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customer service representative english speaker

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

Careers

<div>
 
 
 we are Hiring Customer Service representatives for our new launching account!!
 
 
 
 
 French speakers!!
 
 
 
 
 
 
 Are you a highly fluent French and English speaker looking to launch or advance your career in Customer Service?&nbsp;
 
 IntouchCX Egypt
 
 &nbsp;is hiring dedicated and talented&nbsp;
 
 Customer Service Representatives
 
 &nbsp;to join our team on a key French-language account!
 
 
 We are looking for motivated graduates ready to deliver exceptional support in a fast-paced, growth-oriented environment.
 
 
 
 
 
 
 
 Key responsibilities :
 
 
 
 &nbsp;Respond promptly and accurately to customer inquiries via phone, live chat, and email.
 
 
 Develop and maintain a deep understanding of the company&rsquo;s products and services to effectively resolve complex customer inquiries and concerns.
 
 
 &nbsp;Accurately document all customer interactions and feedback for future reference and continuous improvement.
 
 
 &nbsp;Work closely with cross-functional teams to escalate and resolve issues, ensuring a seamless and enhanced customer experience.
 
 
 
 
 Requirements:
 
 
 
 &nbsp;
 
 Language Proficiency:
 
 &nbsp;
 
 Fluency in both French and English is a strict requirement.
 
 
 <ul>
 <li>
 
 &nbsp; Graduates
 
 only are welcome to Apply
 </li>
 <li>
 &nbsp;
 
 Shift Flexibility:
 
 &nbsp;Ability to work a 9-hour rotational shift (including a 1-hour break) with 2 days off per week.
 </li>
 </ul>
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 &nbsp;
 
 Competitive Compensation:
 
 &nbsp;Salary of&nbsp;
 
 30,000 EGP Gross
 
 &nbsp;per month, plus performance-based commissions.
 </li>
 <li>
 &nbsp;
 
 Transportation:
 
 &nbsp;Convenient transportation provided from multiple points across Cairo and Giza.
 </li>
 <li>
 &nbsp;
 
 Environment:
 
 &nbsp;A supportive, dynamic, and professional workplace committed to your career growth.
 </li>
 <li>
 Social and Medical insurance
 </li>
 </ul>
 
 
 
 
 
 LOCATION:
 
 &nbsp;Sheikh Zayed, 6th of October
 
 
 If you are a driven individual with excellent communication skills ready to make a significant impact, we encourage you to apply!
 
 
 
 Take the next step in your career with IntouchCX. Apply now!
 
 
</div>

CSR French Account (wave 1)

DHL Express

<div>
 
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 </li>
 </ul>
 
 
 Operational Coordination
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

Amazon

<div>
 
 Description
 
 
 
 Compliance Specialist &ndash; Quick Commerce
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and vendors around the world.
 
 
 We have an opportunity for an highly motivated individual to join us in our Quick Commerce in Egypt as a Compliance Specialist for multiple tasks related to municipalities, civil defense, and service providers licenses and permits. 60% travel within the country is expected.
 
 
 
 Key Responsibilities / Deliverables
 
 
 
 Assist compliance lead in managing Amazon Now building and operation compliance to authorities&rsquo; requirements, by ensuring business set up for new launches, timely tracking, reporting, and resolution of regulatory requirements across the country in collaboration with wider AMET markets. The country Compliance Specialist role will:
 
 
 <ul>
 <li>
 Government authorities liaison, including and not limited to Economic Department, Municipalities, Civil Defense, and service providers to issue licenses and permits within an expedited timeline.
 </li>
 <li>
 Compliance permits tracking, monitoring and reporting status to leaders.
 </li>
 <li>
 Effective stakeholder management including consultants, contractors, vendors and internal business functions to ensure permits are obtained and renewed in timely manner.
 </li>
 <li>
 Escalation management for delayed or high-priority permits.
 </li>
 <li>
 Contribute to permits renewal process optimization, digitalization, standardization and improvement across the country.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of working directly with government officials and regulatory bodies experience
 </li>
 <li>
 Experience with high-level negotiation and successful internal and external relationship management
 </li>
 <li>
 Experience in problem solving and delivering results
 </li>
 <li>
 Bachelor's degree in Engineering or Business Administration or a related field
 </li>
 <li>
 Native Arabic speaker
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in English
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3108982
</div>

Compliance Specialist - Engineering, Quick Commerce

Attijariwafa bank Egypt

<div>
 
 Program will be a mixture of the following:
 
 
 
 
 <ul>
 <li>
 Frankfurt credit course
 </li>
 <li>
 Internal Credit curriculum
 </li>
 <li>
 Soft skills
 </li>
 <li>
 Rotation
 </li>
 <li>
 Job Shadowing
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 
 French Speaker
 
 
 
 
 
 After Successfully Graduating from the academy, holder will be responsible for the following:
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as principal point of contact in Relationship Managers absence.
 </li>
 <li>
 Co-ordinate introduction to and from other areas of the AWBE Group where appropriate and monitor outcome.
 </li>
 <li>
 Assist with development of and revisions to Customer Relationship Plan.
 </li>
 <li>
 Monitor level of customer service and satisfaction.
 </li>
 <li>
 Develop and maintain links with local business community and support Relationship Manager in same activity e.g. K.B.I.s.
 </li>
 <li>
 Conduct research to identify potential new customers and maintain database of potential customers.
 </li>
 <li>
 Arrange and undertake product presentations where appropriate.
 </li>
 <li>
 Develop and maintain contacts with specialists in other branch sectors and other areas of the Group.
 </li>
 <li>
 Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.
 </li>
 <li>
 Act as liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
 </li>
 <li>
 Collate customer produced financial information.
 </li>
 <li>
 Analyze historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager.
 </li>
 <li>
 Assist with creation of Credit Applications.
 </li>
 <li>
 Prepare facility letters and co-ordinate execution of documentation and drawdown of facilities.
 </li>
 <li>
 Provide technical input, undertake research for Relationship Manager in connection with proposed security, and liaise to arrange preparation and execution of security documentation.
 </li>
 </ul>
 
 
</div>

SMEs Academy

Egygate Marketing Agency

<div>
 
 
 Company Description
 
 
 
 
 
 Egygate Marketing Agency is a dynamic marketing and advertising company offering comprehensive marketing services, including printing, social media marketing, and more. We are committed to providing innovative solutions tailored to meet the needs of marketers and business owners. Our team drives results through creative strategies and expertise in the ever-evolving marketing landscape. Additionally, we publish valuable content designed to support and empower businesses in achieving their goals.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site position for a Telesales Representative located in Qesm 1st Nasser City. The Telesales Representative will be responsible for contacting potential clients, presenting and selling products or services, responding to inquiries, maintaining client relationships, and managing a pipeline of leads. This role also involves meeting sales targets, updating customer information in databases, and following up with clients to ensure satisfaction and loyalty.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively engage with clients and address their needs
 </li>
 <li>
 Customer Support expertise to resolve inquiries and provide exceptional assistance
 </li>
 <li>
 Proven Sales skills and ability to meet or exceed targets
 </li>
 <li>
 Willingness to participate in Training to develop and hone professional capabilities
 </li>
 <li>
 Self-motivated, results-oriented, and capable of working in a fast-paced environment
 </li>
 <li>
 Prior telesales or customer service experience is a plus
 </li>
 <li>
 Proficiency in basic computer applications and CRM tools
 </li>
 </ul>
</div>

Telesales Representative

TTEC

<div>
 Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As an
 
 French and English Outbound Sales Representative
 
 working onsite in
 
 Cairo, Egypt
 
 , you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Are you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it&rsquo;s qualifying leads, initiating contacts, or resolving a unique business problem, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Conduct research to identify potential customers and decision-makers in target companies
 </li>
 <li>
 Reach out to potential customers via phone, email, or other channels to introduce our company and solutions
 </li>
 <li>
 Qualify leads to assess their potential value to our business
 </li>
 <li>
 Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure
 </li>
 <li>
 Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale
 </li>
 <li>
 Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale
 </li>
 <li>
 Continuously update and maintain accurate records in our customer relationship database system
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 2+ years of applied sales experience with a customer focus mindset
 </li>
 <li>
 Fluency in (French C1 and English B2)
 </li>
 <li>
 Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level
 </li>
 <li>
 Comfortable engaging with customers to enhance and develop solutions
 </li>
 <li>
 Creative mindset to overcome objections and is committed to achieving goals
 </li>
 <li>
 Team building approach as you will work with multiple teams across different departments
 </li>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Computer experience
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
 
 
 </li>
 </ul>
 Visit https://mybenefits.ttec.com/ for more information.
 
 
 
 A Bit More About Your Role
 
 
 
 We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
 
 
 You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
 
 
 We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

French and English Outbound Sales Representative

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