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customer experience executive Jobs in Doha

customer experience executive

customer service supervisor

NOBLE SERVICE

Call Centre Supervisor (Arabic &amp; English Speaking)Position SummaryThe Call Centre Supervisor is responsible for overseeing daily operations of the call centre, ensuring excellent customer service delivery, and managing a team of agents. The role requires fluency in both Arabic and English to effectively handle clients, employees, and reports in a bilingual environment.Key ResponsibilitiesSupervise and monitor call centre agents to ensure adherence to performance standards and company policies.Handle escalated customer queries and complaints in both Arabic and English.Train, coach, and motivate team members to achieve KPIs and service quality.Prepare daily, weekly, and monthly reports on team performance.Develop work schedules and manage staffing levels to ensure smooth operations.Conduct regular team meetings to provide feedback, updates, and new procedures.Ensure compliance with company guidelines and client requirements.Support continuous improvement by identifying process gaps and recommending solutions.Qualifications &amp; SkillsBachelor&rsquo;s degree in Business Administration, Communications, or related field (preferred).Proven experience in call centre supervision or team leadership role.Excellent communication skills in Arabic and English (written and spoken).Strong problem-solving, conflict resolution, and decision-making skills.Ability to manage performance and motivate a multicultural team.Proficiency in call centre software, reporting tools, and MS Office.Ability to work under pressure and meet targets.CompetenciesCustomer service orientation.Leadership and team management.Bilingual communication (Arabic &amp; English).Analytical and reporting skills.Adaptability and time management.Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per month

Call Centre Supervisor (Arabic & English Speaking)

Starlink Qatar

<div>
 
 The role of
 
 Team Leader
 
 is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.
 </li>
 <li>
 Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.
 </li>
 <li>
 Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.
 </li>
 <li>
 Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.
 </li>
 <li>
 Track and report on team metrics, identifying areas for improvement and taking corrective actions.
 </li>
 <li>
 Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.
 </li>
 <li>
 Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.
 </li>
 <li>
 Maintain compliance with internal policies, processes, and industry regulations.
 </li>
 </ul>
 
 
 
 
 
 Position Requirement:
 
 
 <ul>
 <li>
 High school Certificate or bachelor&rsquo;s degree.
 </li>
 <li>
 3&ndash;5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role.
 </li>
 <li>
 Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys).
 </li>
 <li>
 Ability to analyze performance data and translate insights into action.
 </li>
 <li>
 Exposure to multi-channel or omnichannel support environments.
 </li>
 <li>
 Experience handling escalations and working cross-functionally.
 </li>
 <li>
 Familiarity with basic coaching frameworks and performance improvement plans.
 </li>
 <li>
 Team CSAT and Quality Scores
 </li>
 <li>
 Attendance, Adherence, and SLA Compliance
 </li>
 <li>
 Agent Productivity and Engagement
 </li>
 <li>
 Reduction in Escalations and Error Rates
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 </ul>
 
 
</div>

Team Leader

Apparel Group

<div>
 
 Job Description
 
 
 
 Objective:
 
 
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 
 
 Key Responsibility:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
 </li>
 <li>
 Maintain up-to-date customer records, delivery status reports, and order documentation.
 </li>
 <li>
 Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
 
 
 </li>
 </ul>
 Operational Support &amp; Coordination
 
 
 <ul>
 <li>
 Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
 </li>
 <li>
 Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
 </li>
 <li>
 Follow up on open service requests and ensure escalations are handled promptly.
 
 
 </li>
 </ul>
 Service Quality &amp; Communication
 
 
 <ul>
 <li>
 Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
 </li>
 <li>
 Update customers proactively on order status, stock availability, or delivery timelines.
 </li>
 <li>
 Support the preparation of customer service KPIs and periodic service-level reports.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
 <ul>
 <li>
 Recommend process enhancements and digital tools to improve service response and customer satisfaction.
 </li>
 <li>
 Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
 </li>
 <li>
 Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
 
 
 </li>
 </ul>
 Desired Experience:
 
 
 <ul>
 <li>
 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
 </li>
 <li>
 Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
 </li>
 <li>
 Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
 </li>
 </ul>
</div>

Executive - Customer Service

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description<ul><li> 
Responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.</li><li>Show complete product knowledge, understand rate structure and apply rate management.</li><li>Excellent overall communication skills and be able to multi task and work under pressure.</li><li>Knowledge of Fidelio / Opera and ability to learn new systems.</li><li>Ensure to send confirmation for new reservation and follow up those without correspondence.</li><li>Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.</li><li>Planning for business &amp; analyses the needs of the operation.</li><li>Able to work alone and within a team</li><li>Practices &lsquo;Yes I Can&rsquo; attitude</li></ul> 
Qualifications<ul><li> 
Minimum of 3-5 years of experience in a reservations or front desk role, with at least 1 year in a supervisory position.</li><li>
Strong knowledge of reservation systems, booking platforms, and customer service processes.</li><li>
Previous experience managing a team and overseeing daily operations within the reservations department is highly preferred.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Reservation Supervisor

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.
 
 
 
 
 &bull; Show complete product knowledge, understand rate structure and apply rate management.
 
 
 
 
 &bull; Excellent overall communication skills and be able to multi task and work under pressure.
 
 
 
 
 &bull; Knowledge of Fidelio / Opera and ability to learn new systems.
 
 
 
 
 &bull; Ensure to send confirmation for new reservation and follow up those without correspondence.
 
 
 
 
 &bull; Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.
 
 
 
 
 &bull; Planning for business &amp; analyses the needs of the operation.
 
 
 
 
 &bull; Able to work alone and within a team
 
 
 
 
 &bull; Practices &lsquo;Yes I Can&rsquo; attitude
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Minimum of 3-5 years of experience in a reservations or front desk role, with at least 1 year in a supervisory position.
 
 
 
 </li>
 <li>
 
 Strong knowledge of reservation systems, booking platforms, and customer service processes.
 
 
 
 </li>
 <li>
 
 Previous experience managing a team and overseeing daily operations within the reservations department is highly preferred.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Integrated Group

Hiring: Restaurant Supervisor &ndash; DohaWe are looking for an experienced Restaurant Supervisor to join our team in Doha.Key Responsibilities:<ul><li>Supervise daily restaurant operations and staff.</li><li>Ensure high standards of customer service.</li><li>Handle staff scheduling, training, and performance.</li><li>Monitor hygiene, food safety, and quality standards.</li><li>Support management in achieving sales targets.</li></ul>Requirements &amp; Skills:<ul><li>Minimum 2&ndash;3 years of experience as a Restaurant Supervisor.</li><li>Strong leadership and team management skills.</li><li>Excellent communication &amp; customer service.</li><li>Knowledge of food safety &amp; hygiene standards.</li><li>Ability to work under pressure and multitask.</li></ul>Location: Doha Send CV to: digital.ig.qa@gmail.comJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Restaurant Supervisor: 4 years (Preferred)</li><li>Knowledge of food safety &amp; hygiene standards.: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Restaurant Supervisor

AL KHANJI MEDICAL & NURSING SERVICES

<div><div>Job Title: Waitress / Helper 
Reports To: Supervisor / Manager 
</div><div>
Position Summary: 
The Waitress/Helper is responsible for providing excellent customer service, taking and serving food and beverage orders, maintaining the cleanliness and organization of the dining area, and assisting kitchen and service staff in daily operations. 
</div><div>
Key Responsibilities:</div><ul><li>
Greet customers warmly and present menus.</li><li>
Take accurate food and beverage orders and relay them to the kitchen.</li><li>
Serve food and beverages in a timely and professional manner.</li><li>
Ensure tables are clean, properly set, and presentable at all times.</li><li>
Assist in clearing tables and resetting them for the next guests.</li><li>
Support kitchen staff by delivering food orders, refilling supplies, and performing light cleaning duties.</li><li>
Maintain cleanliness of dining, service, and preparation areas.</li><li>
Handle customer inquiries or complaints professionally, referring issues to the supervisor when necessary.</li><li>
Follow health, safety, and hygiene standards at all times.</li><li>
Perform other related tasks as assigned by the supervisor or manager.</li></ul><div> 

Qualifications:</div><ul><li>
Previous experience as a waitress/waiter or in food service is preferred.</li><li>
Good communication and interpersonal skills.</li><li>
Ability to work in a fast-paced environment.</li><li>
Basic understanding of hygiene and food safety.</li><li>
Flexible schedule, including weekends and holidays.</li></ul><div> 

Physical Requirements:</div><ul><li>
Ability to stand and walk for extended periods.</li><li>
Ability to carry trays, plates, and other items as needed.</li></ul></div>

Waitress/Helper

Explore 1355+ Customer service supervisor in Doha this September. Find roles across top companies and apply now to boost your career.

1355 customer service supervisor jobs IN Doha

Call Centre Supervisor (Arabic & English Speaking)

Team Leader

Executive - Customer Service

Reservation Supervisor

Reservation Supervisor

Restaurant Supervisor

Waitress/Helper