account development associate Jobs in Mangaluru India

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customer operations manager

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customer operations specialist/project manager

customer success analyst Jobs in Mangaluru India

customer success analyst

customer success associate

Microsoft

<div>
 We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning &amp; execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.
 
 
 The Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer&rsquo;s business and technical objectives. Sets priorities for Microsoft to contribute to the customer&rsquo;s success in those areas. Plans the delivery of services to achieve success criteria for top priority solutions and workloads. Provides direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads. Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
 <ul>
 <li>
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 </li>
 <li>
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
 </li>
 <li>
 Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
 
 
 </li>
 </ul>
 
 Technical Relevance
 
 
 
 <ul>
 <li>
 Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 </li>
 </ul>
 
 Customer Success Leadership
 
 
 
 <ul>
 <li>
 Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 </li>
 <li>
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 </li>
 <li>
 Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required/Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience.
 
 
 </li>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within customer industry.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Sr. Customer Success Account Manager

Hiver

<div>
 
 About Us
 
 
 
 Hiver gives teams the simplest way to deliver outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We&rsquo;re a top-rated product on G2 and rank very highly on customer satisfaction
 
 
 At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
 
 
 We&rsquo;re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised funding from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
 
 
 
 Opportunity
 
 
 
 As a Customer Success Manager at Hiver, you will play a crucial role in ensuring the success &amp; satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio. Your key responsibility will be to build and maintain strong relationships with Hiver's clients, understand their unique needs, help them maximize the value they get from our platform, and identify expansion opportunities &amp; take them to closure.
 
 
 
 What will you be working on?
 
 
 
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for designated customer accounts
 </li>
 <li>
 Establish and maintain strong, long-term relationships with clients, working with stakeholders at various levels; foster strong connections with senior stakeholders
 
 
 </li>
 </ul>
 
 Product Adoption And Education
 
 
 
 <ul>
 <li>
 Work closely with clients to ensure they fully understand and effectively utilize Hiver's platform
 </li>
 <li>
 Provide training, resources, and best practices to help clients optimize their processes
 
 
 </li>
 </ul>
 
 Account Growth And Expansion
 
 
 
 <ul>
 <li>
 Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs.
 </li>
 <li>
 Responsible for meeting/exceeding expansion revenue targets
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities
 </li>
 <li>
 Prepare and deliver regular reports to clients on their performance and success with Hiver
 
 
 </li>
 </ul>
 
 Feedback Collection and Product Improvement
 
 
 
 <ul>
 <li>
 Gather and relay customer feedback to the product development team to help improve Hiver's offerings
 </li>
 <li>
 Act as the voice of the customer, ensuring their needs are considered in product development
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 2 - 3 years of experience in a Customer Success role
 </li>
 <li>
 Experience working with customers in US time zones (preferred)
 </li>
 <li>
 Ability to meet expansion revenue targets
 </li>
 <li>
 Ability to meet revenue retention targets
 </li>
 <li>
 Prior experience working for SMBs
 </li>
 <li>
 You are confident in managing 100+ customers
 </li>
 <li>
 You have exceptional written &amp; verbal communication and negotiation techniques
 </li>
 <li>
 You foster collaboration with multiple stakeholders at the customer end and are comfortable working closely with internal teams
 </li>
 <li>
 Passion for problem spotting &amp; solving, and displaying a solutions-oriented approach to challenges encountered
 </li>
 <li>
 You have a keen interest in working in a fast-growth and dynamic environment
 </li>
 </ul>
</div>

Customer Success Manager - US (Remote)

8byte

<div>
 
 About The Role
 
 
 
 We are seeking a proactive and driven
 
 Customer Success Analyst
 
 to be the primary point of contact for our institutional and investor clients. This role is fundamental to maximizing customer value, driving product adoption, and ensuring client satisfaction within the complex FinTech landscape.
 
 
 You will play a critical role in the post-sales journey, leveraging data to analyze client health and proactively manage relationships. This is an excellent opportunity for a
 
 young, sharp professional
 
 with a passion for finance and technology to thrive in a high-growth
 
 startup environment
 
 .
 
 
 
 What You&rsquo;ll Do (Key Responsibilities)
 
 
 
 <ul>
 <li>
 Client Relationship Management: Act as the trusted advisor for a portfolio of clients, ensuring they successfully onboard, adopt, and maximize their use of 8 Byte&rsquo;s AI-powered financial tools.
 </li>
 <li>
 Proactive Engagement: Conduct regular check-ins, business reviews, and training sessions to maintain high levels of client engagement and address potential roadblocks early.
 </li>
 <li>
 Success Metrics &amp; Data Analysis: Monitor key customer health metrics (e.g., usage patterns, feature adoption, churn risk) and analyze data to identify opportunities for intervention and expansion.
 </li>
 <li>
 Feedback Loop: Collect and synthesize client feedback, serving as the voice of the customer internally to inform product development, marketing, and sales strategies.
 </li>
 <li>
 Issue Resolution: Work closely with the Engineering and Product teams to efficiently triage, track, and resolve complex technical and operational client issues.
 </li>
 <li>
 Process Improvement: Help document and standardize best practices for the Customer Success function as the company scales.
 
 
 </li>
 </ul>
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 1&ndash;2 years of professional experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably within the FinTech, SaaS, or BFSI (Banking, Financial Services, and Insurance) sector.
 </li>
 <li>
 FinTech Expertise: Proven knowledge and understanding of financial products, investment tools, or lending processes is highly preferred.
 </li>
 <li>
 Tool Proficiency: Experience using CRM tools (e.g., Salesforce, HubSpot) and basic data analysis skills. Exposure to JIRA or similar ticketing/project management tools is a major plus.
 </li>
 <li>
 Communication &amp; Empathy: Exceptional verbal and written communication skills with a demonstrated ability to manage client expectations and build strong, trusting relationships.
 </li>
 <li>
 Startup Mindset: A proactive, high-ownership attitude with comfort working in a fast-paced startup environment where roles are dynamic and quick adaptation is key.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Finance, Business Administration, Economics, or a related field.
 
 
 </li>
 </ul>
 What You&rsquo;ll Get
 
 
 <ul>
 <li>
 Competitive pay and meaningful ESOPs (Stock Options).
 </li>
 <li>
 Health insurance and wellness perks.
 </li>
 <li>
 Direct impact on product adoption and growth in a high-value, AI-driven sector.
 </li>
 <li>
 Unparalleled learning and career advancement opportunities within a rapidly scaling company.
 </li>
 <li>
 A smart team building real AI solutions for BFSI.
 
 
 </li>
 </ul>
 Work Mode
 
 
 This is a full-time,
 
 in-office role (Bangalore, 5 days/week)
 
 . We believe the best customer relationships are fostered when we work together!
 
 
 Skills: customer,data,jira,fintech,account management,data analysis,bfsi
</div>

Customer Success Analyst

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
 
 
 
 Job Description
 
 
 
 This is a 12 months fixed term contract role
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn&rsquo;s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintains a detailed knowledge of LinkedIn&rsquo;s products and the impact they can have for our customers.
 </li>
 <li>
 Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
 </li>
 <li>
 Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
 </li>
 <li>
 Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
 </li>
 <li>
 Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
 </li>
 <li>
 Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
 </li>
 <li>
 Partners closely with CSMs to prioritize projects based on customer maturity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 2+yrs in data analysis/reporting role
 </li>
 <li>
 Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
 </li>
 <li>
 Working experience with SQL
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Data and Insights-driven; able to synthesize data and help communicate the &ldquo;so what&rdquo; to a customer.
 </li>
 <li>
 Strong cross-functional partnership experience.
 </li>
 <li>
 Past work experience within a fast-paced environment.
 </li>
 <li>
 Experience synthesizing data and insights together for a client presentation.
 </li>
 <li>
 Experience working within Excel, PowerBI, and/or Tableau.
 </li>
 <li>
 Experience leading/managing a project and associated deliverable work.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
 </li>
 <li>
 Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
 </li>
 <li>
 Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Powerpoint
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Data story telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Analyst (12 months contract)

Vyapar

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
 </li>
 <li>
 Follow up customer calls wherever is necessary.
 </li>
 <li>
 Explain product features, pricing, and benefits to interested customers.
 </li>
 <li>
 Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
 </li>
 <li>
 Attend mandatory training sessions to stay updated on product or company policy changes.
 </li>
 <li>
 Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
 </li>
 <li>
 Follow established processes and procedures to maintain service quality.
 
 
 </li>
 </ul>
 About Company: We are a technology and innovation company in the fintech space, delivering business accounting software to micro, small, &amp; medium enterprises (MSMEs). With more than 5 million users across 140 countries, we are one of the fastest-growing companies in this space. We take the complexity out of invoicing, inventory management, &amp; accounting, making it so simple that small businesses can spend less time on manual bookkeeping and more time focusing on areas of business that matter.
</div>

Customer Service Associate in Bangalore

AVASO Technology Solutions

<div>
 
 
 Position Title :
 
 Associate Project Manager
 
 
 
 Location
 
 : Bangalore/ Mohali
 
 
 
 
 
 
 Position Overview:
 
 
 
 In a projectized organizational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance culture and ensuring alignment with project and organizational objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Delivery Management:
 
 
 <ul>
 <li>
 Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
 </li>
 <li>
 Define project objectives, deliverables, and success criteria while managing project lifecycles.
 </li>
 <li>
 Track and report project progress using standardized dashboards and KPIs.
 </li>
 </ul>
 
 
 SLA and KPI Management:
 
 
 <ul>
 <li>
 Ensure that all projects meet contractual SLA obligations and internal performance standards.
 </li>
 <li>
 Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
 </li>
 </ul>
 
 
 Customer Relationship Management:
 
 
 <ul>
 <li>
 Act as the primary liaison for customers on project-related issues, updates, and escalations.
 </li>
 <li>
 Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
 </li>
 <li>
 Conduct regular performance reviews, provide constructive feedback, and address underperformance.
 </li>
 <li>
 Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
 </li>
 </ul>
 
 
 Risk and Issue Management:
 
 
 <ul>
 <li>
 Maintain a risk register for projects, proactively identifying and addressing potential risks.
 </li>
 <li>
 Facilitate rapid escalation and resolution for critical project issues.
 </li>
 </ul>
 
 
 Change and Transformation Management:
 
 
 <ul>
 <li>
 Manage project scope changes through structured Change Control Processes.
 </li>
 <li>
 Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
 </li>
 </ul>
 
 
 Governance and Compliance for Projects:
 
 
 <ul>
 <li>
 Establish and monitor governance frameworks for effective project delivery.
 </li>
 <li>
 Ensure compliance with legal, regulatory, and organisational standards on a per-project basis.
 </li>
 </ul>
 
 
 Delivery Financial Management:
 
 
 <ul>
 <li>
 Develop and track project budgets, billing, and financial forecasts.
 </li>
 <li>
 Maintain financial dashboards to monitor project profitability and cost-effectiveness.
 </li>
 <li>
 Conduct variance analysis between planned and actual financial outcomes for each project.
 </li>
 </ul>
 
 
 Continuous Improvement:
 
 
 <ul>
 <li>
 Collect feedback from project teams and clients to implement process improvements.
 </li>
 <li>
 Promote a culture of innovation and learning within the project teams to drive efficiency and quality.
 </li>
 </ul>
 
 
 Team Leadership in Projects:
 
 
 <ul>
 <li>
 Lead cross-functional project teams, ensuring clarity of roles and responsibilities.
 </li>
 <li>
 Act as a mentor and coach to project team members, fostering professional growth.
 </li>
 <li>
 Encourage collaboration and communication within the team to deliver high-quality results.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Greater than 8 Years of Experience in Project Management or Similar Role
 </li>
 <li>
 Industry - IT or IT Managed Services
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in IT, Project Management, or a related field.
 </li>
 <li>
 Experience:
 </li>
 <li>
 Proven experience in managing projectized environments, IT service delivery, and people management.
 </li>
 <li>
 Demonstrated success in leading and developing diverse teams.
 </li>
 <li>
 Certifications: PMP, PRINCE2, ITIL, or Agile certifications are preferred.
 </li>
 <li>
 
 Good to Have Skills:
 
 </li>
 <li>
 Expertise in project management frameworks (e.g., Agile, Waterfall).
 </li>
 <li>
 Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
 </li>
 <li>
 Strong leadership, conflict resolution, and decision-making abilities.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Project Orientation
 
 : Expertise in handling project lifecycles from initiation to closure.
 </li>
 <li>
 
 Stakeholder Management
 
 : Effective communication and relationship-building with clients and teams.
 </li>
 <li>
 
 Resource Optimisation
 
 : Strategic allocation and management of resources to ensure efficiency.
 </li>
 <li>
 
 Risk Mitigation
 
 : Proactive identification and resolution of risks.
 </li>
 <li>
 
 Continuous Improvement
 
 : Focus on driving innovation and quality enhancements
 </li>
 </ul>
 
 
 
 
 
 Work Environment:
 
 
 <ul>
 <li>
 Dedicated to leading multiple projects concurrently.
 </li>
 <li>
 Occasional travel to customer or project sites may be required.
 </li>
 </ul>
 
 Flexibility to work outside regular hours to meet project milestones or address critical issues
 
</div>

Associate Project Manager

PwC India

<div>
 
 
 Job Title: Specialist / Associate / Senior Associate &ndash; Captive Market
 
 
 
 
 Location: Bangalore
 
 
 
 
 Department: Financial Crime Compliance
 
 
 
 
 
 
 
 About the Role
 
 
 
 Join our Financial Crime Compliance team within PwC, where we help global financial institutions manage their regulatory obligations and strengthen their AML and financial crime frameworks. As an Associate or Senior Associate, you will play a key role in delivering high-quality advisory and managed service projects focused on Anti-Money Laundering (AML), Know Your Customer (KYC) remediation, and Transaction Monitoring (TM).
 
 
 You will work with global banks, investment firms, and financial service providers to assess risks, enhance compliance controls, and ensure adherence to evolving regulatory expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Support the delivery of client engagements related to AML, KYC, sanctions, and transaction monitoring.
 </li>
 <li>
 Conduct customer due diligence (CDD), enhanced due diligence (EDD), and periodic reviews as part of KYC remediation programs.
 </li>
 <li>
 Review alerts, investigate transactions, and escalate potential suspicious activities in accordance with client policies.
 </li>
 <li>
 Assist in the design and enhancement of AML / FCC frameworks, policies, and procedures.
 </li>
 <li>
 Analyze regulatory requirements and assess their impact on clients&rsquo; compliance processes.
 </li>
 <li>
 Prepare clear, well-structured documentation and reports for internal and client stakeholders.
 </li>
 <li>
 Collaborate with cross-functional teams (legal, compliance, operations, and technology) across geographies.
 </li>
 </ol>
 
 
 
 
 
 Additional Responsibilities for Senior Associate Level:
 
 
 <ol>
 <li>
 Lead small teams or workstreams within large engagements, ensuring high-quality delivery and adherence to project timelines.
 </li>
 <li>
 Review and quality-check work completed by Associates and provide constructive feedback.
 </li>
 <li>
 Manage client communications and contribute to stakeholder updates and presentations.
 </li>
 <li>
 Support the development of proposals, methodologies, and training materials for financial crime engagements.
 </li>
 <li>
 Contribute to thought leadership and knowledge sharing on emerging FCC trends, technologies, and regulations.
 </li>
 </ol>
 
 
 
 
 
 Required Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business, Economics, Law, or related field.
 </li>
 <li>
 
 3+ years of experience
 
 in AML / KYC / Transaction Monitoring roles within global banks or consulting firms.
 </li>
 <li>
 Solid understanding of global AML regulations (e.g., FATF, OFAC, EU 5AMLD/6AMLD, UK FCA, MAS, HKMA).
 </li>
 <li>
 Hands-on experience in:
 </li>
 <li>
 KYC onboarding and periodic reviews (corporate and institutional clients preferred).
 </li>
 <li>
 Transaction monitoring, alert investigation, and escalation.
 </li>
 <li>
 Name screening and sanctions review processes.
 </li>
 <li>
 Familiarity with FCC tools and systems (Actimize, Mantas, Fircosoft, LexisNexis, etc.) is desirable.
 </li>
 <li>
 Strong analytical and report-writing skills with attention to detail.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 CAMS (Certified Anti-Money Laundering Specialist), CFE, or equivalent FCC qualification.
 </li>
 </ul>
 
 
</div>

Senior Associate-Captive Market

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