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freelance hospitality trainer Jobs in Room Dining Four Seasons Hotel Riyadh Jobs In Riyadh

freelance hospitality trainer

customer service trainer ksa residence

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Swiss Hospitality

<div>We are seeking professional and high-caliber Freelance Hospitality Trainers to deliver structured, interactive and impactful hospitality training programs across multiple regions within Saudi Arabia. 
 
This role requires strong facilitation skills, deep hospitality knowledge, strong presentation capabilities, and the ability to engage diverse groups in both Arabic and English. The ideal trainer will deliver sessions that reflect excellence, service culture, protocol standards, and high-quality guest experience expectations. 
 
Candidates must demonstrate strong presence, confidence, grooming, and the ability to conduct sessions that are practical, dynamic, and culturally aligned with Saudi protocols and standards. The selected trainers will support our programs on a freelance basis, with training schedules assigned in blocks throughout the year.<div> 
Key Responsibilities 
 
<ul><li>Deliver hospitality-focused training programs across assigned locations</li><li>Conduct bilingual sessions (Arabic / English) when required</li><li>Facilitate role-plays, simulations, case studies, and skills practice</li><li>Ensure professional representation of hospitality etiquette &amp; Saudi protocol</li><li>Adapt training content to participant levels (entry to supervisory)</li><li>Maintain punctuality, professional appearance, and high engagement standards</li><li>Provide post-training documentation when requested</li></ul> 

Who We&rsquo;re Looking For 
 
<ul><li>Strong training facilitation and presentation presence</li><li>Ability to manage classrooms and deliver engaging learning experiences</li><li>Deep understanding of hospitality, service culture, protocol &amp; etiquette</li><li>Flexibility to travel between different KSA regions if required</li><li>Professional grooming and communication style</li><li>Ability to tailor content and lead interactive sessions</li></ul></div>
Requirements<ul><li>Experience in hospitality, customer service, patient experience, soft skills, and leadership training</li><li>Ability to deliver training in Arabic and/or English (bilingual preferred)</li><li>Previous training delivery experience is a strong advantage</li><li>Ability to commit to 3&ndash;5 day training blocks when scheduled</li><li>Freelance availability with daily rate quotation required</li><li>Professional appearance, punctuality, and strong interpersonal conduct</li><li>Available in KSA with valid Id/ Iqama</li></ul></div>

Freelance Hospitality Trainer

Swiss Hospitality Company

<div>
 We are seeking professional and high-caliber Freelance Hospitality Trainers to deliver structured, interactive and impactful hospitality training programs across multiple regions within Saudi Arabia.
 
 
 This role requires strong facilitation skills, deep hospitality knowledge, strong presentation capabilities, and the ability to engage diverse groups in both Arabic and English. The ideal trainer will deliver sessions that reflect excellence, service culture, protocol standards, and high-quality guest experience expectations.
 
 
 Candidates must demonstrate strong presence, confidence, grooming, and the ability to conduct sessions that are practical, dynamic, and culturally aligned with Saudi protocols and standards. The selected trainers will support our programs on a freelance basis, with training schedules assigned in blocks throughout the year.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver hospitality-focused training programs across assigned locations
 </li>
 <li>
 Conduct bilingual sessions (Arabic / English) when required
 </li>
 <li>
 Facilitate role-plays, simulations, case studies, and skills practice
 </li>
 <li>
 Ensure professional representation of hospitality etiquette &amp; Saudi protocol
 </li>
 <li>
 Adapt training content to participant levels (entry to supervisory)
 </li>
 <li>
 Maintain punctuality, professional appearance, and high engagement standards
 </li>
 <li>
 Provide post-training documentation when requested
 
 
 </li>
 </ul>
 
 Who We're Looking For
 
 
 
 <ul>
 <li>
 Strong training facilitation and presentation presence
 </li>
 <li>
 Ability to manage classrooms and deliver engaging learning experiences
 </li>
 <li>
 Deep understanding of hospitality, service culture, protocol &amp; etiquette
 </li>
 <li>
 Flexibility to travel between different KSA regions if required
 </li>
 <li>
 Professional grooming and communication style
 </li>
 <li>
 Ability to tailor content and lead interactive sessions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in hospitality, customer service, patient experience, soft skills, and leadership training
 </li>
 <li>
 Ability to deliver training in Arabic and/or English (bilingual preferred)
 </li>
 <li>
 Previous training delivery experience is a strong advantage
 </li>
 <li>
 Ability to commit to 3-5 day training blocks when scheduled
 </li>
 <li>
 Freelance availability with daily rate quotation required
 </li>
 <li>
 Professional appearance, punctuality, and strong interpersonal conduct
 </li>
 <li>
 Available in KSA with valid Id/ Iqama
 </li>
 </ul>
</div>

ENDENA Consulting

<div>ENDENA Consulting is part of the ENDENA Group, a French engineering and consultinggroup that includes two established companies: Terao (specialized in energy efficiencyand green building) and Atixis (focused on construction project management andtechnical consulting).
ENDENA Consulting is our newest business unit, created to support our clients in theMiddle East and Asia by providing highly qualified engineers and consultants throughsecondment and project-based missions. Our goal is to connect top international talentwith leading projects in construction, sustainability, and energy performance, acrosssectors such as hospitality, infrastructure, and real estate.<h2 class="jobSectionHeader">
Job description</h2>
Design and deliver safety, operational, and induction training for all employees, contractors, and volunteers.
 
 
Key Responsibilities:<ul><li>Design multilingual induction programs (Arabic/English).</li><li>Deliver ongoing BAU and compliance training (HSE, crowd safety).</li><li>Develop a competency framework and certification matrix.</li><li>Conduct assessments and track training compliance.</li></ul><h2 class="jobSectionHeader">
Profile</h2><div>
EDUCATION: 
 
<ul><li>NEBOSH HSL (Health &amp; Safety Leadership) course.</li></ul></div><ul><li>IOSH Managing Safely (Trainer-level certification desirable).</li><li>Recognised instructional design/education qualification.</li><li>Certified First Aid/Fire Safety trainer credentials.</li></ul><div>
QUALIFICATIONS:
 
 
<ul><li>5-years&rsquo; experience designing and delivering training in safety/events.</li></ul></div><ul><li>Strong background with mass participation events/training academies.</li><li>KSA experience a must.</li></ul></div>

Senior Training Manager

<div>
 
 
 About the Role
 
 
 
 The After-Sales Manager is responsible for developing and executing after-sales strategies in KSA&rsquo;s assigned region. This role oversees the establishment of a robust after-sales network, ensures service performance targets are achieved, manages warranty and parts operations, and drives customer satisfaction&mdash;while maintaining compliance with KSA&rsquo;s regulations.
 
 
 
 Key Responsibilities
 
 
 
 &bull;Formulate and implement after-sales strategies across the managed region to meet service KPI (e.g., service completion time, customer satisfaction score) and performance objectives (e.g., reducing warranty claim costs). Align strategies with KSA&rsquo;s market needs (e.g., increasing NEV service centers in urban areas).
 
 
 &bull;Build and manage a comprehensive local after-sales network in alignment with sales strategies (e.g., expanding service centers near high-sales regions). Recruit, train, and monitor service providers to ensure consistent, high-quality service delivery that meets brand and local standards.
 
 
 &bull;Support brand development initiatives and crisis management in the region (e.g., addressing negative customer feedback on social media, managing service disruptions). Take proactive steps to enhance and protect brand reputation in KSA.
 
 
 &bull;Oversee warranty claims management for the region, including reviewing claims for accuracy, ensuring compliance with KSA&rsquo;s warranty regulations (e.g., MCI&rsquo;s warranty terms), and reducing fraudulent claims. Lead training and development of parts and service teams to improve technical skills and efficiency.
 
 
 &bull;Monitor regional after-sales operations, including service center performance, parts inventory levels, and customer feedback. Ensure compliance with KSA&rsquo;s regulatory standards (e.g., SABER certification for parts, labor safety regulations). Manage day-to-day business support tasks (e.g., coordinating with parts suppliers, resolving dealer disputes).
 
 
 
 Requirements
 
 
 
 &bull;Bachelor&rsquo;s degree or above in Automotive Engineering, After-Sales Service Management, or a related field.
 
 
 &bull;Proficiency in English and Arabic; ability to negotiate with local authorities and communicate with customers.
 
 
 &bull;Minimum 3 years of after-sales management experience in KSA&rsquo;s automotive sector. Strong knowledge of the local automotive industry, including service networks and parts supply chains (e.g., Dammam Free Zone, local parts vendors).
 
 
 &bull;Proven expertise in managing after-sales supply chains in KSA, including working with local parts suppliers and navigating free zone processes (e.g., customs clearance for imported parts).
 
 
 &bull;Hands-on experience liaising with KSA government authorities such as NAVA (National Automotive Vehicle Agency) and GAZT (General Authority of Zakat and Tax). Ability to resolve compliance disputes (e.g., parts certification issues) effectively.
 
 
 &bull;Valid KSA driver&rsquo;s license, with flexibility to travel frequently between major cities (e.g., Riyadh, Jeddah, Dammam) and regional outlets.
 
</div>

Aftersales Manager

Admirals Meat Processing

<ul><li>Job Description &ndash; Delivery Driver (KSA)</li></ul>Position: Delivery Driver Location: Kingdom of Saudi Arabia (KSA<ul><li>Safely deliver goods to customers across assigned routes.</li><li>Ensure timely delivery in line with company schedules.</li><li>Handle products with care and maintain delivery accuracy.</li><li>Collect payments or obtain customer signatures when required.</li><li>Maintain vehicle cleanliness and report any mechanical issues.</li><li>Follow traffic rules and comply with KSA road regulations.</li><li>Provide excellent customer service during every delivery.</li></ul>Requirements:<ul><li>Valid Saudi driving license (Light/Heavy depending on role).</li><li>Basic Arabic or English communication.</li><li>Previous experience as a delivery driver preferred.</li><li>Good knowledge of local routes and navigation apps.</li><li>Physically fit and able to handle loading/unloading.</li><li>Clean driving record.</li></ul>Job Type: Full-timePay: &#65020;2,000.00 - &#65020;2,500.00 per month

Delivery Driver

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1248 customer service trainer ksa residence jobs IN Room Dining Four Seasons Hotel Riyadh Jobs In Riyadh

Customer Service Trainer - KSA Residence

Customer Service Quality Specialist - KSA Residence

Freelance Hospitality Trainer

Freelance Hospitality Trainer

Senior Training Manager

Aftersales Manager

Delivery Driver