customer solutions manager Jobs in Islamabad

customer solutions manager

manager – supply chain management and administration Jobs in Islamabad

manager – supply chain management and administration

sales manager

customer sales executive Jobs in Islamabad

customer sales executive

customer sales representative Jobs in Islamabad

customer sales representative

customer supply manager

Nokia

<div>
 
 Job Description
 
 
 
 As a Supply Manager, you will be accountable for supply chain design, implementation and end to end supply chain operations, covering one or multiple customer teams (CT). Responsible to identify, plan and manage supply chain activities to meet CT business targets. Deliver competitive supply chain performance to enable CT growth and optimize profitability &amp; cash position. You will also act as SPOC for Supply Chain related complaints and escalation point from CT and/or customer and manage further escalations &amp; requirements. You will also manage supply chain operations &amp; execution to ensure proper supervision &amp; guidance to meet business targets (includes monitor &amp; control).
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 <ul>
 <li>
 Ensure supply chain processes and execution, profitability and efficiency to meet accurate, timely services and high performance in services to the customer project in terms of quality, compliances and cost efficiency
 </li>
 <li>
 Support pre-sales with supply chain design, resource planning and logistics costing in line with customer requirements
 </li>
 <li>
 Drive demand planning in accordance with the business plans and provide and update delivery plans, conduct risk assessment and mitigate supply risks and associated challenges
 </li>
 <li>
 Coordinate and orchestrate E2E order management from order creation to invoicing including ordering of local services &amp; material and execution of last mile distribution within target cycle times
 </li>
 <li>
 Execute supply planning in relation to CT business management &ndash; order intake and revenue execution, inventory planning and reporting
 </li>
 <li>
 Manage cost, cash and performance KPIs from plan, offer, execute to measure &amp; improvement
 </li>
 <li>
 Responsible for Hardware Services delivery operations
 </li>
 <li>
 Ensure SOX adherence and Trade Compliance conformity
 </li>
 <li>
 Collaborate with stakeholders and contribute to improving customer value
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 You have:
 
 
 <ul>
 <li>
 4 to 6 years of relevant supply chain experience
 </li>
 <li>
 Bachelor&rsquo;s / Master&rsquo;s degree in supply chain or equivalent
 </li>
 <li>
 Excellent presentation, networking and communication skills
 </li>
 <li>
 Business Performance Reporting and Analysis
 </li>
 <li>
 Strong attention to details and problem-solving skills
 </li>
 <li>
 SAP / Blue Planet knowledge
 </li>
 <li>
 Proficiency in Microsoft Excel and PowerPoint
 
 
 </li>
 </ul>
 It would be good if you also have:
 
 
 <ul>
 <li>
 The need to drive for results and customer centric attitude
 </li>
 <li>
 Digitization, Automation, AI and machine learning for operational excellence
 </li>
 </ul>
</div>

Customer Supply Manager

Simcoe IT

Position: Area Sales Manager (Garments &amp; Fashion Industry)Job Type: Full Time &ndash; Office BasedLocation: Islamabad Territory Timings: 9:00 AM &ndash; 6:00 PMExperience: Minimum 5 YearsJob DescriptionWe are looking for an experienced and results-driven Area Sales Manager to oversee sales operations and business growth within the KPK region. The ideal candidate will have strong leadership, strategic planning, and relationship management skills to achieve sales targets and expand market presence.Key Responsibilities&#9679; Develop and implement regional sales strategies to achieve monthly and annual targets.&#9679; Supervise and support sales teams across different territories within KPK.&#9679; Identify new business opportunities and expand customer base.&#9679; Build and maintain strong relationships with key clients, distributors, and retailers.&#9679; Monitor market trends, competitor activities, and customer feedback.&#9679; Analyze sales performance data and prepare regular reports for management.&#9679; Coordinate with marketing and supply chain teams to ensure smooth product availability.&#9679; Train and motivate sales staff to improve performance and customer satisfaction.&#9679; Ensure all sales operations comply with company policies and pricing structures.Requirements&#9679; Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, or a related field.&#9679; Minimum 5 years of experience in sales management, preferably in FMCG, retail, or related industries.&#9679; Proven track record of achieving sales targets and managing regional teams.&#9679; Strong leadership, communication, and negotiation skills.&#9679; Excellent analytical and problem-solving abilities.&#9679; Willingness to travel across the assigned region.&#9679; Proficiency in MS Office and CRM software.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Area Sales Manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
 
 
 Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
 
 
 
 What You&rsquo;ll Do As The Project Manager 1
 
 
 
 Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Project Management
 
 
 <ul>
 <li>
 Lead project onboarding according to project scope and SOW documentation
 </li>
 <li>
 Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
 </li>
 <li>
 Gather project requirements and develop project Playbooks and SOPs
 </li>
 <li>
 Obtain requirements for Bill of Materials (BOM) development
 </li>
 <li>
 Gather rollout schedule and document SLA requirements
 </li>
 <li>
 Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
 </li>
 <li>
 Define, track and report on specific measurable outcomes for projects
 </li>
 <li>
 Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
 </li>
 <li>
 Responsible for all aspects of project billing including services.
 
 
 </li>
 </ul>
 Client Support
 
 
 <ul>
 <li>
 Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
 </li>
 <li>
 Schedule internal and external daily/weekly cadence meetings
 </li>
 <li>
 Meet with client stakeholders regarding project status and changes
 </li>
 <li>
 Obtain client schedule and deployment signoff
 </li>
 <li>
 Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
 </li>
 <li>
 Communicate changes with client and manage escalations as required
 </li>
 <li>
 Gather reporting requirements and develop custom reporting as needed
 </li>
 <li>
 Gather client requirements for nterprise and ensure client set for ITAD and Depot projects
 </li>
 <li>
 Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s
 
 
 </li>
 </ul>
 IntelliPlan
 
 
 <ul>
 <li>
 Complete project toolkit for IntelliPlan
 </li>
 <li>
 Input project deployment schedule and BOM requirements into IntelliPlan
 </li>
 <li>
 Ensure product lead times are loaded and maintained by Supply Chain
 </li>
 <li>
 Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan
 </li>
 <li>
 Coordinate deployment rollout with TSC for TSC readiness against schedule
 </li>
 <li>
 Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Gather stock standards requirements and input forecast into IntelliPlan
 
 
 </li>
 </ul>
 Inventory Management
 
 
 <ul>
 <li>
 With customer, define product standards and forecast requirements
 </li>
 <li>
 Define Inventory requirements for project rollouts
 </li>
 <li>
 Set safety stock threshold
 </li>
 <li>
 Manage inventory levels against forecast and safety stock and adjust as needed
 </li>
 <li>
 Manage inventory levels against project schedule and adjust as needed
 </li>
 <li>
 Work with Supply Chain to adjust inbound inventory levels according to project schedule
 </li>
 <li>
 Work with Supply Chain to manage OEMs when product is available ahead of schedule
 </li>
 <li>
 Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
 </li>
 <li>
 Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs
 
 
 </li>
 </ul>
 Implementation
 
 
 <ul>
 <li>
 Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions
 </li>
 <li>
 Coordinate order entry and order management in CRM based on IntelliPlan outputs
 </li>
 <li>
 Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs
 </li>
 <li>
 Formulate plans to communicate and implement approved changes for the best return on investment
 </li>
 <li>
 Accountable for SLA deliverables according to project scope as documented in Statements of Wok
 </li>
 <li>
 Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field.
 </li>
 <li>
 PMP; ITIL Certification or equivalent preferred.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
 </li>
 <li>
 Experience in Supply Chain and Inventory Management is preferable
 </li>
 <li>
 Leadership skills: must have experience leading multiple projects and teams simultaneously
 </li>
 <li>
 Problem-solving skills: must be able to identify risks and develop actionable mitigation plans
 </li>
 <li>
 Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
 </li>
 <li>
 Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
 </li>
 <li>
 Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
 </li>
 <li>
 Knowledge of and experience using Project Management Software
 </li>
 <li>
 Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 9:00PM &ndash; 6:00AM (Pk time)
</div>

Project Manager 1

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
What you&rsquo;ll do as the Project Manager 1:
Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Project Management<ul><li>
Lead project onboarding according to project scope and SOW documentation</li><li>
Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup</li><li>
Gather project requirements and develop project Playbooks and SOPs</li><li>
Obtain requirements for Bill of Materials (BOM) development</li><li>
Gather rollout schedule and document SLA requirements</li><li>
Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.</li><li>
Define, track and report on specific measurable outcomes for projects</li><li>
Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival</li><li>
Responsible for all aspects of project billing including services.</li></ul>
Client Support<ul><li>
Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.</li><li>
Schedule internal and external daily/weekly cadence meetings</li><li>
Meet with client stakeholders regarding project status and changes</li><li>
Obtain client schedule and deployment signoff</li><li>
Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)</li><li>
Communicate changes with client and manage escalations as required</li><li>
Gather reporting requirements and develop custom reporting as needed</li><li>
Gather client requirements for nterprise and ensure client set for ITAD and Depot projects</li><li>
Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s</li></ul>
IntelliPlan<ul><li>
Complete project toolkit for IntelliPlan</li><li>
Input project deployment schedule and BOM requirements into IntelliPlan</li><li>
Ensure product lead times are loaded and maintained by Supply Chain</li><li>
Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan</li><li>
Coordinate deployment rollout with TSC for TSC readiness against schedule</li><li>
Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Gather stock standards requirements and input forecast into IntelliPlan</li></ul>
Inventory Management<ul><li>
With customer, define product standards and forecast requirements</li><li>
Define Inventory requirements for project rollouts</li><li>
Set safety stock threshold</li><li>
Manage inventory levels against forecast and safety stock and adjust as needed</li><li>
Manage inventory levels against project schedule and adjust as needed</li><li>
Work with Supply Chain to adjust inbound inventory levels according to project schedule</li><li>
Work with Supply Chain to manage OEMs when product is available ahead of schedule</li><li>
Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW</li><li>
Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs</li></ul>
Implementation<ul><li>
Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions</li><li>
Coordinate order entry and order management in CRM based on IntelliPlan outputs</li><li>
Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs</li><li>
Formulate plans to communicate and implement approved changes for the best return on investment</li><li>
Accountable for SLA deliverables according to project scope as documented in Statements of Wok</li><li>
Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)</li></ul>
What you will bring to the team:
Education/Certification:<ul><li>
Bachelor&rsquo;s degree in Business or a related field.</li><li>
PMP; ITIL Certification or equivalent preferred.</li></ul>
Required Experience:<ul><li>
2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment</li><li>
Experience in Supply Chain and Inventory Management is preferable</li><li>
Leadership skills: must have experience leading multiple projects and teams simultaneously</li><li>
Problem-solving skills: must be able to identify risks and develop actionable mitigation plans</li><li>
Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations</li><li>
Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas</li><li>
Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand</li><li>
Knowledge of and experience using Project Management Software</li><li>
Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00PM &ndash; 6:00AM (Pk time)</div>

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
What you&rsquo;ll do as the Project Manager 1:
Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Project Management<ul><li>
Lead project onboarding according to project scope and SOW documentation</li><li>
Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup</li><li>
Gather project requirements and develop project Playbooks and SOPs</li><li>
Obtain requirements for Bill of Materials (BOM) development</li><li>
Gather rollout schedule and document SLA requirements</li><li>
Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.</li><li>
Define, track and report on specific measurable outcomes for projects</li><li>
Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival</li><li>
Responsible for all aspects of project billing including services.</li></ul>
Client Support<ul><li>
Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.</li><li>
Schedule internal and external daily/weekly cadence meetings</li><li>
Meet with client stakeholders regarding project status and changes</li><li>
Obtain client schedule and deployment signoff</li><li>
Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)</li><li>
Communicate changes with client and manage escalations as required</li><li>
Gather reporting requirements and develop custom reporting as needed</li><li>
Gather client requirements for nterprise and ensure client set for ITAD and Depot projects</li><li>
Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s</li></ul>
IntelliPlan<ul><li>
Complete project toolkit for IntelliPlan</li><li>
Input project deployment schedule and BOM requirements into IntelliPlan</li><li>
Ensure product lead times are loaded and maintained by Supply Chain</li><li>
Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan</li><li>
Coordinate deployment rollout with TSC for TSC readiness against schedule</li><li>
Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Gather stock standards requirements and input forecast into IntelliPlan</li></ul>
Inventory Management<ul><li>
With customer, define product standards and forecast requirements</li><li>
Define Inventory requirements for project rollouts</li><li>
Set safety stock threshold</li><li>
Manage inventory levels against forecast and safety stock and adjust as needed</li><li>
Manage inventory levels against project schedule and adjust as needed</li><li>
Work with Supply Chain to adjust inbound inventory levels according to project schedule</li><li>
Work with Supply Chain to manage OEMs when product is available ahead of schedule</li><li>
Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW</li><li>
Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs</li></ul>
Implementation<ul><li>
Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions</li><li>
Coordinate order entry and order management in CRM based on IntelliPlan outputs</li><li>
Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs</li><li>
Formulate plans to communicate and implement approved changes for the best return on investment</li><li>
Accountable for SLA deliverables according to project scope as documented in Statements of Wok</li><li>
Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)</li></ul>
What you will bring to the team:
Education/Certification:<ul><li>
Bachelor&rsquo;s degree in Business or a related field.</li><li>
PMP; ITIL Certification or equivalent preferred.</li></ul>
Required Experience:<ul><li>
2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment</li><li>
Experience in Supply Chain and Inventory Management is preferable</li><li>
Leadership skills: must have experience leading multiple projects and teams simultaneously</li><li>
Problem-solving skills: must be able to identify risks and develop actionable mitigation plans</li><li>
Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations</li><li>
Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas</li><li>
Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand</li><li>
Knowledge of and experience using Project Management Software</li><li>
Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00PM &ndash; 6:00AM (Pk time)</div>

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
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 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
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 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
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 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
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 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
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 Drive account entanglement through the expansion of operational offerings
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 <li>
 Manage issue resolution and risk mitigation.
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 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
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 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
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 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
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 3 years of customer service and/or account management experience
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 Familiarity with order fulfillment, corporate purchasing
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 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
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 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
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 Excellent verbal and written communication skills
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 Experience presenting to top-tier clients.
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 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 2:00 PM to 10:30 PM (Pk time)
</div>

Client Success Manager – 2

Poshish Interiors

Job Title: Supply Chain ExecutiveCompany: Poshish &ndash; Pakistan&rsquo;s Leading Furniture BrandLocation: Islamabad, PakistanAbout Us: Poshish is Pakistan&rsquo;s leading furniture brand, offering high-quality home and office furniture that blends craftsmanship, comfort, and contemporary design. With a strong commitment to excellence and a rapidly growing presence, we are seeking a skilled and proactive Supply Chain Executive to join our team.Position Overview: As the Supply Chain Executive, you will be responsible for coordinating and optimizing the end-to-end supply chain process&mdash;from procurement and inventory management to logistics and vendor coordination. You will ensure smooth material flow, timely deliveries, and cost-efficient operations while maintaining high-quality standards.Key Responsibilities<ul><li>Update customers about order delivery timelines, production progress, and delays.</li><li>Handle complaints and provide after-sales support to ensure customer satisfaction.</li><li>Respond to showroom queries about stock availability and delivery schedules.</li><li>Assist with daily procurement tasks, vendor follow-ups, and purchase order tracking.</li><li>Maintain order status records and coordinate with logistics for timely dispatch.</li><li>Monitor inventory and support stock level updates.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business, or related field.</li><li>1&ndash;3 years of experience in supply chain, procurement, or customer service (retail/furniture preferred).</li><li>Excellent communication skills in English and Urdu.</li><li>Strong organizational skills with the ability to manage multiple priorities.</li><li>Proficient in MS Office / Google Workspace (knowledge of QuickBooks, Zoho, or Odoo is an advantage).</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a leading national brand.</li><li>Dynamic and collaborative work environment.</li><li>Employee discounts on premium furniture collections.</li></ul>Join Poshish and be part of a brand that&rsquo;s redefining furniture design and lifestyle in Pakistan.Job Types: Full-time, Contract Contract length: 24 monthsPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li><li>Name of your University?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Warehousing: 1 year (Preferred)</li><li>Logistics: 2 years (Preferred)</li><li>Customer Support: 2 years (Preferred)</li></ul>Work Location: In person

Supply Chain Executive

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Client Success Manager – 2

Supply Chain Executive