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guest service center agent Jobs in Muscat Oman

guest service center agent

guest service agent

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; High School Diploma
 
 
 &bull; Previous experience in Front Office
 
 
 &bull; Familiar with local information such as transportation, attractions and airport information
 
 
 &bull; Good communication skills
 
 
 &bull; Good level of English both verbal and written
 
 
 
</div>

Bell Captain

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE &ndash; TIVOLI LA VIE
 
 
 
 
 
 At
 
 Tivoli La Vie Muscat Hotel &amp; Residences
 
 , we embody the following values:
 
 
 
 <ul>
 <li>
 
 We take pride in our work, our presentation, and the way we communicate with guests and colleagues.
 
 
 
 </li>
 <li>
 
 We use initiative and find the most effective solutions for guests and colleagues.
 
 
 
 </li>
 <li>
 
 We work collaboratively across all departments to deliver exceptional service.
 
 
 
 </li>
 <li>
 
 We seek creative ways to surprise and delight our guests.
 
 
 
 </li>
 <li>
 
 We treat everyone with dignity and respect&mdash;every individual matters.
 
 
 
 </li>
 <li>
 
 We uphold integrity, honesty, and professionalism in everything we do.
 
 
 
 </li>
 <li>
 
 We proudly represent our hotel and our country to guests from around the world.
 
 
 
 </li>
 </ul>
 
 
 POSITION OVERVIEW
 
 
 
 
 
 The
 
 Barista
 
 is responsible for preparing and serving a wide variety of high-quality coffee, tea, and specialty beverages while providing warm, attentive, and engaging guest service. This role ensures consistency, cleanliness, and efficiency at the coffee station, contributing to the overall guest dining experience.
 
 
 
 
 
 KEY DUTIES &amp; RESPONSIBILITIES
 
 
 
 
 
 
 Beverage Preparation
 
 
 
 
 <ul>
 <li>
 
 Prepare and serve all espresso-based and brewed beverages according to Tivoli standards.
 
 
 
 </li>
 <li>
 
 Create specialty coffees, teas, and signature drinks with consistency and precision.
 
 
 
 </li>
 <li>
 
 Maintain product quality and ensure proper portioning, temperature, and presentation.
 
 
 
 </li>
 <li>
 
 Ensure freshness of beans, milk, syrups, and all beverage ingredients.
 
 
 
 </li>
 </ul>
 
 
 Guest Service
 
 
 
 
 <ul>
 <li>
 
 Greet guests warmly and take orders in a friendly, professional manner.
 
 
 
 </li>
 <li>
 
 Offer recommendations and upsell beverages and pastries as appropriate.
 
 
 
 </li>
 <li>
 
 Respond proactively to guest needs and resolve issues with courtesy and efficiency.
 
 
 
 </li>
 <li>
 
 Maintain a guest-first mindset at all times.
 
 
 
 </li>
 </ul>
 
 
 Operational Tasks
 
 
 
 
 <ul>
 <li>
 
 Operate espresso machines, grinders, brewers, blenders, and POS systems confidently.
 
 
 
 </li>
 <li>
 
 Maintain cleanliness and organization of the barista station and service counter.
 
 
 
 </li>
 <li>
 
 Assist in stock rotation, inventory checks, and daily requisitions.
 
 
 
 </li>
 <li>
 
 Follow all hygiene, sanitation, and HACCP standards.
 
 
 
 </li>
 </ul>
 
 
 Teamwork &amp; Communication
 
 
 
 
 <ul>
 <li>
 
 Coordinate with the F&amp;B team to ensure smooth and timely service.
 
 
 
 </li>
 <li>
 
 Communicate effectively with colleagues and supervisors about operational needs.
 
 
 
 </li>
 <li>
 
 Support the outlet during busy periods and assist in other areas when required.
 
 
 
 </li>
 </ul>
 
 
 Health, Safety &amp; Hygiene
 
 
 
 
 <ul>
 <li>
 
 Follow all food safety regulations and cleaning schedules.
 
 
 
 </li>
 <li>
 
 Ensure safe operation of all equipment.
 
 
 
 </li>
 <li>
 
 Report hazards, maintenance issues, or equipment faults immediately.
 
 
 
 </li>
 </ul>
 
 
 QUALIFICATIONS &amp; SKILLS
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 
 Previous experience as a Barista or in a similar F&amp;B service role (1&ndash;2 years preferred).
 
 
 
 </li>
 <li>
 
 Experience in a hotel, caf&eacute;, or specialty coffee environment is an advantage.
 
 
 
 </li>
 </ul>
 
 
 Technical Skills
 
 
 
 
 <ul>
 <li>
 
 Strong knowledge of coffee beans, brewing methods, and barista techniques.
 
 
 
 </li>
 <li>
 
 Ability to operate and maintain professional coffee equipment.
 
 
 
 </li>
 <li>
 
 Basic POS and cash-handling skills.
 
 
 
 </li>
 </ul>
 
 
 Personal Competencies
 
 
 
 
 <ul>
 <li>
 
 Excellent communication and guest service skills.
 
 
 
 </li>
 <li>
 
 Attention to detail, creativity, and passion for quality beverages.
 
 
 
 </li>
 <li>
 
 Ability to work under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Positive attitude, professional grooming, and team-oriented mindset.
 
 
 
 </li>
 </ul>
 
 
 PHYSICAL REQUIREMENTS
 
 
 
 
 <ul>
 <li>
 
 Ability to stand for extended periods.
 
 
 
 </li>
 <li>
 
 Comfortable working shifts, weekends, and public holidays.
 
 
 
 </li>
 <li>
 
 Capable of lifting and carrying moderate weights as required.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 &bull; High School diploma
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant operations
 
 
 &bull; Passion for excellent service
 
 
 &bull; Excellent team player
 
 
 &bull; English speaking
 
 
 
</div>

Barista

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in Hotel Management or related field
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant and Banquet operation
 
 
 &bull; Passion for leadership and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Excellent guest service skills
 
 
 
</div>

Event Executive

Outlet Supervisor

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