customer success manager

Iberdrola

<div>
 
 Department:
 
 Product
 
 
 
 Reports To:
 
 Chief Product Officer
 
 
 
 Location:
 
 Doha
 
 
 
 Position Description
 
 
 
 We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.
 
 
 You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.
 
 
 
 Jobs To Be Done
 
 
 
 <ul>
 <li>
 Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed
 </li>
 <li>
 Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement
 </li>
 <li>
 Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers
 </li>
 <li>
 Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements
 </li>
 <li>
 Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins
 </li>
 <li>
 Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing
 </li>
 <li>
 Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field
 </li>
 <li>
 Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field
 </li>
 <li>
 Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization
 </li>
 <li>
 Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible
 </li>
 <li>
 Natural communicator and facilitator-connects personally with users from onboarding to power usage
 </li>
 <li>
 Expert in relationship building, empathy, and problem-solving for customer success
 </li>
 <li>
 Skilled in running feedback loops, interactive forums, community events, and live webinars
 </li>
 <li>
 Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics
 </li>
 <li>
 Thrives when combining tech, storytelling, and human connection to create customer delight
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Rates of customer-reported business KPI achievement and product adoption
 </li>
 <li>
 Rates of customer-reported business KPI achievement and product adoption
 </li>
 <li>
 Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
 </li>
 <li>
 Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
 </li>
 <li>
 Rates of customer-reported business KPI achievement and product adoption
 </li>
 <li>
 Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
 </li>
 <li>
 Engagement rates with Confluence, multimedia content, and live customer-facing activities
 </li>
 <li>
 Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions
 </li>
 <li>
 Onboarding time and customer time-to-value achieved through combined knowledge and personal support
 </li>
 <li>
 Community participation and customer-driven best practice sharing
 </li>
 <li>
 Continuous improvement score: percentage of product or process changes driven by direct customer feedback
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.
 
 
 
 Informaci&oacute;n Movilidad
 
 
 
 Tenga en cuenta que cualquier solicitante que no sea ciudadano del pa&iacute;s de la vacante estar&aacute; sujeto al cumplimiento de los requisitos de inmigraci&oacute;n aplicables para trabajar legalmente en ese pa&iacute;s.
 
 
 January-31-2026
</div>

Product and Customer Center of Excellence Lead

Fever

<div>
 Hey there!
 
 
 We&rsquo;re Fever, the world&rsquo;s leading tech platform for culture and live entertainment,
 
 
 Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we&rsquo;re revolutionizing the way people engage with live entertainment.
 
 
 Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
 
 
 Our results? We&rsquo;ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
 
 
 To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
 
 
 Ready to be part of the experience?
 
 
 Now, let&rsquo;s discuss this role and what you will do to help achieve Fever&rsquo;s mission.
 
 
 
 Join Onebox &ndash; Where Innovation Meets Entertainment
 
 
 
 
 Onebox
 
 , a company within the
 
 Fever Group
 
 , is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process &mdash; from event setup and sales to real-time validation at the venue..
 
 
 Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
 
 
 If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.
 
 
 
 Your Mission
 
 
 
 We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.
 
 
 You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting.
 
 
 This hybrid role blends
 
 account management
 
 with a
 
 technical mindset
 
 : you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
 </li>
 <li>
 Manage daily client requests, from incident resolution to platform configuration and data exports
 </li>
 <li>
 Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
 </li>
 <li>
 Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
 </li>
 <li>
 Support on-site operations during live events when needed
 </li>
 <li>
 Play a key role in driving customer satisfaction and identifying opportunities for improvement
 
 
 </li>
 </ul>
 
 About you:
 
 
 
 <ul>
 <li>
 Experience in customer support, ideally in a SaaS environment
 </li>
 <li>
 Confident troubleshooting technical issues with a hands-on mindset
 </li>
 <li>
 Fluent in English (written and spoken) / Spanish is a plus
 </li>
 <li>
 Tech-savvy, detail-oriented, and focused on client experience
 </li>
 <li>
 Comfortable working cross-functionally with internal teams
 </li>
 <li>
 Valid driver&rsquo;s license for occasional on-site support
 </li>
 <li>
 Bonus: knowledge of networks, ticketing platforms, or event tech
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary aligned with the local market
 </li>
 <li>
 Employment through an Employer of Record (EoR) partner
 </li>
 <li>
 Annual leave and public holidays according to local labor law
 </li>
 <li>
 A key role in a fast-growing international company
 </li>
 <li>
 Direct collaboration with Product, Tech and Sales teams
 </li>
 <li>
 Opportunity to work on large-scale live events
 
 
 </li>
 </ul>
 Apply now and become part of the Onebox Customer Success team!
 
 
 Want to know more about us? Check out our website www.oneboxtds.com and connect with us on LinkedIn!
 
 
 Thank you for considering joining Fever. We cannot wait to learn more about you!
 
 
 If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
 
 
 Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
 
 
 If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
 
 
 If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
</div>

Client Success Technical Manager

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Riyadh Saudi Arabia; Kuwait City, Kuwait; Doha, Qatar
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
 </li>
 <li>
 10 years of experience in a customer-facing role working with stakeholders and driving customer technical implementations or transformation programs.
 </li>
 <li>
 Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
 </li>
 <li>
 Ability to communicate in English and Arabic fluently to support client relationship management in this region.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 MBA or Master&rsquo;s degree in a management, technical, or engineering field.
 </li>
 <li>
 Experience translating business requirements into technological solutions.
 </li>
 <li>
 Experience in application or workload migration to public cloud providers.
 </li>
 <li>
 Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
 </li>
 <li>
 Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
 </li>
 <li>
 Excellent written and verbal communication, presentation, problem-solving, and client management skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google&rsquo;s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
 
 
 As a Delivery Executive, you will work directly with Google&rsquo;s most strategic customers on large multiyear transformational engagements underpinned by Google Cloud Platform (GCP) to drive business value for those customers. You will provide thought leadership, delivery management, and consulting to customer engagements while working with Google's cross-functional executives and key technical leaders to oversee the planning and deployment of solutions via GCP. You will also work closely with key Google partners, Global Strategic Initiatives (GSI), and our Global Delivery Center teams currently servicing key accounts.
 
 
 The Delivery Executive plays a leading role in delivering our most complex, multiteam, transformational engagements by combining a deep understanding of industry customers and cloud technologies.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
 </li>
 <li>
 Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
 </li>
 <li>
 Develop relationships with stakeholders to understand customer&rsquo;s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
 </li>
 <li>
 Plan for customer events and launches, partnering with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
 </li>
 <li>
 Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Delivery Executive, Google Cloud Professional Services

Ajwan Group

**Fastfood/Fried Chicken Experience is Mandatory**Key Responsibilities:Operational Leadership:<ul><li>Lead, manage, and supervise all restaurant operations to ensure compliance with company policies, procedures, and quality standards.</li><li>Foster a culture of excellence by setting clear expectations, motivating the team, and maintaining a positive work environment.</li><li>Collaborate with various departments to ensure seamless coordination and efficient workflow.</li></ul>Staff Management:<ul><li>Recruit, train, and develop restaurant staff, ensuring they are equipped to provide exceptional customer service.</li><li>Schedule and manage employee shifts, optimizing labor costs while meeting operational demands.</li><li>Provide coaching, performance feedback, and career development opportunities.</li></ul>Guest Satisfaction:<ul><li>Create an inviting and welcoming environment for guests, ensuring a memorable dining experience.</li><li>Address customer inquiries, concerns, and feedback with professionalism, resolving issues to enhance guest satisfaction.</li><li>Monitor guest reviews and take proactive steps to improve service quality.</li></ul>Quality Assurance:<ul><li>Oversee food quality, presentation, and service standards to ensure consistent excellence.</li><li>Maintain cleanliness and adherence to health and safety regulations, conducting routine inspections.</li></ul>Financial Management:<ul><li>Monitor sales, revenue, and expenses to achieve targeted profitability.</li><li>Develop and execute strategies to enhance revenue generation while managing costs effectively.</li><li>Prepare financial reports and budgets, analyzing variances and implementing corrective measures.</li></ul>Inventory and Supply Management:<ul><li>Manage inventory levels, monitor stock, and place orders to ensure adequate supplies while minimizing wastage.</li><li>Collaborate with the kitchen team to optimize inventory turnover and accurate food preparation.</li></ul>Training and Development:<ul><li>Provide ongoing training to staff on service protocols, food safety, and quality standards.</li><li>Identify training needs and promote professional growth opportunities for team members.</li></ul>Marketing and Promotions:<ul><li>Collaborate with marketing teams to implement promotions, events, and campaigns to drive customer engagement.</li><li>Enhance the restaurant's reputation and visibility within the local community.</li></ul>Problem Solving:<ul><li>Address operational challenges, customer issues, and staff concerns with timely and effective solutions.</li><li>Implement strategies to mitigate potential problems and ensure smooth operations.</li></ul>Qualifications and Requirements:<ul><li>Previous experience in a managerial role within the food service industry is essential. Strong leadership skills with the ability to inspire and lead a diverse team.</li><li>Exceptional customer service orientation and interpersonal skills. Effective communication and conflict-resolution abilities.</li><li>Strong analytical skills and strategic thinking.</li><li>Proficiency in financial management, budgeting, and cost control.</li><li>Understanding of health and safety regulations and hygiene practices. Flexibility to work varying shifts, weekends, and holidays as needed.</li></ul>Reporting Structure:The Restaurant Manager reports directly to the Assistant Area Manager or Area Manager. This role is central to the success of outlet, driving operational excellence, guest satisfaction, and overall performance. Effective collaboration with the broader team and alignment with the company's vision are crucial to achieving success in this roleJob Types: Full-time, PermanentPay: QAR3,000.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>Do you have previous Experience in KFC/Texas Chicken/ McDonalds?</li></ul>

Restaurant Manager - (Fried Chicken)

Trading & Construction Group

Job DescriptionWe are seeking an experienced and motivated Gym Manager to oversee the daily operations of the fitness club, ensure high-quality customer service, manage staff, and support the growth and success of the gym in Amman, Jordan.Key Responsibilities<ul><li>Oversee and manage day-to-day gym operations</li><li>Supervise staff and trainers and prepare work schedules</li><li>Manage memberships, customer service, and handle complaints professionally</li><li>Ensure cleanliness, safety, and compliance with health and safety standards</li><li>Monitor maintenance of gym equipment and facilities</li><li>Coordinate fitness classes, bookings, and training programs</li><li>Prepare regular reports on performance, revenue, and expenses</li><li>Support marketing activities and help increase memberships</li><li>Manage suppliers and basic procurement needs</li><li>Ensure compliance with management policies and procedures</li></ul>Qualifications &amp; Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Management, Physical Education, or a related field</li><li>Minimum 2&ndash;4 years of experience in gym or fitness center management</li><li>Strong leadership and organizational skills</li><li>Excellent communication and customer service skills</li><li>Basic computer skills and ability to use management systems</li><li>Ability to work under pressure and within a team</li><li>Experience in fitness marketing or membership sales is a plus</li></ul>Employment TypeFull-timeSalary &amp; BenefitsTo be discussed during the interview, with performance-based incentivesJob Type: Full-timeWork Location: In person

Gym Manager (Female)

SoftServe

<div>
 
 
 WE ARE
 
 
 
 SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients across North America, EMEA, and LATAM. We are about people who create bold things, make a difference, have fun, and love their work.
 
 
 The Digital Products, Business Analysis &amp; Consulting CoE helps organizations leverage digital technologies and modern approaches to reduce costs, enhance efficiency, and improve quality across internal operations. By aligning technology with business goals, we support clients in maximizing value, increasing agility, and transforming business models for long-term success in a competitive landscape.
 
 
 
 IF YOU ARE
 
 
 <ul>
 <li>
 Experienced as a Product Owner, Business Analyst, or Product Manager with 4+ years of relevant experience
 </li>
 <li>
 Proficient in Corporate and/or Investment Banking products, processes, and systems
 </li>
 <li>
 Skilled in gathering, structuring, and analyzing business and functional requirements
 </li>
 <li>
 Confident working directly with business stakeholders, end-users, architects, and vendor teams
 </li>
 <li>
 Experienced in platform comparison and capability assessment
 </li>
 <li>
 Proactive, structured, and able to bring clarity in a dynamic, fast-changing environment
 </li>
 <li>
 Communicating fluently in English within international, cross-functional teams
 </li>
 <li>
 Flexible to operate in a Sunday&ndash;Thursday workweek during the first 3&ndash;4 months of the project (full alignment preferred but not mandatory)
 </li>
 </ul>
 
 
 AND YOU WANT TO
 
 
 <ul>
 <li>
 Contribute to the platform selection process for a major financial institution in the Middle East
 </li>
 <li>
 Analyze and map complex functional requirements across multiple potential solutions
 </li>
 <li>
 Prepare documentation such as Business Requirements Documents (BRD), Functional Specifications (FSD), gap analyses, and capability comparison matrices
 </li>
 <li>
 Facilitate and support discovery sessions, requirements workshops, and vendor solution demonstrations
 </li>
 <li>
 Collaborate closely with stakeholders to define end-to-end processes in Corporate and Investment Banking
 </li>
 <li>
 Provide advisory support based on industry best practices
 </li>
 <li>
 Assist in evaluating digitalization opportunities across onboarding, lending, corporate channels, and loan lifecycle management
 </li>
 <li>
 Travel onsite to Qatar approximately 20&ndash;30% of the time, if required
 </li>
 <li>
 Engage in a short-term assignment with the possibility of extending the cooperation
 </li>
 </ul>
 
 
 TOGETHER WE WILL
 
 
 <ul>
 <li>
 Maximize customer and business value through your financial services expertise
 </li>
 <li>
 Learn from experienced professionals and share best practices across diverse organizations
 </li>
 <li>
 Leverage access to expert communities, paid certifications, and professional events to support your career growth
 </li>
 <li>
 Collaborate within a diverse, enterprise-scale environment that encourages innovation
 </li>
 <li>
 Create meaningful customer impact and contribute to global success, recognized through the Customer Hero Program
 </li>
 <li>
 Develop your leadership capabilities through dedicated growth and development initiatives
 </li>
 <li>
 Become part of a professional community where growth, collaboration, and success are shared priorities
 </li>
 </ul>
 
 
</div>

Business Analyst Financial Services

Mandarin Oriental

<div>
 Mandarin Oriental, Doha, is seeking a Sales Manager to join our Commercial Strategy Team
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 Scope of Position
 
 
 
 Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.
 
 
 
 As Sales Manager, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 To acquire, develop and manage local and regional corporate business and government accounts according to the set business mix strategy.
 </li>
 <li>
 Ensures maximum acceptance in RFPs.
 </li>
 <li>
 To acquire, develop, and manage business travel agent (BTA) accounts in accordance with the established business mix strategy.
 </li>
 <li>
 To constantly monitor the market and the competition and report on threats and opportunities.
 </li>
 <li>
 To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid a shortfall.
 </li>
 <li>
 Implements and executes all sales objectives and action plans to reach and exceed targets set.
 </li>
 <li>
 Quotes and negotiates prices with customers for transient, long-stay, and group business within established parameters.
 </li>
 <li>
 Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
 </li>
 <li>
 Ensures that selling strategies are adhered to during negotiations and maximises upselling opportunities whenever possible.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions.
 </li>
 <li>
 Cross-sells brand across the MOHG portfolio through MObilise program
 </li>
 <li>
 Supports customer loyalty and the property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 We serve our customers in order to grow our share of the account.
 </li>
 <li>
 Builds strong relationships with customers, Guests and Team Members in order to gain a full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Handles guest complaints and disputes.
 </li>
 <li>
 Conducts site visits as required by hotel operation
 </li>
 <li>
 Participates in Client Entertainment with the Sales Department as required
 </li>
 <li>
 Joint Sales calls with the team as required
 
 
 </li>
 </ul>
 
 As Sales Manager, We Expect From You
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment within Sales with proven records of closing sales
 </li>
 <li>
 Previous experience working in the GCC
 </li>
 <li>
 Strong network with local Ministries and Corporate accounts
 </li>
 <li>
 Must be excellent in using computer and well versed in all computer applications
 </li>
 <li>
 Clear communication; effective verbal and written communication skills in English and Arabic
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 </li>
 </ul>
</div>

Sales Manager

Explore 1008+ Customer success manager in Doha Qatar this January. Find roles across top companies and apply now to boost your career.