client service manager Jobs in Indianapolis

client service manager

customer marketing manager Jobs in Indianapolis

customer marketing manager

customer success manager, director Jobs in Indianapolis

customer success manager, director

customer success manager director

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
<h1 class="jobSectionHeader">Role Description
</h1>The Customer Success team within Signature Success is looking for a driven Customer Success Manager, Director to serve as a primary point of contact for Salesforce&rsquo;s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer&rsquo;s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager, Director maintains awareness of the customer's key events, needs, potential risks, and value drivers.
Customer Success Manager, Directors lead cross-functional initiatives inside matrixed organizations. You will be a mentor and multiplier to those on your accounts and across your team.
In this role, you will act as a trusted advisor, forging deep relationships with your customers and account teams to build a strong track record in customer success. You will develop an extensive technical understanding of their Salesforce implementation, using this knowledge and superb communication skills to translate business needs into effective solutions. By sharing best practices and encouraging the adoption of proactive services, you will optimize their platform and ensure they are set up for success, providing special care during critically important peak events. Furthermore, you will serve as the main technical interface for your customers, acting as the point of contact for any major incidents by owning expectations and communications through to resolution. This requires close collaboration with both internal and external stakeholders, including partners and ISVs, to fully address customer needs.
<h1 class="jobSectionHeader">Your Impact
</h1><ul><li>Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
</li><li>Cultivate and maintain stakeholder relationships with the customer&rsquo;s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
</li><li>Help your customers achieve their business goals and outcomes on the Salesforce platform by:
<ul><li>Coordinating the completion of the Signature Success catalog of services as required for your customer.
</li><li>Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
</li><li>Acting as an advisor to your customers for the adoption of new features of Salesforce&rsquo;s annual release schedules and identifying potential challenges and risks to your customer's implementation.
</li></ul></li><li>Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
</li><li>Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
</li><li>The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer&rsquo;s need.
</li></ul><h1 class="jobSectionHeader">Minimum Requirements
</h1><ul><li>Minimum of 8-10 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
</li><li>Experience with Salesforce SaaS products and solutions (Sales, Service &amp; Data Cloud) is a must
</li><li>Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist
</li><li>Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
</li><li>Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
</li><li>Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
</li><li>Experience working with Enterprise-level customers.
</li><li>Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
</li></ul>Note : This role is office-flexible, and the expectation is to be in office 3 days per week.
Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.</div>

Customer Success Manager, Director

Your Money Line

<div>Location: Indianapolis
We're looking for a humble, hungry, and people-smart Customer Marketing Manager to deepen engagement with users and empower our employer partners to successfully promote YML within their organizations.
This role bridges marketing, customer success, and product. You'll focus on helping employees discover, understand, and repeatedly use YML&mdash;and helping HR leaders champion the program to their workforce. You'll create engagement strategies, educational materials, videos, campaigns, and communication assets that drive adoption, retention, and long-term customer advocacy.
You'll report to and be supported by our Director of Marketing and collaborate closely with our small, but mighty team of 4.
Your north star: increase retention, ongoing end-user engagement, and customer advocacy across our client base.
About Your Money Line
Money is the #1 stressor for American workers&mdash;and we're on a mission to create financial stability and confidence for all. YML is a financial wellness benefit that pairs AI-powered software with empathetic human coaching to increase financial stability and confidence in thousands of households&mdash;from teachers to nurses and everyone in between. With YML, employees get help with everyday money challenges, and employers see gains in team wellness, retention, and engagement.
Responsibilities: 
End-User Engagement &amp; Lifecycle Campaigns
<ul><li>Build and optimize multi-channel lifecycle journeys (email, SMS, push, in-app) to drive retention, adoption, and ongoing platform utilization.</li><li>
Partner with the product team to create onboarding flows, activation sequences, and engagement touchpoints that help users confidently get value from YML.</li><li>
Develop user engagement strategies that encourage feature discovery and sustained usage.</li><li>
Track and report on key engagement KPIs, including registrations, feature usage, message performance, and overall retention.</li></ul>
Content Creation: Educational, Video, &amp; Storytelling
<ul><li>Produce clear, compelling educational content&mdash;product explainers, short videos, tutorials, and testimonials.</li><li>
Write and distribute monthly and ad-hoc newsletters (client- and participant-facing) featuring education, product updates, and impact stories.</li></ul>
Client (Employer) Enablement &amp; Activation
<ul><li>Equip HR/benefits teams with customizable launch kits, engagement materials, email templates, and year-round promotional tools.</li><li>
Support the accuracy of client CRM data and leverage marketing workflows to distribute comms</li><li>
Lead planning and content development for client webinars, benefit fair materials, and giveaway/raffle items that elevate awareness and excitement.</li></ul>
Customer Advocacy &amp; Social Proof
<ul><li>Build and manage advocacy programs to turn enthusiastic users into reviewers, references, and case study participants.</li><li>
Source, shape, and package customer stories for case studies, sales collateral, videos, and newsletters.</li><li>
Support the creation of and ongoing touch points with the Client Advisory Board.</li></ul>
Insights &amp; Voice of the Customer
<ul><li>Act as a connector between Marketing, CS, Product, and Financial Guides to ensure content and messaging reflect real user needs and experiences.</li><li>
Gather, synthesize, and share user insights to continuously improve engagement programs and content quality.</li></ul>
Key Qualifications
<ul><li>2&ndash;5 years of experience in customer marketing, lifecycle marketing, product marketing, or content marketing.</li><li>
Exceptional writing skills&mdash;able to translate financial concepts into simple, supportive, action-driven messaging.</li><li>
Experience creating multi-channel campaigns across email, push, SMS, and in-app messaging.</li><li>
High attention to detail and experience coordinating campaigns across various segments, communications, and products with ease.</li><li>
Comfortable producing content yourself&mdash;email templates, video scripts, onboarding materials, how-to guides, and support documentation.</li><li>
Not necessarily someone who comes with all of the answers, but a willingness to find a scrappy solution.</li><li>
Creative instincts paired with data-driven optimization.</li><li>
Experience with B2B2C, HR tech, fintech, or employee benefits is helpful.</li><li>
Highly collaborative and thrives in a fast-paced, small team where everyone wears many hats.</li><li>
Experience using HubSpot, Canva, and/or Customer Engagement Platforms is a plus.</li></ul>
Our Company Values
<ul><li>Lead with empathy</li><li>
Grow with courage</li><li>
Move fast, together</li><li>
Own the outcome</li><li>
Good vibes are always in the budget</li></ul>
Benefits
<ul><li>Company equity options</li><li>
Unlimited wellness time off</li><li>
Hybrid office model</li><li>
Unlimited PTO</li><li>
Paid holidays</li><li>
Paid maternity, paternity, and adoption leave</li><li>
Medical insurance</li><li>
Health savings account (HSA) and employer HSA contribution</li><li>
Dental and vision insurance</li><li>
100% employer-provided life insurance</li><li>
401K and 401K match</li><li>
Regular employee events</li><li>
Office snacks</li><li>
Flexible working hours</li><li>
Voted a &ldquo;Best Place to Work in Indiana&rdquo; 2023, 2024, 2025</li><li>
Fun startup culture</li></ul></div>

Customer Marketing Manager

Tech Electronics

<div>Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's in it for you?<ul><li>
Health, VisionDental Insurance on DAY ONE</li><li>
Company credit card, cellphone, laptop (as needed)</li><li>
Paid Time OffAccrued Personal Time</li><li>
Tuition Reimbursement</li><li>
Long termShort-term disability</li><li>
Generous Holiday Schedule</li><li>
Hybrid office schedule (select positions)</li><li>
Immense Growth Opportunities</li><li>
Relaxed Family Culture</li><li>
Teladoc, SurgeryPlus,other medical benefits</li></ul> 
POSITION OVERVIEW
The Solutions Designer applies theories and principles of system design and engineering to develop solutions for the customers at the point of sale and/or installation of security technologies. Works Tech Electronics' customer account teams to develop solutions for specific customers and/or specific markets or channels and then oversees the proper implementation of these solutions during the installation phase.
<ul><li>Provides consultation, system design/solution, estimating and scope of work of security system design/solution during the sales process primarily for assigned account teams:<ul><li>
Maintains understanding of Tech Electronics' Customer Lifecycle Strategy to ensure best solution and system design for the customer while ensuring Tech's ability to develop new and/or maintain customer relationships.</li><li>
Provides technical solutions as follows:<ul><li>
Research and resolves issues pertaining to bid specifications, system applications, drawing interpretation problems, conflicts and errors as requested by the account manager.</li><li>
Along with the account manager, performs needs assessment with the end user customer when required to identify current customer issues; thoroughly identifies customer needs and key objectives for a technology solution before beginning system design.</li><li>
Provides technical information in assisting the account manager to develop required bid specifications.</li><li>
Provides a detailed bill of material, system design and estimate to meet specifications and/or system design in support of specification and/or customer needs; provides creative solutions for final estimate to ensure that Tech's technical solutions are price competitive.</li><li>
Provides support and participates in customer system demonstrations.</li><li>
Drafts detailed system drawings and design layouts to ensure conformance to specifications and/or customer needs.</li><li>
Performs site visits to develop an understanding of project site conditions and requirements; minimize risk for the company in system design.</li><li>
Assists the account manager in the development of the scope of work, customer responsibilities as well as clarifications of system performance; helps develop strategy to win the business by offering a solution and price that differentiates Tech in a positive manner as well as a proposal that adheres to bid specifications and/or differentiates Tech from competition.</li><li>
Adheres to Tech Electronics' standards of design in assuring a successful project installation.</li></ul></li><li>
Applies knowledge of engineering and/or industry design principles in providing technical support as required by the account team</li><li>
Adheres to Tech Electronics' standards of design in assuring a successful project installation.</li></ul></li></ul> 
<ul><li>
Provides security system design and technical support at the point of system installation for assigned account teams:<ul><li>
Reviews Tech Electronics' submission, scope of work, project objectives, technical specifications, and customer responsibilities and confirms technical ability to meet specifications and/or customer needs.</li><li>
Provides detailed system and/or network drawings including floor plans that depict field devices, addresses, cable, etc. to ensure proper system installation; provides required connection drawings specific to the project installation to assure proper field wiring.</li><li>
Performs on site engineering support to assist the field installation technician or consultant to overcome system performance issues.</li><li>
Reviews and confirms bill of material based on system design.</li><li>
Performs testing on site and/or at Tech Electronics to confirm accuracy of system operation.</li><li>
Provides technical support for the entire project team; communicates effectively with all project team members.</li><li>
Develops required coding or software programming of the system in order to meet specifications and/or scope of work definition.</li><li>
Performs engineering or design of system within hours budgeted for the project.</li><li>
Performs administrative training with the customer's system administrator.</li><li>
Periodically inspects completed installations and observes conformance to design and develops areas of improvement for future projects.</li><li>
Adheres to Tech Electronics' standards of design in assuring successful service support.</li></ul></li><li>
Participates in respective in house Technology Committees to identify new technologies, assess change manufacturers, identify software development strategies and/or review and improve customer lifecycle services that can be instrumental in achieving our targeted Vertical Markets and Market Segments' business goals; adheres to company new system/manufacturer process. Assists the Director of Technology by evaluating technologies, products and services which can be instrumental in providing customer valued solutions to our Markets, Channels and Offices so that Tech Electronics remains the industry leader for all technologies
</li><li>Participates in company Quick Quote process and strategy for capturing critical vendor information to be entered and maintained into company databases in support of the sales and operations business processes as directed by supervisor.
</li><li>Works with the respective Director of Technology in developing an effective sales demonstration presentation and sales demonstration room to effectively present their systems and/or technology solutions.
</li></ul>Attends various national trade and manufacturer conferences as directed by supervisor to maintain knowledge of technology in our industry and how these technologies provide business solutions for our customers; maintains knowledge on applicable codes, legislative changes and industry trends that impact their assigned technology; responsible for reviewing with each office, channel, market and department managers that support their technology.
POSITION REQUIREMENTS:
Bachelor's degree in computer science or engineering or related field (or equivalent work experience) is required
Five or more years of professional experience designing technology solutions. 
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are a drug free workplace. Employment is contingent on passing a drug test.</div>

Physical Security and Fire Alarm Solutions Designer

Shift Digital

<div>Our team is engaged, driven and excited about the work we do. We&rsquo;re bringing big ideas to life daily and are looking for talented individuals to grow with us. Does this sound like you?
About The Role
As a digital marketing expert resource, you will work directly with our client and their dealers to implement industry leading digital best practices through in-person consultations, training, data analysis, videos, and webinars.
The goal is to optimize the dealer&rsquo;s digital performance, deliver strategic digital consulting, analytics reporting, and establish a premium online customer experience when someone is shopping for a vehicle.
About You
Like us, you have a passion for all things automotive and digital. Previous automotive experience as a Marketing Manager, eCommerce Director, Internet Manager, or previous work experience in the Automotive industry as a Digital Resource makes you an ideal candidate. You should have in depth knowledge of dealership sales strategy, marketing, and operations to properly coordinate digital strategy elements into business plans. You are exceedingly professional, organized, and detail orientated. You enjoy traveling extensively and building relationships with key stakeholders inside and outside the brand.
Shift Digital Business Consultants supporting the brand have a vital understanding of how dealerships operate and the digital tools they use to engage their customers. Expert proficiency with the following tools is required: 
<ul><li>
Dealership Websites</li><li>
Search Engine Optimization (SEO)</li><li>
Search Engine Marketing (SEM)</li><li>
Social Media and Reputation Management</li><li>
CRM / DMS Systems</li><li>
Google Adwords / Analytics</li><li>
Automotive experience</li></ul>
This position requires extensive travel in Illinois, Michigan, Indiana and adjacent states.
 At Shift, many factors are taken into account when determining a reasonable compensation range for any given role. Some of these factors include, but are not limited to: skillset, location, years of experience, licenses, certifications, and business/organizational needs. The following compensation range is specific to New York City, Colorado, Nevada, California, and Washington residents only. While we do provide an estimated salary range, it is not typical for an individual to be hired near the top range for their role. A reasonable estimate for this role is: $95,000 - $105,000. A summary of the benefits offer for the role is available at https://www.shiftdigital.com/company/Careers.
This is a full-time position with Shift Digital. In addition to our great benefits, we offer very competitive compensation, paid holidays, generous paid time off (PTO) and other employee perks. 
Why Should You Apply?<ul><li>
Full time position with a growing company</li><li>
Excellent health insurance plans!</li><li>
Paid Holidays and generous Paid Time Off, as well as time off to volunteer within your community and wellness days.
</li><li>Voted Best Midsize Company to work for in Detroit by Detroit Free Press</li></ul></div>

Dealer Marketing Consultant - Indianapolis

Baker Distributing Company

<div>Join Our Team: Sales Center Manager Wanted!
Join our team as a Sales Center Manager and lead the daily operations of a thriving wholesale HVAC distributorship. As a key leader in the industry, you'll drive sales growth, profitability, and customer satisfaction while managing a diverse team of professionals. If you're a results-driven professional with a passion for HVAC and exceptional leadership skills, we want to hear from you!
Summary
The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfully manage the daily operations of all facets of the Sales Center.
Essential Duties and Responsibilities<ul><li>
Represent Baker as a leader in the industry ensuring maximum sales and profitability.</li><li>
Determine and monitor inventory stock levels and manage merchandising of sales showroom.</li><li>
Manage inventory to ensure proper turns and minimum loss throughout the year.</li><li>
Keep abreast of technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager.</li><li>
Responsible for Center&rsquo;s P&amp;L.</li><li>
Responsible for recruiting, hiring, training, and leading a diversified work force.</li><li>
Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.</li><li>
Interact with customers, outside salespeople, and vendors.</li><li>
Conduct him/herself professionally and courteously in all aspects of interaction with contractors, customers, and employees.</li><li>
Coordinate Center training and Company/Center events.</li><li>
Adhere to all company safety protocols and procedures.</li><li>
Utilize personal protective equipment (PPE) as required.</li><li>
Report any safety hazards or incidents immediately to management.</li><li>
Participate in regular safety training sessions and drills.</li><li>
Ensure a clean and organized workspace to prevent accidents and injuries.</li><li>
Follow all guidelines for the safe operation of equipment and vehicles.</li><li>
Maintain a professional and safe demeanor during all customer and employee interactions.</li><li>
Oversee the implementation of safety measures across all areas within the branch.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications<ul><li>
High School Diploma or GED required; equivalent experience may be considered.</li><li>
Bachelor&rsquo;s degree in business or related field preferred; equivalent professional experience may substitute.</li><li>
Demonstrated experience with HVAC equipment in a wholesale distribution setting.</li><li>
Background in sales, operations, purchasing, or inventory management preferred.</li><li>
Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.</li><li>
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.</li><li>
Demonstrated interest in continuous learning, mentoring, and leadership.</li><li>
Mechanical or technical experience preferred.</li><li>
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.</li><li>
Proven success in managing and mentoring other employees while establishing the Center&rsquo;s business goals.</li></ul>
Skills<ul><li>
Strong interpersonal skills.</li><li>
Excellent customer service mindset with the ability to develop long term relationships.</li><li>
Excellent written and verbal communication skills.</li><li>
Excellent analytical aptitude with a proven ability to analyze/interpret data.</li><li>
Strong and creative problem-solving skills</li><li>
Ability to work independently and in a team environment.</li><li>
Proactively seeks continuous process and service improvements.</li><li>
This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.</li></ul>
Physical Demands and Work Environment<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</li><li>
Required to move parts and equipment weighing up to 50 pounds.</li><li>
Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.</li><li>
Operates computer and telephone equipment for extended periods of time.</li><li>
Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.</li><li>
Required to operate warehouse equipment such as forklifts and pallet jacks</li></ul>
Supervisory<ul><li>
This role provides direct supervision to Counter Sales, Driver Warehouse, and other Sales Center personnel.</li></ul>
Job Keywords: Branch Manager, Branch Management, Sales Center Manager, Service Center Manager, HVAC, Wholesale Distributor, Leadership, Management
wNe9iivSFw</div>

Sales Center Manager

AKIRA

<div>AKIRA Store Manager 
About AKIRA 
Founded in 2002 with our first women's boutique in Chicago, AKIRA has grown into a national fashion powerhouse with 35+ retail locations and a thriving eCommerce platform at shopAKIRA.com.
What sets us apart? Fanatical, obsessive attention to our customers' needs and desires. At AKIRA, every team member is empowered to Act and Think Like an Owner, a mindset that fuels innovation, accountability, and success across the business. 
The Position: Store Manager 
Overview:
AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. 
Essential Functions:<ul><li>
Recruiting, interviewing, and onboarding exceptional employees and managers.</li><li>
Training, mentoring, and retaining top-tier talent to foster growth and excellence.</li><li>
Cultivating and maintaining a positive and energized store atmosphere.</li><li>
Elevating the selling culture by championing AKIRA's 5 Steps of Selling.</li><li>
Providing timely, constructive feedback both in real-time and through written communication.</li><li>
Inspiring and motivating employees and managers to perform at their best.</li><li>
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards.</li><li>
Upholding and enforcing all AKIRA policies with consistency and integrity.</li><li>
Exceeding individual sales goals with enthusiasm and determination.</li><li>
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.</li><li>
Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.</li></ul> 
Qualifications:<ul><li>
Minimum 1 year of experience in store management</li><li>
A passion for fashion and a keen eye for trends.</li><li>
An unwavering work ethic and dedication to excellence.</li><li>
Proven leadership skills with the ability to inspire and guide a team.</li><li>
Exceptional communication and organizational abilities.</li><li>
High motivation coupled with a proactive sense of urgency.</li><li>
At least one year of experience in retail management.</li><li>
Expertise in supervising, motivating, and effectively directing employees.</li><li>
Flexibility to adapt to new directions and embrace change with enthusiasm.</li><li>
Comprehensive knowledge of visual merchandising and superior customer service practices.</li><li>
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.</li><li>
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.</li><li>
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.</li></ul> 
Physical Requirements:<ul><li>
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role</li><li>
Ability to stand/walk for extended periods of time, including a 10-12 hour shift</li></ul> 
DiversityInclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. 
Benefits and Perks:
AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. 
Job Type: Full Time</div>

Store Manager - Castleton Square

Reis Nichols Jewelers

<div>Position Summary 
As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture rooted in integrity, respect, and excellence. We take pride in offering high-quality merchandise and world-class brands, and as a proud recipient of the Best Places to Work in Indiana award, we are committed to providing a dynamic environment where employees can grow and thrive.
The Watch Shop Coordinator plays a key role in supporting our repair and production operations. This position partners with part suppliers to order and track inventory, performs audits and quality checks on incoming parts, and ensures all customer repairs are processed accurately, efficiently, and on time. The role also collaborates closely with Sales staff to enter orders into the POS system, prepare estimates, and photograph items during the intake process.
Because this department handles a significant volume of high-value merchandise, the Merchandising Coordinator must consistently demonstrate exceptional honesty, accuracy, and trustworthiness. Responsibilities may vary day-to-day, and success in this role requires flexibility and strong cross-functional collaboration.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
Inventory &amp; Receiving
<ul><li>Inspect and quality-check merchandise received against purchase orders.
</li><li>Process receipts, print and apply inventory tags.
</li><li>Receive trade-ins and returns; confirm quality standards and determine pricing using approved sources.
</li></ul>Purchase Orders
<ul><li>Enter and maintain purchase orders in the system; track status and communicate delays to the Shop Manager.
</li><li>Place orders on schedule at the direction of the Shop Production Supervisor and Watchmakers.
</li></ul>Special Orders
<ul><li>Place, enter, monitor, update, and price special orders in a timely manner.
</li><li>Receive, process, and prepare special orders for Guest Services.
</li><li>Alert Shop Manager to any discrepancies.
</li></ul>Vendor Communication
<ul><li>Request and verify vendor quotes; monitor pricing for inconsistencies.
</li><li>Follow up on overdue purchase orders.
</li><li>Coordinate with vendors regarding repairs, returns, and replacements.
</li></ul>Repairs &amp; Job Processing
<ul><li>Create, track, and close repair and custom jobs for jewelry and watch shops within the POS system.
</li><li>Photograph merchandise during intake and completion.
</li><li>Assist the Shop Manager, Shop Production Supervisor, and repair specialists with daily workflow to ensure timely processing.
</li><li>Partner with Guest Services and our Greenwood location to facilitate job transfers.
</li></ul>Physical Inventory
<ul><li>Prepare for, participate in, and reconcile physical inventory counts.
</li><li>Recommend process improvements to ensure accurate tracking and efficiency.
</li></ul>Other duties as assigned.
<h3 class="jobSectionHeader">Essential Skills</h3>
<ul><li>Strong teamwork, positive attitude, and excellent customer service skills.
</li><li>Exceptional attention to detail and accuracy.
</li><li>Ability to gather, interpret, and analyze information to make informed decisions.
</li><li>Strong organizational skills and the ability to multitask efficiently.
</li><li>Effective time management and adherence to deadlines.
</li><li>Service-oriented mindset with the ability to meet and exceed expectations.
</li><li>Self-directed, motivated, and goal-oriented.
</li><li>Strong verbal and written communication skills.
</li><li>Ability to work effectively with internal teams and external vendors.
</li><li>Proficient computer skills, including strong data-entry abilities.
</li></ul><h3 class="jobSectionHeader">Job Requirements</h3>
<ul><li>High school diploma or equivalent required; some college or a degree preferred.
</li><li>2&ndash;3 years of experience in the jewelry or watch industry is a strong plus.
</li><li>Must be authorized to work full-time in the United States.
</li><li>Ability to work in a professional office environment using standard office equipment.
</li><li>Physical requirements include frequent talking, listening, standing, walking, using hands, and reaching with arms. Some tasks may require extended periods of sitting, standing, or walking, and occasional stair climbing.</li></ul></div>

Watch Shop Coordinator

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