customer service senior engineer Jobs in Muscat Oman

customer service senior engineer

customer service specialist Jobs in Muscat Oman

customer service specialist

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guest service center agent Jobs in Muscat Oman

guest service center agent

guest service centre manager Jobs in Muscat Oman

guest service centre manager

customer service advisor

Muscat National Development and Investment

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.Responsibilities:<ul><li>Handle incoming customer inquiries by phone, email, or chat.</li><li>Provide accurate information regarding products, services, or procedures.</li><li>Record details of customer interactions and follow up as necessary.</li><li>Resolve customer concerns or escalate them to the relevant department.</li><li>Maintain up-to-date knowledge of company policies and procedures.</li><li>Support other team members to ensure consistent service standards.</li><li>Adhere to internal processes and compliance requirements.</li></ul>Requirements:<ul><li>High school diploma or equivalent required.</li><li>Previous experience in a customer service or call center environment preferred.</li><li>Strong communication and active listening skills.</li><li>Ability to remain calm and professional in challenging situations.</li><li>Basic computer literacy, including use of email and data entry tools.</li><li>Attention to detail and good problem-solving ability.</li><li>Ability to work in shifts if required.</li></ul>Job Type: Full-time

Customer Service Advisor

Al siyabi group International LLC

<ul><li>Meet &amp; greet the visitors to direct them to the sales team.</li><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.</li><li>Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.</li><li>Provide accurate and timely information regarding property details, construction status &amp; any other requirements.</li><li>Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.</li><li>Assist clients with service requests, including modifications, payments, and updates.</li><li>Maintain detailed records of client interactions, transactions, and feedback in the company&rsquo;s CRM system.</li><li>Leads management: ensure all leads are added in the company&rsquo;s CRM system, assigned, updated, and recycled.</li><li>Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.</li><li>Develop and implement strategies to enhance the customer experience and improve service quality.</li><li>Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.</li><li>Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.</li><li>Prepare and provided reports as required by management or any other stake holder.</li></ul>Job Type: Full-time

Customer Service (Omani National Only)

Wood

<div>
 
 Job Description
 
 
 
 
 Remarkable people, trusted by clients to design and advance the world
 
 
 
 Wood is looking to recruit an Assistant Finance Manager (Omani National) for our Oman Joint Venture. The role has dual reporting responsibilities to the regional Senior Finance Manager, and the Joint Venture General Manager. Business partnering is a key element of the role in providing finance and decision making support through building relationships and promoting close links with operational leadership, the business partner element to the role is to provide analysis, insight and views in respect of the financial performance of the business, be a trusted advisor and to add value that will assist in decision making.
 
 
 The role carries profit and loss and working capital responsibility, and in certain cases, will also involve balance sheet responsibilities for the applicable business. The other main aspects of the role include governance, financial control, internal and external reporting, financial forecasting and cash collection. The role will include responsibility for working alongside our Finance Delivery Centre teams and wider Middle East finance team and therefore excellent team working skills and collaboration are essential elements to help contribute to business efficiency and wider process improvement. This role has responsibility for ensuring that all JV and Group requirements are adhered to and that any financial risks are understood and mitigated as appropriate.
 
 
 
 Responsibilities
 
 
 
 
 Designing the future. Transforming the world
 
 
 
 <ul>
 <li>
 Full responsibility for all financial matters including accurate and timely completion of monthly reporting, optimising financial performance
 </li>
 <li>
 Report country financial performance to senior management including variance analysis, accounts receivables, DSO, accruals and unbilled analysis
 </li>
 <li>
 Ownership for annual budget, forecasts and rolling forecasts in conjunction with senior management, including validation / challenge over backlog, inputs from BD and operations
 </li>
 <li>
 Ensure forecasting accuracy and predictability through the rolling forecast v monthly actual result process
 </li>
 <li>
 Ownership of monthly customer billing to ensure invoices are prepared in accordance with the commercial terms of the contract
 </li>
 <li>
 Responsible for driving sustainable working capital improvements and/or maintaining performance working with operational management, project managers, supply chain and other relevant areas to optimise cash collection and minimise DSO, including customer relationships and reporting
 </li>
 <li>
 Ownership of implementation and financial adherence with the finance operating model
 </li>
 <li>
 Assisting during client audits and dispute management
 </li>
 <li>
 Engagement with commercial teams on the pre-award phase in terms of bids, rates, and relevant analysis and a key contact and team participant for such, including input to financial terms contained in contracts and bids where appropriate
 </li>
 <li>
 Engagement with commercial teams on post contract award phase in terms of margin analysis looking for opportunities to drive improvements and commercial efficiencies, and attending key project reviews to ensure that reported financials are appropriate
 </li>
 <li>
 Engagement with external and internal auditors to successfully complete relevant audits
 </li>
 <li>
 Ensure that an effective control environment exists through compliance with all Group control frameworks, policies and procedures as relevant
 </li>
 <li>
 Responsibility for relevant project accounting, including monthly reviews, analysis and project set up, accounting judgements and provisioning while working with relevant functions such as Commercial, Legal and Tax
 </li>
 <li>
 Work with Operations and serve as a conduit between the business and Legal, Tax and Treasury, IT, Shared Services and Supply Chain
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Qualified accountant or working towards a qualification
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 5 years relevant accounting / commercial experience
 </li>
 <li>
 Commercial experience with good understanding of cost models
 </li>
 <li>
 Good IT / Systems knowledge
 </li>
 <li>
 Experience of business partnering Proficient user of excel
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Ability to form and maintain strong working relationships
 </li>
 <li>
 Strong people skills and communication skills
 </li>
 <li>
 Customer focused, internally &amp; externally
 </li>
 <li>
 Deadline driven
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
 
 
 
 Diversity Statement
 
 
 
 We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
</div>

Assistant Finance Manager

CNS Middle East

<div>Company Description 
CNS (Computer Network Systems) is a technology company in the middle-east &amp; has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor &amp; our expertise are in Banking &amp; Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners. 
Job Description 
Customer Service Senior Engineer with experience in Banking, Financial Services. The ideal candidate will be responsible for providing advanced technical support, conducting preventive and corrective maintenance, and ensuring the optimal performance of banking systems and self-service terminals. The role involves close coordination with the customer, service team, and technical experts to achieve high service availability and customer satisfaction while adhering to SLA commitments and operational standards.
DUTIES &amp; RESPONSIBILITIES
Technical Support &amp; Maintenance:<ul><li>
Perform installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals (CINEO and DN Series &ndash; CMD-V4, RM3, CCDM, ATS, RM4V, RM4H, CMDV6C, CMDV6A) and related peripherals.</li><li>
Carry out preventive and corrective maintenance to ensure optimal machine uptime and adherence to SLA targets.</li><li>
Analyze recurring technical issues and implement permanent corrective actions to minimize repeat failures.</li><li>
Coordinate with vendor technical teams for complex issues, firmware updates, and hardware enhancements.</li></ul>
Service Delivery &amp; Field Operations:<ul><li>
Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.</li><li>
Prepare and update service reports, installation checklists, and preventive maintenance documentation</li><li>
Support software and hardware upgrades, system replacements, and field modifications as per project requirements.</li><li>
Ensure all activities are carried out in compliance with safety, quality, and operational standards.</li></ul>
Customer Support &amp; Coordination:<ul><li>
Maintain effective communication with customers to provide updates, clarify technical details, and ensure satisfaction with service delivery.</li><li>
Work closely with the service desk and logistics teams to plan visits, manage parts requests, and report any field challenges.</li><li>
Escalate high-impact issues proactively to the team leader or vendor for timely intervention.</li></ul>
Workshop &amp; Spare Parts Handling:<ul><li>
Assist in diagnosing and repairing returned hardware components in the workshop environment.</li><li>
 Maintain accurate tracking of used spare parts, report consumption, and ensure timely return of faulty items.</li></ul>
Continuous Improvement &amp; Knowledge Sharing:<ul><li>
Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.</li><li>
Support training and mentoring of junior engineers to enhance overall team capability.</li><li>
Participate in technical workshops and internal reviews to share best practices and field experience.</li></ul> 
Qualifications 
Education
Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
Experience
3&ndash;4 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
Desired: 4&ndash;5 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions. 
Additional Information 
Core Technical Skills<ul><li>
Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.</li></ul>
Soft Skills<ul><li>
Strong analytical and troubleshooting skills with a methodical approach to problem-solving.</li><li>
Excellent communication and interpersonal skills to effectively interact with customers and internal teams.</li><li>
Ability to work independently with minimal supervision while maintaining accountability for assigned tasks.</li><li>
Proactive and resourceful, with the ability to handle field challenges and unexpected technical issues calmly.</li><li>
Highly organized, with strong attention to detail and commitment to quality service delivery.</li><li>
Flexible and adaptable to changing technologies, tools, and operational requirements.</li><li>
Collaborative team player who contributes positively to knowledge sharing and continuous improvement initiatives.</li><li>
Customer-focused mindset, ensuring professionalism and responsiveness in all interactions.</li></ul><div></div>
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Customer Service Senior engineer

<div>
 
 Company Description
 
 
 
 CNS (Computer Network Systems) is a technology company in the middle-east &amp; has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
 
 
 We are an IT distributor &amp; our expertise are in Banking &amp; Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
 
 
 We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
 
 
 CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
 
 
 
 Job Description
 
 
 
 Customer Service Senior Engineer with experience in Banking, Financial Services. The ideal candidate will be responsible for providing advanced technical support, conducting preventive and corrective maintenance, and ensuring the optimal performance of banking systems and self-service terminals. The role involves close coordination with the customer, service team, and technical experts to achieve high service availability and customer satisfaction while adhering to SLA commitments and operational standards.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Technical Support &amp; Maintenance:
 
 
 
 <ul>
 <li>
 Perform installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals (CINEO and DN Series &ndash; CMD-V4, RM3, CCDM, ATS, RM4V, RM4H, CMDV6C, CMDV6A) and related peripherals.
 </li>
 <li>
 Carry out preventive and corrective maintenance to ensure optimal machine uptime and adherence to SLA targets.
 </li>
 <li>
 Analyze recurring technical issues and implement permanent corrective actions to minimize repeat failures.
 </li>
 <li>
 Coordinate with vendor technical teams for complex issues, firmware updates, and hardware enhancements.
 
 
 </li>
 </ul>
 
 Service Delivery &amp; Field Operations:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Prepare and update service reports, installation checklists, and preventive maintenance documentation
 </li>
 <li>
 Support software and hardware upgrades, system replacements, and field modifications as per project requirements.
 </li>
 <li>
 Ensure all activities are carried out in compliance with safety, quality, and operational standards.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Coordination:
 
 
 
 <ul>
 <li>
 Maintain effective communication with customers to provide updates, clarify technical details, and ensure satisfaction with service delivery.
 </li>
 <li>
 Work closely with the service desk and logistics teams to plan visits, manage parts requests, and report any field challenges.
 </li>
 <li>
 Escalate high-impact issues proactively to the team leader or vendor for timely intervention.
 
 
 </li>
 </ul>
 
 Workshop &amp; Spare Parts Handling:
 
 
 
 <ul>
 <li>
 Assist in diagnosing and repairing returned hardware components in the workshop environment.
 </li>
 <li>
 Maintain accurate tracking of used spare parts, report consumption, and ensure timely return of faulty items.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Knowledge Sharing:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Support training and mentoring of junior engineers to enhance overall team capability.
 </li>
 <li>
 Participate in technical workshops and internal reviews to share best practices and field experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
 
 
 
 Experience
 
 
 
 3&ndash;4 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 Desired: 4&ndash;5 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 Additional Information
 
 
 
 Core Technical Skills
 
 
 
 <ul>
 <li>
 Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
 </li>
 <li>
 Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
 </li>
 <li>
 Ability to work independently with minimal supervision while maintaining accountability for assigned tasks.
 </li>
 <li>
 Proactive and resourceful, with the ability to handle field challenges and unexpected technical issues calmly.
 </li>
 <li>
 Highly organized, with strong attention to detail and commitment to quality service delivery.
 </li>
 <li>
 Flexible and adaptable to changing technologies, tools, and operational requirements.
 </li>
 <li>
 Collaborative team player who contributes positively to knowledge sharing and continuous improvement initiatives.
 </li>
 <li>
 Customer-focused mindset, ensuring professionalism and responsiveness in all interactions.
 
 
 </li>
 </ul>
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 Role Description
 
 
 
 The Account Executive&rsquo;s primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
 
 
 EXPECTATIONS AND TASKS
 
 
 Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.
 
 
 <ul>
 <li>
 Annual Revenue - Achieve / exceed quota targets.
 </li>
 <li>
 Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
 </li>
 <li>
 Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of
 
 
 </li>
 </ul>
 solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
 
 
 <ul>
 <li>
 Customer Acumen - Actively understand each customer&rsquo;s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
 </li>
 <li>
 Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
 </li>
 <li>
 Business Planning &ndash; Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer&rsquo;s decision process.
 
 
 </li>
 </ul>
 Demand Generation, Pipeline and Opportunity Management
 
 
 <ul>
 <li>
 Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
 </li>
 <li>
 Pipeline partnerships &ndash; Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
 </li>
 <li>
 Leverage SAP Solutions &ndash; Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al)
 </li>
 <li>
 Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
 </li>
 <li>
 Support all SAP promotions and events in the territory
 
 
 </li>
 </ul>
 Sales Excellence
 
 
 <ul>
 <li>
 Sell value.
 </li>
 <li>
 Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
 </li>
 <li>
 Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
 </li>
 <li>
 Utilize best practice sales models.
 </li>
 <li>
 Understand SAP&rsquo;s competition and effectively position solutions against them.
 </li>
 <li>
 Maintain CRM system with accurate customer and pipeline information.
 
 
 </li>
 </ul>
 Leading a (Virtual) Account Team
 
 
 <ul>
 <li>
 Demonstrates leadership skills in the orchestration of remote teams.
 </li>
 <li>
 Ensure account teams and Partners are well versed in each account&rsquo;s strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 7+ years of experience in sales of complex business software / IT solutions
 </li>
 <li>
 Proven track record in business application software sales.
 </li>
 <li>
 Experience in lead role of a team-selling environment.
 </li>
 <li>
 Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.
 </li>
 <li>
 Business level English: Fluent
 </li>
 <li>
 Local language: Fluent, Business Level
 
 
 </li>
 </ul>
 
 Education And Qualifications / Skills And Competencies
 
 
 
 <ul>
 <li>
 Bachelor equivalent
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 433285 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Sales Account Executive, Oman

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 Role Description
 
 
 
 The Account Director&rsquo;s primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Director brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products
 
 
 
 EXPECTATIONS AND TASKS
 
 
 
 Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.
 
 
 <ul>
 <li>
 Annual Revenue - Achieve / exceed quota targets.
 </li>
 <li>
 Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
 </li>
 <li>
 Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
 </li>
 <li>
 Customer Acumen - Actively understand each customer&rsquo;s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
 </li>
 <li>
 Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
 </li>
 <li>
 Business Planning &ndash; Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer&rsquo;s decision process
 
 
 </li>
 </ul>
 Demand Generation, Pipeline and Opportunity Management
 
 
 <ul>
 <li>
 Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
 </li>
 <li>
 Pipeline partnerships &ndash; Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
 </li>
 <li>
 Leverage SAP Solutions &ndash; Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al)
 </li>
 <li>
 Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
 </li>
 <li>
 Support all SAP promotions and events in the territor
 
 
 </li>
 </ul>
 Sales Excellence
 
 
 <ul>
 <li>
 Sell value.
 </li>
 <li>
 Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
 </li>
 <li>
 Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
 </li>
 <li>
 Utilize best practice sales models.
 </li>
 <li>
 Understand SAP&rsquo;s competition and effectively position solutions against them.
 </li>
 <li>
 Maintain CRM system with accurate customer and pipeline information
 
 
 </li>
 </ul>
 Leading a (Virtual) Account Team
 
 
 <ul>
 <li>
 Demonstrates leadership skills in the orchestration of remote teams.
 </li>
 <li>
 Ensure account teams and Partners are well versed in each account&rsquo;s strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 7+ years of experience in sales of complex business software / IT solutions
 </li>
 <li>
 Proven track record in business application software sales.
 </li>
 <li>
 Experience in lead role of a team-selling environment.
 </li>
 <li>
 Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.
 </li>
 <li>
 Business level English: Fluent
 </li>
 <li>
 Local language: Fluent, Business Level
 </li>
 <li>
 Oil and Gas experience is preferred
 
 
 </li>
 </ul>
 
 Education And Qualifications / Skills And Competencies
 
 
 
 <ul>
 <li>
 Bachelor equivalent
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 433268 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
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Account Director (Oman)

Explore 267+ Customer service advisor in Muscat Oman this November. Find roles across top companies and apply now to boost your career.

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Account Director (Oman)