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customer success specialist

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist &ndash; Regional Customer Success Operations, Services
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
 
 
They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. 
 
 
 
About the Role
 
 
Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercard&rsquo;s Services Customer Success team as a Customer Success Operations Sr. Specialist. In this role, you&rsquo;ll help shape the future of customer success operations across a global, growing organization. You&rsquo;ll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences.
 
 
The Sr. Specialist of Services Global Customer Success Operations reports to the Vice President, Customer Success within the EEMEA regional customer success team and will support in the development and delivery of strategic priorities for Customer Success within Mastercard Services. The primary focus of the role will be to support best-in-class Customer Success Operations Mastercard Services&rsquo; business. You will be working within the region to enable common operating models and playbooks across CS teams, including developing flexible frameworks for key tools and customer segmentation strategies, creating a strong measurement framework of metrics and KPIs to evaluate performance and provide actionable insights to our colleagues. 
 
 
 
Responsibilities will include:
 
 
Strategy &amp; Process Design
 
Support the execution of the Customer Success (CS) Operations roadmap for Mastercard Services
 
 
Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes
 
 
Support the implementation of scalable CS practices across diverse product lines and customer segments
 
 
Systems &amp; Tools
 
 
Support the configuration and adoption of Gainsight and other systems in the CS tech stack (e.g., Salesforce, Tableau)
 
 
Implement integrated workflows that support white-glove, scaled, and digital CS motions
 
 
Collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences
 
 
Metrics &amp; Insights
 
 
Track KPIs to measure CS performance and customer health
 
 
Build dashboards and reports for stakeholders ranging from executives to front-line teams
 
 
Track leading indicators of positive outcomes and perform analysis to identify trends that enable action
 
 
Collaboration &amp; Enablement
 
 
Work with Product, Value Enablement, and Program teams to embed CS metrics into broader business KPIs
 
 
Champion CS best practices across the organization and support change management initiatives
 
 
Conduct research on emerging trends (e.g., AI in CS) to inform strategy and innovation 
 
 
 
All About You 
 
Required Skills: 
Operational Excellence experience in the areas of sales strategy and operations, sales excellence, delivery excellence, etc.
 
 
Advanced expertise with Excel, automating data intake, mapping and calculations across datasets, pivot tables and charts 
 
Experience as Salesforce Administrator, creating reports and dashboards. 
 
Strong analytical skills with experience in visual storytelling and a talent for choosing appropriate graphs and visuals to deliver an impactful message with data
 
 
Passion for understanding entreprise data models and investigating connections between data sources. 
 
Proven ability to design scalable processes and translate technical capabilities into business value
 
 
Strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives
 
 
Ability to work globally and cross-functionally; persuasive through influence with stakeholders to gain buy-in
 
 
High degree of ownership, optimizing processes to enhance efficiency and fostering a culture of excellence and continuous improvement
 
 
Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI
 
 
Passionate about delivering for our customers; always exhibits &amp; champions a customer-centric mentality
 
 
Preferred Skills: 
 
Experience with Gainsight or similar Customer Success platform, a plus
 
 
Experience integrating with other technology solutions in the customer success space (e.g. Gainsight, Salesforce, Tableau, etc.) to create seamless and easy-to-use processes
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist – Regional Customer Success Operations, Services

NielsenIQ

<div><div><div>We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
Customer Success Specialist is a pivotal agent in the successful go-to-market of gfknewron. Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology &amp; Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.
We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
The Customer Success Specialist role will have the following key accountabilities:<ul><li>
Establishes to be a strategic partner to our local (and regional) clients</li><li>
Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements.</li><li>
Are experts in their market (industry, products, channels etc.)</li></ul> 
Responsibilities (External):<ul><li>
Understands and works with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact</li><li>
Ensures effective and efficient client training and onboarding of new customers.</li><li>
Educates customers about the most relevant features/functionalities for their specific business needs.</li><li>
Drives adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals</li><li>
Drives regular gfknewron usage with stakeholders in the client organization</li><li>
Finds and builds, new user base for GfK offerings</li><li>
Develops fact-based answers to complex key business questions. Co-develops use cases with clients that shows the value of GfK data and their outcome for the clients</li><li>
Is a market expert for the handled category / industry segment</li><li>
Delivers insightful high-level presentations and actionable recommendations to our clients</li><li>
Coordinates client services locally (and regionally)</li><li>
Co-identifies leads for cross sell and upsell opportunities with the client</li><li>
Helps to improve renewal rate by demonstrating clear business outcome and value</li></ul>
Responsibilities (Internal):<ul><li>
Certified CSM (gfknewron market, predict and consumer certificate) and knows the POS proposition in detail</li><li>
Building solid market and deep POS knowledge</li><li>
Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;</li><li>
Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience</li><li>
Collaborates with account management at the pre-sales and renewal stages, co-identifies sales leads</li><li>
Collaborates with other business unit teams to identify opportunities for strategic assignments</li><li>
Coordinates internal client services nationally (and internationally)</li><li>
Validates / conduct QC to guarantee GfK seal of quality</li></ul> 
In other words: You will make the difference by being the face of our company and its digital solutions!
Qualifications:<ul><li>
Bachelor&acute;s/ Master&acute;s degree in Business Administration, Economics, Statistics, Engineering, or equivalent experience</li><li>
New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM) and/or Category Management in Retail Sector is a plus</li><li>
Fluent in Turkish and English language</li><li>
Strong presentation and communication skills, client-centric approach</li><li>
Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically</li><li>
Living in &#304;stanbul</li></ul>
#LI-Hybrid
#LI-PF1</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Client Solutions Specialist

Apollo

<div>
 
 Apollo is a
 
 Apollo is an AI-powered ClimateTech SaaS company building the next-generation Sustainability Intelligence Platform. We are
 
 helping enterprises track and reduce their energy usage and carbon footprint. We work with leading companies to drive operational efficiency and sustainability using AI-powered solutions.
 
 
 
 
 
 We are growing fast and preparing for our Series A. We are now looking for a
 
 Customer Success Executive
 
 to manage enterprise clients and ensure long-term value realization from Apollo&rsquo;s platform.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 <ul>
 <li>
 Lead the onboarding and successful implementation of Apollo&rsquo;s platform for enterprise clients
 </li>
 <li>
 Build long-term relationships with energy teams and C-level decision makers
 </li>
 <li>
 Understand customer goals and align Apollo&rsquo;s features to support measurable outcomes
 </li>
 <li>
 Take commercial ownership: support renewals, upsells, and account expansion
 </li>
 <li>
 Translate technical insights (e.g., carbon tracking, energy savings, compliance) into business impact
 </li>
 <li>
 Track key success metrics and lead Quarterly Business Reviews (QBRs)
 </li>
 <li>
 Collaborate with Product and Engineering to feed customer feedback into our roadmap
 </li>
 <li>
 Contribute to internal documentation and customer-facing case studies
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in Customer Success, Account Management, or Consulting
 </li>
 <li>
 Experience with SaaS platforms or EnergyTech solutions is a strong plus
 </li>
 <li>
 Educational background in Energy, Electrical, Industrial Engineering or similar
 </li>
 <li>
 Strong commercial and relationship management skills
 </li>
 <li>
 Ability to work with both technical teams and business stakeholders
 </li>
 <li>
 Native-level Turkish and professional English fluency
 </li>
 <li>
 Self-starter mindset with strong ownership and initiative
 </li>
 </ul>
 
 
 
 
 
 Why Join Apollo?
 
 
 
 
 
 <ul>
 <li>
 Make a real impact on corporate sustainability and carbon reduction
 </li>
 <li>
 Join a high-growth ClimateTech company at an exciting inflection point
 </li>
 <li>
 Work with a collaborative and technically strong team
 </li>
 <li>
 Contribute to shaping the future of enterprise energy transformation
 </li>
 </ul>
</div>

Customer Success Executive

Hire Overseas

Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.
 This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.
 
Perks & Benefits: 
<ul>
<li>Get paid in USD every 15th & 30th of the month</li>
<li>Up to 14 days paid time off annually, from day 1</li>
<li>Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)</li>
<li>100% remote – work from anywhere</li>
<li>Be part of meaningful, high-impact international projects</li>
<li>Work with a fast-moving team where your ideas matter</li>
</ul>
What You’ll Do: 
<ul>
<li>Manage customer onboarding and implementation across various AI-powered automation solutions</li>
<li>Build and maintain automation workflows using tools like **Make.com and Zapier**</li>
<li>Guide customers through technical integrations, including APIs and webhooks</li>
<li>Collaborate with product and engineering teams to deliver client feedback and feature needs</li>
<li>Serve as the main point of contact for customer success, adoption, and retention</li>
<li>Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases</li>
<li>Maintain accurate internal documentation and help build customer-facing playbooks</li>
<li>Continuously improve onboarding processes, communication flows, and automation templates</li>
<li>Support reporting and insights tied to automation performance and client usage</li>
</ul>
✅ Who You Are: 
<ul>
<li>3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products</li>
<li>Strong experience with automation platforms like Make.com, Zapier, or similar tools</li>
<li>Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents</li>
<li>Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)</li>
<li>Excellent English communication (verbal + written)</li>
<li>Ability to manage multiple customer projects, timelines, and requests simultaneously</li>
<li>Confident building SOPs, internal systems, and scalable support processes</li>
<li>Proactive, self-managed, and capable of navigating ambiguity with confidence</li>
</ul>
Nice-to-Have: 
<ul>
<li>Hands-on experience deploying AI voice agents or AI-powered support tools</li>
<li>Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases</li>
<li>Exposure to early-stage startup environments and fast-paced remote teams</li>
<li>Ability to create training videos, playbooks, or documentation</li>
<li>Experience with no-code tools, automation stacks, and customer onboarding at scale</li>
</ul>
This is a hybrid role combining client-facing success and technical automation implementation. We’re looking for someone who can deliver value quickly, think strategically, and move fast—with AI tools in your toolkit.:
 
Application Process Overview : 
Our comprehensive selection process ensures we find the right fit for both you and our clients:
 <ul>
<li>Initial Application - Submit your application and complete our prequalifying questions</li>
<li>One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills</li>
<li>Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)</li>
<li>Recruitment Interview - Initial screening with our talent team</li>
<li>Executive Interview - Meet with senior leadership to discuss role alignment</li>
<li>Client Interview - Final interview with the client team you'd be supporting</li>
<li>Job Offer - Successful candidates receive a formal offer to join the team</li>
</ul>
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Customer Success Engineer - AI & Automation

Segmentify

<div>
 
 
 Segmentify
 
 
 is an Customer Engagement Platform helping online businesses&nbsp; to optimise their conversion rates by enabling them to deliver a
 
 
 unique shopping experience
 
 
 for each visitor. Segmentify tracks each individual visitor&rsquo;s behaviour in real-time and offers smart product recommendations by utilising in-house developed AI technology.
 
 
 
 
 We have a
 
 
 dynamic and passionate
 
 
 compact team dedicated to creating a SaaS solution to boost eCommerce revenue. We are selected as one of the
 
 25 Machine Learning Startups to Watch
 
 by Forbes magazine. We are one of the fastest growing start-ups in AI based e-commerce solutions with multiple investment rounds and have offices in 5 countries.&nbsp;
 
 
 
 
 We build Segmentify using new and powerful web stack (Java, Spring Boot, Cassandra, MongoDB, Apache Ignite, Kafka, React.js, Webpack, Redux and JavaScript ES6) and always watch for new trends and technologies.
 
 
 
 
 
 
 
 Responsibilities&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 Serve as the main point of contact for a portfolio of mid-to-enterprise level customers
 
 </li>
 <li>
 
 Prepare and lead regular business reviews and performance presentations
 
 </li>
 <li>
 
 Own the customer relationship from onboarding through renewal
 
 </li>
 <li>
 
 Provide training, best practices, and hands-on support to maximize product usage
 
 </li>
 <li>
 
 Build and maintain lasting relationships with clients by understanding their needs and anticipating them in advance
 
 </li>
 <li>
 
 Understand clients' goals, business challenges, and how our solutions fit into their strategy
 
 </li>
 <li>
 
 Collaborate with sales for upsell and renewal opportunities
 
 </li>
 <li>
 
 Follow up regularly with clients to ensure needs are being met and identify opportunities
 
 </li>
 <li>
 
 Monitor customer health and proactively address risks or dissatisfaction
 
 </li>
 <li>
 
 Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs
 
 </li>
 </ul>
 
 
 
 
 
 Requirements&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree in business, marketing, or a related field
 
 </li>
 <li>
 
 2&ndash;5 years of experience in Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing &amp; Ecommerce&nbsp;
 
 </li>
 <li>
 
 Strong communication and interpersonal skills
 
 </li>
 <li>
 
 Proven track record of driving revenue growth through upselling and cross-selling
 
 </li>
 <li>
 
 Strong problem-solving skills and the ability to think creatively
 
 </li>
 <li>
 
 Experience with CRM software and other sales and marketing tools like Zoho CRM, Hubspot, Zendesk
 
 </li>
 <li>
 
 Fluent in English
 
 </li>
 </ul>
</div>

Customer Success Manager

Yemeksepeti

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a dynamic and results-oriented individual to join our team as a
 
 Sales Specialist - Acquisition &amp; Incubation
 
 . This role involves engaging with restaurants to sign them up as members, guiding them through the sales process, and ensuring they receive continuous support. The ideal candidate will be proactive, a strong communicator, and detail-oriented.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drive Membership Acquisition: Persuade restaurants to join our membership program by highlighting the benefits and value of our services.
 </li>
 <li>
 Manage Sales Process: Oversee the end-to-end sales process, ensuring smooth transitions from initial contact to membership activation and beyond.
 </li>
 <li>
 Customer Retention: Maintain regular communication with acquired restaurant members to ensure long-term satisfaction and loyalty, identify evolving needs, and strengthen relationships through tailored support and relevant service recommendations.
 </li>
 <li>
 Provide Support: Address and resolve any questions or issues restaurants may have, ensuring they receive timely and accurate assistance.
 </li>
 <li>
 Generate Reports: Provide restaurants with the necessary reports and information related to their membership and service usage.
 </li>
 <li>
 Team Coordination: Collaborate effectively within the team to ensure alignment and share relevant updates.
 </li>
 <li>
 Regular Reporting: Track and report your activities and outcomes regularly to ensure targets are being met and to highlight any challenges or successes.
 </li>
 <li>
 Monitor Progress: Continuously track the entire sales and membership process, providing guidance where needed to ensure smooth execution.
 </li>
 <li>
 Sales Management: Handle sales both in-person and over the phone, adapting to different situations and ensuring a consistent and positive experience for all restaurants.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in sales, customer service, or account management,
 </li>
 <li>
 Strong communication and interpersonal skills,
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively,
 </li>
 <li>
 Detail-oriented and highly organized,
 </li>
 <li>
 Comfortable working both independently and as part of a team.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
 </li>
 <li>
 A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
 </li>
 <li>
 Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
 </li>
 <li>
 Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
 </li>
 <li>
 A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
 </li>
 <li>
 Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
 </li>
 <li>
 A comprehensive private health insurance that will never let you down when you need it!
 </li>
 <li>
 The Yemeksepeti family! Always smiling and high communication skills!
 </li>
 <li>
 A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
 
 
 </li>
 </ul>
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

Sales Specialist - Acquisition & Incubation, Hybrid

Medianova

<div>
 
 
 Customer Success Engineer
 
 
 
 
 
 
 We're seeking customer-obsessed senior engineers to drive service adoption and reliability across our CDN &amp; Security platform. You'll proactively prevent incidents, accelerate response/RCA, and automate runbooks &amp; alerts (IaC/CI-CD mindset) to protect SLA/SLOs and outcomes.
 
 
 
 
 
 
 About Medianova
 
 
 
 Medianova powers global experiences with high-performance CDN, Security (WAF/DDoS), Streaming, and cloud solutions across 22+ countries. With a dense edge footprint in EMEA and globally, we deliver low latency, high availability, and enterprise-grade security for leading brands&mdash;supported by 24/7 Network Operations Center, ISO 27001 practices, and GDPR-ready operations.
 
 
 
 
 
 
 Why this role matters
 
 
 
 You'll sit at the intersection of customers and platform reliability&mdash;proactively preventing issues, accelerating incident response, and driving automation that improves availability, performance, and customer outcomes. (No people management; this is hands-on technical ownership.)
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 Proactive operations:
 
 
 Monitor CDN/Security stacks end-to-end; detect anomalies early and act to protect SLAs/SLOs.
 
 
 
 
 First technical touch
 
 :
 
 Own the initial technical response for enterprise customers; triage, communicate, and resolve.
 
 
 
 
 Incident &amp; RCA:
 
 
 Diagnose CPU/Mem/IO/bandwidth/latency/5xx trends; run root-cause analyses and propose durable fixes.
 
 
 
 
 Onboarding &amp; configuration:
 
 
 Assist with DNS, caching rules, TLS/SSL, WAF policies, origin settings, and performance tuning.
 
 
 
 
 Automation &amp; runbooks:
 
 
 Create scripts (Bash/Python), alert rules, dashboards, and self-service runbooks to reduce toil/MTTR.
 
 
 
 
 Health &amp; reporting:
 
 
 Track health metrics, produce clear status updates/post-mortems, and support QBR/EBR inputs.
 
 
 
 
 Cross-team delivery:
 
 
 Collaborate with Data, Infra, Datacenter, Product/Security to land safe and measurable improvements.
 
 
 
 
 
 
 Must-haves
 
 
 
 Bachelor's in CS or related. 2+ years with Linux in production.
 
 
 Networking basics: TCP/IP, DNS, TLS/SSL. Monitoring/alerting (e.g., PRTG, Grafana, Prometheus, Zabbix).
 
 
 Comfortable with logs and incident tooling (ELK/Kibana/Fluentd).
 
 
 Scripting: Bash and at least one of Python/Go to automate routine tasks.
 
 
 Strong communication in Turkish &amp; English (spoken/written).
 
 
 Willingness for shift work in a 24/7 environment.
 
 
 
 
 
 
 Nice-to-haves
 
 
 
 Familiarity with CDN architecture,caching layers, global delivery.
 
 
 WAF/DDoS exposure; Nginx basics; API usage (REST).
 
 
 Container/runtime familiarity (Docker) and cloud/object storage.
 
 
 SRE concepts (SLOs, error budgets), ITIL incident/change.
 
 
 Basic SQL for ad-hoc analysis; Git for change tracking.
 
 
 
 
 
 
 Soft skills we value
 
 
 
 Customer empathy + clarity: translate complex issues into clear actions/outcomes.
 
 
 Ownership &amp; bias to action: reduce noise, automate the fix, measure impact.
 
 
 Structured thinking: prioritize, document, and close the loop.
 
 
 Calm under pressure: steady comms during incidents.
 
</div>

Customer Success Engineer

Explore 690+ Customer success specialist in Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.