customer service representative

AlWazzan Vet Pharmacy

Job Title: Customer Service Representative (Arabic/English) &ndash; Phone Support &amp; Order Follow-UpOverview:We are seeking a dedicated Customer Service Representative to handle incoming customer phone calls, follow up on phone orders, and support customers with inquiries, complaints, and after-sales needs. When call volume is lower, you will assist with additional operational tasks such as basic website management and other administrative support as needed.Key Responsibilities:<ul><li>Answer inbound customer calls promptly and professionally, primarily in Arabic and also in English when needed</li><li>Take and process customer phone orders accurately, confirming product details, quantities, delivery details, and payment method (if applicable)</li><li>Follow up on pending orders, delivery status, and customer requests until closure</li><li>Handle customer complaints calmly and effectively, escalating issues when required and ensuring proper resolution</li><li>Maintain accurate customer records, call notes, and order updates in the system (CRM/ERP/Excel as applicable)</li><li>Coordinate with internal teams (sales, warehouse, delivery, accounts) to ensure smooth order fulfillment and customer satisfaction</li><li>During downtime, support other tasks based on business needs, such as:</li><li>Basic website content updates (product listings, prices, photos, availability, banners, simple edits)</li><li>Support with simple reporting, data entry, or social media/customer message follow-up (if needed)</li><li>Any other reasonable administrative tasks assigned by management</li></ul>Requirements:<ul><li>Fluency in Arabic (spoken and written) is essential; strong English communication skills required</li><li>Prior experience in a customer service or call center role is strongly preferred</li><li>Strong phone etiquette and ability to communicate clearly, patiently, and confidently</li><li>Ability to multitask, prioritize, and stay organized in a fast-paced environment</li><li>Comfortable using computers and common tools (email, Excel/Google Sheets, CRM/ERP systems)</li><li>High attention to detail, especially for order accuracy and customer information</li><li>Reliable, punctual, and professional with a customer-first mindset</li></ul>Preferred (Nice to Have):<ul><li>Experience with e-commerce platforms or website management</li><li>Experience with Odoo</li><li>Experience with AI tools / Graphic design</li><li>Experience working with delivery coordination and order tracking</li></ul>What We Offer:<ul><li>Stable role with opportunities to learn additional business operations and digital tasks</li><li>Supportive team environment</li><li>Training on products, systems, and processes</li></ul>How to Apply:Please send your CV to: Alwazzansulai@gmail.com or via Indeed Subject line: Customer Service Representative &ndash; Arabic/EnglishJob Types: Full-time, PermanentPay: KD250.000 - KD300.000 per monthExperience:<ul><li>Customer Service : 2 years (Required)</li><li>Inbound Calls : 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Representative

Grand Community Co

Company DescriptionEcho Media is a leading bulk influencers marketing service operating in over 5 countries and with 500+ employees in 5 offices. Established in 2019 and based in Sharq, Kuwait, Echo Media specializes in offering bulk influencer services within 24 hours' notice period to run campaigns ranging from 100 influencers to 35,000 and more. The company offers 24/7 campaign management and has a community of over 35,000 bloggers who work with global, international, and local brands.Role DescriptionThis is a full-time on-site role for a Call Center Representative at Echo Media in Sharq, Kuwait. The Call Center Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. This role requires strong interpersonal skills, computer literacy, and the ability to manage multiple tasks simultaneously.Qualifications<ul><li>Experience as a Customer Service Representative</li><li>Ability to maintain customer satisfaction while adhering to company policies</li><li>Strong customer support skills, ability to handle and solve customer complaints</li><li>Strong computer literacy skills with experience in Microsoft Office programs and customer service software</li></ul>Job Type: Full-timePay: KD300.000 - KD4,000.000 per monthExperience:<ul><li>Auditor: 1 year (Required)</li></ul>Work Location: In person

Call Center (Kuwaiti or Non Kuwaiti)

lumiere sweets company

Job Vacancy: Waitress / BaristaBakery &amp; Restaurant OperationsWe are currently seeking experienced Waitress / Barista professionals to join our Bakery and Restaurant Operations in Kuwait. This role is ideal for customer-focused individuals with a passion for hospitality and service excellence.Key Responsibilities:<ul><li>Provide exceptional customer service in a bakery and restaurant environment</li><li>Take customer orders accurately and ensure timely service</li><li>Prepare and serve beverages, including coffee and specialty drinks, to company standards</li><li>Maintain cleanliness and organization of the service and barista areas</li><li>Follow hygiene, health, and safety standards at all times</li><li>Coordinate effectively with kitchen and service teams to ensure smooth operations</li></ul>Candidate Requirements:<ul><li>Local hiring only &ndash; candidates must be currently based in Kuwait</li><li>Minimum 1 year of relevant experience in waitressing, catering, or barista roles</li><li>Must hold a valid 18 Ahli transferable residency</li></ul>(SME visa holders are also accepted)<ul><li>Immediate joiners preferred</li><li>Strong communication skills and a professional appearance</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Professional and structured working environment</li><li>Opportunities for growth within bakery and restaurant operations</li></ul>How to Apply:Interested candidates who meet the above criteria are encouraged to send their updated CV to: hr@lumieresweets.comOnly shortlisted candidates will be contacted.Job Type: Full-time

Waitress/Barista

Nejoud Restaurant Management Company

<ul><li>Customer service: Greet customers, answer questions about the menu, and ensure their satisfaction.</li><li>Order taking: Accurately take orders, process payments, and handle cash or point-of-sale systems.</li><li>Food and beverage service: Prepare and serve food and drinks promptly and correctly.</li><li>Food preparation: Assist with food preparation, which may include cooking, and ensuring ingredients are ready.</li><li>Cleaning and maintenance: Keep dining and work areas clean, sanitized, and organized, which can include sweeping, wiping tables, and maintaining restrooms.</li><li>Teamwork: Collaborate with other team members and supervisors to ensure smooth operations.</li></ul>Job Type: Full-timePay: Up to KD250.000 per month

Barista/ Service Crew

Closet Hawally

KEY DUTIES AND RESPONSIBILITIES:<ul><li>Handle customer inquiries via phone, email, WhatsApp, and walk-ins</li><li>Provide product and pricing information for automotive parts</li><li>Process orders, quotations, and customer complaints</li><li>Coordinate with sales, warehouse, and logistics teams</li><li>Ensure high customer satisfaction and follow up when required</li></ul>Requirements:<ul><li>Experience in customer service (automotive experience preferred)</li><li>Good communication skills in English</li><li>Basic computer and ERP system knowledge</li><li>Arabic is must</li></ul>Job Type: Full-timeWork Location: In person

Customer Care Representative

Kaizen United Customer Service Company

Core Responsibilities<ul><li>Customer Service: Greeting customers, answering questions about products and policies, offering assistance, and resolving complaints.</li><li>Sales: Recommending products, promoting sales/loyalty programs, upselling, and working to meet sales targets.</li><li>Transactions: Operating cash registers/POS, processing payments, handling returns, and balancing the till.</li><li>Merchandising: Restocking shelves, arranging displays, keeping the sales floor tidy, and ensuring products are visually appealing.</li><li>Inventory: Assisting with stock counts, receiving shipments, and reporting low stock.</li><li>Store Maintenance: Cleaning and organizing the store environment.</li></ul>Key Skills &amp; Qualifications<ul><li>Skills: Strong communication, interpersonal, and problem-solving skills, plus familiarity with POS systems.</li><li>Qualifications: Often requires a high school diploma or equivalent, with many roles open to younger workers.</li></ul>Typical Duties<ul><li>Welcoming and engaging with shoppers.</li><li>Demonstrating products and explaining features.</li><li>Handling cash, credit, and gift card transactions.</li><li>Unpacking and organizing new merchandise.</li><li>Maintaining product knowledge.</li></ul>Job Types: Full-time, PermanentPay: From KD230.000 per month

Sales Clerk (Bosnia & Herzegovina)

Boutiqaat

At Boutiqaat, we&rsquo;re more than a beauty and fashion platform&mdash;we&rsquo;re a bold, digital lifestyle brand leading the e-commerce wave across the GCC. With style, tech, and customer obsession at our core, we create experiences that make people feel seen, heard, and valued.Now we&rsquo;re on the hunt for the face and voice of Boutiqaat&mdash;a Receptionist who&rsquo;s polished, professional, and brings a positive presence to every conversation.What You&rsquo;ll Be Doing:<ul><li>Welcoming visitors, partners, and VIPs with warmth, confidence, and efficiency.</li><li>Managing calls, emails, and inquiries like a pro&mdash;connecting people to the right department with ease.</li><li>Maintaining a tidy, organized front-desk area that reflects our sleek, modern brand.</li><li>Supporting admin tasks and office coordination to keep our operations running smoothly.</li><li>Being the go-to point of contact for all things &ldquo;first impression&rdquo;&mdash;because you set the tone.</li></ul>What You Bring to the Table:<ul><li>A charming, confident, and approachable personality with exceptional communication skills.</li><li>Fluency in English and Arabic is Mandatory.</li><li>Previous experience in a receptionist, customer service, or front-desk role.</li><li>Professionalism, punctuality, and the ability to handle multiple tasks with grace.</li><li>Tech-savvy mindset and comfort using basic office tools and phone/email systems.</li></ul>Why Boutiqaat:Because we don&rsquo;t do ordinary. At Boutiqaat, you&rsquo;ll be part of a vibrant, youthful environment where style meets innovation. We celebrate creativity, empower individuality, and offer growth opportunities that match your ambition. This is more than a job&mdash;it&rsquo;s your runway to something bigger.Ready to be the first smile people see and the voice they remember?Apply now and make your mark at Boutiqaat.Job Type: Full-timeApplication Question(s):<ul><li>What is your current Salary? </li><li>What is your expectations? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Receptionist

Explore 187+ Customer service representative in Kuwait City Kuwait this January. Find roles across top companies and apply now to boost your career.