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customer service representative

Parkour DXB

Job overview: You will join one of our Parkour DXB branches to support the day-to-day operations of the company, providing a welcoming and professional presence on reception for all customer interactions. You will need to develop a thorough knowledge and understanding of all of our services, and aim to build and maintain good relationships with customers, to enable you to provide an efficient service, encourage customer loyalty and generate new sales.We are a vibrant and fast-moving company where we focus on delivering high-quality sports coaching and excellent customer service in a friendly and welcoming environment.About You:The Customer Service and Administration Representative will be organised, hardworking and flexible with experience of working in a demanding customer service role. You will need to be able to work using your own initiative, multi-task and have the capacity to communicate well on all levels with children and adults, including existing and prospective customers.Specific Role Requirements<ul><li>Manage enquiries, bookings and payments for classes at our facilities</li><li>Develop proficiency in the use of our client management system to manage services, complete bookings and keep customer records up to date</li><li>Respond to phone calls, emails, and messages promptly and thoroughly</li><li>Generate new sales proactively, and execute sales confidently, in person, via phone and email</li><li>Complete transactions efficiently and keep payment records up to date</li><li>Manage customer concerns and issues in a calm and confident manner</li><li>Maintain good communication with the coaching team through relevant updates on student details and providing non-coaching support when required</li><li>Help to maintain a high standard of organisation and cleanliness in all areas of the facility, particularly the reception</li><li>Undertake other administrative tasks as required</li></ul>General<ul><li>Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness</li><li>Be aware of and comply with company policies on health and safety, safeguarding and data protection</li></ul>Experience, education, training and skills/characteristics: Essential <ul><li>Experience of providing high quality customer service in a similar face-to-face role</li><li>Experience in an administrative role</li><li>Educated to college level or equivalent</li><li>Experience of using CRM (client relationship management) systems and/or databases</li><li>Fully proficient in use of computer systems including spreadsheets and word processing</li><li>Excellent written and verbal communication and an excellent command of the English language</li><li>Excellent organisational and time management skills, with the ability to prioritise tasks and work well in a busy environment</li><li>Excellent attention to detail</li><li>A friendly, welcoming and helpful nature</li><li>A polite and professional attitude with the ability to remain calm in difficult situations</li><li>A strong work ethic and a commitment to perform the job to the best of your ability</li><li>A flexible approach to work and a demonstrable ability to be proactive and take initiative</li><li>Motivation to learn and develop within the role</li></ul>Desirable<ul><li>Experience of working in the sport and fitness industry</li><li>Experience of working in an environment with children and young people</li><li>Familiarity with Google Suite including Drive, Docs and Sheets</li><li>A current First Aid qualification</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per month

Customer Service Representative

Futures Abroad DMCC

We are seeking a Customer Service Representative who is not only an excellent communicator but also brings creativity and technical capability to the role. The ideal candidate will support customers professionally, create visually appealing presentations, assist with basic graphic design needs, and provide technical troubleshooting support.This is a dynamic role for someone who enjoys interacting with people, solving problems, and using creative tools to add value to the team.Key Responsibilities<ul><li>Handle customer inquiries via phone, email, WhatsApp, and online platforms with professionalism and accuracy</li><li>Provide clear, fluent, and effective English communication to deliver outstanding customer experience</li><li>Create and design PowerPoint presentations for internal teams and client meetings</li><li>Assist with graphic design tasks such as social media posts, flyers, simple branding materials, and visual assets</li><li>Provide basic tech support for customers, including troubleshooting platform access, login issues, and general technical questions</li><li>Maintain customer records, update CRM systems, and track communication logs</li><li>Coordinate with internal teams (sales, marketing, operations) to resolve customer concerns</li><li>Support administrative tasks as required</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent English communication skills (written and verbal)</li><li>Strong proficiency in Microsoft PowerPoint with the ability to design clean, professional, visually appealing presentations</li><li>Basic to intermediate skills in graphic design (Canva, Adobe Spark, Photoshop, or similar tools)</li><li>Ability to provide technical support, including basic troubleshooting for software/platform issues</li><li>Strong attention to detail, professionalism, and customer-oriented mindset</li><li>Ability to multitask and manage time effectively</li><li>Previous customer service experience is preferred but not required</li></ul>Preferred Qualifications (Optional)<ul><li>Experience with CRM systems</li><li>Familiarity with educational or service-based organizations</li><li>Ability to work under pressure and handle large volumes of communication</li><li>Strong organizational and problem-solving skills</li></ul>Job Type: Temporary Contract length: 2-4 monthsPay: AED2,000.00 - AED4,000.00 per month

Hilti Group

<div><div><div><div>MAKE CONSTRUCTION BETTER
As part of the customer service team for Hilti Emirates, the Customer Service Representative is responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti's commitment to providing seamless and high-quality support to its customers. 
WHAT YOU'LL DO
'- Customer Interaction: Manage all customer contacts (inbound and outbound via email, chat, and voice) with professionalism to address inquiries about products, applications, pricing, stock availability, and delivery status. 
<ul><li>
Serve as the primary liaison between customers and field personnel, ensuring effective communication.</li><li>
Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.</li><li>
Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system, including accounts, project locations, and contact details.</li><li>
Sales Channel Promotion: Promote alternative sales channels to customers, driving the adoption of Hilti&rsquo;s Multi-Channel System.</li><li>
Field Support: Provide timely and detailed communication to field-based personnel, including sales leads, customer contact details, and site visit arrangements.</li><li>
Cross-Department Collaboration: Act as a central point of contact, interfacing with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services to ensure seamless customer support.</li><li>
Manage administrative tasks, such as handling account holds, back orders, steering orders, and certificate creation.</li><li>
Contribute to improving sales productivity, quality, and overall efficiency.</li></ul>
WHAT YOU&rsquo;LL BRING
'- Bachelor&rsquo;s Degree 
<ul><li>
2-3 years of customer service experience in a fast-paced environment</li><li>
Proficiency in English (additional languages, such as Arabic, are a plus).</li><li>
Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).</li><li>
Excellent telephone manner.</li><li>
High commitment to customer satisfaction and continuous improvement.</li><li>
Self-motivated, energetic, and adaptable to changing priorities.</li><li>
Strong problem-solving skills, with the ability to handle complaints effectively and professionally.</li><li>
Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.</li><li>
Experience or knowledge of LEAN principles and methodologies is a plus.</li></ul>
WHAT&rsquo;S IN IT FOR YOU
At Hilti, you&rsquo;ll be part of something truly special &ndash; a place where you can grow, be inspired every day, and feel surrounded by colleagues who support you. Here, your hard work is always recognized, and your results are rewarded. 
 
 
<ul><li>Competitive salary and industry-leading bonus structure
</li><li>A strong emphasis on work-life balance and well-being, ensuring you have the space to thrive both personally and professionally</li><li>
Fast-track career growth &ndash; promotion opportunities based on performance</li><li>
A global brand with a local heart</li></ul>
WHY HILTI
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. 
COMMITMENT TO INCLUSION
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. 
</div></div><div><div>APPLY NOW
<div></div><div><div>Share</div>
</div><div></div><div><div><div>Save</div></div></div></div></div></div></div>

Hilti Emirates

<div>
 
 Make construction better
 
 
 
 As part of the customer service team for Hilti Emirates, the Customer Service Representative is responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti's commitment to providing seamless and high-quality support to its customers.
 
 
 
 What You'll Do
 
 
 
 '- Customer Interaction: Manage all customer contacts (inbound and outbound via email, chat, and voice) with professionalism to address inquiries about products, applications, pricing, stock availability, and delivery status.
 
 
 <ul>
 <li>
 Serve as the primary liaison between customers and field personnel, ensuring effective communication.
 </li>
 <li>
 Complaint Resolution: Actively handle customer complaints and strive for First Contact Resolution.
 </li>
 <li>
 Data Management: Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system, including accounts, project locations, and contact details.
 </li>
 <li>
 Sales Channel Promotion: Promote alternative sales channels to customers, driving the adoption of Hilti&rsquo;s Multi-Channel System.
 </li>
 <li>
 Field Support: Provide timely and detailed communication to field-based personnel, including sales leads, customer contact details, and site visit arrangements.
 </li>
 <li>
 Cross-Department Collaboration: Act as a central point of contact, interfacing with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services to ensure seamless customer support.
 </li>
 <li>
 Manage administrative tasks, such as handling account holds, back orders, steering orders, and certificate creation.
 </li>
 <li>
 Contribute to improving sales productivity, quality, and overall efficiency.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 '- Bachelor&rsquo;s Degree
 
 
 <ul>
 <li>
 2-3 years of customer service experience in a fast-paced environment
 </li>
 <li>
 Proficiency in English (additional languages, such as Arabic, are a plus).
 </li>
 <li>
 Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).
 </li>
 <li>
 Excellent telephone manner.
 </li>
 <li>
 High commitment to customer satisfaction and continuous improvement.
 </li>
 <li>
 Self-motivated, energetic, and adaptable to changing priorities.
 </li>
 <li>
 Strong problem-solving skills, with the ability to handle complaints effectively and professionally.
 </li>
 <li>
 Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.
 </li>
 <li>
 Experience or knowledge of LEAN principles and methodologies is a plus.
 
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for You
 
 
 
 At Hilti, you&rsquo;ll be part of something truly special &ndash; a place where you can grow, be inspired every day, and feel surrounded by colleagues who support you. Here, your hard work is always recognized, and your results are rewarded.
 
 
 <ul>
 <li>
 Competitive salary and industry-leading bonus structure
 </li>
 <li>
 A strong emphasis on work-life balance and well-being, ensuring you have the space to thrive both personally and professionally
 </li>
 <li>
 Fast-track career growth &ndash; promotion opportunities based on performance
 </li>
 <li>
 A global brand with a local heart
 
 
 
 </li>
 </ul>
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>

Al-Futtaim

<div>Job Requisition ID: 173871

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role:
<ul>
<li>The Customer Service Representative is the face of the company, delivering exceptional service and managing rental transactions to ensure a seamless experience from pickup to return. The role is instrumental in driving sales, promoting additional products and services, and maximizing revenue opportunities. Success in this position is defined by high customer satisfaction and efficient service operations, contributing to overall business performance.</li></ul> 

What You Will Do:
<h4 class="jobSectionHeader">
Customer Interaction</h4>
<ul><li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li></ul> 

<h4 class="jobSectionHeader">
Transaction Management</h4>
<ul><li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Maintain accurate records in the rental management system.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul> 

<h4 class="jobSectionHeader">
Sales and Revenue</h4>
<ul><li>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</li>
<li>Promote additional brand offers and campaigns to drive sales.</li>
<li>Contribute to overall business performance through proactive selling.</li></ul> 

<h4 class="jobSectionHeader">
Operational Support</h4>
<ul><li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Smooth process flow between Operations, Brands &amp; Rental adhere to set standards.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Strong customer relations and team building skills.</li>
<li>Strong commercial acumen.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem solving, and analytical skills.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>University graduate.</li>
<li>At least 2-year experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent English; Arabic and other language skills are advantageous.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

AkzoNobel

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Since 1792, we've been supplying innovative paints and coatings that help color people's lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let's paint the future together.We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region. Key Accountabilities <ul><li>Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.</li><li>Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.</li><li>Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.</li><li>Manage and review tasks such as OTIF, SLOB, and Back Orders.</li><li>Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.</li><li>Oversee the order-to-cash process with excellence in order processing.</li><li>Register and process customer orders in the ERP system via email, phone, or other contacts.</li><li>Ensure correct and complete order processing and transfer to logistics.</li><li>Raise issues related to delivery, documentation, or invoices with supervisors.</li><li>Act as the first point of contact for customers, addressing questions and resolving complaints.</li><li>Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.</li><li>Propose improvements to work processes.</li><li>Complete registration, filing, and archiving of customer service documentation.</li><li>Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.</li><li>Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.</li></ul> Requirements Education<ul><li>University degree or equivalent.</li><li>Proficiency in Arabic and English, both written and spoken.</li></ul>Management and General Skills<ul><li>Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.</li></ul>Functional Skills<ul><li>Knowledge of ERP systems and order-to-cash processes in a B2B environment.</li><li>Understanding of sales, supply chain, marketing, and logistics functions.</li></ul>Experience<ul><li>2-3 years of customer service experience.</li><li>SAP experience is a plus.</li></ul>At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

lllc

Looking for experienced candidates with good communication skills in English.( Arabic will be an added advantage ). Duties include- help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Processing orders, forms, applications, and requests. Ensure customer satisfaction and provide professional customer support. Some duties of front office/ reception also included.Job Types: Full-time, PermanentPay: From AED2,000.00 per monthExperience:<ul><li>customer service: 1 year (Required)</li></ul>

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4651 customer service representative jobs IN House Counsel Jobs In Dubai

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative