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customer relations executive

customer service supervisor

Delta Trading Center LLC

<ul><li>Greet customers and assist them in a friendly, professional manner</li><li>Handle customer inquiries, complaints, and returns efficiently</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Process sales transactions accurately at the cashier counter</li><li>Maintain product knowledge to guide customers effectively</li><li>Keep the store area clean, organized, and presentable</li><li>Support sales promotions and in-store activities</li><li>Coordinate with team members to ensure smooth store operations</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Applicant should be United Arab Emirates National</li></ul>

Customer Service Supervisor

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
 
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining the departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Prepare and maintain daily and monthly reports on cancellations, abandoned calls &amp; KPI&rsquo;s.
</li><li>Manage and update appointments on the NMC website / Okadoc, including doctor&rsquo;s profile updates and appointment slots.
</li><li>Review and verify doctor&rsquo;s schedules daily.
</li><li>Perform agent call audits and provide counselling to staff for performance improvement.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Call Centre Supervisor

Apt Resources Pvt.Ltd.

Apt Resources is seeking a dedicated Floor Supervisor for dynamic lifestyle restaurants. The successful candidate will play a vital role in ensuring excellent service delivery, managing daily operations, and leading a team of service staff. This position requires strong leadership skills, a passion for the hospitality industry, and a commitment to maintaining the highest standards of customer satisfaction.
 
Requirements: 
<ul>
<li>Proven experience as a Floor Supervisor or in a similar role within the restaurant or hospitality industry</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong leadership abilities to motivate and develop a team</li>
<li>Ability to handle high-pressure situations and resolve conflicts</li>
<li>Knowledge of restaurant operations, including health and safety regulations</li>
<li>Flexibility to work various shifts, including weekends and holidays</li>
</ul>
Benefits: 
As per market standards

Floor Supervisor - Lifestyle Restaurants

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Important Requirements
 
 
 
 <ul>
 <li>
 Age: Between 20 to 29 years for the candidates without previous experience as a Cabin Crew
 </li>
 <li>
 Up-to 33 years for Experienced Cabin Crew
 </li>
 <li>
 Minimum Height: 160 cm (Female), 168 cm (Male)
 </li>
 <li>
 Weight: To be in proportion to Age and Height
 </li>
 <li>
 Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
 </li>
 <li>
 Medically/ Physically fit to perform Cabin Crew duties
 </li>
 <li>
 Ability to swim with aid of a flotation device
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew (UAE) Sharjah and Abu Dhabi

<div>
 
 Special Note
 
 
 
 We are excited to invite candidates to our upcoming
 
 Recruitment Drive in Casablanca, Morocco
 
 !
 
 
 This is a great opportunity to join as a cabin crew with our dynamic team. Full event details, including venue and schedule, will be shared
 
 2&ndash;3 days prior to the event
 
 .
 
 
 Stay tuned &mdash; we look forward to meeting you soon!
 
 
 
 Job Purpose
 
 
 
 Acts as Air Arabia&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Important Requirements
 
 
 
 <ul>
 <li>
 Age: Between 20 to 32 years
 </li>
 <li>
 Minimum Height: 160 cm (Female), 170 cm (Male)
 </li>
 <li>
 Weight: To be in proportion to Age and Height
 </li>
 <li>
 Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
 </li>
 <li>
 Medically/ Physically fit to perform Cabin Crew duties
 </li>
 <li>
 Ability to swim with aid of a flotation device
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Language: Must be fluent in Written and Spoken English.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew (UAE-based) - Casablanca, Morocco Recruitment Drive

Flare Burger LLC

Job description:Job description:Job Title: Waiter/WaitressLocation: Flare Burger, Salary: (based on experience) Job Type: Full-time Reports To: Restaurant Supervisor / ManagerJob Summary:Flare Burger is looking for enthusiastic and customer-focused Waiter/Waitress to join our front-of-house team in Ras Al Khaimah. You will be responsible for providing friendly, efficient service to ensure a great dining experience for every guest.Key Responsibilities:<ul><li>Greet guests in a warm and friendly manner.</li><li>Take customer orders accurately and input them into the POS system.</li><li>Serve food and beverages in a timely and professional manner.</li><li>Ensure tables are clean, set, and ready for customers at all times.</li><li>Handle customer inquiries and complaints politely and efficiently.</li><li>Communicate effectively with kitchen and other service staff.</li><li>Assist in preparing takeaway/delivery orders when required.</li><li>Follow all hygiene and food safety guidelines.</li><li>Support the team with opening, closing, and cleaning duties.</li></ul>Requirements:<ul><li>Previous experience as a waiter/waitress or in customer service (preferred).</li><li>Good communication skills in English (Arabic is a plus).</li><li>Positive attitude, reliability, and strong team spirit.</li><li>Presentable and well-groomed appearance.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Job Type: Full-timeJob Type: Full-timeJob Type: Full-timePay: AED1,800.00 - AED2,200.00 per month

waiter/waitress

ADEAREST

<div>
 
 Responsibilities and duties:
 
 
 
 <ul>
 <li>
 Work directly with the dispatcher in organizing the daily service calls and installations and ensuring a solid working team.
 </li>
 <li>
 Need to have an understanding the how the service &amp; maintenance process works
 </li>
 <li>
 Assess and estimate costs for Service work jobs.
 </li>
 <li>
 Review work sheets for service work performed before being sent to customers to ensure accuracy and quality work.
 </li>
 <li>
 The Service Supervisor will keep all the contracts for the customers up to date and also track and follow up on sales leads
 </li>
 <li>
 Perform other related tasks as assigned by the immediate Supervisor/Manager.
 </li>
 <li>
 Organize &amp; assign daily tasks to team of Technicians &amp; Engineers.
 </li>
 <li>
 Offer technical assistance to clients and subordinates.
 </li>
 <li>
 Prepare &amp; submit technical reports for clients and internal departments
 
 
 
 </li>
 </ul>
 
 Accountabilities:
 
 
 
 To delegate jobs and make sure that works get done, with and through others. Ensure safety compliance of workers.
 
 
 
 Qualifications:
 
 
 
 Associate/Bachelors Degree in Engineering or any related course
 
 
 
 Years of Experience:
 
 
 
 <ul>
 <li>
 Minimum of 2 years related experience in supervision
 </li>
 <li>
 Minimum 8 years of experience in refrigeration
 
 
 
 </li>
 </ul>
 
 Person Requirements:
 
 
 
 <ul>
 <li>
 Able to work under pressure and meet tight deadline.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Knowledge of AutoCAD, MS Office.
 </li>
 <li>
 Good administrative skills and attention to details.
 </li>
 <li>
 Good computer literacy.
 </li>
 <li>
 Must have strong follow up skills for technical assistance and be very organized.
 </li>
 <li>
 This person must have full knowledge of refrigerant codes and replacements
 </li>
 <li>
 Sound Technical knowledge of refrigeration plants &amp; systems
 </li>
 <li>
 Ability to share knowledge &amp; train subordinates
 
 
 
 </li>
 </ul>
 Communication and Interaction:
 
 
 Internal: Workers/ Senior Supervisor/ Manager
 
 
 External: Clients
</div>

Service Refrigeration Supervisor

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