customer service consultant Jobs in Cairo Egypt

customer service consultant

associate customer success -spanish speaker Jobs in Cairo Egypt

associate customer success -spanish speaker

client relations executive Jobs in Cairo Egypt

client relations executive

client relations specialist Jobs in Cairo Egypt

client relations specialist

crm specialist

customer success manager

JOIN Solutions

<div>
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 We are looking for a customer-driven and relationship-oriented Customer Success Manager (CSM) to champion client satisfaction, retention, and growth. In this role, you&rsquo;ll act as a strategic partner and trusted advisor, helping clients achieve measurable results and extract maximum value from our products and services. You&rsquo;ll play a key role in building long-term partnerships, understanding client goals, and ensuring a seamless experience that aligns with both client success and our business objectives.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned clients, building and nurturing long-term, trust-based relationships.
 </li>
 <li>
 Lead customer onboarding and implementation, ensuring a smooth and positive start to their journey.
 </li>
 <li>
 Understand each client&rsquo;s business goals and success metrics, providing proactive guidance to help them achieve maximum value from our solutions.
 </li>
 <li>
 Monitor customer health, usage trends, and feedback to anticipate needs and enhance engagement.
 </li>
 <li>
 Address and resolve client concerns swiftly by coordinating with cross-functional teams (Product, Support, and Operations).
 </li>
 <li>
 Conduct regular business reviews and check-ins to assess satisfaction, share insights, and identify areas for improvement.
 </li>
 <li>
 Spot growth opportunities such as renewals, upsells, or cross-sells, and partner with the Sales team to execute them effectively.
 </li>
 <li>
 Champion the voice of the customer internally &mdash; advocating for client needs and sharing actionable feedback to improve products and services.
 </li>
 <li>
 Maintain accurate and up-to-date records of client interactions, feedback, and renewal activities in the CRM.
 </li>
 <li>
 Contribute to the refinement of customer success processes, tools, and best practices to enhance team efficiency and client experience.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.
 </li>
 <li>
 3-4 years of experience in customer success, account management, or client services, preferably in a SaaS, tech, or B2B environment.
 </li>
 <li>
 Proven track record of managing and growing customer accounts.
 </li>
 <li>
 Experience with CRM tools (e.g., Salesforce, HubSpot, or similar platforms).
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, both written and verbal.
 </li>
 <li>
 Excellent problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Ability to manage multiple accounts and prioritize tasks effectively.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 <li>
 Customer-centric mindset with a proactive approach to service.
 </li>
 <li>
 Data-driven decision-making and familiarity with customer success metrics (e.g., churn rate, NPS).
 </li>
 <li>
 Technical aptitude to understand and explain complex solutions.
 </li>
 <li>
 Collaborative and team-oriented with the ability to work cross-functionally.
 </li>
 </ul>
 
 
</div>

Customer Success Manager

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Bijoux Jewelers

<div>
 
 Company Description
 
 
 
 Bijoux Jewelers is a luxury goods and jewelry company headquartered in Redlands, California, dedicated to providing premium jewelry crafted with exceptional quality standards. Known for its commitment to artistry and customer satisfaction, Bijoux Jewelers offers a carefully curated selection of fine jewelry pieces. With a reputation for excellence, Bijoux Jewelers strives to create timeless designs to suit a diverse clientele. The company values its team members and fosters a collaborative workplace culture.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Account Manager located in Cairo. The Account Manager will be responsible for managing client relationships, ensuring customer satisfaction, and driving revenue growth. Daily tasks include communicating with clients, understanding their needs, and proposing tailored solutions. Additional responsibilities involve monitoring account performance, identifying growth opportunities, and working closely with internal teams to ensure service excellence.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong interpersonal, communication, and relationship management skills
 </li>
 <li>
 Experience in sales, client management, and account development
 </li>
 <li>
 Organizational and time-management skills for managing multiple client accounts
 </li>
 <li>
 Problem-solving abilities to address client needs effectively
 </li>
 <li>
 Knowledge of luxury retail or jewelry markets is a plus
 </li>
 <li>
 Proficiency in CRM tools and other account management software
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

Account Manager

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 The Role!
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 What will you do?
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
 </li>
 <li>
 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, client stakeholders
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Forecast and track key account metrics/goals
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our service
 </li>
 <li>
 Liaise between the customer and internal teams
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 3+ years of experience in a similar role in the shipping/logistics field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 </li>
 <li>
 Proven ability to manage multiple tasks at a time while paying strict attention to detail
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment
 </li>
 <li>
 Natural relationship builder with integrity, reliability, and maturity
 </li>
 <li>
 Ability to prioritize among competing tasks
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Keen attention to detail and adherence to deadlines
 </li>
 <li>
 Experience with CRM system is a plus
 </li>
 <li>
 Able to work in a start-up field
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior Account Manager (Logistics Field)

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 The Role!
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 About Bosta Box:
 
 
 
 Bosta Box is one of Bosta&rsquo;s projects, designed to handle bulky and large-scale B2B shipments. Leveraging advanced technology and smart logistics solutions, the service enables retailers to seamlessly deliver goods from their warehouses or main hubs directly to their stores. This ensures faster turnaround, reliable fulfillment, and operational efficiency. By combining tailored solutions for heavy and high-volume shipments with data-driven operations and real-time tracking, Bosta Box empowers businesses to scale efficiently while maintaining smooth and transparent supply chain operations.
 
 
 
 What will you do?
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
 </li>
 <li>
 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, client stakeholders
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Forecast and track key account metrics/goals
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our service
 </li>
 <li>
 Liaise between the customer and internal teams
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role in the shipping/logistics field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 </li>
 <li>
 Proven ability to manage multiple tasks at a time while paying strict attention to detail
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment
 </li>
 <li>
 Natural relationship builder with integrity, reliability, and maturity
 </li>
 <li>
 Ability to prioritize among competing tasks
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Keen attention to detail and adherence to deadlines
 </li>
 <li>
 Experience with CRM system is a plus
 </li>
 <li>
 Able to work in a start-up field
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Account Manager (Bosta Box)

Talent 360 ME

<div>
 Key Responsibilities:
 
 
 Act as the main point of contact for clients.
 
 
 Support clients during onboarding, training, and solution adoption.
 
 
 Coordinate with internal technical teams on requirements &amp; change requests.
 
 
 Follow up on client payments and approvals.
 
 
 Maintain professional relationships with clients throughout their journey.
 
 
 Participate in continuous improvement of our solutions and processes.
 
 
 Requirements:
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
 
 
 3&ndash;5 years of experience in client-facing roles within tech or SaaS.
 
 
 Strong communication, presentation, and organizational skills.
 
 
 Expert knowledge in process design and mapping tools.
 
 
 Good understanding of software development models, especially SaaS applications (preferably in service management or order management domains).
 
 
 Hands-on experience in leading business requirements sessions &amp; brainstorming meetings.
 
 
 Knowledge of DevOps standards and processes is a plus.
 
 
 Work Setup:
 
 
 Hybrid (office located in Maadi, Cairo).
 
 
 Monthly international travel for client meetings and engagements.
 
 
 If you&rsquo;re passionate about technology, client success, and want to grow with a fast-moving company, we&rsquo;d love to hear from you!
</div>

Engagement Consultant - Hybrid

Explore 589+ Customer success manager in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

589 customer success manager jobs IN Cairo Egypt

Customer Success Manager

Customer Success Manager

Associate Customer success -Spanish speaker

Account Manager

Senior Account Manager (Logistics Field)

Account Manager (Bosta Box)

Engagement Consultant - Hybrid