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customer service specialist

Digital Mall المول الرقمي

<div>
 Job brief
 
 
 We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
 </li>
 <li>
 Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
 </li>
 <li>
 Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
 </li>
 <li>
 Document customer interactions and resolutions to ensure consistent and high-quality support.
 </li>
 <li>
 Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
 </li>
 <li>
 Proactively identify and escalate complex issues to the appropriate technical team.
 </li>
 <li>
 Maintain a positive and professional demeanor, building trust and rapport with each customer.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 years of experience in technical support or customer service.
 </li>
 <li>
 Strong understanding of computers, software, and troubleshooting principles.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
 </li>
 <li>
 Active listening skills and a genuine desire to help customers.
 </li>
 <li>
 Ability to work independently and manage multiple tasks efficiently.
 </li>
 <li>
 Proficient in using computers and comfortable navigating various software applications.
 </li>
 <li>
 Ability to fluently speak, write, and read in both English and Arabic
 </li>
 <li>
 A positive and solutions-oriented attitude.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

Customer Service Specialist

Optima Legal Technology LLC

<div>
 
 
 Company Description
 
 
 
 Optima LegalTech is the first LegalTech company in Oman providing software solutions dedicated to legal professionals.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Specialist located in Muscat. The Sales Specialist will be responsible for communication, customer service, sales, training, and sales management on a day-to-day basis.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Experience in sales and sales management
 </li>
 <li>
 Excellent interpersonal skills
 </li>
 <li>
 Organizational skills and attention to detail
 </li>
 <li>
 Proven track record in meeting sales targets
 </li>
 <li>
 Familiarity with legal software solutions is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration or related field
 </li>
 </ul>
</div>

Sales Specialist

<div>
 Job brief
 
 
 We are looking for a Sales Specialist with excellent communication and persuasion abilities to support sales team members, develop sales programs, and set and meet the KPIs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Developing sales strategies and plans to achieve sales targets and business objectives. This includes identifying target markets, analyzing customer needs, and determining the most effective sales approaches.
 </li>
 <li>
 Generating leads through various channels such as cold calling, email marketing, social media, networking events, and referrals. Conducting research to identify potential clients and initiating contact to explore sales opportunities.
 </li>
 <li>
 Delivering persuasive sales presentations and product demonstrations to potential clients. Effectively communicating the value proposition, features, and benefits of the product or service to generate interest and close deals.
 </li>
 <li>
 Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty. This involves regular communication, understanding customer needs, addressing concerns, and providing ongoing support.
 </li>
 <li>
 Negotiating pricing, terms, and contracts with potential clients to reach mutually beneficial agreements. Employing sales techniques and tactics to overcome objections, handle negotiations, and secure sales closures.
 </li>
 <li>
 Conducting market research and analyzing market trends, competition, and customer preferences. Gathering insights to identify opportunities, develop marketing strategies, and refine sales approaches.
 </li>
 <li>
 Collaborating with the marketing team to develop and execute marketing campaigns and promotions. This includes creating compelling messaging, selecting appropriate marketing channels, and tracking campaign performance.
 </li>
 <li>
 Utilizing CRM systems to manage customer information, track sales activities, and monitor the sales pipeline. Updating and maintaining accurate and comprehensive customer records.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in selling digital products &amp; services
 </li>
 <li>
 Fluent in Arabic and English writing and speaking
 </li>
 <li>
 Skilled in Math and Computers
 </li>
 <li>
 Strong communication and presentation skills
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

<div>
 Job brief
 
 
 We're hiring a Digital Marketing Specialist with strong communication and persuasion skills to plan, execute, and optimize multi-channel paid media. Youll support the marketing team, own performance KPIs end-to-end, and turn insights into growth.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Developing marketing strategies and plans to achieve marketing targets and business objectives. This includes identifying target markets, analyzing customer needs, and determining the most effective marketing approaches.
 </li>
 <li>
 Build and execute paid media plans across Meta, Google/YouTube, Snapchat, TikTok, and X/Twitter; own budgets, pacing, and daily optimization.
 </li>
 <li>
 Run structured A/B tests (audience, creative, placements, bidding, landing pages) and scale winners methodically.
 </li>
 <li>
 Generating leads through various channels such as cold calling, email marketing, social media, networking events, and referrals. Conducting research to identify potential clients and initiating contact to explore marketing opportunities.
 </li>
 <li>
 Delivering persuasive marketing presentations and product demonstrations to potential clients. Effectively communicating the value proposition, features, and benefits of the product or service to generate interest and close deals.
 </li>
 <li>
 Negotiating pricing, terms, and contracts with potential clients to reach mutually beneficial agreements. Employing marketing techniques and tactics to overcome objections and handle negotiations.
 </li>
 <li>
 Conducting market research and analyzing market trends, competition, and customer preferences. Gathering insights to identify opportunities, develop marketing strategies, and refine sales approaches.
 </li>
 <li>
 Collaborating with the marketing team to develop and execute marketing campaigns and promotions. This includes creating compelling messaging, selecting appropriate marketing channels, and tracking campaign performance.
 </li>
 <li>
 Utilizing CRM systems to manage customer information, track sales activities, and monitor the sales pipeline. Updating and maintaining accurate and comprehensive customer records.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 experience on all listed platforms: Meta Ads, Google Ads/YouTube, Snapchat Ads, TikTok Ads, and X/Twitter Ads (2+ Years)
 </li>
 <li>
 Fluent in Arabic and English (spkend &amp; written)
 </li>
 <li>
 Skilled in Math and Computers
 </li>
 <li>
 Strong communication and presentation skills
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 All of the hardware and software will be provided for you.
 </li>
 <li>
 Sponsorship VISA will be provided for expats.
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered.
 </li>
 <li>
 Work-Life balance.
 </li>
 <li>
 Fun and fair work culture with opportunities to learn, upskill, and grow your portfolio through diverse projects.
 
 </li>
 </ul>
</div>

Digital Marketing Specialist

PayTech Group

<div>
 
 Job Title
 
 : Sales Specialist
 
 
 
 Term
 
 : 12 months
 
 
 
 Location
 
 : Muscat, Oman
 
 
 
 Division
 
 : Cards
 
 
 
 Reports
 
 
 to
 
 : Head of Sales
 
 
 
 PURPOSE OF THE PROJECT
 
 
 
 As a Sales Specialist, you will play a key role in driving revenue growth and expanding footprint within the Kingdom. You will actively identify and engage with new business opportunities, manage and nurture relationships with existing clients and collaborate across teams (Product, Strategy, Client Services, Marketing) to deliver tailored solutions. You will be responsible for meeting performance metrics, building a robust sales pipeline, negotiating, and closing deals, and ensuring client satisfaction post-sale.
 
 
 
 Core Responsibilities and Accountabilities:
 
 
 
 <ul>
 <li>
 Lead sales discussions and pitch client products to end business customers according to clients prospects list, focusing across various industry verticals
 </li>
 <li>
 Support operational onboarding of new customers such as account application forms and other documentation
 </li>
 <li>
 Follow up with onboarded customers to ensure activation and first usage
 </li>
 <li>
 Provide regular status updates to Clients management on progress against KPIs, through:
 </li>
 <ul>
 <li>
 Progress update meetings
 </li>
 <li>
 Steering committee meetings; and
 </li>
 <li>
 Regular reporting on progress status
 
 </li>
 </ul>
 <li>
 Leverage assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities
 
 
 </li>
 </ul>
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 5-10 years of relevant sales experience in commercial cards (required)
 </li>
 <li>
 The ability to articulate the core value proposition (financial, operational and governance) of the commercial card payments for the businesses
 </li>
 <li>
 Understanding of the domestic and cross-border supplier payments management (card and non-card rails) across verticals, identified by Client (primarily B2B payments in Digital Services (business software and ads), Education, Healthcare, MICE, Travel Wholesale, Media buying) (required)
 </li>
 <li>
 Strong collaborator, result driven and high level of energy &amp; initiative
 </li>
 <li>
 Excellent written and verbal communication in English (Arabic is a plus)
 
 
 
 </li>
 </ul>
 
 Mandatory Skills:
 
 
 
 <ul>
 <li>
 Ability to manage end-to-end sales cycles, from prospecting to negotiation and closing
 </li>
 <li>
 Strong understanding of cards, digital payments, acquiring, issuing, and value-added services
 </li>
 <li>
 Skilled in stakeholder engagement and customer success management
 </li>
 <li>
 Strong presentation and influencing capabilities at senior levels
 
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 Capacity to identify emerging market opportunities, anticipate client needs, and align sales strategy with our regional growth objectives
 </li>
 <li>
 Understanding of APIs, digital onboarding, open banking, or fintech integrations to tailor our products to client needs
 
 </li>
 </ul>
</div>

DHL Global Forwarding

<div>
 Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
 
 
 
 Who lands Legendary deals? You do
 
 DHL Global Forwarding has an opening for a BDM &ndash; IP - Chinese in
 
 Oman.
 
 
 
 Join us in connecting people and improving lives!
 
 
 
 In this BDM &ndash; IP - Chinese position
 
 
 
 
 <ul>
 <li>
 Execute business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets
 </li>
 <li>
 Deliver projects and initiatives to develop new business and maximize exposure for DPDHL amongst targeted prospects
 </li>
 <li>
 Undertake market studies and feasibility studies to assess market potential and analyze target groups
 </li>
 <li>
 Prospect new business development opportunities through market research, developing marketing initiatives, etc.
 </li>
 <li>
 Initiate contact with targeted prospects, identify decision makers and work to understand strategic business challenges and priorities
 </li>
 <li>
 Identify prospective customer needs and matches these with DHL&rsquo;s services
 </li>
 <li>
 Develop leads, conduct pre-proposal visitations, prepare difficult proposals and conduct negotiations to close
 </li>
 <li>
 Maintain and build relationships with prospects and potential key accounts including prospects&rsquo; highest buying levels and coordinate the activities of prospect-focused teams
 </li>
 <li>
 Initiate new business relationships with non-buying accounts that have been targeted by the company
 </li>
 <li>
 Partner with local, district and regional management to coordinate customer requests and services that are being promoted
 </li>
 <li>
 Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management
 </li>
 <li>
 Identify problems that may not be clear in own area of authority and modify work methods accordingly without the benefit of defined procedures
 </li>
 <li>
 Convince external parties to accept complete proposals and programs, typically others have an interest exists to accept new concepts, practices and approach
 </li>
 <li>
 May provide functional guidance, advice or training to less experienced business development positions
 
 
 
 </li>
 </ul>
 
 Now, here is what we need from you!
 
 
 
 
 Education Level
 
 
 
 Bachelor&rsquo;s Degree or equivalent experience/qualification
 
 
 
 Experience Level
 
 
 
 more than 4 years
 
 
 
 We offer:
 
 
 
 
 <ul>
 <li>
 Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
 </li>
 <li>
 Possible further career development
 </li>
 <li>
 Competitive salary
 
 
 
 </li>
 </ul>
 
 Why join DHL Global Forwarding?
 
 
 
 We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
 
 
 Our
 
 TOP EMPLOYER prestigious certification
 
 attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
 
 
 We aspire to become the undisputed leader in our industry,
 
 when people think of forwarding; we want them to think DGF
 
 because we have:
 
 
 
 <ul>
 <li>
 The largest global network with more than :30,000 passionate employees
 </li>
 <li>
 The most efficient processes and fastest response times
 </li>
 <li>
 The best solutions and best customer service
 
 
 
 </li>
 </ul>
 
 Our Vision:
 
 The Logistics Company for the World.
 
 
 
 Our Mission:
 
 Excellence. Simply Delivered.
 
 
 
 Our Purpose:
 
 Connecting People, improving lives.
 
 
 
 Our Values:
 
 Respect &amp; Results
 
 
 
 Our Goals:
 
 Employer, Provider, and Investment of Choice, Living Responsibility
 
 
 
 DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
 
</div>

BDM – IP - Chinese

<div></div><div><div>BDM &ndash; IP - Chinese</div> 
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who lands Legendary deals? You do DHL Global Forwarding has an opening for a BDM &ndash; IP - Chinese in Oman.
Join us in connecting people and improving lives! 
In this BDM &ndash; IP - Chinese position
<ul><li>Execute business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets</li>
<li>Deliver projects and initiatives to develop new business and maximize exposure for DPDHL amongst targeted prospects</li>
<li>Undertake market studies and feasibility studies to assess market potential and analyze target groups</li>
<li>Prospect new business development opportunities through market research, developing marketing initiatives, etc.</li>
<li>Initiate contact with targeted prospects, identify decision makers and work to understand strategic business challenges and priorities</li>
<li>Identify prospective customer needs and matches these with DHL&rsquo;s services</li>
<li>Develop leads, conduct pre-proposal visitations, prepare difficult proposals and conduct negotiations to close</li>
<li>Maintain and build relationships with prospects and potential key accounts including prospects&rsquo; highest buying levels and coordinate the activities of prospect-focused teams</li>
<li>Initiate new business relationships with non-buying accounts that have been targeted by the company</li>
<li>Partner with local, district and regional management to coordinate customer requests and services that are being promoted</li>
<li>Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management</li>
<li>Identify problems that may not be clear in own area of authority and modify work methods accordingly without the benefit of defined procedures</li>
<li>Convince external parties to accept complete proposals and programs, typically others have an interest exists to accept new concepts, practices and approach</li>
<li>May provide functional guidance, advice or training to less experienced business development positions</li></ul> 
Now, here is what we need from you! 
<div><div><div><div>Education Level 
 </div></div> 
<div><div>Bachelor&rsquo;s Degree or equivalent experience/qualification</div> 
</div> 
 
<div></div><div><div>Experience Level 
 </div></div> 
<div><div>more than 4 years</div></div></div> 
</div>We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
 
#LI-MEA</div>

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270 customer service specialist jobs IN Muscat Oman

Customer Service Specialist

Sales Specialist

Sales Specialist

Digital Marketing Specialist

Sales Specialist

BDM – IP - Chinese

BDM – IP - Chinese