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customer service representative

Lobo Management

<div>
 
 Our client, a leading FMCG distribution company, is currently seeking a
 
 Customer Service Representative
 
 
 
 
 
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Customer Experience in ensuring consistent and excellent levels of customer service. This will be achieved by ensuring that all orders received from customers are entered accurately into the system and processed through shipments from correct locations and invoicing.
 </li>
 <li>
 Follow up with the Credit Controller and the Sales team where required when customer orders are placed on hold.
 </li>
 <li>
 Process all stock transfers from distribution centre to shops as well as locations transfers on timely and accurate basis and provide stock information to Customers and Sales Team on request.
 </li>
 <li>
 Process all stock related credit notes and periodically advise the Sales Team and Customers regarding the Credit
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years' of relevant work experience
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
 
 
 
 
 
 The work schedule consists of 5 days a week, with the weekly day off potentially falling on any day of the week.
 
 
 
 
 
 
 
 Note: We understand that working with an alcohol company may not be suitable for everyone. If you are comfortable with this aspect, we would be pleased to receive your application. We truly appreciate your interest in this opportunity.
 
 
 
 
</div>

Customer Service Representative

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
Job Description
REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to:<ul><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Provides telephone customer service regarding the company's services and/or products.</li><li>
Identifies customer's needs and determines appropriate action</li><li>
Promotes and sells the company's products or services.</li><li>
Investigates and resolves complaints.</li><li>
Uses a computer system to track questions and answers as well as enter and track the status of orders.</li><li>
Evaluates and resolves customer complaints professionally and tactfully.</li><li>
Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.</li><li>
Authorizes credit memos/refunds within policy and according to established procedures.</li><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Implement account service strategies.</li><li>
Principal liaison with marketing and sales for assigned customers.</li><li>
Implementation of marketing programs for assigned accounts.</li><li>
Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.</li><li>
Initiate and implement initiatives which improve customer service and responsiveness.</li><li>
Coordinate with Logistics and Operations on capacity planning and scheduling.</li><li>
Champion customer needs and follow up on customer inquiries.</li><li>
Provide responsive order management support including order entry, or expediting and shipment information to customers.</li><li>
Proactively communicate supply chain issues and provide alternatives.</li><li>
Attend technical training seminars.</li><li>
Back-up team-members when workload makes this necessary.</li></ul> 
Qualifications 
Qualifications
Requirements:<ul><li>
Degree or Equivalent Diploma required.</li><li>
2.-3 years in Customer Service or related experience is a plus.</li><li>
Good written, verbal and telephone communication skills.</li><li>
Good data entry and organizational skills. Detailed oriented and good follow-up skills</li><li>
Able to effectively manage many priorities and issues.</li><li>
Understanding of applicable computer systems, such as Microsoft Office and function specific software.</li><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Provides telephone customer service regarding the company's services and/or products.</li><li>
Identifies customer's needs and determines appropriate action</li><li>
Promotes and sells the company's products or services.</li><li>
Investigates and resolves complaints.</li><li>
Uses a computer system to track questions and answers as well as enter and track the status of orders.</li><li>
Evaluates and resolves customer complaints professionally and tactfully.</li><li>
Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.</li><li>
Authorizes credit memos/refunds within policy and according to established procedures.</li><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Implement account service strategies.</li><li>
Principal liaison with marketing and sales for assigned customers.</li><li>
Implementation of marketing programs for assigned accounts.</li><li>
Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.</li><li>
Initiate and implement initiatives which improve customer service and responsiveness.</li><li>
Coordinate with Logistics and Operations on capacity planning and scheduling.</li><li>
Champion customer needs and follow up on customer inquiries.</li><li>
Provide responsive order management support including order entry, or expediting and shipment information to customers.</li><li>
Proactively communicate supply chain issues and provide alternatives.</li><li>
Attend technical training seminars.</li><li>
Back-up team members when workload makes this necessary.</li><li>
Partner with Inside Sales to assist in achieving sales goals.</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sharaf DG Energy

<div>
 
 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
</div>

Sharaf DG

AkzoNobel

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Since 1792, we've been supplying innovative paints and coatings that help color people's lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let's paint the future together.We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region. Key Accountabilities <ul><li>Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.</li><li>Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.</li><li>Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.</li><li>Manage and review tasks such as OTIF, SLOB, and Back Orders.</li><li>Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.</li><li>Oversee the order-to-cash process with excellence in order processing.</li><li>Register and process customer orders in the ERP system via email, phone, or other contacts.</li><li>Ensure correct and complete order processing and transfer to logistics.</li><li>Raise issues related to delivery, documentation, or invoices with supervisors.</li><li>Act as the first point of contact for customers, addressing questions and resolving complaints.</li><li>Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.</li><li>Propose improvements to work processes.</li><li>Complete registration, filing, and archiving of customer service documentation.</li><li>Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.</li><li>Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.</li></ul> Requirements Education<ul><li>University degree or equivalent.</li><li>Proficiency in Arabic and English, both written and spoken.</li></ul>Management and General Skills<ul><li>Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.</li></ul>Functional Skills<ul><li>Knowledge of ERP systems and order-to-cash processes in a B2B environment.</li><li>Understanding of sales, supply chain, marketing, and logistics functions.</li></ul>Experience<ul><li>2-3 years of customer service experience.</li><li>SAP experience is a plus.</li></ul>At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Aaban services

Customer, Sales &amp; Team Coordinator &ndash; Job DescriptionPosition SummaryThe Customer, Sales &amp; Team Coordinator is responsible for supporting sales operations, coordinating with customers, and ensuring smooth communication across internal teams. The role focuses on customer service, sales support, documentation, scheduling, and ensuring that all team tasks are carried out efficiently.Contact 0558598834Key ResponsibilitiesCustomer Coordination<ul><li>Serve as the main point of contact for customers for inquiries, follow-ups, and service support.</li><li>Handle customer calls, emails, and complaints professionally and promptly.</li><li>Maintain strong customer relationships to ensure high satisfaction and repeat business.</li><li>Coordinate order processing, delivery updates, and service scheduling.</li></ul>Sales Coordination<ul><li>Support the sales team with quotations, proposals, contracts, and documentation.</li><li>Prepare sales reports, customer records, and follow-up lists.</li><li>Assist in lead management, tracking inquiries, and updating CRM or databases.</li><li>Coordinate with finance and logistics teams for billing, payments, and product delivery.</li><li>Follow up with customers for pending orders, payments, and renewals.</li></ul>Team Coordination<ul><li>Ensure smooth communication between field staff, management, and other internal departments.</li><li>Schedule team meetings, prepare minutes, and track action points.</li><li>Monitor team tasks, deadlines, and project progress.</li><li>Help organize team activities, assignments, and daily work plans.</li></ul>Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Business, Management, or related field (preferred).</li><li>Minimum 1&ndash;3 years of experience in customer service, sales support, or office coordination.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficient in MS Office (Excel, Word, Outlook) and CRM systems.</li><li>Ability to work under pressure and manage deadlines.</li></ul>Personal Attributes<ul><li>Friendly and customer-focused</li><li>Detail-oriented and efficient</li><li>Proactive and good at problem-solving</li><li>Team player with a positive attitude</li></ul>Working Conditions<ul><li>Office-based position with regular interaction with customers and sales teams</li><li>Standard working hours, with occasional flexibility depending on business needs</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Henkel

<div>
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Coordination of orders between internal factories in line with the customer order requirements.
 </li>
 <li>
 Working with stakeholders on developing order schedules, outlining tasks, durations, dependencies, and milestones.
 </li>
 <li>
 Identifying potential risks and developing mitigation strategies.
 </li>
 <li>
 Continuously monitoring and managing risks throughout the project/order lifecycle.
 </li>
 <li>
 .Liaison for Finance with regards to price discrepancies, collection or credit issues and billing reconciliation.
 </li>
 <li>
 Product information, deliveries, order status and inventory levels. Provide guidance where needed.
 </li>
 <li>
 Coordination with demanding customers and resolving various order related concerns.
 </li>
 <li>
 Primary point of contact for all order related communications. Post sales support and addressal of customer queries.
 </li>
 <li>
 Providing regular project/order updates, status reports, and performance metrics.
 </li>
 <li>
 Collaborate with sales and product teams to implement customer feedback.
 </li>
 <li>
 Generate/compile various reports and correspondence as requested by Management, Sales and Customers.
 </li>
 <li>
 Utilize organization&rsquo;s ERP, SAP to manage projects/orders + material allocations.
 </li>
 <li>
 Ensuring organization&rsquo;s On Time Performance on all orders are not impacted and maintained at 95% and above.
 </li>
 <li>
 Basic understanding of financial transactional documents e.g. Letter of Credit (LC)
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Economics, Data Analytics, Strategic Management, Engineering, or a related field
 </li>
 <li>
 5 years of experience in customer service within a multinational organization
 </li>
 <li>
 Structured problem-solver with a strategic mindset
 </li>
 <li>
 Clear and confident communicator who can translate complex analysis into concise, decision-ready insights
 </li>
 <li>
 Highly organized, reliable, and effective in a fast-paced, matrixed environment
 </li>
 <li>
 Arabic language skills are a plus but not required
 </li>
 <li>
 Demonstrated experience in market research, data analysis, and strategic planning with a strong execution focus
 </li>
 <li>
 Proven track record of leading strategic initiatives, managing multiple stakeholders, and presenting to senior leadership
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

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