customer success team lead

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Responsibilities:
Team Leadership &amp; Supervision<ul><li>
Supervise, coach, and support the Customer Success team in managing active customers.</li><li>
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.</li><li>
Ensure consistent execution of engagement plans, renewals processes, and service standards.</li><li>
Support team capacity planning, prioritization, and development.</li></ul>
Customer Relationship Management &amp; Retention<ul><li>
Own the ongoing success and satisfaction of customers and onboarding in the Financial Services and SaaS products</li><li>
Ensure proactive customer engagement, health checks, and value delivery.</li><li>
Identify risk accounts early and lead retention and recovery plans.</li><li>
Handle customer escalations and high-impact relationships when needed.</li></ul>
Renewals Management &amp; Revenue Protection<ul><li>
Oversee and drive the end-to-end customer renewal process.</li><li>
Provide regular performance and renewal forecasts to management.</li><li>
Ensure timely renewal outreach, follow-ups, and contract discussions.</li><li>
Collaborate with Sales and Finance on pricing, contracts, and payment follow ups.</li></ul>
Performance Monitoring, Reporting &amp; KPI<ul><li>
Track and analyze customer success metrics such as NPS score, retention, churn, and renewal rates.</li><li>
Ensure accurate CRM records for customer activities and account health.</li><li>
Use insights to improve customer engagement and their outcomes.</li></ul>
Cross-Functional Collaboration<ul><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li></ul>
Product Adoption &amp; Engagement
Monitor and drive the adoption of the product among customers, analyze usage data, provide insights, and suggest strategies to improve engagement and value realization.
Upselling &amp; Cross-Selling 
Identify opportunities within existing accounts to expand product usage or sell additional solutions, in alignment with customer needs and business goals. 
Qualifications<ul><li> 
4-to-6-year Experience Customer facing role</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure satisfaction.</li><li>
Hands-on experience managing subscription renewals, upsells, or retention initiatives.</li><li>
Track record of meeting or exceeding renewal or retention of KPIs.</li><li>
Upselling and Cross selling experience</li><li>
Experience supervising, mentoring, or coaching a small team (1&ndash;6 members preferred).</li><li>
Ability to set goals, provide guidance, and monitor performance.</li><li>
Experience in SaaS, technology, or software solutions and Services is highly preferred.</li><li>
Familiarity with CRM tools (HubSpot, Salesforce, or similar) and data-driven customer management.</li></ul><ul><li>
Experience analyzing customer data, usage metrics, and health scores to identify risks and opportunities.</li><li>
C1 or above in English level</li><li>
Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics) is a plus</li><li>
Understanding of financial reporting, data analysis, and ERP workflows.</li><li>
Proficient in Excel and Power Point</li><li>
Basic understanding of data migration processes and ERP configuration steps is a plus</li></ul> 
Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Customer Success Team Lead

justclean

The business development will be responsible for overseeing all aspects of Justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfilment, and maintaining the highest standards of brand representation.The business development team will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure the seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.Key Responsibilities<ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul>Skills &amp; Qualifications<ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul>Job Type: Full-time

Business Development

Jadeer

<div>Join Future Group &mdash; Lead Projects That Connect the World
At Future Group, we specialise in translation and localisation services that bring people, businesses, and ideas together across borders. Since 1994, we&rsquo;ve grown into a global team, and we&rsquo;re looking for a proactive Project Manager who is customer-focused, technically aware, and skilled at leading collaborative teams to deliver high-quality results.<h2 class="jobSectionHeader">
About the Role: Project Management in Translation and Localisation</h2>
As a Project Manager, you will oversee end-to-end delivery of translation and localisation projects, ensuring they run on time, within scope, and meet client expectations. You will coordinate internal teams, external linguists, and technology resources, applying strong time-management, communication, and technical skills to keep projects on track.<h3 class="jobSectionHeader">
Key Responsibilities: Delivery, Communication &amp; Collaboration</h3><ul><li>
Own project delivery from initiation to closure, ensuring milestones and deadlines are met while maintaining quality and budgetary targets.</li><li>
Act as the primary point of contact for clients, vendors, and internal stakeholders&mdash;providing clear, professional, and timely updates.</li><li>
Plan and allocate resources effectively, scheduling linguists and reviewers, and matching skills to project needs.</li><li>
Use project management and CAT tools to set up projects, manage files, track progress, and record accurate project data.</li><li>
Identify, escalate, and mitigate risks and bottlenecks proactively to avoid delays and safeguard quality.</li><li>
Coordinate quality assurance activities, including linguistic QA and technical checks within CAT environments when required.</li><li>
Prepare proposals, costings, reports, and post-project reviews to support continuous improvement and client retention.</li></ul><h4 class="jobSectionHeader">
Essential Skills &amp; Qualifications</h4><ul><li>
Proven technical experience working with CAT tools (e.g., Trados), project management platforms, and the MS Office suite.</li><li>
Excellent command of English (written and spoken); additional languages are advantageous.</li><li>
Strong teamwork skills with the ability to collaborate across time zones and with diverse cultural backgrounds.</li><li>
Exceptional time-management and organisational ability&mdash;able to prioritise competing tasks under tight deadlines.</li><li>
Customer-focused mindset with a commitment to delivering high-quality outcomes and building lasting client relationships.</li><li>
Clear and professional communicator, comfortable handling client queries, feedback, and escalations.</li><li>
1&ndash;3 years&rsquo; experience in project management or coordination, preferably within localisation, translation, or tech-enabled services.</li></ul><h5 class="jobSectionHeader">
What Success Looks Like in This Role</h5><ul><li>
Projects consistently delivered on schedule, within scope, and to the client&rsquo;s satisfaction.</li><li>
Strong, trust-based relationships with clients, suppliers, and colleagues that enable smooth cooperation.</li><li>
Efficient, well-documented project processes and accurate use of PM tools and CAT systems.</li><li>
Regular contributions to process improvements that enhance productivity and client experience.</li></ul><h4 class="jobSectionHeader">
What You&rsquo;ll Gain: Development, Impact &amp; Community</h4><ul><li>
Opportunities for professional growth and career progression in a global, fast-growing company.</li><li>
Hands-on experience managing projects that enable cross-cultural communication and international business.</li><li>
A supportive, diverse team environment that values initiative and collaboration.</li><li>
The chance to shape project management practices and have a direct impact on client satisfaction.</li></ul><h3 class="jobSectionHeader">
Ready to Make a Difference?</h3>
If you are organised, technically literate, customer-oriented, and excel at communicating with diverse teams and clients, we&rsquo;d love to hear from you. Join Future Group and help us continue to connect the world&mdash;one project at a time.
Apply now to be part of our team and grow your career with Future Group.</div>

Project Manager

Nasoft

<div>Nasoft is hiring a Business Developer for our client specialized in E-commerce and Digital Marketing company serving the Gulf markets.<div>
Join a dynamic, innovative team that&rsquo;s shaping the future of digital commerce across the region.
 
 
<ul><li>Responsibilities :
</li></ul></div><ul><li>Develop and execute strategic business development plans to drive revenue growth and market expansion .</li>
<li>Conduct market research to identify emerging trends , customer needs and competitive landscape.
</li></ul><ul><li>Manage Client accounts , ensuring high satisfaction and retention.
</li><li>Oversee performance marketing campaigns ( PPC ,Social Media Ads ..) and optimize for ROI.
</li><li>Collaborate with internal teams to ensure campaign success.
</li><li>Prepare and present reports to clients on campaign performance and growth opportunities
</li><li>Negotiate contracts pricing and scope of work with clients 
 
 
</li></ul>Requirements<ul>
<li>
Bachelor degree in Marketing , Digital Marketing or a related field is preferred .
</li><li>Proficient in Marketing platforms and tools ( Facebook Ads , Google Ads , TikTok Ads , Analytics platforms )
</li><li>Strong Knowledge of performance marketing strategies and kpi's .
</li><li>Ability to analyze campaign data and make data driven decisions.
</li><li>Excellent communication , negotiation and presenting skills .
</li><li>Competency in Excel , reporting tools &amp; CRM Systems.
</li><li>Proven Experience in Business Development Within a marketing agency.</li>
<li>Strong track record as an account manager handling multiple clients .</li>
<li>Experience managing performance marketing campaigns with measurable results.
</li><li>Demonstrated success in acquiring new clients &amp; growing existing accounts
</li><li>Skilled in CRM systems ,reporting tools and excel for managing clients and tracking performance.</li>
<li>Deep understanding of key performance indicators (KPI's ) such as ROI , CIR , CPA and how to leverage them for campaign success. 
 
</li></ul>Benefits<ul>
<li>
Benefits and Working Conditions :
</li><li>Working days : 5 days - (2 days off )
</li><li>Working hours : 9Am : 6 pm (9h)
</li><li>Health, and social insurance.</li>
<li>Learning &amp; Development.</li>
<li>Career path
</li><li>Job type : Hybrid
</li><li>Job location : Elsheikh Zayed</li></ul></div>

Senior Business Developer

Appgain

We are looking for a motivated and enthusiastic Junior Software Sales to join our team. This is an excellent opportunity for someone interested in gaining hands-on experience in software sales, customer relationship management, and the tech industry. The ideal candidate will assist the sales team in generating leads, engaging with potential clients, and supporting the sales process from start to finish. Key Responsibilities:<ul><li>Lead Generation:</li><li>Research and identify potential clients and market opportunities.</li><li>Assist in building a database of leads using tools like LinkedIn, CRM software, and other resources.</li><li>Sales Support:</li><li>Help prepare sales presentations, proposals, and demos.</li><li>Support the sales team in reaching out to prospects via email, phone, or social media.</li><li>Customer Engagement:</li><li>Respond to customer inquiries and provide basic information about our software products.</li><li>Schedule meetings and follow up with potential clients.</li><li>CRM Management:</li><li>Update and maintain customer records in the CRM system (e.g., Salesforce, HubSpot).</li><li>Track sales activities and report on progress.</li><li>Market Research:</li><li>Conduct research on industry trends, competitors, and customer needs.</li><li>Share insights with the sales team to improve strategies.</li><li>Collaboration:</li><li>Work closely with the sales, marketing, and product teams to ensure alignment.</li><li>Participate in team meetings and contribute ideas.</li><li>Learning and Development:</li><li>Learn about software sales processes, tools, and best practices.</li><li>Gain exposure to the tech industry and software solutions.</li><li>Qualifications</li><li>Education: completed a degree in Business, Marketing, Communications, Computer Science, or a related field.</li><li>Skills:</li><li>Strong communication and interpersonal skills.</li><li>Basic understanding of sales principles and customer service.</li><li>Familiarity with CRM tools is a plus.</li><li>Self-motivated, organized, and eager to learn.</li><li>Attributes:</li><li>Passion for technology and software solutions.</li><li>Ability to work independently and as part of a team.</li><li>Positive attitude and willingness to take on new challenges.</li></ul>Job Type: Full-time on siteJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>soft warer sales: 2 years (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Junior Software Sales

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Responsibilities:
Tax Compliance &amp; Filing:
Assist in preparing and filing VAT and Corporate Tax returns in accordance with UAE tax laws and FTA guidelines. Ensure timely submission and accuracy of all returns.
Tax Data Review &amp; Analysis:
Support the team in reviewing financial records, identifying discrepancies, and validating tax-related entries. Escalate potential issues to senior tax staff.
Documentation &amp; Record Management:
Maintain organized tax documentation, correspondence, and working files for audit readiness and compliance purposes
Research &amp; Continuous Learning:
Conduct basic research on tax laws, updates, and rulings. Summarize findings and maintain a learning log under the guidance of senior staff.
Administrative &amp; Team Support:
Update internal databases, track tax submission deadlines, and perform clerical or support tasks as assigned by the Tax Team Leader. 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Finance, Accounting, Business, or related field.</li><li>
Experience in Risk management, compliance, and audit in the financial services sector.</li><li>
Proficiency in Microsoft Office, particularly with Excel.</li><li>
Familiar with ERP systems</li><li>
Strong attention to detail and analytical mindset.</li><li>
Excellent written and verbal communication in English (mandatory).</li><li>
Ability to meet strict deadlines and manage multiple tasks.</li><li>
Eagerness to learn and adapt to changing tax laws.</li></ul><ul><li>
Collaborative team player with a proactive attitude</li><li>
Minimum 3-5 years of experience in VAT and Corporate Tax (preferably within UAE &amp; KSA).</li><li>
Previous working experience in Taxation is a plus</li></ul><ul><li>
 Bachelor&rsquo;s degree in Accounting, Taxation, Finance, or a related field.</li><li>
Extensive understanding of UAE, KSA VAT, and Corporate Tax regulations (FTA framework).</li><li>
Proficiency in Microsoft Excel and tax filing platforms.</li><li>
Working knowledge of tax laws in UAE, KSA, GAAP, and IFRS.</li><li>
Fluency in English.</li></ul> 
Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Sr. Tax Associate (KSA Experience)

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Role Summary:
As mazeed, GL Accountant, you will support daily accounting operations across UAE and KSA business units (internal function), focusing on accurate transaction recording, reconciliations, and operational finance support. The role is execution-focused and critical to month-end closing and reporting accuracy. This is an individual contributor execution focused role, with clear task ownership under direct supervision.
Daily Accounting Operations:<ul><li>
Record daily accounting transactions for UAE and KSA entities in the ERP system.</li><li>
Post expense entries, accruals, prepaid expenses, and adjustments as per SOP.</li><li>
Maintain accurate supporting schedules and documentation.</li></ul>
Reconciliations &amp; Controls:<ul><li>
Perform bank, petty cash, and balance sheet reconciliations.</li><li>
Investigate discrepancies and support timely resolution with senior team members.</li><li>
Support fixed assets tracking and depreciation entries.</li></ul>
Operational Finance Support:<ul><li>
Assist with payment voucher preparation and supporting documents.</li><li>
Support monthly closing activities under guidance from Chief Accountant / FC.</li><li>
Coordinate with Admin, HR, and Ops teams for expense and payroll-related data.</li></ul>
Compliance &amp; Reporting Support:<ul><li>
Support VAT, payroll, and statutory reporting preparations.</li><li>
Assist in audit and internal review requests by preparing schedules and documents.</li></ul> 
Qualifications 
Education:<ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, or related field.</li></ul>
Experience:<ul><li>
1&ndash;2 years of accounting experience.</li><li>
Fresh graduates with strong accounting fundamentals may be considered.</li></ul>
Technical Skills:<ul><li>
Good Excel skills (basic formulas, pivots is a plus).</li><li>
ERP or accounting system exposure preferred.</li><li>
Willingness to learn MazeedFin and related tools.</li></ul>
Language:<ul><li>
Fluent English (written and spoken) is mandatory.</li></ul>
Soft Skills:<ul><li>
High attention to detail and accuracy.</li><li>
Ability to work under deadlines.</li><li>
Strong ownership of assigned tasks.</li></ul> 
Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

GL Accountant

Explore 124+ Customer success team lead in Giza Egypt this January. Find roles across top companies and apply now to boost your career.