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customer support representative

customer success representative

DYNAMIC SOLUTIONS

Hiring: Customer Success Representative &ndash; LahoreCompany:* Dynamic SolutionsLocation:* On-site, LahoreJob Type:* Full-timeAbout Us:Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.Your Role:Be the first point of contact for customers via calls, chats, and emails.Reolve queries, ensure satisfaction, and maintain accurate CRM documentation.Support customer retention, upselling opportunities, and smooth issue resolution.You Need:Min. Intermediate (12th Grade)6+ months in customer support or related roleExcellent communication &amp; problem-solving skillsBasic MS Excel/Google Sheets knowledgeWillingness to work in rotational shiftsOn-site in Lahore |Apply: recruiter@dynamicsols.comWhatsApp: 03400003008#BPOhiring #CustomerSuccess #SupportJobs #LahoreJoJob Type: Full-timePay: Rs1.00 - Rs2.00 per monthWork Location: In person

Customer Success Representative

Shafi Group limited

About Us: At Marketing Max Ltd., we are a leading marketing company dedicated to delivering innovative advertising solutions to our clients. Our mission is to enable businesses to connect with their target audience effectively and efficiently through tailored strategies that maximize their return on investment. We pride ourselves on our dynamic work environment and focus on teamwork, creativity, and results-driven solutions.Job Overview:As a Customer Service Representative at Marketing Max Ltd., you will be the frontline liaison between our clients and our internal teams. Your primary responsibility will be to ensure that clients receive excellent service and support concerning our digital marketing services, including SEO, social media management, content marketing, and analytics. You will address inquiries, resolve issues, and help clients maximize the value of our services.Key Responsibilities:Client Communication:<ul><li>Respond to client inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide clear explanations and guidance regarding our digital marketing services, processes, and policies.</li><li>Maintain an empathetic and positive attitude when addressing client concerns.</li></ul>Issue Resolution:<ul><li>Diagnose and troubleshoot client issues related to digital marketing campaigns and services.</li><li>Collaborate with relevant internal teams (e.g., marketing, IT) to resolve complex issues efficiently.</li><li>Follow up with clients to ensure their issues are resolved and satisfaction is achieved.</li></ul>Client Onboarding:<ul><li>Assist in the onboarding process for new clients by guiding them through our services and helping them understand how to get started.</li><li>Provide training and resources to clients to help them utilize our tools and platforms effectively.</li></ul>Feedback Management:<ul><li>Collect and analyze client feedback to identify areas for improvement in our services.</li><li>Communicate client feedback to internal teams to enhance service offerings and client experience.</li></ul>Documentation and Reporting:<ul><li>Maintain accurate records of client interactions, inquiries, and transactions in our customer relationship management (CRM) system.</li><li>Prepare regular reports on customer service metrics and feedback trends.</li></ul>Continuous Learning:<ul><li>Stay updated on industry trends and digital marketing best practices to provide informed support to clients.</li><li>Participate in ongoing training and development opportunities to enhance your skills and knowledge.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in business, Marketing, or a related field (preferred).</li><li>Proven experience in customer service or a related field, preferably within a digital marketing environment.</li><li>Strong understanding of digital marketing concepts and tools (e.g., SEO, PPC, social media).</li><li>Excellent communication and interpersonal skills, both written and verbal.</li><li>Problem-solving skills and the ability to think critically.</li><li>Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook).</li><li>Ability to work in a fast-paced environment and manage multiple tasks effectively.</li></ul>Why Join Us:<ul><li>Opportunity to work in a dynamic and growing industry.</li><li>Supportive and collaborative team environment.</li><li>Ongoing professional development and training opportunities.</li><li>Competitive salary and benefits package.</li></ul>How to Apply:If you are passionate about customer service and advertising and ready to join a team that values innovation and results, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great f it for this role to hr@marketingmax.co.uk. with the subject line &ldquo;Customer Service Representative Application &ndash; [Your Name].&rdquo;Marketing Max Ltd. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relevant: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Illumina Technology Solutions

<div>About Illumina Technology Solutions, LLC 
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 
About the role 
 
The Customer Success Specialist within the Customer Experience &amp; Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365, Power Platform, and Copilot Studio/AI Agent development.
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners. 
Essential Functions 
 
Demand Generation &amp; Partner Registration<ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader">
Content Management</h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader">
End-to-End Event Planning &amp; Project Management</h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader">
Post-Event Wrap-Up</h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
Continuous Improvement</h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul>
Required Qualifications 
 
Core Skills &amp; Competencies<ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader">
Preferred Experience</h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul> 
Performance Indicators<ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</div>

Customer Success Specialist

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Spanish speaking Account Manager, you&rsquo;ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
 
 
 A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Develop strong executive relationships and a deep understanding of each client&rsquo;s business in order to identify opportunities for growth and expansion within your SMB customer base.
 </li>
 <li>
 Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
 </li>
 <li>
 Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
 </li>
 <li>
 Collaborate with your account team&mdash;customer success managers, support, product specialists, sales engineers, data analytics, and more&mdash;to support and grow your customers.
 </li>
 <li>
 Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
 </li>
 <li>
 Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
 </li>
 <li>
 Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
 </li>
 <li>
 Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
 </li>
 <li>
 Constantly study and deepen understanding of market trends to enable consultative insight.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Proficiency in both English &amp; Spanish languages (written and verbal)
 </li>
 <li>
 2+ years of relevant or transferable work experience (post a higher education degree).
 </li>
 <li>
 Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
 </li>
 <li>
 Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
 </li>
 <li>
 Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer&rsquo;s business and the unique solutions that Motive can deliver.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

SMB Account Manager - Spanish

Cybologics Solutions

Experience Required: 1&ndash;3 yearsJob Overview: Cybologics Solutions is hiring a customer support executive with strong English communication skills to assist our growing client base.The ideal candidate will be responsible for ensuring a high-quality customer experience by providing prompt, professional, and effective support.Key Responsibilities:Respond to customer queries via email, phone, chat, and support ticket systems.Provide clear, concise, and accurate assistance in English.Troubleshoot and resolve customer issues or escalate as needed.Maintain detailed records of customer interactions in the CRM system.Collaborate with internal teams to improve customer experience and support processes.Follow up on customer concerns to ensure resolution and satisfaction.Requirements:Bachelor&rsquo;s degree in business, IT, communications, or a related field.Excellent spoken and written English communication skills (required).Strong interpersonal and problem-solving abilities.Ability to manage multiple conversations and tasks efficiently.Familiarity with help desk or CRM tools is a plus.A positive, team-oriented attitude and a willingness to learn.Job Type: Full-timeWork Location: In person

Customs & Customers Success Manager

Bonbird Pakistan

Customer Support &amp; Communication<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.</li><li>Address and resolve complaints related to orders, service quality, delays, or product issues.</li><li>Escalate complex issues to the appropriate departments and follow up to ensure resolution.</li><li>Provide accurate information about menus, promotions, reservations, delivery policies, and store locations.</li></ul>Guest Experience Management<ul><li>Monitor guest feedback from third-party delivery apps, Google reviews, or internal systems.</li><li>Coordinate with restaurant teams to investigate and respond to negative feedback.</li><li>Log customer feedback and complaints to identify recurring issues and areas for improvement.</li></ul>Loyalty &amp; CRM Support<ul><li>Assist customers with loyalty program enrollment, point redemptions, and account issues.</li><li>Maintain updated customer records and report system issues to the CRM/IT team when necessary.</li><li>Help educate customers about ongoing offers, campaigns, or loyalty benefits.</li></ul>Reporting &amp; Process Improvement<ul><li>Track customer service KPIs (e.g., response time, resolution rate, satisfaction scores).</li><li>Recommend improvements to processes, FAQs, or systems to enhance efficiency and guest experience.</li><li>Prepare weekly or monthly reports summarizing customer issues and resolutions.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years of experience in a customer service role, ideally in the restaurant, food delivery, or hospitality sector.</li><li>Calm and empathetic under pressure with strong problem-solving skills.</li><li>Basic understanding of restaurant operations and common customer concerns (e.g., delivery, dine-in experience, allergies).</li></ul>Location: LahoreJob Type: Full-timeWork Location: In person

Customer Care Representative (CCR)

IT Devices Online

Job DescriptionSales Development Representative (IT Sales)Job RoleIT Devices Online is seeking a dynamic and results-oriented Sales Development Representative to join our team. As a key member of our sales department, you will be responsible for developing and maintaining strong relationships with existing clients, as well as identifying and acquiring new business opportunities. You should have excellent communication and negotiation skills and be customer service oriented.ResponsibilitiesAccount Management:<ul><li>Manage a portfolio of assigned accounts, ensuring customer satisfaction and retention.</li><li>Build and maintain strong relationships with key decision-makers within client organizations.</li><li>Proactively identify and address customer needs and pain points.</li><li>Collaborate with cross-functional teams to deliver exceptional customer experience.</li></ul>Sales Development:<ul><li>Develop and execute strategic sales plans to achieve revenue targets.</li><li>Identify and pursue new business opportunities through prospecting and lead generation.</li><li>Conduct effective sales presentations and product demonstrations.</li><li>Negotiate contracts and close deals.</li></ul>Relationship Building:<ul><li>Foster strong relationships with clients, partners, and internal stakeholders.</li><li>Actively listen to customer feedback and incorporate it into sales strategies.</li><li>Build a strong personal brand within the industry.</li></ul>Reporting and Analysis:<ul><li>Track and analyze key sales metrics, including pipeline, forecast, and revenue.</li><li>Prepare regular sales reports and forecasts for management.</li><li>Utilize CRM tools to effectively manage sales activities and customer data.</li></ul>Qualifications:<ul><li>Bachelor's/Master&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>3+ years of experience is Required</li><li>Proven track record of success in sales and account management.</li><li>Strong understanding of sales principles and techniques.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in CRM software and sales tools.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Health Insurance.</li><li>32 Leaves in a calendar year.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Note: It&rsquo;s a Full-time On-site job in Gulberg 3, LahoreTimings: 6:00 PM to 3:00 AM, 7:00 PM to 4:00 AM, 8:00 PM to 5:00 AM Pakistan timeJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Only apply if you are comfortable with night shift On-site job from 6:00 PM to 3:00 AM in Gulberg 3 Lahore</li></ul>Experience:<ul><li>Sales Development Representative: 3 years (Required)</li><li>IT Sales: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 05/09/2025

IT Sales Specialist

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