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customer success manager

Jobs via eFinancialCareers

<p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Location: </strong>Dubai, UAE <strong>Department:</strong> Customer Success <strong>Type:</strong> Full-time<br><br>LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals.<br><br><strong>About The Role<br><br></strong>The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships<br><br></li></ul><strong>What We're Looking For<br><br></strong><ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous.<br><br></li></ul><strong>Inclusion and Accessibility<br><br></strong>LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs.<br><br>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.<br><br>Our purpose is the foundation on which our culture is built. Our values of <strong>Integrity, Partnership </strong>, <strong>Excellence </strong>and <strong>Change </strong>underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.<br><br>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.<br><br>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.<br><br>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.<br><br>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .<br><br>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.<br><br></p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul><p>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x</p> Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p> Corporate Customer Service Manager ( UAE National ) <p>Dubai, Dubai, United Arab Emirates 11 hours ago</p> Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Success Manager

Planview

<div>Overview:
<div><div>
Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.</div></div><div></div><div><div><br>
As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.</div></div><div></div><div><br>
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.</div><div></div><div><br>
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.</div>
Responsibilities:
<ul><li><div>
Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.</div></li><li><div>
Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.</div></li><li><div>
Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.</div></li><li><div>
Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.</div></li><li><div>
Maintain regular communication with key contacts and gather feedback to inform product improvements.</div></li><li><div>
Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.</div></li><li><div>
Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.</div></li></ul>
Qualifications:
<ul><li><div>
Bachelor&rsquo;s degree (BA/BS).</div></li><li><div>
5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.</div></li><li><div>
Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.</div></li><li><div>
Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.</div></li><li><div>
Experience with account planning, project management, and organizational change management.</div></li><li><div>
Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.</div></li><li><div>
SAFe Agilist certification and Planview product experience are nice to have.</div></li></ul>
Great Benefits and Fun Perks :
<ul><li>We offer highly competitive benefits packages for every lifestyle.</li><li>
No one likes working in a box, right? That&rsquo;s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ&rsquo;s for those days when the weather is behaving.</li><li>
We believe in regular fun office events and monthly happy hours!</li><li>
We offer flexible work hours and we are family friendly.</li></ul><p>
Planview is an Equal Opportunity Employer</p></div>

GroRapid Labs

<p><strong>Customer Success Manager (Web3) - $100K - $120K Remote</strong></p><p><strong>GroRapid Labs Dubai, United Arab Emirates (Remote)</strong></p><p><strong>About the Role:</strong> GroRapid Labs is seeking a <strong>Customer Success Manager</strong> to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.</p><p>This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul><p><strong>Bonus Points (Nice to Have):</strong></p><ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul><p><strong>Our Core Values:</strong></p><ul><li> Strive for excellence</li></ul><p><strong>Interview Process:</strong></p><ul><li>Behavioral Interview</li><li>Final Interview</li></ul><p><strong>Location:</strong> Remote (Dubai, UAE)</p><p>This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today!</p> Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

Pemo

<p>- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.</p><p>- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.</p><p>- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.</p><p>- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).</p><p>- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.</p><p>- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.</p> What you will be doing: <p>- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.</p><p>- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.</p><p>- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.</p><p>- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).</p><p>- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.</p><p>- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.</p> About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul><p>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .</p>

Fexco

<div><div><div><div><b>Contract Type</b></div>
<div>Permanent Full Time</div>
</div>
<div><div><b>Closing Date
</b></div><div>19/12/2025
</div>
</div></div><div></div><p><b>COMPANY PROFILE</b></p>
<p>
Fexco is Ireland&rsquo;s most successful multinational finance and business solutions provider, with operations in 28 countries worldwide. Founded and headquartered in Ireland in 1981, FEXCO employs more than 2,000 people across Europe, the Middle East, Asia, North America, Latin America and Australasia.</p>
<p>
Fexco serves some of the world&rsquo;s biggest brands across multiple industries through a wide range of innovative products and services, including Dynamic Currency Conversion, Commercial and Retail FX, Managed Business Solutions and Tax Free Retail Services.</p>
<p><b>
Main Responsibility</b></p>
<p>
This is a key appointment and offers the successful candidate an opportunity to join a highly motivated and well established Dubai based team dedicated to servicing the specialist needs of our partners in the MEASA region. Through this fully hands-on role we endeavor to better service our partners, innovate to drive additional mutual benefits and further deepen the relationships with these customers.</p>
<p>
The role is vital to building and nurturing specialist knowledge of the retail and hospitality sectors within the Team. In collaboration with partner banks the Customer Success Manager will build strong relationships with top performing merchants and ensure delivery of best in class customer management to merchants in this sector. The role will also involve Sales Support to our business development team working the wider MEASA region and the delivery of bespoke MIS reporting. Some travel will be expected.</p><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<ul>
<li>Work autonomously and as part of the team towards meeting set targets for managing existing partner accounts.</li>
<li>Build solid relationships with contacts/partners to encourage merchants to maximise DCC opportunity. Engage in person with merchants on a daily basis. Engage with personnel at all levels of merchant organisations with regular meetings, trainings and feedback.</li>
<li>Monitor and report hit rates (service acceptance) and revenue on a monthly basis and develop and present what influences trends in hit rates. Respond quickly to underperforming merchants by engaging the appropriate technical and business resources within FEXCO Merchant Services and our partner organisations.</li>
<li>Provide merchants all necessary and appropriate support and assistance to continuously grow their conversion levels.</li>
<li>Conduct regular business reviews with our partners and present tailored MIS on a regular basis.</li>
<li>Seek out opportunities for FEXCO to deepen its existing relationships, e.g. new product innovation or different applications of our core capabilities.</li>
<li>Engage the various competencies of FEXCO Merchants Services to broaden our product offering.</li>
<li>For key merchants and partners act as their first point of contact in respect of business related issues or queries.</li>
<li>Deliver training for new and existing merchants in line with compliance requirements and prepare and maintain training manuals appropriate to the verticals we service and the partner banks that the service is deployed through.</li>
<li>Work closely with our partners in compiling marketing material to enable them to promote the service offering to their merchants. Support and assist in any sales/promotional activities undertaken.</li>
<li>Maintain strong overall knowledge of solutions deployed &ndash; terminal, integrated, ATM, e-commerce, etc.</li>
</ul>
<p><b>QUALIFICATIONS / COMPETENCIES REQUIRED</b></p>
<ul>
<li>Experience in retail/hospitality/business sector preferable in a role that is customer facing and where you have demonstrated superior customer service capabilities.</li>
<li>Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism. Fluency in English is required both written and spoken. Hindi or Arabic spoken is a benefit but not essential.</li>
<li>Organizational skills - self-motivated and able to demonstrate strong organization and prioritization skills in a management environment.</li>
<li>Strong technical and computer literacy &ndash; conversant in point of sale and ecommerce and related technology as well as skilled in the use of tools such as CRM, Word, PowerPoint, Outlook, Excel and AI.</li>
<li>Must be able to work under pressure and successfully manage a very diverse and demanding workload. Must be able to work autonomously when required.</li>
<li>Able to persuade and influence internal and external clients.</li>
<li>Initiative - demonstrated experience in developing new ideas to improve processes.</li>
<li>Ability to travel to meet clients and partners essential so current UAE driving license and own car is required</li>
<li>In this challenging and fast-changing market, the key duties will continue to evolve and change.</li>
<li>Working hours will vary depending on whether you are working with a partner bank or a merchant. Typically, the hours are 9:00 am to 5.00 pm Monday and 10:00 am to 18:00 pm Tuesday to Friday, but evening and weekend work is occasionally required. A high level of flexibility is required as you will be working independently to achieve set targets and goals.</li>
<li>The successful applicant will work from our Dubai office one day a week and the rest of the week out on the road at client sites.</li></ul><br>
<p></p>
<p><b>
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.</b></p></div>

Qataryello

Overview <p>A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency.</p> Responsibilities <ul><li>Partner with assigned customers to understand their unique business needs and challenges.</li><li>Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.</li><li>Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.</li><li>Monitor key performance indicators (KPIs) and track customer progress towards their goals.</li><li>Build strong relationships with customers, acting as a trusted advisor and advocate.</li><li>Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.</li><li>Identify and address customer challenges and roadblocks, providing timely and effective solutions.</li><li>Proactively engage with customers, gather feedback, and make recommendations for product improvement.</li><li>Stay up-to-date on the latest Google Cloud technologies and solutions.</li></ul> Qualifications <ul><li>Proven experience in a customer-facing role, ideally within the technology industry.</li><li>Strong understanding of cloud computing concepts and the value proposition of Google Cloud.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Ability to build trust and rapport with customers at all levels.</li><li>Highly motivated, results-oriented, and a team player.</li><li>Data-driven with a strong analytical mind.</li><li>Ability to work independently and manage multiple priorities effectively.</li><li>Passionate about learning and staying ahead of the curve in the cloud space.</li></ul>

Customer Success Manager - GCP

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Customer Success Manager

Customer Success Manager

Customer Success Manager ( Web3 )

Principal Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager - GCP