customer success manager

IST Networks

<div>
 
 
 About the role:
 
 
 
 
 
 
 The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Support the Renewals Manager in managing all renewal activities across multiple accounts and regions.
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 Maintain and update renewal data in CRM and internal systems to ensure timely follow-up and forecasting accuracy.
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 Prepare renewal quotations, and documentation for customer and vendor submissions.
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 Coordinate internally with Sales, Finance, and Operations to secure approvals, POs, and invoices.
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 Make sure that the renewed licenses have been delivered to the customer.
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 Follow up on pending approvals, purchase orders, and invoices related to renewal deals.
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 Track renewal milestones, follow up proactively on pending renewals, and escalate any risks or delays.
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 Monitor contract expiration dates, initiate renewal discussions early, and ensure continuity of service.
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 Generate regular reports to reflect renewals achievements on a weekly basis.
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 Ensure all renewal records are properly documented and compliant with internal policies.
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 Participate in weekly renewal review calls and contribute to performance tracking and follow-up actions.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
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 Strong proficiency in Microsoft Excel and CRM systems (e.g., Salesforce, Odoo, or similar).
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 Experience in managing software renewals, license tracking, and contract documentation
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 Excellent English communication skills &mdash; written and verbal
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 High attention to detail, accuracy, and follow-up discipline
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 Proven ability to manage multiple tasks with tight deadlines.
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 Understanding of basic sales and procurement workflows
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 Experience coordinating with vendors, partners &amp; customers
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 Negotiation Skills
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 Communication Skills
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 Minimum 2&ndash;3 years of experience in Sales Operations, Renewals, or Customer Success support roles &mdash; preferably within IT, Software, or Cloud Solutions environments.
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 </ul>
 
 
</div>

Renewals Account Manager

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
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 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
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 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
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 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
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 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
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 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
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 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
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 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
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 Proven success managing large enterprise customers with multi-million-dollar portfolios.
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 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
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 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
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 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
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 Strategic account management and customer success mindset
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 Deep understanding of Microsoft ecosystem and licensing models
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 Business and financial acumen
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 Consultative and solution-selling skills
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 Collaborative team player with global mindset
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 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Consultant, Client Success is a client-facing, individual contributor role serving as a Commercial &amp; Money Movement Solutions such as (Visa Direct, Visa Commercial Solutions &amp; Visa Government Solutions) subject matter expert accountable for supporting a portfolio of Visa clients. Partners with Account Team members in Client Services, Sales and Product to drive optimization of client performance in alignment with Visa&rsquo;s business agenda per Sales Account Plans and Client Services Client Success Plans. Participates in client advisory engagements to enable new capabilities and facilitate clients&rsquo; geographic expansion and product adoption.
 
 
 
 
 This role reports to a Director and is an exciting opportunity to be at the forefront of Visa&rsquo;s Client Success transformation, closely partnering with more senior Client Success Managers to allow clients to maximize their benefits realization and value from Visa products.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide Visa Commercial &amp; Money Movement Solutions subject matter expertise and consultation to Visa clients and share insights with other Client Success team members to continually enhance the Client experience.
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 Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
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 Leverage an understanding of Client operational goals and success metrics for their overall Visa product landscape to generate new Sales leads to solve identified Client pain points.
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 Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
 </li>
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 Act as an advocate for Clients through showcasing operational excellence by incorporating automated solutions to achieve efficiency and productivity operational improvements.
 </li>
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 Support implementation of new Visa products purchased by Clients by collaborating with key Client and Visa teams to expedite implementation readiness activities.
 </li>
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 Maintain strong relationships with Client Services and other cross-functional teams within Visa to provide subject matter expertise consultation as needed to optimize client performance.
 </li>
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 Support communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming product changes related to ensure Client readiness and service compliance through delivering Client educational training.
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. &ZeroWidthSpace;
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
 
 
 
 
 Preferred Qualifications:
 
 
 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
 
 
 Minimum of 5+ years experience in financial services, payment card, software or business consulting.
 
 
 Experience engaging with key stakeholders as clients.
 
 
 Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
 
 
 Technical proficiency in Visa Commercial Solutions.
 
 
 Technical aptitude with a proven ability to articulate technical terms or processes into business language.
 
 
 Interpersonal and consulting skills with proven abilities in influencing clients and stakeholders.
 
 
 Analytical aptitude and demonstrated track record of working with data to solve problems and provide recommendations.
 
 
 Ability to represent technical and business issues and solutions to key stakeholders.
 
 
 Self-starter with an ability to achieve results as part of an effective team (across countries), and to effectively prioritize and multi-task under deadlines.
 
 
 Experience in client relationship management, and able to set priorities, influence others, and manage client expectations.
 
 
 Proficiency with MS Office tools (e.g. MS Excel, PowerPoint, Word).
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Success Manager

Premier Services and Recruitment

<div>
 
 Key Responsibilities:
 
 
 Building positive relationships with customers
 
 
 Assisting with generating new business
 
 
 Identifying opportunities for greater profits
 
 
 Understand customer needs and develop plans to address them
 
 
 Identify key staff in client companies to cultivate profitable relationships
 
 
 Resolve customer complaints quickly and effectively
 
 
 Promote high-quality sales, supply and customer service processes
 
 
 Aim to preserve customers and renew contracts
 
 
 Approach potential customers to establish relationships
 
 
 Gain solid knowledge of competitors
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 7+ years of Experience, Proven experience as a Client Relationship Manager
 
 
 Bachelor&rsquo;s degree in business, marketing or related field.
 
 
 Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.
 
</div>

Relationship Manager

Magnet

<div>
 
 
 Employer Overview
 
 
 
 
 Beltone Management Solutions &ndash; Magnet
 
 is a subsidiary of
 
 Beltone Holding
 
 and a leading HR consultancy firm, acting as a trusted partner for organizations seeking comprehensive people and management solutions. Magnet specializes in executive search, personnel and payroll services, and end-to-end HR solutions, delivering innovative, proactive, and impactful support that enables organizations to attract talent, optimize performance, and achieve sustainable growth.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Account Manager serves as the main point of contact for assigned clients, ensuring smooth coordination with internal teams to deliver services accurately and on time. The role focuses on managing client relationships, tracking account performance, supporting onboarding and renewals, resolving concerns, and maintaining updated records while staying informed about market trends.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Act as the main point of contact for assigned clients and maintain strong relationships
 
 
 &bull; Understand client needs and ensure accurate execution with internal teams
 
 
 &bull; Coordinate with recruitment, operations, and other departments to meet timelines
 
 
 &bull; Monitor account performance, track KPIs, and share regular status updates
 
 
 &bull; Support client onboarding and manage ongoing account plans
 
 
 &bull; Handle client concerns or escalations promptly and professionally
 
 
 &bull; Assist with contract renewals, documentation, and client feedback
 
 
 &bull; Maintain updated client records on CRM systems
 
 
 &bull; Stay up to date with market trends and industry developments
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Marketing, HR, or a related field
 
 
 &bull; 0&ndash;2 years of experience in account management, client servicing, or coordination roles
 
 
 &bull; Strong communication, problem-solving, and relationship-building skills
 
 
 &bull; Ability to multitask and work effectively with cross-functional teams
 
 
 &bull; High attention to detail and strong organizational skills
 
</div>

Account Manager

wherewework

<div>
 A3malouna.com on behalf of:
 
 
 
 A3malouna.com
 
 
 
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 Generate new business using existing and potential customer networks
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 Report on the status of accounts and transactions
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 Hands on experience in sales and an ability to deliver excellent customer experience
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 </ul>
</div>

Sales Account in Cairo

Velents.ai

<div>
 حلول فيلينتس بالذكاء الاصطناعي تخدم أكثر من 5 وزارات حكومية في المملكة العربية السعودية والكثير من الشركات الكبيرة والناشئة في مختلف القطاعات مثل مجالات التوظيف، التعليم، تطوير الموظفين، تأهيل الطلاب، خدمة العملاء، المبيعات، وغيرها. وذلك من خلال تطوير واجهات برمجة التطبيقات مثل المحادثات التفاعلية مع الذكاء الاصطناعي، تحويل الصوت والفيديو إلى نص، .تحليل الفيديو، قراءة ومطابقة المستندات، اختبارات المهارات، ونظام مكافحة الغش. والمزيد والمزيد.. تعرف أكثر على حلول فيلينتس بالذكاء الاصطناعي من خلال موقعنا
 
 
 
 Position Overview
 
 
 
 We're looking for a Technical Account Manager (TAM) with a strong background in APIs and client relationship management. This role involves guiding clients through API integrations, ensuring seamless implementation, and serving as the primary technical liaison between clients and our internal teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Client Onboarding &amp; Integration: Lead the technical onboarding process for new clients, ensuring smooth API integration and adoption.
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 Technical Consultation: Provide expert guidance on API functionalities, best practices, and integration strategies tailored to client needs.
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 Issue Resolution: Act as the primary point of contact for technical inquiries, troubleshooting issues, and coordinating with internal teams to resolve challenges promptly.
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 Feedback Loop: Gather client feedback on API performance and relay insights to product and engineering teams for continuous improvement.
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 Documentation &amp; Training: Develop and maintain comprehensive API documentation and deliver training sessions to client teams as needed.
 </li>
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 Relationship Management: Build and nurture long-term relationships with clients, understanding their evolving needs and ensuring satisfaction with our API solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 3+ years of experience in a technical account management or similar client-facing technical role.
 </li>
 <li>
 Proficiency in RESTful APIs, JSON, and webhooks.
 </li>
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 Familiarity with tools like Postman, Swagger, or similar API testing platforms.
 </li>
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 Strong problem-solving skills and the ability to troubleshoot complex technical issues.
 </li>
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 Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
 </li>
 <li>
 Experience working in a SaaS environment is a plus.
 
 
 </li>
 </ul>
 
 Why Join Velents.ai?
 
 
 
 <ul>
 <li>
 Be part of a forward-thinking company that's transforming the hiring landscape with AI.
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Laptop Allowance
 </li>
 <li>
 Collaborate with a dynamic and diverse team passionate about innovation.
 </li>
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 Enjoy a flexible work environment that supports professional growth and development.
 </li>
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 Competitive compensation package with benefits.
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 </ul>
</div>

Customer Success / API Solutions

Explore 467+ Customer success manager in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.