customer service representative Jobs in Islamabad

customer service representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

client operations executive Jobs in Islamabad

client operations executive

client success manager – 2 Jobs in Islamabad

client success manager – 2

client support executive Jobs in Islamabad

client support executive

customer solutions manager

WellnessLiving

Title: Customer Solutions Manager
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 7 pm to 7 am Pakistan time)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We’re looking for a dynamic and driven individual to join our growing team as Customer Solutions Manager. Our team is made up of bright, ambitious people who are passionate about delivering excellence. We’re seeking someone with a keen eye for detail, strong analytical skills, and a passion for continuous improvement. If you’re a collaborative problem-solver with a commitment to quality and innovation, we’d love to have you on board!
 At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!
 <ul>
<li>Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.</li>
<li>Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.</li>
<li>Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.</li>
<li>Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. the place for you.</li>
</ul>
Key Responsibilities: 
<ul>
<li>Manage a team of Customer Solutions Specialists across multiple segments (SMB and Mid-Market) and support channels (Phone, Chat, and Email).</li>
<li>Maintain accurate team coverage documentation aligned with individual working hours.</li>
<li>Monitor team efficiency using KPI and Intercom reports, ensuring response times under 2 hours and resolution times within 8 hours.</li>
<li>Ensure high customer satisfaction, with individual CSAT scores consistently averaging 90% or higher.</li>
<li>Regularly review team member scorecards and partner with the Customer Experience Supervisor to identify performance trends and improvement opportunities.</li>
<li>Assess individual performance, providing coaching, development support, and corrective action when necessary.</li>
<li>Roll out new processes to the team and ensure consistent adoption and compliance.</li>
<li>Escalate customer issues promptly to the appropriate teams, ensuring timely follow-up and accountability.</li>
<li>Prepare and deliver weekly performance summaries and productivity insights to senior leadership.</li>
<li>Facilitate weekly team meetings to communicate key metrics, recognize achievements, share updates, and reinforce best practices.</li>
<li>Participate in monthly Team Pakistan meetings to support cross-team alignment and collaboration.</li>
<li>Conduct regular one-on-one check-ins to review individual progress, discuss development goals, and follow up on action items.</li>
<li>Complete Quarterly and Annual Performance assessments for all team members</li>
<li>Identify process documentation gaps and draft processes in Confluence for the Senior Manager of Customer Success to review and publish</li>
<li>Leverage ChatGPT daily to work efficiently and effectively</li>
</ul>
Skills & Qualification: 
<ul>
<li>2 or more years in a management/leadership role with 4+ direct reports</li>
<li>Strong comprehension of customer satisfaction KPIs and how they may be leveraged to assess areas for opportunity within each team</li>
<li>Demonstrated ability to create and maintain a positive and professional work environment</li>
<li>Very strong verbal and written communication skills in English</li>
<li>Customer oriented, personable and able to adapt to different types of customer needs</li>
<li>Very strong attention to detail</li>
<li>Excellent problem-solving and critical thinking skills</li>
<li>Excellent organizational and time management skills</li>
<li>Proven ability to meet deadlines and thrive in a fast-paced environment</li>
<li>Experience in using ChatGPT to work efficiently</li>
<li>Experience working with CRM & service ticketing software is a plus</li>
<li>Strong technical aptitude and experience with B2B support</li>
<li>Previous experience working with closely with software is a plus</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees. 
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Customer Solutions Manager

Nera Telecommunications Ltd

<div>
 
 The Account Manager (Sales &amp; Business Development) is responsible for managing assigned customer accounts, driving business growth, and ensuring the effective preparation of sales proposals and forecasts. The role requires close coordination with the Sales Head, Country Manager, and relevant internal teams to support strategic sales objectives and maintain strong customer relationships.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as Account Manager with a dual function in Business Development, overseeing assigned customer accounts and identifying growth opportunities.
 </li>
 <li>
 Provide individual account feedback to the Reporting Manager for the annual sales budget, in cooperation with the Sales Head and Country Manager.
 </li>
 <li>
 Update and maintain NetSuite entries, including Opportunities, Estimates, Commits, Sales Orders (SO), and Purchase Orders (PO).
 </li>
 <li>
 Review account budgets and report any deviations on a monthly basis.
 </li>
 <li>
 Prepare sales and production forecasts as requested by Nera, ensuring accuracy for both operational planning and financial projections.
 </li>
 <li>
 Evaluate requests for quotation (RFQs) from potential clients and assess commercial and technical requirements.
 </li>
 <li>
 Take overall responsibility for the timely, profitable, and high-quality preparation of bids in response to client requests for assigned accounts.
 </li>
 <li>
 Present profitability analyses&mdash;including Cash Flow, IRR, and Project Costing&mdash;to support management decision-making for go/no-go approvals.
 </li>
 <li>
 Maintain strong customer relationships and carry out market-facing activities, including technology awareness initiatives, roadshows, market and competitive analysis, and the development of the sales funnel. Provide regular feedback to the Country Manager, Business Heads, and HQ Business and Technology teams.
 </li>
 <li>
 Ensure proper preparation for, and participation in, Project Hand-over meetings to Operations in accordance with the process manual.
 </li>
 <li>
 Support Operations/Projects teams in customer meetings when requested by the Project Manager.
 </li>
 <li>
 Develop and maintain relationships with OEMs and their distributors for product information, pre-bid business development, deal registrations, offers and discounts, and OEM/distributor contract terms in line with corporate policies and compliance requirements.
 </li>
 <li>
 Perform any other sales-related duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university.
 </li>
 <li>
 Professional experience and training in Network Infrastructure (NI) and Cybersecurity solutions.
 </li>
 <li>
 Minimum of three years&rsquo; experience in a Sales Account Management role with an OEM, distributor, or systems integrator, with a proven track record of meeting sales quotas within the enterprise and/or government sectors.
 </li>
 <li>
 Experience working with a Mobile Network Operator (MNO) or service provider is considered an added advantage.
 </li>
 </ul>
</div>

Account Manager

Zong CMPak Ltd

<div>
 
 Job Purpose:
 
 <ul>
 <li>
 Own the regional
 
 presales, in-sales and project delivery for enterprise and government opportunities related to DICT, Solutions &amp; Cloud. Co Own Regional Revenue &amp; Solutions targets
 
 . Turn customer needs into clear solution outlines and compliant proposals, then drive a clean handover and on-schedule delivery with NOMC/Engineering/Cloud Business Center&mdash;ensuring customer acceptance and billing start on time. Build a reusable solutions library and continuously improve win rate, cycle time, and delivery quality
 </li>
 </ul>
 
 Job Responsibilities:
 
 
 
 Opportunity Qualification &amp; Pursuit Setup:
 
 
 <ul>
 <li>
 Partner with Regional Sales &amp; Services to qualify opportunities, set pursuit plans and bid timelines, and align to the industry play for each account
 </li>
 <li>
 Lead customer discovery and produce the solution outline; coordinate detailed architecture, BoQ/BoM, and SoW with HQ DC &ndash; Solutions Pre Sales &amp; Project Management and Solution Architecture &amp; Design (and Cloud where applicable)
 </li>
 </ul>
 
 
 Presales Execution &amp; Bid Management:
 
 
 <ul>
 <li>
 Own presales activities: demos, PoCs, site surveys, partner quotations, and clear documentation of assumptions/risks.
 </li>
 <li>
 Build technical write-ups and pricing inputs; submit accurate, on-time proposals that meet approval rules and margin guardrails
 </li>
 <li>
 Coordinate internal approvals with Products, Finance, Legal, and Credit/Contracts to ensure proposals are compliant and executable
 </li>
 </ul>
 
 
 Contract Coordination &amp; Clean Handover:
 
 
 <ul>
 <li>
 Drive contract coordination so executed terms match the agreed scope, SLAs, acceptance criteria, milestones, and billing triggers
 </li>
 <li>
 Prepare the handover pack (design pack, acceptance criteria, project plan, risk log, partner roles) for NOMC/Engineering and confirm readiness
 </li>
 </ul>
 
 
 In-Sale Project Coordination &amp; Delivery Support:
 
 
 <ul>
 <li>
 After contract, lead project kick-off; track milestones, issues, and changes; keep the customer and Account Manager aligned
 </li>
 <li>
 Work with NOMC/Engineering/IT to ensure quality delivery to the agreed plan; escalate blockers early with crisp status and recovery actions
 </li>
 <li>
 Secure customer acceptance and documentation for billing start evidence; close out lessons learned
 </li>
 </ul>
 
 
 Knowledge &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Maintain a regional solutions library (reference designs, templates, checklists) and ensure teams use approved standards.
 </li>
 <li>
 Capture win/loss and price-to-win insights; feed improvements to HQ DC and Product Owners
 </li>
 <li>
 Coach presales and PM teams on proposal quality, scope control, and stakeholder management
 </li>
 </ul>
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 Education:
 
 <ul>
 <li>
 In principle have a minimum of Bachelors Degree or above
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
 <li>
 Minimum Experience: 4 yrs. or Above
 </li>
 </ul>
</div>

Regional Head Solutions & Delivery Center - North

Faj IT Solutions

Job description:About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 25-42Experience:Minimum 2 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractWork Location: In personJob Types: Full-time, ContractPay: Rs35,000.00 - Rs48,000.00 per month

Customer Support for E-commerce Inquiries via Email (Dubai based)

Nextgen charge

Location: Pakistan- Islamabad Company: Nextgen Charge Industry: Renewable Energy / Electric Vehicle Charging Job Type: Full-Time | Permanent Experience: Freshers &amp; Experienced Welcome but High quality English is requirement Training: Full Sales &amp; Product Training ProvidedAbout Us:Nextgen Charge is a fast-growing UK-based EV charger installation company revolutionising the way people power their vehicles. As part of our rapid expansion, we&rsquo;ve launched a brand-new sales operations office in Pakistan to support our UK customer base.This is your opportunity to join an innovative company with long-term growth, training, and career development.Job Role &amp; Responsibilities:<ul><li>Handle inbound UK customer enquiries via phone, WhatsApp, and email</li><li>Understand customer needs and provide the best EV charger solutions</li><li>Create quotes and follow-up with interested customers</li><li>Explain the installation process and available government grants clearly</li><li>Use CRM tools to manage and update lead status</li><li>Coordinate with UK operations team to ensure smooth customer journey</li><li>Meet monthly sales targets with support from your team leader</li></ul>What We Offer:&#9989; Extensive Product &amp; Sales Training &ndash; No prior experience required &#9989; Performance Bonuses &amp; Commission on each sale &#9989; Growth Opportunities &ndash; Be promoted to Team Leader or Sales Manager &#9989; Fast-growing company with a clear promotion path &#9989; Work with a UK-based brand bringing green energy to homes &amp; businesses &#9989; Opportunity to build your career from the ground up with a new teamFuture Managerial Roles Available:We are building our Pakistan office from scratch, and early team members will be considered for:<ul><li>Team Leader</li><li>Quality Assurance Manager</li><li>Operations Manager</li><li>Training Manager</li></ul>If you&rsquo;re ambitious, proactive, and want a long-term career, this is the best place to start.Requirements:<ul><li>Good spoken and written English communication skills</li><li>Confident telephone manner and ability to build rapport</li><li>Willingness to learn and grow with a new company</li><li>Sales experience is a plus but not essential</li></ul>Working Hours:<ul><li>UK Hours (e.g., 1:00 PM &ndash; 10:00 PM Pakistan time)</li><li>Monday to Saturday</li></ul>Salary &amp; Benefits:<ul><li>Basic Salary + Commissions</li><li>Weekly/Monthly Incentives</li><li>Paid Training</li><li>Promotion within 3&ndash;6 months based on performance</li></ul>Apply now to be part of the future of energy. Join a company where your growth matters. Nextgen Charge &ndash; Powering the UK from Pakistan.Job Types: Full-time, Part-timePay: Rs70,000.00 - Rs110,244.41 per monthWork Location: In person

telesales

Jazz

<div>
 
 
 Grade Level
 
 : L3
 
 
 
 Location
 
 : Islamabad
 
 
 
 Last Date to Apply:
 
 18th December 2025
 
 
 
 What is Procurement Category Manager - Enterprise Solutions?
 
 
 
 The Category Manager - Enterprise Solutions drives strategic procurement, partnerships, and solution enablement across IT, cloud, cybersecurity, and enterprise categories. The role reports directly to the Head of ServiceCo Procurement and works closely with two extended team members supporting the domain.
 
 
 This position requires a blend of commercial sharpness, technical understanding, and cross-functional leadership to build and manage an ecosystem of global OEMs and technology partners.
 
 
 Reports To: Head of ServiceCo Procurement
 
 
 
 What does Procurement Category Manager - Enterprise Solutions do?
 
 
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 Procurement &amp; Strategic Sourcing - Lead procurement processes, negotiate contracts, and optimize Total Cost of Ownership (TCO) for IT and cloud services.
 </li>
 <li>
 Vendor &amp; OEM Partnership Management - Identify, evaluate, and onboard global and local OEMs (e.g., VMware, AWS, Cisco, Huawei) for enterprise solutions.
 </li>
 <li>
 Solution Development &amp; Market Alignment - Collaborate with sales, IT, and business teams to ensure vendor solutions meet SME and enterprise client needs.
 </li>
 <li>
 Contract &amp; SLA Management - Ensure service agreements, pricing structures, and performance KPIs align with business and compliance requirements.
 </li>
 <li>
 Governance &amp; Compliance Oversight - Ensure procurement practices adhere to telecom, IT security, and data residency laws.
 </li>
 <li>
 Cost Optimization &amp; Financial Analysis - Implement data-driven procurement models to optimize spending, vendor pricing, and ROI.
 </li>
 <li>
 Cross-Functional Collaboration - Work with finance, legal, IT, and enterprise sales teams to align vendor strategy with business goals.
 </li>
 <li>
 Technology &amp; Market Research - Stay updated on emerging trends in IT, cloud computing, cybersecurity, and digital transformation.
 </li>
 <li>
 Performance Monitoring &amp; Vendor Governance - Establish real-time tracking systems to monitor vendor SLAs and conduct quarterly business reviews (QBRs).
 </li>
 <li>
 Competitive Differentiation - Develop unique bundled enterprise solutions with OEM partners to strengthen Jazz's market position.
 </li>
 <li>
 &nbsp;
 </li>
 </ul>
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Strategic onboarding of global and local OEMs to expand the enterprise technology portfolio.
 </li>
 <li>
 Cost-optimized procurement strategies and measurable savings.
 </li>
 <li>
 Seamless integration of IT, cloud, and cybersecurity solutions for corporate and SME customers.
 </li>
 <li>
 Robust contract, SLA, and compliance management frameworks.
 </li>
 <li>
 Regular financial analysis reports covering TCO, ROI, and risk mitigation.
 </li>
 <li>
 Effective cross-functional collaboration enabling solution readiness.
 </li>
 <li>
 Market intelligence reports on new enterprise technologies and trends.
 </li>
 <li>
 QBRs with vendors to drive accountability and performance improvement.
 </li>
 <li>
 Strong alignment with enterprise business teams for customer-focused delivery.
 </li>
 <li>
 Strengthened market differentiation through strategic OEM partnerships.
 </li>
 </ul>
 
 
 Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Procurement Category Manager - Enterprise Solutions?
 
 
 
 
 Experience and Educational requirements.
 
 
 <ul>
 <li>
 Bachelor's degree in supply chain, Business Administration, Engineering, or IT (Mandatory).
 </li>
 <li>
 Master's degree (MBA, MS in Supply Chain, IT Management, or related fields) preferred.
 </li>
 <li>
 Minimum of 08 years of experience in procurement, vendor management, or strategic sourcing.
 </li>
 <li>
 Strong background in telecom, IT, cloud services, or enterprise solutions procurement.
 </li>
 <li>
 Experience working with global OEMs and technology providers.
 </li>
 <li>
 Proven ability to negotiate contracts, manage SLAs, and optimize vendor relationships.
 </li>
 <li>
 Understanding of regulatory and compliance frameworks for IT and cloud services.
 </li>
 </ul>
 
 
 Soft skills and technical skills required.
 
 
 <ul>
 <li>
 Strong analytical and financial skills for cost optimization and ROI analysis.
 </li>
 <li>
 Excellent communication, stakeholder management, and negotiation skills.
 </li>
 <li>
 Strategic thinking and problem-solving abilities to drive business growth.
 </li>
 <li>
 Ability to collaborate cross-functionally with internal teams (sales, IT, legal, finance).
 </li>
 <li>
 Market intelligence and trend analysis to stay updated on emerging IT/cloud technologies.
 </li>
 <li>
 Technical knowledge of cloud services, IT infrastructure, and cybersecurity solutions.
 </li>
 <li>
 Proficiency in procurement software and data-driven decision-making tools.
 </li>
 <li>
 Ability to lead vendor evaluations, contract negotiations, and performance assessments.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Procurement Category Manager - Enterprise Solutions

Cloudelligent

<div>
 
 Position Title:&nbsp;Product Manager&nbsp;
 
 
 Location:&nbsp;Islamabad
 
 
 Job Timings:&nbsp;6pm-3am Pakistan Time (PKT)&nbsp;
 
 
 
 
 
 About Cloudelligent&nbsp;
 
 
 
 Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to startups and SMBs. Being a next-gen cloud service provider, Cloudelligent helps businesses to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.&nbsp;
 
 
 
 Job Objective&nbsp;
 
 
 
 The Product Manager will define and execute product strategy, collaborate with cross-functional teams, and deliver solutions that meet business goals. This role focuses on product discovery, roadmap ownership, and driving execution through clear communication, prioritization, and continuous improvement.&nbsp;
 
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Lead the end-to-end product lifecycle, from concept and discovery through launch and iteration.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Define product vision, strategy, and roadmaps aligned with company goals.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Conduct user research, market analysis, and competitive assessments to identify opportunities.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create detailed product requirements, user stories, acceptance criteria, and success metrics.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prioritize features and manage the product backlog based on impact and feasibility.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Partner with engineering, design, and business stakeholders to ensure timely and high-quality delivery.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Facilitate agile ceremonies and promote alignment across teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collaborate with customer-facing teams to gather feedback and improve product adoption and usability.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Analyze product performance and leverage data to drive continuous improvement.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Stay informed on trends in cloud, SaaS, and emerging technologies&nbsp;including AI&nbsp;and apply insights to product strategy.&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, Information Technology, or a related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 3&ndash;5 years of Product Management experience building and delivering SaaS products.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong understanding of cloud concepts (preferably AWS) and modern software development practices.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experience partnering with engineering teams using technologies such as JavaScript/TypeScript, Python, or Java.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent communication skills with the ability to simplify complex ideas for diverse audiences.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proven ability to manage roadmaps, prioritize effectively, and drive cross-functional alignment.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong analytical and problem-solving skills with an ownership mindset.&nbsp;
 
 </li>
 </ul>
 
 
 Good to Have&nbsp;
 
 
 <ul>
 <li>
 
 AWS, PMP, CSM/PSM, or other product-related certifications.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experience working with AI/GenAI tools or integrating AI capabilities into products.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exposure to cloud consulting, DevOps, or automation-focused environments.&nbsp;
 
 </li>
 </ul>
</div>

Product Manager

Explore 673+ Customer solutions manager in Islamabad this December. Find roles across top companies and apply now to boost your career.