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customer service representative

cashier customer service

FAYROOZ

Company Description Fayrooz Restaurant is excited to announce the opening of its new location at Al Zahia North Hub, Sharjah's iconic new development. We are thrilled to bring our exquisite culinary experience to Al Zahia. With a focus on delivering outstanding food and exceptional customer service, Fayrooz is poised to become a favorite dining destination. Join us in this exciting journey as we establish our brand in a thriving new community. Role Description This is a full-time, on-site role, located in Sharjah, for a Cashier Customer Service Representative. The primary responsibilities include handling customer transactions, providing excellent customer service, managing cash registers, processing payments, and ensuring a smooth checkout process. Additionally, the role involves addressing customer inquiries, providing support as needed, and maintaining a clean and organized work environment. Qualifications <ul> <li>Customer Service and Communication skills</li> <li>Cash Handling and Cash Register Operation skills</li> <li>Attention to Detail and Organizational skills</li> <li>Problem-Solving and Conflict Resolution skills</li> <li>Ability to work in a fast-paced environment</li> <li>Basic Math and Computer skills</li> <li>Previous experience in a similar role is a plus</li> <li>High school diploma or equivalent qualification</li> </ul>

Cashier Customer Service

Delta Trading Center LLC

<ul><li>Greet customers and assist them in a friendly, professional manner</li><li>Handle customer inquiries, complaints, and returns efficiently</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Process sales transactions accurately at the cashier counter</li><li>Maintain product knowledge to guide customers effectively</li><li>Keep the store area clean, organized, and presentable</li><li>Support sales promotions and in-store activities</li><li>Coordinate with team members to ensure smooth store operations</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Applicant should be United Arab Emirates National</li></ul>

Customer Service Supervisor

Que speciality coffee

Barista / Waiter &ndash; Que Coffee SpaceAreej 2, Aljada &ndash; SharjahQue Coffee Space is hiring a Barista / Waiter who&rsquo;s confident, energetic, and eager to grow in a specialty coffee environment.What You&rsquo;ll Do:<ul><li>Prepare espresso, milk-based drinks, and manual brews (V60)</li><li>Operate the coffee machine and grinder with consistency</li><li>Take customer orders, serve tables, and run the cashier</li><li>Keep your station clean, organized, and guest-ready</li><li>Support the team and maintain smooth daily operations</li></ul>Requirements:<ul><li>Minimum 2 years experience in a similar role</li><li>Solid knowledge of specialty coffee and barista techniques</li><li>Comfortable with both service and bar duties</li><li>Team player with a positive attitude</li><li>Teachable and willing to learn (we&rsquo;ll train you further)</li><li>Ready to join full-time, preferably immediately</li></ul>(No transport, no accommodation)Job Types: Full-time, PermanentWork Location: In person

Barista and Waiter

Citymax Hotels by Landmark Group

<div>
 About the Company: We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Preferred Arabic speaker.About the Role: The Front Office Associate will be responsible for ensuring a positive experience for guests from the moment they arrive until they depart.Responsibilities:Register and room all guest arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money received at end of the Shift.Cash hotel guests' personal and travelers&rsquo; vouchers and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests' request at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programsAttend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assistEnsure that the guests depart the hotel with a positive impression of hotel servicePerform the audit balances and prepare all reports for audit in an orderly fashionWhen on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesIs fully aware of the Credit policy and adhere to policies and proceduresUpsells the hotel to guests whenever the opportunity arises.Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.Blocks and pre-registers rooms according to reservation requests.Blocks rooms for arriving guests according to set procedures.Makes and follows through room-rate-name changes.Immediately processes all checked-in registration cards and sets up an accurate folio in the system.Types all pre-registered and NSR key envelopes prior to guest arrival.Double checks accuracy of pre-registration, room allocation and keys in the key jacket.Attends to every guest requests the best way possible.Keeps informed of the hotel&rsquo;s emergency procedures.Checks supplies weekly in the work area and requisitions accordingly.Keeps updated on the system operation and procedures.Performs other duties as may be assigned from time to time.Updates the Guest experience software with the requisite details.Perform related duties and special projects assigned by Supervisor and manager.Qualifications:Proven work experience as a Receptionist, Front Office Representative, or similar role.Proficiency in Microsoft Office Suite.Hands-on experience with office equipment (e.g. fax machines and printers).Professional attitude and appearance.Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Excellent organizational skills.Multitasking and time-management skills, with the ability to prioritize tasks.Customer service attitude.High school degree; additional certification in Office Management is a plus.
</div>

Front Office Associate

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
 <li>
 Proficient in CRM systems, customer feedback management tools, and MS Office suite
 </li>
 <li>
 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
 <li>
 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
 <li>
 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Nejoum Al Jazeera (Logistics)

Position: Customer Service Representative (UAE National) Company: Nejoum Al Jazeera Location: Sharjah, UAECompany DescriptionNejoum Al Jazeera is committed to simplifying car transportation services, specializing in facilitating key stages such as buyer accounts, towing, shipping, clearance, and tracking. Operating tirelessly, the company ensures seamless processes for clients looking to ship cars from American auctions. With a dedication to efficiency and customer satisfaction, Nejoum Al Jazeera provides end-to-end solutions, ensuring high-quality service throughout the transportation journey.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in the UAE. The representative will handle daily customer interactions, respond to inquiries, and ensure professional and timely communication with clients. The role requires maintaining high standards of customer care, assisting with shipment updates, coordinating with internal teams, and contributing to an excellent service experience.Key Responsibilities<ul><li>Handle customer inquiries through phone, email, and messaging platforms</li><li>Provide accurate information regarding shipping, towing, tracking, and clearance</li><li>Document customer interactions and update system records</li><li>Coordinate with operations teams to resolve customer issues</li><li>Maintain professionalism and ensure customer satisfaction at all times</li></ul>Requirements<ul><li>UAE National (Emirati) with a Family Book</li><li>High school diploma or higher</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer and CRM software skills</li><li>Previous experience in customer service is preferred</li></ul>Benefits<ul><li>Training and development opportunities</li><li>Supportive work environment</li><li>Career growth within the company</li></ul>Job Type: Fresher

Customer Service Representative (UAE Nationals Only)

MENA-Water

Key Responsibilities <ul><li>Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.</li><li>Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.</li><li>Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.</li><li>Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.</li><li>Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.</li><li>Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.</li><li>Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.</li><li>Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.</li></ul> Key Generic Skills <ul><li>Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.</li><li>Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.</li><li>Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.</li><li>Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.</li><li>Flexibility: Willingness to travel and work outside regular business hours as needed.</li></ul> Qualification & Experience <ul><li>Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.</li><li>Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.</li></ul>

Electromechanical Service Advisor

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