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customer service representative

Alghanim INDUSTRIES

<b>Date:</b> 19 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
<br>Job Responsibilities
<br>Answers customers’ queries
<br>Understands and fulfil customer needs and requirements.
<br>Maintains positive attitude during customers’ interactions.
<br>Ensures sales activities are handled in line with Alghanim policy.
<br>Supports in solving customer concerns/complaints.
<br>Works in coordination with Section Heads to provide excellent customer service.
<br>Keeps all company information including sales figures strictly confidential
<br>Follows Alghanim policies and guidelines
<br>Demonstrates high problem solving skills
<br>Practices high knowledge of Alghanim major functions and responsibilities
<br>Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
<br>Being aware of business KPIs and objectives
<br>Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
<br>Contributes to cost control and minimizing theft measures
<br><br>
Candidate Requirements
<br>2-3 years of experience,
<br>Strong English and Arabic language capabilities
<br>Strong communication, presentation and interpersonal skills
<br>Solving problem skills
<br><br>
Education Bachelor’s Degree

Customer Service Representative

<b>Date:</b> 14 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
<br>Job Responsibilities
<br><br>
Preparing the traffic letter and personal clearance for the customer.
<br><br>
Transfer of the equity transaction.
<br><br>
Preparing the irrevocable standing order to the customer.
<br><br>
Receiving the credit notes from the showrooms and doing the needful.
<br><br>
Checking new deals which are received from the showrooms (ACC. Division, NL control & posting date, FSRs & customers signatures).
<br><br>
Preparing payment refund form for the customer.
<br><br>
Reply to customer inquiries via phone.
<br><br>
Posting deals into the kerridge system.
<br><br>
Candidate Requirements
<br><ul>
<li>0 – 2 years of experience.</li>
<li>2-year Diploma in a relevant field.</li>
<li>Customer-centric attitude.</li>
<li>Excellent communication skills.</li>
<li>Basic computer skills.</li>
<li>Bi-lingual (Arabic/English) preferred.</li>
</ul>


Customer Service Representative - Credit

Azadea

<div><div>Style Advisor(Job Number: STY000093)</div><div>
Description</div><div><div>
<div>
<div><div><p><b>ABOUT THE COMPANY</b></p></div><div><br>
<p>
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.</p></div></div><div><br>
<div>
<p><b>JOB PURPOSE</b></p></div><div><br>
<p>
The Style Advisor is responsible for providing a seamless, stylish, personalized, and enjoyable customer experience.</p></div></div><div><br>
<div>
<p><b>RESPONSIBILITIES</b></p></div><div><br>
<ul><li> Greet customers actively and attend to their needs in the fitting room, ensuring the area is always neat and readily available to accommodate customers.</li></ul>
<ul><li> Provide exceptional customer service by addressing individual requests and expectations, ensuring an outstanding shopping experience that consistently attracts both current and potential customers.</li></ul>
<ul><li> Create and maintain a customer database to foster brand loyalty through personalized shopping experiences, strong customer relationships, and long-term engagement strategies, thereby maximizing sales.</li></ul>
<ul><li> Remain informed of trends and maintain a timeless understanding of fashion principles to continually enhance and share the team's fashion expertise.</li></ul>
<ul><li> Demonstrate a deep understanding of the store, enabling quick identification of customer concerns and efficient resolution with minimal supervision.</li></ul>
<ul><li> Drive sales by consistently demonstrating exceptional clientele selling skills, focusing on individual customers, understanding their fashion preferences, and fulfilling their wardrobe needs.</li></ul>
<ul><li> Determine customer needs by considering their personal features, preferences, and wardrobe choices. Provide expert advice on sizes, colors, and styles to enhance their shopping experience.</li></ul>
<ul><li> Handle product repairs and maintain consistent follow-up with clients regarding product service, repairs, and alterations.</li></ul>
<ul><li> Utilize customer-centric tools, product knowledge resources, and in-store technology to effectively communicate information about product features, benefits, and current trends to customers.</li></ul>
</div>
</div><br>
</div></div></div><div>Qualifications</div><div><div>
<div>
<div><div><p><b>LANGUAGE &amp; TECHNICAL SKILLS</b></p></div><div><br>
<p><b>
Language Proficiency</b></p>
<ul><li> Fluency in English.</li></ul>
<p><b>
Technical Skills</b></p>
<ul><li> Proficiency in MS Office.</li></ul>
<p><b>
Specific Expertise</b></p>
<ul><li> Knowledge of beauty products, especially particular lines of cosmetics.</li></ul></div></div><div><br>
<div>
<p><b>EDUCATION</b></p></div><div><br>
<p>
Bachelor&rsquo;s degree in Fashion Design, or Fashion Styling, or a related field.</p></div></div><div><br>
<div>
<p><b>EXPERIENCE</b></p></div><div><br>
<p>
Zero to one years of experience in Fashion Retail, or Customer Service, or a similar role.</p></div></div></div></div><br>
<div>
</div><div></div><br>
<br>
<br>
<div><div><div><div><p><b>BEHAVIORAL COMPETENCIES</b></p></div><div><br>
<p><b>
Customer Focus</b></p>
<p>
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.</p>
<p><b>
Action Oriented</b></p>
<p>
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.</p>
<p><b>
Ensures Accountability</b></p>
<p>
Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.</p>
<p><b>
Communicates Effectively</b></p>
<p>
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.</p>
<p><b>
Situational Adaptability</b></p>
<p>
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.</p>
</div>
</div><br>
</div></div><p>Azadea Group is an Equal Employment Employer &ndash; <i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.</i></p></div><div><div><br>
</div>
Organization: Massimo Dutti</div><div>
Primary Location: Kuwait-Kuwait, Avenue Mall</div><div>
Schedule: Full-time</div><div>
Unposting Date: Ongoing</div></div>

Style Advisor

<b>Date:</b> 6 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
<br>Job Responsibilities
<br>Plans, directs, coordinates and controls the total number of incoming calls from existing customers
<br>Attends to enquiries from new prospects and makes outgoing calls
<br>Opening new job cards related to the service center
<br>Solving customers problems related to delivery and showroom
<br>Conduct customer satisfaction surveys
<br>Forward customer complaints by email to call centre supervisor
<br>Execute telemarketing campaigns
<br>Ensure proper call execution in order to maintain highest quality customer service and increase sales
<br><br>
Candidate Requirements
<br>Bilingual - good command of both English and Arabic
<br>2 year experience in the same field
<br>Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
<br>Good communication skills
<br>Clear voice and pronunciation
<br>Team player
<br>Friendly attitude with customers and team members
<br>Excellent customer service skills
<br><br>
Education High School / Diploma

Call Center Agent

<b>Date:</b> 20 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Job Summary
<br>To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.
<br>Job Responsibilities
<br>Customer Service
<br><br>
Acknowledges customers with greeting and smiling
<br>Being constantly presentable, pleasant and friendly
<br>Identifies & fulfils customer needs
<br>Ensures all customers are treated equally with respect
<br>Assists customers with packing when necessary/guides customer to delivery area
<br>Takes extra care in handling customers’ purchases
<br>Provides customers with accurate information
<br>Ensures customer’s info. updated and offers forwarding invoices via email
<br>Explains return & exchange policy
<br><br>
Sales
<br><br>
Obtains excellent and updated knowledge of all products & services
<br>Being aware of all in-store promotions; discounts, credit, coupons and etc…
<br>Promotes gift cards with focus on customer benefits
<br>Promotes warranty programs highlighting its benefits to customers (if applicable)
<br>Promotes Telly cards explaining features, options and benefits
<br><br>
Operations
<br><br>
Expedites customer payments effectively in an efficient manner
<br>Applies all POS procedures as instructed by store management.
<br>Maintains cash desk / packing area always clean and tidy
<br>Follows organizational rules and regulations / Policy & Procedures
<br>Follows company’s safety and security procedures
<br>Handles cash/credit payments and accurately counts customers’ money
<br>Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
<br>Masters computer applications in finalizing customers’ payments
<br><br>
Candidate Requirements
<br>Overall 1+ years of experience
<br>Good English language
<br>Good communication skills
<br><br>
Education Bachelor’s Degree

Cashier

Trafalgar Luxury Group

<div>
 <p>
  As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Offering product information and guidance to the Customers in the stores.
  </li>
  <li>
   Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
  </li>
  <li>
   Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
  </li>
  <li>
   Build customer Data base and follow-up with the VIP customers.
  </li>
  <li>
   Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
  </li>
  <li>
   Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
  </li>
  <li>
   Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
  </li>
  <li>
   Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
  </li>
  <li>
   Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
  </li>
  <li>
   Participate in ongoing training and development programs to enhance product knowledge and sales skills.
  </li>
  <li>
   Managing after sales service
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Requirements
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills in Arabic and English.
  </li>
  <li>
   Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
  </li>
  <li>
   Strong interpersonal skills with a customer-centric mindset.
  </li>
  <li>
   Ability to multitask and perform efficiently in a fast-paced environment.
  </li>
  <li>
   Proficiency in basic math and experience using a point-of-sale (POS) system.
  </li>
  <li>
   Flexibility to work varied schedules, including evenings, weekends, and holidays.
  </li>
  <li>
   Positive attitude, self-motivated, and a team player.
  </li>
  <li>
   High school diploma or equivalent required; additional education or certifications are a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Client Advisor (Watches & Jewelry)

Nejoud Restaurant Management Company

<ul><li><b>Customer service</b>: Greet customers, answer questions about the menu, and ensure their satisfaction.</li><li><b>Order taking</b>: Accurately take orders, process payments, and handle cash or point-of-sale systems.</li><li><b>Food and beverage service</b>: Prepare and serve food and drinks promptly and correctly.</li><li><b>Food preparation</b>: Assist with food preparation, which may include cooking, and ensuring ingredients are ready.</li><li><b>Cleaning and maintenance</b>: Keep dining and work areas clean, sanitized, and organized, which can include sweeping, wiping tables, and maintaining restrooms.</li><li><b>Teamwork</b>: Collaborate with other team members and supervisors to ensure smooth operations.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to KD250.000 per month</p>

Barista/ Service Crew

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