customer service operations specialist

noon

<div>
 
 
 Job title: Process Improvement Specialist, Customer Support
 
 
 
 
 Location: Sheikh Zayed, Giza (On Site)
 
 
 
 
 Reporting to: Process Improvement Lead
 
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Integration &amp; Support Manager who can help us move even faster.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 Job Description
 
 
 
 The Process Improvement Specialist is responsible for driving operational excellence across customer service and delivery functions. The role focuses on analyzing workflows, redesigning policies, and implementing scalable processes that enhance efficiency, consistency, and customer experience.
 
 
 The ideal candidate is proactive, insights-driven, and detail-oriented, with strong analytical and communication skills. This role will influence how Noon Food continuously improves, using data and insights to shape operations and customer service standards.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 Responsibilities:
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Process Analysis &amp; Optimization
 
 
 <ul>
 <li>
 Conduct deep-dive analysis of workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
 </li>
 <li>
 Redesign existing policies and create new, scalable processes that align with organizational goals.
 </li>
 <li>
 Standardize and simplify processes to ensure consistency and sustainability.
 </li>
 </ul>
 
 
 2. Data-Driven Decision Making
 
 
 <ul>
 <li>
 Track KPIs and operational data, translating findings into actionable insights for leadership.
 </li>
 <li>
 Build reporting structures to monitor process health, efficiency, and adoption rates.
 </li>
 <li>
 Recommend corrective actions based on performance metrics and trend analysis.
 </li>
 </ul>
 
 
 3. Implementation &amp; Adoption
 
 
 <ul>
 <li>
 Develop clear documentation and playbooks to support new processes.
 </li>
 <li>
 Drive adoption across teams through training, guidance, and consistent communication.
 </li>
 <li>
 Ensure smooth integration of improvements into daily operations.
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with CS, Product, and Operations teams to resolve process gaps.
 </li>
 <li>
 Act as a bridge between teams to ensure alignment and accountability in execution.
 </li>
 <li>
 Support rollouts of new initiatives, ensuring minimal disruption to operations.
 </li>
 </ul>
 
 
 5. Continuous Improvement &amp; Governance
 
 
 <ul>
 <li>
 Lead continuous improvement initiatives to enhance efficiency and customer experience.
 </li>
 <li>
 Establish governance around process updates, ensuring accuracy and version control.
 </li>
 <li>
 Support both operational and strategic decision-making with structured problem-solving approaches.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 3 years of CS experience (Experience of operations, quality, or business support functions is preferable.)
 </li>
 <li>
 
 Skills:
 
 Strong in process mapping, problem-solving, and data analysis.
 </li>
 <li>
 
 Industry Knowledge:
 
 Background in e-commerce is preferable. .
 </li>
 <li>
 
 Leadership:
 
 Ability to influence and work with different teams.
 </li>
 <li>
 
 Communication:
 
 Clear and effective in both writing and speaking.
 </li>
 <li>
 
 Project Management:
 
 Able to handle multiple tasks and deliver results on time.
 </li>
 <li>
 
 Analytical Thinking:
 
 Ability to interpret data, diagnose problems, and develop structured solutions.
 </li>
 <li>
 
 Process Design:
 
 Skilled at mapping, redesigning, and scaling operational processes.
 </li>
 <li>
 
 Data &amp; Insights:
 
 Strong use of KPIs and reporting tools to guide decision-making.
 </li>
 <li>
 
 Collaboration:
 
 Effective at working across multiple teams and stakeholders.
 </li>
 <li>
 
 Communication:
 
 Ability to clearly document, explain, and train teams on process changes.
 </li>
 <li>
 
 Project Management:
 
 Capable of managing multiple initiatives simultaneously.
 </li>
 <li>
 
 Customer-Centric Mindset:
 
 Committed to improving both operational efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who Will Excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, high-growth environment. The right person is a problem solver, data-driven thinker, and structured executor who is comfortable working with ambiguity while driving measurable improvements.
 
 
 At noon, we operate with high standards, radical candor, and a strong bias for action. We want someone who will raise the bar, challenge inefficiencies, and build processes that last.
 
</div>

Process Improvement Specialist

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

AdaptHealth

<div>Description:

Position Summary:
The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region&rsquo;s individual needs.
Essential Functions and Job Responsibilities:<ul><li>
Supports operations team with discovery and training as necessary with AdaptHealth processes.</li><li>
Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.</li><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include</li></ul><ul><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region)</li><li>
Navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Meet quality assurance requirements and other key performance metrics</li></ul><ul><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.</li><li>
Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.</li><li>
Collaborate with the Operations Team on exceptions and solutions within workflow processes</li><li>
Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies</li><li>
Assist with various projects and tasks as needed for various unique processes</li><li>
Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.</li><li>
Participate in the effort to create training materials and train client engagement and service teams</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program.</li><li>
Perform other related duties as assigned.</li></ul>
Competency, Skills and Abilities:<ul><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Work well independently and as part of a group</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
High School Diploma or equivalency</li><li>
Three (3) years&rsquo; work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.</li></ul>
Physical Demands and Work Environment:<ul><li>
Work environment will be stressful at times, as overall office activities and work levels fluctuate</li><li>
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li><li>
Subject to long periods of sitting and exposure to computer screen</li><li>
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li><li>
Mental alertness to perform the essential functions of position.</li></ul></div>

Operations Specialist

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you&rsquo;ll help build workflows, datasets, and simulations that power the benchmarking of
 
 large language models (LLMs)
 
 .
 
 
 Your work will focus on
 
 recreating real-world support scenarios
 
 , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate workflows for
 
 ticket handling, chat/email support, refunds/returns, and knowledge base management
 
 .
 </li>
 <li>
 Validate
 
 AI-generated outputs
 
 in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
 </li>
 <li>
 Simulate
 
 escalations, SLA tracking, and quality audits
 
 within support workflows.
 </li>
 <li>
 Provide
 
 structured annotations and datasets
 
 to improve LLM training and evaluation.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service operations
 
 (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
 </li>
 <li>
 Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot weaknesses in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating
 
 training-quality datasets
 
 and validating AI outputs.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible
 
 work environment.
 </li>
 <li>
 Opportunity to work on
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
 
 
 
 
 Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
 
</div>

Customer Service Operator - 45024

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you will help build workflows, datasets, and simulations that are critical for
 
 benchmarking large language models (LLMs)
 
 .
 
 
 Your work will ensure that AI systems are tested against
 
 real-world business scenarios
 
 , validated for
 
 accuracy and compliance
 
 , and aligned with
 
 customer experience standards
 
 .
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate operational workflows for
 
 compliance checks
 
 (KYC, AML, GDPR, PCI), audits, and internal controls.
 </li>
 <li>
 Validate AI-generated outputs for
 
 administrative tasks, compliance reports, and operational logs
 
 .
 </li>
 <li>
 Structure datasets that reflect
 
 refund logs, approval workflows, and compliance records
 
 .
 </li>
 <li>
 Collaborate with tooling developers to
 
 simulate dashboards and monitoring workflows
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Hands-on experience in
 
 operations management and compliance workflows
 
 (KYC, audits, refunds, documentation, logs).
 </li>
 <li>
 Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot issues in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating training-quality datasets and validating AI responses.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible work
 
 environment.
 </li>
 <li>
 Opportunity to contribute to
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
 
 
 
 
 Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
 
</div>

Customer Operations Specialist - 45032

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