have)
 
 
 
 <ul>
 <li>
 Previous experience in retail, hospitality, call center, or customer-facing roles
 </li>
 <li>
 Familiarity with chat support, email support, or phone-based customer service
 </li>
 <li>
 Positive attitude, patience, and willingness to learn
 </li>
 <li>
 Interest in customer experience (CX), customer success, or support operations
 
 
 </li>
 </ul>
 
 Work Environment &amp; Details
 
 
 
 <ul>
 <li>
 Fully remote / work-from-home position
 </li>
 <li>
 Entry-level role with structured onboarding and ongoing support
 </li>
 <li>
 Flexible scheduling options based on coverage needs
 </li>
 <li>
 Performance feedback, coaching, and skill development opportunities
 </li>
 <li>
 Potential for long-term engagement and career growth
 
 
 </li>
 </ul>
 
 Career Growth Opportunity
 
 
 
 This role provides a strong foundation in customer support and communication skills. Successful Entry Level Customer Agents may advance into senior customer support, quality assurance, training, customer success, or operations roles.
 
 
 
 Key Skills
 
 
 
 Entry Level Customer Agent, Remote Customer Support, Customer Service Representative, Customer Experience (CX), Chat Support, Email Support, Call Center Jobs, Virtual Customer Support, Remote Hiring, Customer Care, Support Associate
</div>

Entry Level Customer Agent (Remote)

Pioneer Car Service Center

Greet customer when they arrive at the workshop and direct them to the available mechanic.Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives;checking vehicle maintenance records; examining service schedulesVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Consult with mechanic with about necessary repairs and possible alternative to expensive work. Open and closing job cards enter necessary details to system including time sheet. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Prepare vehicle history report, unclosed job card report, weekly vehicle report and vehicle month flow analysis. Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customer to inform them their vehicle are ready to pick up.Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Mechanical Engineer: 5 years (Required)</li><li>Customer Service: 5 years (Required)</li><li>Multi brand: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE driving license (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>

Service Advisor

BLUE WORLD

A receptionist acts as the primary point of contact, greeting visitors, answering calls, and managing the front desk to ensure smooth office operations. They handle administrative tasks like scheduling, mail distribution, and maintaining reception area security. Key skills include professional communication, multitasking, organization, and customer service. Key Responsibilities<ul><li>Front Desk Management: Greeting clients, visitors, and guests warmly upon arrival, directing them to the appropriate person or office.</li><li>Call Management: Answering, screening, and forwarding incoming phone calls, taking messages, and handling inquiries.</li><li>Administrative Support: Scheduling appointments, managing calendars, sorting mail, scanning/filing documents, and managing meeting room bookings.</li><li>Security &amp; Safety: Monitoring visitor access, issuing badges, and maintaining a secure and tidy front desk area.</li><li>Office Maintenance: Managing office supplies, assisting with deliveries, and coordinating with facility staff.</li></ul>Required Skills and Qualifications<ul><li>Communication: Excellent verbal and written communication skills.</li><li>Customer Service: A professional demeanor with strong interpersonal skills.</li><li>Organization: Strong multitasking and time-management abilities.</li><li>Technology: Proficiency in Microsoft Office Suite (Word, Excel) and office equipment (printers, fax machines).</li><li>Experience: Previous experience as a receptionist or in a similar administrative role is typically required.</li></ul>Common Work Environments Receptionists are found in various industries, including corporate offices, healthcare facilities, hospitality (hotels), and service businesses (salons, gyms). They often report to an Office Manager or Administrative Manager.Job Type: Full-timePay: AED1,800.00 - AED2,500.00 per month

Female Receptionist

The American Center for Technology and Languages

About Us We are a growing teaching institute dedicated to providing high-quality educational programs in languages, academic support, and professional development. We are looking for a professional, organized, and energetic Receptionist / Sales Coordinator who can manage front desk operations while helping convert inquiries into enrolled students.Key Responsibilities<ul><li>Welcome students, parents, and visitors in a professional and friendly manner.</li><li>Handle phone calls, Social media inquiries, and email communication.</li><li>Provide information about courses, schedules, and pricing.</li><li>Follow up with potential students and convert inquiries into registrations.</li><li>Maintain student records and assist with registrations and payments.</li><li>Coordinate class schedules and communicate updates to students and teachers.</li><li>Support marketing campaigns by responding to social media or online leads.</li><li>Assist management with administrative tasks when required.</li></ul>Requirements<ul><li>Excellent communication and customer service skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales mindset with confidence in promoting courses.</li><li>Basic computer skills (Microsoft Office, email, CRM systems preferred).</li><li>Fluent in English and Arabic</li><li>Previous experience in reception, customer service, or education centers is preferred.</li></ul>What We Offer<ul><li>Performance incentives for enrollments.</li><li>Professional working environment.</li><li>Opportunity to grow within the organization.</li><li>Training and support from management.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Receptionist/Sales

Atelier BLG

Responsibilities:<ul><li>Greet customers, share specials or new items, answer inquiries, and handle orders and payments efficiently.</li><li>Prepare and serve food items (e.g., sandwiches, baked goods) alongside brewing coffee and tea, ensuring quality and speed.</li><li>Package food and beverages neatly for sale or takeaway.</li><li>Educate customers on coffee/tea blends, brewing methods, and sell brewing equipment by highlighting product distinctions.</li><li>Maintain cleanliness: sanitize equipment, restock workstations, and tidy dining areas.</li><li>Learn and apply brewing techniques, beverage blends, and food presentation to enhance product quality.</li><li>Update displays and signage to attract and engage customers.</li><li>Collaborate within a dynamic, energetic team environment.</li><li>Comply with food safety regulations and maintain high quality standards.</li></ul>Requirements:<ul><li>Preferred experience in food, beverage preparation, or customer service.</li><li>Eager to learn and advance skills in food and beverage preparation.</li><li>Strong communication and active listening skills.</li><li>Ability to stand, walk, and bend for prolonged periods.</li><li>Flexible availability during peak hours, including nights, weekends, and holidays.</li><li>Friendly, engaging demeanor with a focus on customer satisfaction.</li><li>Team-oriented attitude and commitment to excellence in a fast-paced setting.</li></ul>Only Males.Job Types: Full-time, PermanentPay: AED2,200.00 - AED3,000.00 per monthExperience:<ul><li>Waiter: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li><li>english (Preferred)</li></ul>

Barista/Cashier

Explore 149+ Customer service representative in Sharjah this March. Find roles across top companies and apply now to boost your career.