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customer service representative

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customer service representative (csr)

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customer support executive

customer service specialist

KUZ TECH (SMC) PVT LTD

<ul><li><b>Job Title: Customer Service Specialist</b></li><li><b>Location:</b> Shahrah-e-Faisal, Karachi</li><li><b>Job Type:</b> Full-time, On-site, Night Shift</li><li><b>Salary:</b> 100k to 130k</li></ul><p><b>Working Hours:</b></p><ul><li><b>Monday to Friday:</b> 3:00 AM &ndash; 12:00 PM</li><li><b>Saturday:</b> 3:00 AM &ndash; 8:00 AM</li></ul><p><b>About the Role</b></p><p>We are seeking a proactive and customer-focused <b>Customer Service Specialist</b> to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries via <b>email, live chat, and phone calls</b> in a timely and professional manner.</li><li>Resolve customer issues efficiently while maintaining a positive and empathetic approach.</li><li>Monitor customer feedback and suggest improvements to products, services, or processes.</li><li>Handle <b>back-office tasks</b> efficiently.</li><li>Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.</li><li>Uphold company policies while consistently delivering a <b>customer-first experience</b>.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li><b>Experience:</b> 2&ndash;3 years of experience in <b>customer service (preferably in e-commerce)</b></li><li>Excellent communication and interpersonal skills</li><li>Strong <b>problem-solving, decision-making, and multitasking skills</b>.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with <b>CRM tools, ticketing systems, or customer service software</b> is a plus.</li></ul><p><b>Perks &amp; Benefits</b>:</p><ul><li>Competitive salary</li><li>Paid leaves</li><li>Health insurance</li><li>Overtime pay on gazetted holidays</li><li>Opportunity to work with a fast-growing international e-commerce brand</li><li>Exposure to global industry practices and events</li></ul><p>Send your CV to <b>hiring@kuz.com.au</b> with the subject line <b>&ldquo;Customer Service Specialist&rdquo;</b></p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs130,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce? </li><li>Are you available to work night shifts (3:00 AM &ndash; 12:00 PM, Monday to Friday; 3:00 AM &ndash; 8:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul><p>Work Location: In person</p>

Customer Service Specialist

Eminent4U

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Service Specialist (Sales) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).</p><p><b>Responsibilities and KPIs:</b></p><ul><li><b>Customer Interaction &amp; Support:</b> Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li><b>Product Knowledge &amp; Expertise:</b> Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li><b>Sales Upgrades:</b> Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li><b>Collaboration &amp; Reporting:</b> Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li><li>A-Levels / O-Levels pass are encourage to apply</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday, Birthday Allowance &amp; along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: Starting from <b>01:00 PM </b>till <b>02:00 AM </b>PK time (any nine hours) with alternate weekends off.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> at least couple of years experience in similar capacity</p><p><b>Salary:</b> Up to PKR 170,000 per month | Tier base model | Incentives</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs170,000.00 per month</p><p>Application Question(s):</p><ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul><p>Experience:</p><ul><li>International Call Centre: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Service Specialist (Sales)

<p>About Eminent4U Private Limited:</p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p>Job Purpose:</p><p>As Customer Service Specialist (Sales | Retentions | Reviews) you will be the voice of the company in customer interactions, responsible for pitching sales or reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily targets and maintaining detailed records of customer interactions.</p><p>Responsibilities and KPIs:</p><ul><li>Act as the voice of the company in customer interactions.</li><li>Meet daily targets and maintain detailed records of customer interactions or sales.</li><li>Pitch reviews on multiple platforms and engage with customers or Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li></ul><p>Skills and Qualifications:</p><ul><li>Excellent communication and conversation skills.</li><li>Time punctuality and problem-solving skills.</li><li>Attention to detail and ability to multitask.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li></ul><p>Job Type: Full-Time | Permanent</p><p>Experience: At least a year of experience in similar capacity</p><p>Salary: Up to PKR 150,000 per month | Tier base model | KPIs, Commission, Incentives along with several other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality Bonus, Weekday Allowance &amp; Birthday Allowance, Annual Leaves, Medical Insurance, etc.)</p><p>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</p><p>Location: PECHS, Block-6, Karachi.</p><p>Email: careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Experience:</p><ul><li>Customer Service: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Specialist (Sales | Retentions | Reviews

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.</p><p><b>Responsibilities:</b></p><ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul><p><b>Competency and Qualifications:</b></p><ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> at least 2-3 years of experience in similar capacity</p><p><b>Salary:</b> Up to PKR 150,000 per month</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Experience:</p><ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Escalation Specialist

<div><div><div><div><div><div><div><div><div>Job Summary</div></div></div></div></div></div></div></div>
We are looking for a CPD Specialist (Customer Project Development) to join our Commercial team in Karachi, Pakistan. In this role, you will act as a key link between Account Managers and internal departments, ensuring smooth project execution and excellent customer service. You&rsquo;ll manage workflows, pricing, and system updates in SFDC and SAP, while supporting documentation, sampling, and regulatory inquiries. This is a one-year fixed-term, onsite position offering an opportunity to work in a dynamic, collaborative environment and gain hands-on experience with global processes and systems.<div></div><div><div>
Where You&rsquo;ll Make a Difference</div><ul><li>
Manage project workflows to ensure smooth and timely execution.</li><li>
Coordinate with Account Managers to maintain accurate pipelines and support customer visits.</li><li>
Handle sample and quotation tasks, updating shared files and tracking progress.</li><li>
Prepare documentation and proforma invoices as needed.</li><li>
Execute SAP transactions for pricing, label information, and price checks.</li><li>
Serve as the main contact for forecast entries and customer-related system updates.</li><li>
Support regulatory inquiries and oversee bank sampling and selection processes.</li></ul><div></div><div>
What Makes You the Right Fit</div><ul><li>
Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.</li><li>
1&ndash;2 years of experience in customer service, project coordination, or commercial operations.</li><li>
Familiarity with Salesforce (SFDC) and SAP systems is highly desirable.</li><li>
Strong MS Office skills (Excel, PowerPoint).</li><li>
Excellent communication skills in English (written and spoken).</li><li>
Ability to work under pressure and meet deadlines.</li><li>
Detail-oriented with strong organizational and follow-up skills.</li><li>
Collaborative, responsible, and customer-focused mindset.</li></ul><div></div><div>
How Would You Stand Out?</div><ul><li>
Previous experience in a similar role within a commercial or project-driven environment.</li><li>
Proven ability to manage multiple priorities effectively.</li><li>
Strong problem-solving skills and proactive approach.</li></ul><div></div><div>
Why Choose Us?</div><ul><li>
Be part of a dynamic commercial team driving impactful projects.</li><li>
Opportunity to work closely with cross-functional teams and develop your expertise.</li><li>
Gain hands-on experience with leading systems like SFDC and SAP.</li><li>
Contribute to delivering exceptional customer service and operational excellence.</li><li>
Work in a collaborative and supportive environment.</li><li>
Build valuable experience in a global organization.</li></ul></div><div></div><div>
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</div><div></div><div>
Visit <div>IFF.com/careers/workplace-diversity-and-inclusion</div> to learn more</div></div>

Sales Support (CPD) (1 year fixed term contract - maternity cover)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About Contour:</div><div></div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div></div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div></div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Position Overview</div><div>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div></div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><ul><li>Answering general support queries from our hotel clients over phone and email</li><li>Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li><li>Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li><li>Providing internal support for sales, account management and online marketing functions within the company</li><li>Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul><div>
Technical Support &amp; Issue Resolution</div><ul><li>Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li><li>Conduct research and analysis within internal data platforms to support problem-solving.</li><li>Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul><div></div><div>
Internal Collaboration</div><ul><li>Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Spanish)

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
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  Qualifications
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 Job Specifications
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 <ul>
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   O Levels/Intermediate or above
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   Excellent Written and Verbal English communication
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  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
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  </li>
 </ul>
 <strong>
  Why should you join us?
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  Skills
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 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
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 <ul>
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   Critical Thinking
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   Time Management
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   Specialist Focus
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   Organizing
  </li>
  <li>
   Priority Setting
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   Problem Solving
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   Professional Composure
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  </li>
 </ul>
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  Perks Of Being An Ibexian
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 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
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   On job training
  </li>
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   Two days off in a week
  </li>
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   Ergonomic furniture and infrastructure
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   Referral Rewards
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   Annual Increment
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   Conveyance facility
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   Loan facility
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   Employee Appreciation programs
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  </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
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 <strong>
  What You Can Expect After Applying?
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 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
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  Responsibilities
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   Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
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   Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
  </li>
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   Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  </li>
  <li>
   Maintain swift responses to customers through phone call
  </li>
  <li>
   Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
  </li>
  <li>
   Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
  </li>
  <li>
   Stay up to date by researching similar product symptoms to provide accurate solutions
  </li>
  <li>
   Ensure compliance with all company policies, procedures, and practices
  </li>
 </ul>
</div>


Customer Services Specialist

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