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guest service centre manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE
 
 
 
 
 
 At
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 , we embody a culture of timeless hospitality, sophistication, and warm service. As Tivoli team members, we are committed to the following principles:
 
 
 
 <ul>
 <li>
 
 We take pride in the quality of our work, our appearance, and the way we communicate with guests and colleagues.
 
 
 
 </li>
 <li>
 
 We use initiative and sound judgment to find effective solutions for guests and team members.
 
 
 
 </li>
 <li>
 
 We collaborate across all departments to deliver exceptional service at every moment.
 
 
 
 </li>
 <li>
 
 We embrace innovation and continuously seek new ways to enhance the guest experience.
 
 
 
 </li>
 <li>
 
 We treat every guest and colleague with respect, dignity, and care&mdash;everyone is valued.
 
 
 
 </li>
 <li>
 
 We uphold the highest standards of professionalism, honesty, and integrity.
 
 
 
 </li>
 <li>
 
 We represent our hotel and Oman with pride to guests from around the world.
 
 
 
 </li>
 </ul>
 
 
 WHY THIS JOB EXISTS
 
 
 
 
 
 This role exists to support the financial effectiveness, accuracy, and integrity of
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 , contributing to smooth nightly financial operations and ensuring the timely completion of all audit and reporting functions.
 
 
 
 
 As part of the Finance Department, this role safeguards the hotel&rsquo;s financial records, ensures proper internal controls, and maintains compliance with policies and procedures. High ethical standards are essential to sustain the confidence of leaders, colleagues, and external stakeholders, and to uphold the hotel&rsquo;s reputation for excellence.
 
 
 
 
 At Tivoli, we value respect, collaboration, and service excellence. We work together to ensure the financial stability of the hotel while supporting the overall guest experience at the highest quality.
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 This list highlights the primary duties for the role, but it is not exhaustive. Tivoli team members are expected to proactively support the business and contribute to continuous improvement.
 
 
 
 
 <ul>
 <li>
 
 Review and verify all entries made by the Night Auditor daily, ensuring the accuracy of the Gross Revenue Report and timely distribution.
 
 
 
 </li>
 <li>
 
 Complete all OPERA system worksheets, including general cashier summaries, deposit verifications, over/short reports, routing checks, miscellaneous vouchers, and petty cash documentation.
 
 
 
 </li>
 <li>
 
 Ensure that all charges&mdash;including adjustments, rebates, and miscellaneous postings&mdash;are accurately recorded.
 
 
 
 </li>
 <li>
 
 Audit the coding and account allocations for all prior-day rebates, miscellaneous charges, and paid-outs.
 
 
 
 </li>
 <li>
 
 Reconcile guest ledger and city ledger totals between OPERA reports and the general ledger; coordinate with the Accounts Receivable Clerk for accuracy.
 
 
 
 </li>
 <li>
 
 Prepare and ensure the accuracy of weekly flash reports and submit them to the corporate office according to the required schedule.
 
 
 
 </li>
 <li>
 
 Back up all journals at month-end, perform month-end closing tasks, and generate the general ledger interface file.
 
 
 
 </li>
 <li>
 
 Properly file and archive all finance-related documents in accordance with company policies.
 
 
 
 </li>
 <li>
 
 Reconcile unearned income, membership accounts, and ensure cash balances align with General Cashier and Accounts Payable records.
 
 
 
 </li>
 <li>
 
 Follow up on Night Audit discrepancy reports (GIG sheets) and communicate findings to the Accounting Manager.
 
 
 
 </li>
 <li>
 
 Maintain a communication logbook with the Night Audit team for accurate handovers.
 
 
 
 </li>
 <li>
 
 Support Department Heads by advising on revenue trends, rebate levels, and any variances exceeding acceptable norms; ensure all rebates and adjustments include valid documentation.
 
 
 
 </li>
 <li>
 
 Reconcile sales tax payable on a monthly basis.
 
 
 
 </li>
 <li>
 
 Perform additional duties as directed by the Director of Finance or Accounting Manager.
 
 
 
 </li>
 <li>
 
 Report any cashiering-related system violations immediately to the Director of Finance and Accounting Manager.
 
 
 
 </li>
 <li>
 
 Provide coverage for the Night Audit function when required.
 
 
 
 </li>
 <li>
 
 Contribute to the hotel&rsquo;s ongoing quality improvement initiatives.
 
 
 
 </li>
 <li>
 
 Maintain strong working relationships with other departments to support smooth operations.
 
 
 
 </li>
 <li>
 
 Assist guests with telephone or switchboard inquiries when required.
 
 
 
 </li>
 </ul>
 
 
 HOW YOU CAN SUCCEED IN THIS ROLE
 
 
 
 
 
 The most successful individuals in this role at
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 consistently demonstrate the following qualities:
 
 
 
 
 
 Working with Others
 
 
 
 
 <ul>
 <li>
 
 Anticipate and exceed the needs of guests and colleagues.
 
 
 
 </li>
 <li>
 
 Use initiative and sound judgment to resolve issues calmly and efficiently.
 
 
 
 </li>
 <li>
 
 Enjoy collaborating with others to achieve shared goals and support the team.
 
 
 
 </li>
 <li>
 
 Act with professionalism, respect, and integrity at all times.
 
 
 
 </li>
 </ul>
 
 
 Taking Responsibility
 
 
 
 
 <ul>
 <li>
 
 Conduct all financial and operational activities with honesty, fairness, and confidentiality.
 
 
 
 </li>
 <li>
 
 Prioritize workload effectively and maintain organized, structured work habits.
 
 
 
 </li>
 <li>
 
 Manage time carefully, demonstrate strong attention to detail, and work independently when needed.
 
 
 
 </li>
 <li>
 
 Maintain a positive and solution-oriented attitude under pressure.
 
 
 
 </li>
 <li>
 
 Review work thoroughly to ensure accuracy.
 
 
 
 </li>
 </ul>
 
 
 Delivering Results
 
 
 
 
 <ul>
 <li>
 
 Commit to meeting and exceeding performance standards.
 
 
 
 </li>
 <li>
 
 Continuously develop professional skills and technical competencies.
 
 
 
 </li>
 <li>
 
 Perform tasks in accordance with established policies, procedures, and internal controls.
 
 
 
 </li>
 <li>
 
 Consistently contribute to delivering an exceptional guest experience.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or financial majors
 
 
 &bull; Previous experience in Front Office
 
 
 &bull; Experience with Front Office Systems
 
 
 &bull; Good level of English both written and spoken
 
 
 
</div>

Income Auditor

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 General Cashier - Finance
 
 to join
 
 Jumeirah Muscat Bay
 
 .
 
 
 
 The Main Duties And Responsibilities Of This Role Are
 
 
 
 <ul>
 <li>
 Manage daily receipts and payments, including cash transactions (IOUs, expense claims, cash advances), ensuring full accuracy, compliance, and adherence to company policies.
 </li>
 <li>
 Clear cash IOUs/advances on time, prepare daily cash transaction reports, and submit them to the Finance Manager / Assistant Finance Manager for review and control.
 </li>
 <li>
 Verify transaction accuracy before releasing payments, ensuring all required documentation and approvals are completed as per procedure.
 </li>
 <li>
 Control all receipts from the Jumeirah Village Mini Market, prepare daily sales reports, and coordinate daily cash deposit procedures with Transguard Services.
 </li>
 <li>
 Control prepaid telephone cards, issue them only to authorized colleagues with approval, and maintain accurate distribution records as per audit requirements.
 </li>
 <li>
 Maintain cheque control and supplier payments by filing signed cheques, releasing cheques daily with acknowledgment, controlling petty cash releases, and managing visa/Salik/E-Dirham related accounts with correct allocation to SBUs/departments.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Education (Essential): High School Diploma
 </li>
 <li>
 Education (Desirable): Bachelor&rsquo;s Degree in Finance, Accountancy, or any related field
 </li>
 <li>
 Technical Competency: Microsoft Office programs &ndash; Intermediate level
 </li>
 <li>
 Behavioral Competencies: Problem-solving, leadership &amp; team management, creativity, project management, and strong attention to detail
 </li>
 <li>
 Experience: 3&ndash;5 years of experience working in a Finance Department
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Comprehensive health care and insurance benefits
 </li>
 <li>
 Locally competitive salary and incentive structure
 </li>
 <li>
 Locally relevant benefits as determined by the property
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Mar 4, 2026, 1:13:56 PM
</div>

General Cashier - Finance - Jumeirah Muscat Bay

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 
 Merchandise
 
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
 </li>
 <li>
 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

Sales Associate

IHG Hotels & Resorts

<div>
 We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
 
 
 A little taste of your day-to-day:
 
 
 Every day is different at IHG, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Leading the way &ndash; managing guest experiences, team performance and hotel operations
 </li>
 <li>
 Prioritising workload and ensuring your team deliver authentic, memorable experiences
 </li>
 <li>
 Developing your team&rsquo;s skills to drive results that positively impact on hotel performance
 </li>
 <li>
 Having authentic conversations with guests to resolve issues, queries or concerns
 </li>
 <li>
 Being first point of contact for any critical emergency situations
 
 
 </li>
 </ul>
 What We need from you:
 
 
 <ul>
 <li>
 Minimum Diploma or equivalent, some college preferred
 </li>
 <li>
 2 years&rsquo; front desk/guest service leader experience
 </li>
 <li>
 Must be fluent in spoken and written English
 </li>
 <li>
 Other languages may be preferred
 </li>
 <li>
 Basic mathematics skills
 </li>
 <li>
 Excellent communication, problem solving, reasoning and motivational skills
 </li>
 <li>
 Long periods of standing in the front desk areas and occasional lifting of heavy items
 </li>
 <li>
 Working knowledge of hotel property management systems like Opera beneficial
 </li>
 <li>
 Willingness to work evenings and weekends
 
 
 </li>
 </ul>
 What you can expect from us:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
 
 
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Duty Manager

VOCO

<div><div>We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions</div><div>
A little taste of your day-to-day:</div><div>
</div><div>Every day is different at IHG, but you&rsquo;ll mostly be:</div><ul><li> Leading the way &ndash; managing guest experiences, team performance and hotel operations</li><li> Prioritising workload and ensuring your team deliver authentic, memorable experiences</li><li> Developing your team&rsquo;s skills to drive results that positively impact on hotel performance</li><li> Having authentic conversations with guests to resolve issues, queries or concerns</li><li> Being first point of contact for any critical emergency situations</li></ul><div>
</div><div>What We need from you:</div><div>
</div><ul><li> Minimum Diploma or equivalent, some college preferred</li><li> 2 years&rsquo; front desk/guest service leader experience</li><li> Must be fluent in spoken and written English
</li><li> Other languages may be preferred
</li><li> Basic mathematics skills</li><li> Excellent communication, problem solving, reasoning and motivational skills</li><li> Long periods of standing in the front desk areas and occasional lifting of heavy items</li><li> Working knowledge of hotel property management systems like Opera beneficial</li><li> Willingness to work evenings and weekends
</li></ul><div></div><div>What you can expect from us:
</div><div></div><div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
</div><div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</div><div>
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</div><div></div><div>So, join us and you&rsquo;ll become part of our ever-growing global family.</div>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Thousand Nights Camp & Hospitality Concept LLC

Job Description: WAITER / WAITRESS &ndash; URBANO BISTRO Department: FOH (Front of House)Reports To: Head Waiter / Restaurant SupervisorLocation: MuscatJob Code:Job summary:The Waiter / Waitress is a front-of-house professional responsible for delivering warm, attentive, and efficient service to all guests throughout their dining experience. This role is the primary point of contact for guests, ensuring that all service standards are consistently executed with professionalism, enthusiasm, and attention to detail. The Waiter / Waitress takes food and beverage orders, serves meals and beverages, maintains table cleanliness, and contributes to a positive dining atmosphere. Working under the supervision of the Head Waiter and Restaurant Supervisor, this position plays a vital role in achieving guest satisfaction, supporting team goals, and upholding the restaurant's brand reputation.KEY RESPONSIBILITIES &amp; DUTIESService Excellence &amp; Guest ExperienceService Delivery:&middot; Greet guests warmly upon arrival with a genuine smile and professional demeanor.&middot; Escort guests to their tables, present menus, and provide an overview of the menu structure and daily specials.&middot; Guide guests through the ordering process, offering recommendations based on menu knowledge and guest preferences.&middot; Execute all service sequences according to established standards, (Personal)&middot; Personalized Greeting, Explain the Menu, Recommend and Take Order, Serve Food and Beverage, Oversee guest happiness, Now its time for dessert, coffee and Tea, Accurate Billing, Lond Lasting Impression&middot; Anticipate guest needs proactively, demonstrating attentiveness without being intrusive.&middot; Maintain thorough knowledge of all menu items, including:&middot; ngredients and preparation methods&middot; Flavor profiles and presentation&middot; Allergen information and dietary restrictions&middot; Dessert and Beverage options&middot; Daily specials and limited-time offerings&middot; Ensure tables are properly set, side stations are organized, and the dining area maintains a clean, inviting ambiance throughout service.Guest Relations:&middot; Build rapport with guests, remembering preferences and special occasions to personalize future visits.&middot; Respond to guest requests, questions, and concerns promptly and professionally.&middot; Handle guest complaints with empathy, seeking assistance from the Head Waiter or Supervisor when needed.&middot; Escalate any unresolved issues to the Head Waiter or Restaurant Supervisor promptly.&middot; Contribute to a welcoming atmosphere that encourages guest loyalty and repeat visits.TEAM COLLABORATION &amp; SUPPORTShift Participation:&middot; Attend pre-shift briefings to receive updates on:&middot; Daily specials and menu changes&middot; VIP guests and special reservations&middot; Service priorities and focus areas&middot; Promotions, offers, and targets&middot; 86 items and inventory updates&middot; Guest review scores and team standings&middot; Report for shifts on time, in full uniform, and ready to work.&middot; Support colleagues during peak periods, assisting with table clearing, running food, and other tasks as needed.&middot; Maintain a positive, cooperative attitude, contributing to a supportive team environment.Training &amp; Development:&middot; Participate actively in on-the-job training and development sessions.&middot; Demonstrate willingness to learn new skills, menu items, and service techniques.&middot; Seeking feedback from the Head Waiter and Supervisor to improve performance.&middot; Support the training of new team members by demonstrating correct procedures and service standards. OPERATIONAL EFFICIENCY:Order &amp; Service Coordination:&middot; Take food and beverage orders accurately using the POS system, ensuring special requests and modifications are clearly noted.&middot; Liaise with the kitchen and bar teams to ensure timely delivery of orders.&middot; Monitor order progress and communicate any delays or issues to the Head Waiter.&middot; Serve food and beverages according to service standards, including proper presentation, tray service, and table-side etiquette.&middot; Clear tables efficiently after each course, ensuring glassware, cutlery, and crockery are properly sorted for the stewarding team.&middot; Maintain awareness of table turns, waiting times, and overall dining room flow.Sales &amp; Revenue GrowthUpselling &amp; Promotion:&middot; Actively promote and upsell menu items, beverages, and specials to enhance guest experience and maximize check averages.&middot; Confidently recommend high value dishes.&middot; Support the implementation of seasonal promotions, special events, and festival activations.&middot; Contribute to achieving daily, weekly, and monthly sales targets for the outlet.Inventory &amp; Supplies Management:&middot; Monitor and maintain adequate stock levels of service supplies, including:o Menu tabso Cutlery, crockery, and glasswareo Wet tissues and condiments&middot; Report any shortages, breakages, or equipment issues to the Head Waiter promptly.&middot; Assist in receiving and organizing service supplies as directed.&middot; Support monthly inventory counts of operating equipment and supplies.Hygiene, Safety &amp; Presentation:&middot; Maintain impeccable personal grooming and uniform standards at all times.&middot; Ensure assigned tables, stations, and dining areas are clean, organized, and well-maintained throughout service.&sect; Performing the dusting, moping and scrubbing task as a side duty.&middot; Adhere to all hygiene and food safety standards, including proper handwashing, handling of food and beverages, and sanitation practices.&middot; Follow all health, safety, and security protocols, reporting any hazards or incidents to the Head Waiter immediately.&middot; Support deep cleaning activities as scheduled.ADMINISTRATION &amp; COMPLIANCE:Documentation &amp; Reporting:&middot; Maintain accurate records of orders, billing, and payments.&middot; Ensure all transactions are processed correctly through the POS system, following cash handling and payment reconciliation procedures.&middot; Report any discrepancies, voids, or errors to the Head Waiter / Supervisor promptly.&middot; Contribute to shift reports by providing feedback on service highlights, guest comments, and operational observations as requested.Policy Compliance:&middot; Adhere to all company policies, procedures, and service standards.&middot; Comply with attendance, grooming, conduct, and service delivery requirements.&middot; Uphold professional ethics and integrity in all dealings.&middot; Protect company assets, including operating equipment, supplies, and confidential information.QUALIFICATIONS &amp; EXPERIENCEEducation:&middot; Diploma or certification in Hospitality Management, Food &amp; Beverage Service, or related field is preferred.&middot; Basic food safety and hygiene certification is mandatory.Experience:&middot; Minimum 1&ndash;2 years of experience in front-of-house food and beverage service in a restaurant or hotel outlet.&middot; Experience in a high-volume, standalone restaurant is advantageous.&middot; Fresh graduates with formal hospitality training and strong service aptitude may be considered for entry-level roles.Technical Skills:&middot; Service Knowledge: Understanding of food and beverage service standards, sequences, and etiquette.&middot; Menu Familiarity: Ability to learn and retain comprehensive menu knowledge, including ingredients, preparation, and allergens.&middot; POS Systems: Proficiency in using point-of-sale systems for order entry and payment processing.&middot; Cash Handling: Basic experience with billing, payment processing, and cash reconciliation.&middot; Language Skills: Excellent spoken English; Arabic or additional languages are advantageous.WORKING CONDITIONS&middot; Based on the restaurant outlet with daily presence required during service hours.&middot; Extensive time spent standing, walking, and moving throughout the dining area during service.&middot; Flexibility working a different shift, including:&middot; Early mornings and late evenings&middot; Weekends and public holidays&middot; Split shifts as required by business volumes&middot; Extended hours during peak periods, special events, and new project launches&middot; Fast-paced, dynamic environment with multiple competing priorities.&middot; Regular interaction with guests, team members, kitchen staff, and management.&middot; Physical requirements include standing for extended periods, carrying trays, and moving between tables and service stations.Special Note: This performance role guide is not exhaustive, nor is it meant to be. Additional responsibilities and tasks may be introduced where necessary to meet the needs of the business.Job Types: Full-time, Contract Contract length: 24 monthsPay: RO180.000 per monthExperience:<ul><li>restaurant: 2 years (Required)</li></ul>

Waiter / Waitress

Explore 112+ Guest service centre manager in Muscat Oman this April. Find roles across top companies and apply now to boost your career.

112 guest service centre manager jobs In Muscat Oman

Guest Service Centre Manager

Income Auditor

General Cashier - Finance - Jumeirah Muscat Bay

Sales Associate

Duty Manager

Duty Manager

Waiter / Waitress