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customer success manager (individual contributor) Jobs in House Counsel Jobs In Istanbul

customer success manager (individual contributor)

customer success manager individual contributor

THE/STUDIO

<div>
 <p>
  Open&nbsp;to&nbsp;candidates&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world!
 </p>
 <p>
 </p>
 <p>
  <strong>
   👋&nbsp;About&nbsp;Us
  </strong>
 </p>
 <p>
  At&nbsp;THE/STUDIO,&nbsp;our&nbsp;vision&nbsp;is&nbsp;to&nbsp;empower&nbsp;individuals,&nbsp;regardless&nbsp;of&nbsp;their&nbsp;expertise,&nbsp;to&nbsp;unleash&nbsp;their&nbsp;creativity&nbsp;and&nbsp;bring&nbsp;their&nbsp;unique&nbsp;ideas&nbsp;to&nbsp;life&nbsp;through&nbsp;the&nbsp;production&nbsp;of&nbsp;custom&nbsp;products.&nbsp;We&nbsp;are&nbsp;committed&nbsp;to&nbsp;delivering&nbsp;top-quality&nbsp;customized&nbsp;products&nbsp;that&nbsp;not&nbsp;only&nbsp;exceed&nbsp;expectations&nbsp;but&nbsp;also&nbsp;provide&nbsp;a&nbsp;seamless&nbsp;and&nbsp;awe-inspiring&nbsp;experience&nbsp;via&nbsp;our&nbsp;exceptional&nbsp;team&nbsp;and&nbsp;AI-integrated&nbsp;systems.&nbsp;By&nbsp;shouldering&nbsp;the&nbsp;manufacturing&nbsp;burdens,&nbsp;we&nbsp;liberate&nbsp;our&nbsp;customers&nbsp;to&nbsp;focus&nbsp;on&nbsp;their&nbsp;true&nbsp;passions,&nbsp;driving&nbsp;them&nbsp;towards&nbsp;remarkable&nbsp;success&nbsp;and&nbsp;fulfillment.&nbsp;Together,&nbsp;we&nbsp;turn&nbsp;dreams&nbsp;into&nbsp;tangible&nbsp;realities&nbsp;and&nbsp;shape&nbsp;a&nbsp;world&nbsp;where&nbsp;creativity&nbsp;knows&nbsp;no&nbsp;bounds.
 </p>
 <p>
  Our&nbsp;headquarters&nbsp;are&nbsp;in&nbsp;Los&nbsp;Angeles,&nbsp;California,&nbsp;but&nbsp;we&nbsp;are&nbsp;a&nbsp;truly&nbsp;global&nbsp;company&nbsp;with&nbsp;team-members&nbsp;across&nbsp;the&nbsp;U.S.,&nbsp;Europe,&nbsp;South&nbsp;America,&nbsp;Africa,&nbsp;and&nbsp;Asia/Pacific.&nbsp;We&nbsp;have&nbsp;gone&nbsp;to&nbsp;a&nbsp;fully&nbsp;remote&nbsp;working&nbsp;platform&nbsp;so&nbsp;that&nbsp;we&nbsp;can&nbsp;attract&nbsp;the&nbsp;world&rsquo;s&nbsp;best&nbsp;talent.
 </p>
 <p>
  All&nbsp;roles&nbsp;at&nbsp;THE/STUDIO&nbsp;are&nbsp;100%&nbsp;remote&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world,&nbsp;as&nbsp;long&nbsp;as&nbsp;you&nbsp;have&nbsp;all&nbsp;your&nbsp;tools&nbsp;and&nbsp;a&nbsp;fast,&nbsp;stable&nbsp;internet&nbsp;connection!
 </p>
 <p>
  We&nbsp;know&nbsp;that&nbsp;some&nbsp;applicants&nbsp;will&nbsp;not&nbsp;meet&nbsp;all&nbsp;the&nbsp;requirements,&nbsp;so&nbsp;we&nbsp;encourage&nbsp;you&nbsp;to&nbsp;apply&nbsp;anyway&nbsp;so&nbsp;we&nbsp;can&nbsp;determine&nbsp;if&nbsp;something&nbsp;else&nbsp;might&nbsp;be&nbsp;a&nbsp;good&nbsp;fit!
 </p>
 <p>
 </p>
 <p>
  <strong>
   💻&nbsp;The&nbsp;Role
  </strong>
 </p>
 <p>
  &nbsp;We&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;Customer&nbsp;Success&nbsp;Manager&nbsp;to&nbsp;own&nbsp;the&nbsp;post-sale&nbsp;relationship&nbsp;and&nbsp;ensure&nbsp;customers&nbsp;achieve&nbsp;meaningful&nbsp;outcomes&nbsp;on&nbsp;our&nbsp;product&nbsp;development&nbsp;and&nbsp;manufacturing&nbsp;platform.&nbsp;This&nbsp;role&nbsp;manages&nbsp;multiple&nbsp;accounts,&nbsp;drives&nbsp;adoption,&nbsp;identifies&nbsp;revenue&nbsp;opportunities,&nbsp;and&nbsp;ensures&nbsp;customers&nbsp;stay&nbsp;engaged&nbsp;and&nbsp;successful.
 </p>
 <p>
  The&nbsp;ideal&nbsp;candidate&nbsp;has&nbsp;a&nbsp;startup&nbsp;mindset,&nbsp;is&nbsp;high&nbsp;energy,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;combines&nbsp;a&nbsp;data-driven&nbsp;approach&nbsp;with&nbsp;strong&nbsp;relationship-building&nbsp;skills.&nbsp;You&nbsp;will&nbsp;work&nbsp;autonomously&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;individual&nbsp;contributor&nbsp;who&nbsp;operates&nbsp;with&nbsp;urgency&nbsp;and&nbsp;clear&nbsp;ownership.
 </p>
 <p>
 </p>
 <p>
  <strong>
   🎯&nbsp;What&nbsp;You&rsquo;ll&nbsp;Do
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Manage&nbsp;and&nbsp;grow&nbsp;a&nbsp;portfolio&nbsp;of&nbsp;SMB&nbsp;and&nbsp;mid-market&nbsp;customer&nbsp;accounts.
   </p>
  </li>
  <li>
   <p>
    Ensure&nbsp;customers&nbsp;achieve&nbsp;their&nbsp;goals&nbsp;and&nbsp;adopt&nbsp;the&nbsp;platform&nbsp;successfully.
   </p>
  </li>
  <li>
   <p>
    Monitor&nbsp;account&nbsp;health,&nbsp;customer&nbsp;activity,&nbsp;and&nbsp;production&nbsp;performance&nbsp;through&nbsp;CRM&nbsp;and&nbsp;internal&nbsp;dashboards.
   </p>
  </li>
  <li>
   <p>
    Conduct&nbsp;check-ins,&nbsp;business&nbsp;reviews,&nbsp;follow-ups,&nbsp;and&nbsp;renewal&nbsp;conversations.
   </p>
  </li>
  <li>
   <p>
    Identify&nbsp;upsell,&nbsp;cross-sell,&nbsp;monetization,&nbsp;and&nbsp;expansion&nbsp;opportunities.
   </p>
  </li>
  <li>
   <p>
    Gather&nbsp;customer&nbsp;feedback&nbsp;on&nbsp;product&nbsp;experience&nbsp;and&nbsp;production&nbsp;processes&nbsp;and&nbsp;share&nbsp;insights&nbsp;with&nbsp;Product,&nbsp;Sourcing,&nbsp;and&nbsp;Sales.
   </p>
  </li>
  <li>
   <p>
    Proactively&nbsp;identify&nbsp;risks,&nbsp;resolve&nbsp;blockers,&nbsp;and&nbsp;support&nbsp;customers&nbsp;through&nbsp;the&nbsp;product&nbsp;development&nbsp;journey.
   </p>
  </li>
  <li>
   <p>
    Maintain&nbsp;clean,&nbsp;organized&nbsp;documentation&nbsp;and&nbsp;account&nbsp;notes&nbsp;in&nbsp;HubSpot.
   </p>
  </li>
  <li>
   <p>
    Provide&nbsp;recurring&nbsp;insights&nbsp;and&nbsp;recommendations&nbsp;to&nbsp;improve&nbsp;customer&nbsp;workflows&nbsp;and&nbsp;internal&nbsp;processes.
   </p>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   🧩&nbsp;What&nbsp;We&rsquo;re&nbsp;Looking&nbsp;For
  </strong>
 </p>
 <ul>
  <li>
   <p>
    3+&nbsp;years&nbsp;of&nbsp;Customer&nbsp;Success,&nbsp;Account&nbsp;Management,&nbsp;or&nbsp;other&nbsp;client-facing&nbsp;experience.
   </p>
  </li>
  <li>
   <p>
    Strong&nbsp;CRM&nbsp;experience;&nbsp;comfortable&nbsp;using&nbsp;data&nbsp;to&nbsp;guide&nbsp;decisions&nbsp;and&nbsp;actions.
   </p>
  </li>
  <li>
   <p>
    Highly&nbsp;organized&nbsp;and&nbsp;able&nbsp;to&nbsp;manage&nbsp;multiple&nbsp;accounts&nbsp;simultaneously.
   </p>
  </li>
  <li>
   <p>
    Outcome-oriented,&nbsp;data-driven,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;results-focused.
   </p>
  </li>
  <li>
   <p>
    Excellent&nbsp;English&nbsp;communication&nbsp;and&nbsp;relationship-building&nbsp;skills&nbsp;(C2).
   </p>
  </li>
  <li>
   <p>
    Fast&nbsp;learner&nbsp;with&nbsp;strong&nbsp;attention&nbsp;to&nbsp;detail.
   </p>
  </li>
  <li>
   <p>
    Market&nbsp;knowledge&nbsp;(e-commerce,&nbsp;manufacturing,&nbsp;product&nbsp;development,&nbsp;or&nbsp;related&nbsp;industries)&nbsp;is&nbsp;a&nbsp;plus.
   </p>
  </li>
  <li>
   <p>
    Startup&nbsp;experience&nbsp;or&nbsp;a&nbsp;startup-style&nbsp;mindset&nbsp;is&nbsp;strongly&nbsp;preferred.
   </p>
  </li>
  <li>
   <p>
    Comfortable&nbsp;working&nbsp;independently&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;IC.
   </p>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   💡THE/STUDIO&rsquo;s&nbsp;Company&nbsp;Values
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Intellectually&nbsp;curious&nbsp;-&nbsp;possesses&nbsp;a&nbsp;natural&nbsp;disposition&nbsp;and&nbsp;comfort&nbsp;to&nbsp;ask&nbsp;questions,&nbsp;challenge&nbsp;the&nbsp;status&nbsp;quo,&nbsp;and&nbsp;a&nbsp;desire&nbsp;to&nbsp;&lsquo;get&nbsp;to&nbsp;the&nbsp;bottom&nbsp;of&nbsp;things&rsquo;&nbsp;if&nbsp;they&nbsp;see&nbsp;something&nbsp;not&nbsp;quite&nbsp;right
   </p>
  </li>
  <li>
   <p>
    Self-motivated&nbsp;with&nbsp;a&nbsp;meaningful&nbsp;reason&nbsp;to&nbsp;deliver&nbsp;excellence
   </p>
  </li>
  <li>
   <p>
    Good&nbsp;communication&nbsp;skills&nbsp;that&nbsp;enhance&nbsp;collaboration,&nbsp;minimize&nbsp;misunderstandings,&nbsp;and&nbsp;at&nbsp;a&nbsp;frequency&nbsp;that&nbsp;is&nbsp;appropriate&nbsp;for&nbsp;a&nbsp;remote&nbsp;team
   </p>
  </li>
  <li>
   <p>
    Radical&nbsp;candor&nbsp;-&nbsp;Coachable,&nbsp;accepting&nbsp;of&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;and&nbsp;willing&nbsp;to&nbsp;provide&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;where&nbsp;applicable
   </p>
  </li>
  <li>
   <p>
    Operates&nbsp;with&nbsp;a&nbsp;level&nbsp;of&nbsp;urgency&nbsp;-&nbsp;values&nbsp;immediate&nbsp;action&nbsp;where&nbsp;prudent,&nbsp;enables&nbsp;quick&nbsp;decision-making,&nbsp;swift&nbsp;problem-solving,&nbsp;and&nbsp;seizing&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;dynamic&nbsp;business&nbsp;environment
   </p>
  </li>
  <li>
   <p>
    Natural&nbsp;customer&nbsp;centricity&nbsp;-&nbsp;has&nbsp;an&nbsp;affinity&nbsp;to&nbsp;always&nbsp;start&nbsp;their&nbsp;train&nbsp;of&nbsp;thought&nbsp;or&nbsp;analysis&nbsp;with&nbsp;the&nbsp;customer&rsquo;s&nbsp;perspective,&nbsp;bias&nbsp;towards&nbsp;talking&nbsp;to&nbsp;the&nbsp;customer&nbsp;to&nbsp;understand&nbsp;them
   </p>
  </li>
  <li>
   <p>
    Results-driven&nbsp;-&nbsp;focuses&nbsp;on&nbsp;achieving&nbsp;and&nbsp;exceeding&nbsp;measurable&nbsp;objectives
   </p>
  </li>
 </ul>
 <li>
 </li>
 <p>
 </p>
 <p>
  <strong>
   🔎&nbsp;Our&nbsp;Typical&nbsp;Hiring&nbsp;Process
  </strong>
 </p>
 <ol>
  <li>
   <p>
    Submit&nbsp;an&nbsp;application.&nbsp;IMPORTANT:&nbsp;Please&nbsp;submit&nbsp;your&nbsp;resume/CV&nbsp;in&nbsp;English
   </p>
  </li>
  <li>
   <p>
    Video&nbsp;Assessment
   </p>
  </li>
  <li>
   <p>
    Hiring&nbsp;Manager&nbsp;Interview
   </p>
  </li>
  <li>
   <p>
    CEO&nbsp;Interview
   </p>
  </li>
  <li>
   <p>
    Assessment/Case&nbsp;Study&nbsp;-&nbsp;if&nbsp;applicable
   </p>
  </li>
  <li>
   <p>
    Reference&nbsp;Check
   </p>
  </li>
 </ol>
 <p>
 </p>
 <p>
  Note&nbsp;that&nbsp;every&nbsp;role&nbsp;is&nbsp;different,&nbsp;so&nbsp;the&nbsp;process&nbsp;may&nbsp;vary&nbsp;depending&nbsp;on&nbsp;the&nbsp;requirements&nbsp;of&nbsp;the&nbsp;role.&nbsp;Regardless&nbsp;of&nbsp;the&nbsp;result,&nbsp;we&nbsp;always&nbsp;inform&nbsp;candidates&nbsp;via&nbsp;email.
 </p>
 <p>
  At&nbsp;THE/STUDIO,&nbsp;we&nbsp;know&nbsp;that&nbsp;our&nbsp;Company's&nbsp;strength&nbsp;lies&nbsp;in&nbsp;the&nbsp;diversity&nbsp;of&nbsp;our&nbsp;team.&nbsp;THE/STUDIO&nbsp;is&nbsp;an&nbsp;Equal&nbsp;Opportunity&nbsp;Employer&nbsp;and&nbsp;we&nbsp;welcome&nbsp;applicants&nbsp;from&nbsp;all&nbsp;backgrounds.&nbsp;Our&nbsp;policy&nbsp;is&nbsp;to&nbsp;provide&nbsp;equal&nbsp;opportunities&nbsp;for&nbsp;all&nbsp;applicants&nbsp;and&nbsp;individuals&nbsp;regardless&nbsp;of&nbsp;protected&nbsp;characteristics.&nbsp;We&nbsp;prioritize&nbsp;and&nbsp;maintain&nbsp;a&nbsp;fair,&nbsp;inclusive&nbsp;and&nbsp;equitable&nbsp;workplace&nbsp;free&nbsp;from&nbsp;discrimination,&nbsp;harassment,&nbsp;and&nbsp;retaliation.
 </p>
 <p>
 </p>
</div>


Customer Success Manager (Individual Contributor)

The/Studio

<div><p>Open to candidates from anywhere in the world!</p><p></p><p><b>
 About Us</b></p><p>
At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.</p><p>
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world&rsquo;s best talent.</p><p>
All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!</p><p>
We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!</p><p></p><p><b>
 The Role</b></p><p>
 We&rsquo;re looking for a Customer Success Manager to own the post-sale relationship and ensure customers achieve meaningful outcomes on our product development and manufacturing platform. This role manages multiple accounts, drives adoption, identifies revenue opportunities, and ensures customers stay engaged and successful.</p><p>
The ideal candidate has a startup mindset, is high energy, resilient, proactive, and combines a data-driven approach with strong relationship-building skills. You will work autonomously as a mid-to-senior individual contributor who operates with urgency and clear ownership.</p><p></p><p><b>
 What You&rsquo;ll Do</b></p><ul><li><p>
Manage and grow a portfolio of SMB and mid-market customer accounts.</p></li><li><p>
Ensure customers achieve their goals and adopt the platform successfully.</p></li><li><p>
Monitor account health, customer activity, and production performance through CRM and internal dashboards.</p></li><li><p>
Conduct check-ins, business reviews, follow-ups, and renewal conversations.</p></li><li><p>
Identify upsell, cross-sell, monetization, and expansion opportunities.</p></li><li><p>
Gather customer feedback on product experience and production processes and share insights with Product, Sourcing, and Sales.</p></li><li><p>
Proactively identify risks, resolve blockers, and support customers through the product development journey.</p></li><li><p>
Maintain clean, organized documentation and account notes in HubSpot.</p></li><li><p>
Provide recurring insights and recommendations to improve customer workflows and internal processes.</p></li></ul><p></p><p><b>
 What We&rsquo;re Looking For</b></p><ul><li><p>
3+ years of Customer Success, Account Management, or other client-facing experience.</p></li><li><p>
Strong CRM experience; comfortable using data to guide decisions and actions.</p></li><li><p>
Highly organized and able to manage multiple accounts simultaneously.</p></li><li><p>
Outcome-oriented, data-driven, resilient, proactive, and results-focused.</p></li><li><p>
Excellent English communication and relationship-building skills (C2).</p></li><li><p>
Fast learner with strong attention to detail.</p></li><li><p>
Market knowledge (e-commerce, manufacturing, product development, or related industries) is a plus.</p></li><li><p>
Startup experience or a startup-style mindset is strongly preferred.</p></li><li><p>
Comfortable working independently as a mid-to-senior IC.</p></li></ul><p></p><p><b>
THE/STUDIO&rsquo;s Company Values</b></p><ul><li><p>
Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to &lsquo;get to the bottom of things&rsquo; if they see something not quite right</p></li><li><p>
Self-motivated with a meaningful reason to deliver excellence</p></li><li><p>
Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team</p></li><li><p>
Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable</p></li><li><p>
Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment</p></li><li><p>
Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer&rsquo;s perspective, bias towards talking to the customer to understand them</p></li><li><p>
Results-driven - focuses on achieving and exceeding measurable objectives</p></li></ul><p></p><p><b>
 Our Typical Hiring Process</b></p><ul><li><p>
Submit an application. IMPORTANT: Please submit your resume/CV in English</p></li><li><p>
Video Assessment</p></li><li><p>
Hiring Manager Interview</p></li><li><p>
CEO Interview</p></li><li><p>
Assessment/Case Study - if applicable</p></li><li><p>
Reference Check</p></li></ul><p></p><p>
Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.</p><p>
At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.</p></div><p></p>

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><b><br>
Job Description</b><p><br>
The Senior Consultant, Client Success Manager is an individual contributor responsible for owning the overall post-sale Client Services relationship for applicable clients (issuers, acquirers, processors, enablers, fintechs, wallet providers and merchants) providing operational and optimisation solutions in support of growing our clients&rsquo; businesses and achieving their strategic growth priorities by achieving the highest value and impact from Visa&rsquo;s products and services.</p><p>
This role serves as a functional specialist, located in Istanbul/Turkiye and reporting to Director, Client Services (Greece, Cyprus, Malta, Israel, Turkiye).</p><p>
Responsibilities include:</p><ul><li>
Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.</li><li>
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.</li><li>
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client&rsquo;s adoption and performance of Visa products purchased.</li><li>
Drive and deliver initiatives to improve client adoption of products and use of Visa&rsquo;s self-service tools.</li><li>
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.</li><li>
Establish working relationships with Client Services teams and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.</li><li>
Close alignment and engagement with sales account teams on driving the objectives and targets for the client, in line with client success outcomes, and ensuring early engagement to secure client&rsquo;s earliest return on investment</li><li>
Develop/ contribute to client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.</li><li>
Lead periodic operational reviews with clients and Visa stakeholders at market/ regional or global level (as applicable).</li><li>
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.</li><li>
Proactively identify and drive opportunities to optimize client performance by monitoring client performance and liaising with specialist Visa teams as needed.</li><li>
As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.</li><li>
Delivering Operational Resilience Support - to disseminate approved Corporate Communications&rsquo; messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan).</li></ul><p><b>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.</b></p><b><br>
Qualifications</b><br>
<ul><li>
Experience in a customer success / customer services role in financial services, payment cards, software or information services industries.</li><li>
Excellent verbal, written, presentation and interpersonal skills are required.</li><li>
In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)</li><li>
Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis</li><li>
Able to communicate complex technical terms and/or processes in business language tailored to client environment</li><li>
Self-starter able to achieve results as part of an effective team (across countries and time zones) and execute with minimal supervision</li><li>
Able to effectively prioritize and multi-task under deadlines</li><li>
Good project planning and project management capability and experience is an added advantage</li><li>
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans</li><li>
Experience using data points to create storyline within the context of client use cases will also be advantageous</li><li>
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise is a strong advantage.</li><li>
Fluent in both Turkish and English</li></ul><br>
<b>
Additional Information</b><p><br>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p></div>

Senior Client Success Manager

KAYTUS

<div>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  KAYTUS is a provider of IT infrastructure products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model. http://www.kaytus.com/
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Perform a very high-level specialized systems engineering role as an individual contributor specializing in pre-sales activities of the entire product line.
  </li>
  <li>
   Perform in-depth and technical presentations for customers, partners, events.
  </li>
  <li>
   Provide mentorship/guidance on technology and competitive trends to clients, partners, and employees.
  </li>
  <li>
   Responsible from deployment to completion for all customer proof of concepts and product evaluations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor Degree in a technical area (Computer Science, Computer Engineering); or equivalent work experience.
  </li>
  <li>
   Experience as a Pre-Sales Engineer or Professional Service Consultant role in server, datacenter, HPC or cloud environments.
  </li>
  <li>
   Good command of English language to understand technical and business matters.
  </li>
  <li>
   Experience in a customer facing role.
  </li>
 </ul>
 <p>
 </p>
</div>


Pre-sales Support Manager(Turkey)

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><b><br>
What you&rsquo;ll do</b></div><div><br>
The Senior Services Account Executive has high influence on the development and growth of new Services business and develops and maintains effective relationships with senior executives in assigned account(s). They are accountable to ensure business growth through business development activities and ensure they are delivered in accordance with the organizational strategy. This role represents the SAP Services organization from a sales and business development perspective and is a key contributor to the overall success of the customer and partner relationships. This is a business development role and is expected to generate qualified opportunities based on holistic understanding of customer challenges, establishing and developing the SAP Services footprint within their assigned accounts(s).</div><div><br>
</div><div>Main responsibilities include:</div><ul><li> Builds a foundation within assigned account(s) on which to harvest future Services business opportunities</li><li> Accountable for booking and revenue Services targets for assigned account(s)</li><li> Origination and management of opportunities and bids, deal closure through formal sales cycle</li><li> Sells the complete Services portfolio aligned to customer needs (according to defined Sales bag)</li><li> Single Point of Contact for the customer representing the SAP Services organization</li><li> Direct contributor to overall long term success of customer and partner relationships</li><li> Orchestrates resources: deploy appropriate teams to execute winning sales and delivery</li><li> Accountable for all Services Commercial aspects in assigned account(s)</li><li> Supporting Delivery Teams engaged in delivering against existing contracts</li><li> Developing and delivering sustainable, long-term customer engagements across all SAP products and services to support our customer&rsquo;s success.</li><li> Supporting customer&rsquo;s transformation journey, with full accountability across Sales and Delivery</li><li> Setting strategic goals and outcomes to support the customer&rsquo;s business objectives</li></ul><div></div><div><b><br>
What you bring</b></div><div></div><ul><li><br>
 Advanced technical or business skills and special knowledge in one / several areas</li><li> Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li> Typically several years&rsquo; experience with increasing amount of responsibility</li><li> In Project Management: Depending on LoB, has an PMI, Six Sigma or equivalent certification</li><li> Demonstrated success with medium to large transactions and lengthy sales campaigns in a fast-paced, consultative and highly competitive market</li><li> Experience in managing customers and partners</li><li> 5+ years direct quota carrying selling experience in the enterprise software and services industry. Ideally, a combination of both direct enterprise software sales and direct services sales.</li><li> 5+ years&rsquo; experience in sales activities including generation and management of opportunities and bids, deal closure and client relationship management</li><li> Demonstrable track record of value selling and solution selling experience</li><li> Proven track record in business application software and/or services sales within large, key accounts</li><li> Knowledge of enterprise software projects (e.g. Cloud, hybrid, XO) and the overall lifecycle management of enterprise applications</li><li> A successful track record of driving opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities</li><li> Bachelor or Master's Degree (MBA would be advantageous)</li><li> Fluent in Turkish and English.</li></ul><div></div><p><b><br>
Meet your team</b></p><p>
Services Sales is accountable for the new client business development and relationship management or growing existing accounts by originating, managing and closing up-sell/cross-sell opportunities and orchestrating outcome-based delivery execution. It has significant influence on the development and growth of strategic new Services business and develops and maintains effective strategic relationships in assigned account(s). They are also accountable to ensure business growth through business development activities and ensure they are delivered in accordance with the organizational strategy. Accountable for the sales or/and delivery activities for the assigned client/s. Represents the Services organisation from a sales and business development perspective and is a key contributor to the overall success of the customer and partner relationships.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 442643 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Senior Services Account Executive

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients&rsquo; success.
 <br/>
 <br/>
 We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about &ndash; what makes them tick, what&rsquo;s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions &ndash; and delivering them in a way that sparks behavior change and drives business results.
 <br/>
 <br/>
 You will work as both a project manager and a key contributor to projects that help client organizations enable business strategies and improve how they attract, retain and engage talent. You will help develop and implement innovative and practical solutions across a range of human capital activities, including employee experience &amp; engagement, talent analytics, career architecture, competency modelling, organizational design, performance management, and leadership succession and development.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 To be effective in this role, you will need strong business acumen along with confidence to interact with more senior colleagues and key client contacts. Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position.
 <br/>
 <br/>
 <ul>
  <li>
   Partner with senior colleagues to develop and implement solutions including employee experience &amp; engagement, talent analytics, career architecture, competency modelling, organizational design, performance management, and leadership succession and development
  </li>
  <li>
   Provide practical insights into how best to motivate and manage the workforce of today and plan for the workforce of tomorrow
  </li>
  <li>
   Contribute to building a trusted advisor status with key client contacts, with a focus on consultative interaction
  </li>
  <li>
   Effectively present client deliverables at low- or mid-level client meetings without senior support
  </li>
  <li>
   Develop technical knowledge and skills across a variety of industries and human capital areas
  </li>
  <li>
   Contribute superior work product and consistent project management for assigned projects, and raise appropriate issues to Directors
  </li>
  <li>
   Act as liaison with internal support staff and the client to ensure data and materials are transmitted accurately, deadlines are clear, meetings are scheduled, and communication is consistent
  </li>
  <li>
   Contribute to new business development by drafting statements of work, project plans and budgets
  </li>
  <li>
   Contribute to the development of intellectual capital, new tools and approaches
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  The Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Consulting experience is a plus, minimum 5 years work experience in a similar role
  </li>
  <li>
   We are looking for 0&ndash;5 years experienced candidates, preferably with an engineering background, who have strong analytical capabilities. Key requirements include:
  </li>
  <li>
   Strong capability in working with large datasets and drawing insights from complex data
  </li>
  <li>
   Hands-on experience with Qualtrics, particularly in survey design, data extraction, and analysis
  </li>
  <li>
   Advanced Excel skills, including:
  </li>
  <li>
   Use of macros
  </li>
  <li>
   Building custom reporting structures and dashboards
  </li>
  <li>
   Translating raw data into meaningful and structured outputs
  </li>
  <li>
   High analytical thinking
  </li>
  <li>
   Interest in HR and Employee Experience (EX) domains, with a motivation to apply analytical skills to people and organization-related topics
   <br/>
   <br/>
  </li>
 </ul>
 This role offers a
 <strong>
  hybrid
 </strong>
 work schedule, allowing for a combination of remote and in-office work to support flexibility.
 <br/>
 <br/>
 We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com
</div>


Lead Associate

Prada

<div><div><div><div><div><i>Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church&rsquo;s and Car Shoe brands, and has employees of over 100 nationalities.</i></div><div></div><div><b><br>
JOB PURPOSE</b></div>
<div>
To be the &ldquo;ambassador&rdquo; who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.</div><br>
<div></div>
<div><b>
RESPONSIBILITIES</b></div><br>
<div></div>
<ul>
<li>Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the &ldquo;client journey ceremony&rdquo;.</li>
<li>Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.</li>
<li>Embrace and promote the Omni Channel mindset.</li>
<li>Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
</li></ul><ul><li>Welcome and serve the customer providing an excellent in-store experience at all times.</li>
<li>Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.</li>
<li>Ensure to be up-to-date knowing fashion trends and competitors.
</li><li>Prove Brand and product knowledge.
</li><li>Deal effectively with customer complaints by liaising with the line manager when necessary.</li>
<li>Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.</li>
<li>Contribute to ensure a high level of security and is attentive to prevent product thefts.</li></ul><br>
<div></div>
<div><b>
KNOWLEDGE AND SKILLS</b></div><br>
<div></div>
<div>
Passion for selling and stores
</div><div>Curiosity and interest in luxury/fashion, art and design</div>
<div>
Experience of building a long-lasting relationship with clients</div>
<div>
Being able to work in team as well as alone</div>
<div>
Excellent communication and interpersonal skills</div>
<div>
Ambition, resilience, self motivation, result driven and problem solving</div>
<div>
Passion and knowledge of the managed product category</div>
<div>
Fluent spoken English expected. Other languages are desirable</div><br>
<div></div>
<div><i>
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.</i><br>
<i>Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.</i></div></div></div></div></div>

PRADA Client Advisor, Istanbul Airport

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PRADA Client Advisor, Istanbul Airport