product manager

guest experience expert

sales account manager

customer value management (cvm) manager Jobs in Egypt

customer value management (cvm) manager

people experience specialist Jobs in Egypt

people experience specialist

customer success partner

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Job Summary:
 
 
 
 The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
 </li>
 <li>
 Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
 </li>
 <li>
 Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success
 </li>
 <li>
 Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
 </li>
 <li>
 Identify CSQL&rsquo;s during customer check-ins to support revenue growth and upsell opportunities.
 </li>
 <li>
 Leverage technology to increase efficiencies and make processes scalable.
 </li>
 <li>
 Partner with sales to provide needed support and resources throughout the customer&rsquo;s lifecycle so they can achieve revenue targets.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, marketing or science major.
 </li>
 <li>
 2 to 3 years of experience in a SAAS/Subscription environment.
 </li>
 <li>
 Customer Service or Live Operations management Experience.
 </li>
 <li>
 Exceptional oral and written communication skills internally and externally.
 </li>
 <li>
 Experience with Salesforce or similar CRM.
 </li>
 <li>
 Experience in real estate, PropTech, mobility tech or any other marketplace-based businesses is preferred
 </li>
 <li>
 Fluent in English, Arabic essential
 
 
 </li>
 </ul>
 
 Other Capabilities:
 
 
 
 <ul>
 <li>
 Strong organizational, multitasking and time-management skills.
 </li>
 <li>
 Focused, reliable and responsible self-starter that can self-manage with good critical-thinking skills.
 </li>
 <li>
 Passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Customer Success Partner

Classera

<div>
 The Training Solutions Partnership Specialist will be an integral part of Classera&rsquo;s EdTech Partnerships team, focusing on identifying, developing, and managing relationships with training content and service providers. The aim is to expand the Classera Partner Network (CPN), build a strong sales pipeline, and drive revenue growth through strategic partner collaboration.
 
 
 This role encompasses partnership acquisition, business development, partner enablement, and internal coordination to support sales initiatives. You&rsquo;ll work closely with internal stakeholders and external partners to enhance Classera&rsquo;s go-to-market strategies and expand its training ecosystem.
 
 
 
 Core Responsibilities
 
 
 
 
 Business Development &amp; Revenue Generation:
 
 
 
 <ul>
 <li>
 Develop deep insights into the corporate training market across key regions and align partnership strategy accordingly.
 </li>
 <li>
 Build a reliable network within target customer groups (corporates and organizations).
 </li>
 <li>
 Actively contribute to achieving and surpassing sales revenue goals set by leadership.
 </li>
 <li>
 Partner with the sales team to design and execute campaigns and strategic initiatives to promote CPN offerings.
 </li>
 <li>
 Generate leads through partners, coordinate qualification, and support deal closures in collaboration with internal teams.
 </li>
 <li>
 Track and manage a healthy pipeline of partnership-driven opportunities.
 </li>
 <li>
 Prepare compelling sales proposals, handle stakeholder engagement, and address challenges to close deals effectively.
 </li>
 <li>
 Facilitate matchmaking between customers and training partners while supporting contract negotiations and execution.
 </li>
 <li>
 Provide market insights and tactical support for the Business Development team to secure major deals and strategic wins.
 </li>
 <li>
 Collaborate with Classera&rsquo;s global sales force to position CPN partners as value enhancers alongside Classera&rsquo;s solutions.
 
 
 </li>
 </ul>
 
 Partnership Management &amp; Expansion
 
 
 
 <ul>
 <li>
 Identify and onboard new training content partners across target markets to expand the CPN.
 </li>
 <li>
 Negotiate partnership terms and ensure smooth onboarding, integration, and ongoing collaboration.
 </li>
 <li>
 Maintain active relationships with partner marketing and sales teams.
 </li>
 <li>
 Strengthen internal coordination with Marketing, Sales, Partner Success, Product Integration, and Channel Management to deliver cohesive go-to-market execution.
 
 
 </li>
 </ul>
 
 Marketing &amp; Enablement
 
 
 
 <ul>
 <li>
 Lead or support co-branded marketing campaigns with strategic partners.
 </li>
 <li>
 Organize and deliver internal and external training sessions on partner offerings.
 </li>
 <li>
 Design cross-selling initiatives to promote both Classera and partner solutions to mutual clients.
 </li>
 <li>
 Contribute to bundled solutions, promotions, and collaborative product strategies with partners.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Competencies
 
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience in sales, business development, or partnership roles with strong client-facing exposure.
 </li>
 <li>
 At least 3 years of domain expertise in the corporate or professional training sector.
 </li>
 <li>
 Demonstrated success in strategic account management and partner-driven growth.
 </li>
 <li>
 Solid understanding of the entire sales lifecycle&mdash;from prospecting and influencing to negotiation and closing.
 </li>
 <li>
 Experience working with partner ecosystems, negotiating commercial agreements, and managing long-term relationships.
 </li>
 <li>
 Bilingual proficiency in English and Arabic is required.
 </li>
 <li>
 Strong collaboration skills to work across functions and geographies.
 </li>
 <li>
 Excellent multitasking and project management abilities across new and renewal business efforts.
 </li>
 <li>
 Proficiency with CRM platforms (preferably Salesforce) and sales presentation/design tools.
 </li>
 </ul>
</div>

Training Solutions Partnership Specialist

SITA

<div>
 
 Overview
 
 
 
 
 WELCOME TO
 
 
 SITA
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers (up to VP level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operation Manager you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide pro-active input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 Continuous Improvement of the internal processes, tools, and metrics that support the customer facing account team, to improve the overall customer lifecycle experience and processes are part of this role.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services.
 </li>
 <li>
 Collaborate with the customer facing account team to identify at-risk customers and develop effective retention strategies
 </li>
 <li>
 Perform regular customer service reviews and support the customer account team in the executive reviews and plans.
 </li>
 <li>
 Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions.
 </li>
 <li>
 Maintain a deep understanding of the company&rsquo;s products and services to provide accurate support.
 </li>
 <li>
 Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customer is kept at latest level of release
 </li>
 <li>
 Identify and manage customer change request.
 </li>
 <li>
 Identify and escalate technical issues requiring higher-level support or specialized teams
 </li>
 <li>
 Follow up with customers to ensure their issues are resolved and satisfaction is achieved
 </li>
 <li>
 Collaborate with other departments to resolve customer issues and share feedback with the customer facing team
 </li>
 <li>
 Strive to deliver exceptional customer service, ensuring a positive experience for every interaction
 </li>
 <li>
 Supervise and manage the change management and problem management processes
 </li>
 <li>
 Analyze customer data and feedback to identify trends, usage patterns, and potential issues while tracking engagement and satisfaction metrics
 </li>
 <li>
 Assist in creating and executing customer success plans, documentation, and customer-facing communications to improve satisfaction and retention
 </li>
 <li>
 Prepare reports on customer metrics and success initiatives while contributing to knowledge management resources like FAQs and training materials
 </li>
 <li>
 Support the implementation of tools and process improvements to enhance customer experience and operational efficiency.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ABOUT YOU
 
 
 
 <ul>
 <li>
 A bachelor's degree in a relevant field such as Business Administration, Customer Service, Information Technology, or another related discipline.
 </li>
 <li>
 Overall 8+ years of experience with 5-7 years of experience in a customer support or technical support role, preferably in a fast-paced environment or in the technology/services sector
 </li>
 <li>
 5 years of experience in customer success, process improvement, or data analysis roles
 </li>
 <li>
 Experience with data analysis tools and methodologies for tracking customer satisfaction metrics.
 </li>
 <li>
 Proven experience in creating and driving customer improvement plan.
 </li>
 <li>
 7+ years of experience in leadership or management roles in the relevant sector, preferably in customer service, operations, or a related field.
 </li>
 <li>
 Demonstrated experience in team management, conflict resolution, and resource planning.
 </li>
 <li>
 Extensive experience in leading discussions with customers at senior to mid management level
 </li>
 <li>
 Proven ability to lead and develop a team to achieve business objectives.
 </li>
 <li>
 Experience in a complex multi-cultural matrix management organization
 </li>
 <li>
 Experience with SDWAN technology, MPLS L3 VPN, IPSEC, routing/switching technologies.
 
 
 
 </li>
 </ul>
 
 KNOWLEDGE
 
 
 
 <ul>
 <li>
 Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
 </li>
 <li>
 Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 </li>
 <li>
 Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores.
 </li>
 <li>
 Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 </li>
 <li>
 Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
 </li>
 <li>
 People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 </li>
 <li>
 Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 
 
 </li>
 </ul>
 
 NICE-TO-HAVE
 
 
 
 <ul>
 <li>
 ITIL V4 foundation certification for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.
 </li>
 <li>
 CCNP ENCOR (350-401)
 </li>
 <li>
 CCNP SDWAN Implementation (300-415).
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 🙌🏽 Competitive Benefits
 
 : Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Manager Customer Operations

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Summary:
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results. 
Job Description 
Purpose of the job:
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
Responsibilities:
Client Journey Ownership<ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul>
Client Advocacy &amp; Feedback<ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul>
Customer Experience Leadership<ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul>
Onboarding &amp; Training<ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul>
Performance Monitoring &amp; KPIs<ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul>
Renewals &amp; Client Retention<ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Customer Experience Manager

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Summary:
 
 
 
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
 
 
 
 Job Description
 
 
 
 
 Purpose of the job:
 
 
 
 As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
 
 
 Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
 
 
 This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
 
 
 
 Responsibilities:
 
 
 
 
 Client Journey Ownership
 
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding
 
 
 </li>
 </ul>
 
 Client Advocacy &amp; Feedback
 
 
 
 <ul>
 <li>
 Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology
 
 
 </li>
 </ul>
 
 Customer Experience Leadership
 
 
 
 <ul>
 <li>
 Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention
 
 
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 
 
 <ul>
 <li>
 Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; KPIs
 
 
 
 <ul>
 <li>
 Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth
 
 
 </li>
 </ul>
 
 Renewals &amp; Client Retention
 
 
 
 <ul>
 <li>
 Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry
 </li>
 <li>
 Proven track record in customer success, account management, or client-facing roles in SaaS or financial services
 </li>
 <li>
 Proficiency in Microsoft Office, particularly with Excel
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Strong Customer Success skills
 </li>
 <li>
 strong organizational and stress management skills
 </li>
 <li>
 5+ years&rsquo; experience overall with 2 years of experience managing employees
 </li>
 <li>
 Leading team experience
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Amanleek

<div>
 
 
 About Amanleek:
 
 
 
 
 
 Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.
 
 
 
 
 About The Role:
 
 
 
 We&rsquo;re hiring a Corporate Customer Success Executive - to manage and support our B2B (corporate) medical insurance clients after the deal is closed. You&rsquo;ll be the key point of contact for HRs and decision-makers at our partner companies&mdash;ensuring a seamless onboarding, delivering excellent ongoing service, and maintaining strong client relationships.
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main liaison for corporate clients after the medical insurance contract is signed.
 
 </li>
 <li>
 Onboard new clients and ensure they understand the coverage details, service flow, and support channels.
 
 </li>
 <li>
 Build and maintain strong, long-term relationships with HR departments and key decision-makers.
 
 </li>
 <li>
 Handle all day-to-day client needs, inquiries, and policy service requests with speed and accuracy.
 
 </li>
 <li>
 Coordinate internally with operations, underwriting, and insurance company reps to solve issues and deliver a smooth experience.
 
 </li>
 <li>
 Monitor the client experience across the full policy lifecycle and proactively identify ways to improve satisfaction and retention.
 
 </li>
 <li>
 Handle renewal preparation, gather feedback, and support upsell/cross-sell opportunities when relevant.
 
 </li>
 <li>
 Keep detailed records of all interactions and report on client activity and feedback on CRM.
 
 </li>
 <li>
 Represent Amanleek&rsquo;s values of empathy, transparency, and ownership in every interaction.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer success, account management, or client servicing&mdash; highly preferably in the insurance, healthcare industry.
 
 </li>
 <li>
 Strong communication and relationship-building skills with a professional and empathetic approach.
 
 </li>
 <li>
 Ability to manage multiple corporate clients while maintaining high service quality and retention rates.
 
 </li>
 <li>
 Organized, proactive, and solution-oriented with attention to detail.
 
 </li>
 <li>
 Comfortable working cross-functionally with internal and external stakeholders.
 
 </li>
 <li>
 Basic understanding of medical insurance products is a huge plus.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Attractive bonus scheme based on performance.
 
 </li>
 <li>
 Working with ownership &amp; growth &ndash; You&rsquo;ll have real responsibility, the space to take initiative, and support to grow your skills.
 
 </li>
 <li>
 An energetic, supportive team and a growing brand that values your voice.
 
 </li>
 <li>
 Eligibility to work in hybrid model.
 
 </li>
 </ul>
</div>

Customer Success Executive -  Corporate Insurance

Amgen

<div>
 Purpose of the Role
 
 
 To support robust marketing strategies across distributor-led markets for the full Amgen portfolio, ensuring brand alignment with global positioning while enabling local adaptability. This role ensures impactful promotional campaigns, deep market understanding, and effective partnership with distributors to drive brand performance in South Africa, Sub-Saharan Africa, and Levant countries.
 
 
 
 Key Responsibilities &amp; Capability Requirements
 
 
 
 <ul>
 <li>
 Brand Strategy &amp; Execution
 </li>
 <li>
 Lead the development and implementation of localized distributor brand plans aligned with global strategies
 </li>
 <li>
 Develop, seek approval for, and communicate Distributor Brand Plans in full congruence with the International Brand Plan
 </li>
 <li>
 Identify, adapt, seek approval for, and communicate appropriate promotional activities (e.g., detail aids, message scripts, advertising, congress materials) that align with international branding and key messages
 </li>
 <li>
 Distributor Market Engagement
 </li>
 <li>
 Serve as the marketing lead for distributor markets, acting as a strategic partner to drive strategic direction and execution quality
 </li>
 <li>
 Provide training and support to distributor teams, ensuring consistency of messaging and tactical delivery
 </li>
 <li>
 Track campaign deployment and performance metrics across all distributor regions.
 </li>
 <li>
 Ensure materials and activities are deployed in line with Amgen compliance standards
 </li>
 <li>
 Market Insights &amp; Competitive Analysis
 </li>
 <li>
 Conduct thorough market analyses, monitor customer trends, and identify growth opportunities
 </li>
 <li>
 Monitor competitor activities and develop appropriate counter-strategies in collaboration with commercial leads
 </li>
 <li>
 Product Launch, Lifecycle &amp; Financial Planning
 </li>
 <li>
 Drive the successful launch of new products in distributor markets, including local adaptation of launch plans and tools
 </li>
 <li>
 Coordinate with regulatory and supply chain to ensure launch readiness and ongoing product support
 </li>
 <li>
 Manage lifecycle marketing strategies including label changes and new indications
 </li>
 <li>
 Collaborate in financial planning, including national sales targets and long-range strategy (LRS) planning
 </li>
 <li>
 Identify business opportunities and develop business cases
 </li>
 <li>
 Best Practice Sharing &amp; Global Integration
 </li>
 <li>
 Continuously identify, assess, and adapt best marketing and commercial practices from other Amgen markets for relevance in distributor regions
 </li>
 <li>
 Facilitate cross-regional forums to share successful strategies and enable replication of impactful initiatives
 </li>
 <li>
 Elevate distributor marketing capabilities by leveraging lessons from other affiliates and global teams
 </li>
 <li>
 Partner and connect with International Product Managers to seek up-to-date information and obtain approvals for content shared with distributor partners
 </li>
 <li>
 Compliance &amp; Governance
 </li>
 <li>
 Ensure all marketing activities are compliant with Amgen&rsquo;s internal SOPs, local regulatory requirements, and industry codes of practice
 </li>
 <li>
 Guide distributor partners on proper use of promotional materials and manage the approval process for external-facing content
 </li>
 <li>
 Maintain documentation, audit readiness, and alignment with global compliance systems
 </li>
 <li>
 Cross-functional and External Collaboration
 </li>
 <li>
 Partner with medical affairs, regulatory, legal, pricing and access, and commercial operations to align initiatives
 </li>
 <li>
 Ensure brand plans are integrated with medical strategy and access narratives
 </li>
 <li>
 Collaborate on submissions and marketing-related content for HTA, pricing, or reimbursement bodies where applicable
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Minimum of 5&ndash;8 years of experience within the pharmaceutical industry, including a minimum of 2-4 years in a marketing or product management role
 </li>
 <li>
 Bachelor&rsquo;s degree in life sciences, marketing, or business
 </li>
 <li>
 Proven ability to develop and execute brand plans across diverse geographies
 </li>
 <li>
 Strong presentation, communication, and stakeholder engagement skills
 </li>
 <li>
 Financial and budgeting skills and experience
 </li>
 <li>
 Proficient in Customer Relationship Management (CRM) systems, Management Information Systems (MIS), and Microsoft Office applications
 </li>
 <li>
 Experience managing brands in distributor or affiliate-led markets
 </li>
 <li>
 Oncology and/or Hematology therapeutic area experience within emerging markets
 </li>
 <li>
 Documented track record of product launches
 </li>
 <li>
 Documented success in gaining or maintaining market leadership position
 </li>
 <li>
 Demonstrated success in launching products and repositioning brands in complex environments
 </li>
 <li>
 Fluency in English, both written and spoken
 
 
 </li>
 </ul>
 
 Thrive
 
 
 
 
 What You Can Expect Of Us
 
 
 
 As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
 
 
 In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
 
 
 
 Apply now
 
 
 
 
 for a career that defies imagination
 
 
 
 Objects in your future are closer than they appear. Join us.
 
 
 
 careers.amgen.com
 
 
 
 Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
</div>

Marketing Manager| South Africa & LEVANT

Explore 1606+ Customer success partner in Egypt this September. Find roles across top companies and apply now to boost your career.

1606 customer success partner jobs IN Egypt

Customer Success Partner

Training Solutions Partnership Specialist

Manager Customer Operations

Customer Experience Manager

Customer Experience Manager

Customer Success Executive - Corporate Insurance

Marketing Manager| South Africa & LEVANT