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client success manager 1

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
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 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
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 Own overall operational account(s) health
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 Internal reporting to ensure key SLA and metrics are being met.
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 Conduct operationally focused business reviews routinely with Account manager and Client.
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 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
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 Listen for customer pain points and coordinate the appropriate resources to alleviate.
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 Manage issue resolution and risk mitigation.
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 Provide quick resolution to client concerns.
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 Coordinate with internal operational teams to minimize risks.
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 Performance Management
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 Measure the success of each client-facing process.
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 Ensure support consistency across assigned accounts.
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 Measure performance against SLAs
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 Measure the success of each client-facing process.
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 Own and manage the client operational relationship.
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 Consistent engagement with key operational contacts at the client
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 Understanding of client&rsquo;s needs and Zones operational offerings
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 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
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 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
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 Own overall operational account health
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 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
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 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
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 Ensure account documentation is up to date and accurate.
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 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
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 Identify opportunities for account development.
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 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
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 Drive account entanglement through the expansion of operational offerings
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 Manage issue resolution and risk mitigation.
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 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
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 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
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 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
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 What You Will Bring To The Team
 
 
 
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 3 years of customer service and/or account management experience
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 Familiarity with order fulfillment, corporate purchasing
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 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
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 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
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 Excellent verbal and written communication skills
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 Experience presenting to top-tier clients.
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 Ability to work with little or no supervision.
 
 
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 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 2:00 PM to 10:30 PM (Pk time)
</div>

Client Success Manager – 2

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 
 What You&rsquo;ll Do As The Client Success Manager
 
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
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 Create quotes and orders flawlessly.
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 Meet or exceed customer/contract SLAs on Quote delivery
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 Meet or exceed customer/contract SLAs on Order placement
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 Continuously monitor open orders and expedite where needed
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 Provide comprehensive and timely communication to customers and Sales
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 Relationship Building &ndash; Develop solid relationships with Zones customers.
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 Interact with customers on a daily basis.
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 Establish relationships with multiple people in multiple departments
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 Constantly communicate outstanding orders, constraints and alternatives.
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 Coordinate and encourage Zones team member interactions with accounts
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 Customer Service &ndash; Provide for Customer operational and reporting needs.
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 Provide proactive action to provide 5 star service.
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 Have a complete understanding of the Zones Service Catalog
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 Be the first and primary line of contact on all customer issues and concerns
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 Engage Sales to coordinate communication of service and needs.
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 Ensure that timely and impactful reporting is provided to the customer
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 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
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 Ensure custom catalog maintenance on Zones Connect
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 Process project worksheets for inventory allocations
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 Monitor and coordinate inventory management activities. (Hardware)
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 Monitor and provide support activities on Customer contracts (Software)
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 Project Management &ndash; Conduct account planning and coordination of needs.
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 Actively participate in pipeline growth and maintenance activities
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 Uncover future needs through constant value driven interactions.
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 Understand account dynamics and look for ways to increase profitability
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 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
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 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
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 What You Will Bring To The Team
 
 
 
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 Experience in Enterprise level sales
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 Strong customer service skills and commitment to meet or exceed customer requirements
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 Excellent organization skills and process expertise
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 Ability to work in a fast-paced environment and meet aggressive deadlines
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 Excellent verbal and written communication skills
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 Ability to negotiate, influence, and persuade
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 Analytical with excellent problem-solving skill
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 Ability to work with little or no supervision
 
 
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 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 
 
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability..
 
 
 Job timings: 5:00 PM to 2:00 AM (Pk time)
 
 
</div>

Client Success Manager – 1

Atlantis BPO Solutions Private Limited

Position: Client Relationship Manager Location: I-9/3, Islamabad Language Requirement: English fluency is mandatoryAbout the RoleAtlantis Tech is seeking a highly driven and client-centric Client Relationship Manager to join our onsite outreach team. This role is ideal for individuals who excel at communication, relationship building, and managing client expectations in a fast-paced environment. You will play a key role in strengthening client partnerships, ensuring smooth service delivery, and representing Atlantis Tech with professionalism and excellence.If you are confident on calls, proactive in your approach, and eager to grow within a performance-oriented organization, we invite you to become part of our expanding team.Key Responsibilities<ul><li>Serve as the primary liaison for clients, ensuring consistent and professional communication.</li><li>Conduct timely follow-ups, schedule meetings, and manage all client-related interactions.</li><li>Collaborate with cross-functional departments to guarantee seamless service execution.</li><li>Maintain updated CRM records, monitor client progress, and deliver accurate reporting.</li><li>Support client onboarding processes and address concerns with a solution-focused mindset.</li><li>Identify trends, gather market insights, and contribute to improved client strategies.</li><li>Build long-term relationships based on trust, responsiveness, and transparency.</li></ul>Requirements<ul><li>Minimum 1 year of experience in B2B Sales, Client Relationship Management, or Inbound Sales (mandatory).</li><li>Fresh candidates with strong spoken English and confidence on calls are welcome to apply.</li><li>Exceptional communication skills, strong interpersonal abilities, and professional etiquette.</li><li>Highly organized with the ability to multitask and work independently with minimal supervision.</li><li>Experience with CRM tools or the ability to learn new systems quickly.</li><li>Background in RCM, healthcare services, or US-based calling is a strong advantage.</li><li>Positive, proactive, and problem-solving attitude toward client handling.</li><li>Female candidates are strongly encouraged to apply.</li></ul>What We Offer<ul><li>Competitive basic salary</li><li>Attractive performance-based incentives</li><li>Supportive, growth-focused onsite work environment</li><li>Continuous professional development, mentorship, and clear career advancement pathways</li></ul>Working Hours: 6:00 PM to 3:00 AM (Onsite) Apply at: careers@atlantis.techJob Types: Full-time, Contract, FresherWork Location: In person

CRM- Client Relationship Manager

Creative HR Solutions (Pvt.) Ltd.

Role OverviewWe&rsquo;re looking for results-driven Business Development Managers who excel at prospecting, pitching, and closing new corporate clients. You&rsquo;ll be responsible for identifying opportunities, engaging decision-makers, and converting prospects into Company's clients. Once onboarded, accounts are transitioned to the Customer Success team for ongoing relationship management &mdash; allowing you to stay focused on new business acquisition.Key Responsibilities1. New Business Acquisition<ul><li>Identify, target, and qualify potential corporate clients across mid- and large-enterprise segments.</li><li>Develop and execute city-level sales plans to achieve monthly and quarterly acquisition targets.</li><li>Conduct discovery calls, client meetings, and product demos to position Company's solutions effectively.</li><li>Drive the complete sales cycle &mdash; from lead generation to contract closure.</li></ul>2. Market Intelligence<ul><li>Map market segments, industries, and key decision-makers.</li><li>Track competitive offerings and emerging fintech trends to refine ChargeUp&rsquo;s pitch and positioning.</li><li>Provide structured feedback to the Sales Operations Manager for GTM alignment.</li></ul>3. Sales Execution &amp; Reporting<ul><li>Maintain a healthy and accurate sales pipeline using CRM tools.</li><li>Prepare weekly forecasts and performance reports against assigned KPIs.</li><li>Meet or exceed quarterly revenue and client acquisition goals.</li></ul>4. Partnerships &amp; Collaboration<ul><li>Liaise with partner bank teams to identify and convert joint leads.</li><li>Work with the Marketing team to execute local campaigns, events, and digital outreach.</li><li>Coordinate with Product for feedback on client requirements and integrations.</li></ul>Ideal Profile<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Finance, or related field (Master&rsquo;s preferred).</li><li>3&ndash;6 years of experience in B2B sales within fintech, banking, SaaS, or financial services.</li><li>Proven record of achieving or exceeding new business sales targets.</li><li>Strong negotiation, communication, and presentation skills.</li><li>Self-motivated, target-driven, and comfortable with structured prospecting and cold outreach.</li><li>Familiarity with CRM tools and data-driven sales management.</li><li>Comfortable working in a startup environment with autonomy, ownership, and urgency.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs300,000.00 per monthApplication Question(s):<ul><li>How much exeperience do you have in B2B sales within fintech, banking, SaaS, or financial services?</li><li>What is your current salary &amp; benefits?</li><li>What is your expected salary?</li><li>What is the notice period from current employment?</li><li>Do you have your own conveyance?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>B2B sales within fintech, banking, SaaS: 4 years (Preferred)</li></ul>Work Location: In person

Business Development Manager (FinTech)

PHI CONSULTING SMC PVT LIMITED

About the RoleAs a Sales Lead at Phi Consulting, you will be responsible for leading the launch and growth of a new client portfolio. This is a strategic role that blends outbound execution, leadership, coaching, and cross-functional collaboration. You will serve as both a high-performing individual contributor and a mentor, supporting the performance and development of a growing sales team.You&rsquo;ll play a critical role in building a pipeline, refining sales motion, owning revenue targets, and ensuring that your team consistently delivers on its goals &mdash; while maintaining alignment with client objectives and company values.Key Responsibilities<ul><li>Lead outbound efforts to develop and manage a pipeline for a newly onboarded portfolio</li><li>Collaborate with leadership to define strategy, vertical focus, and messaging</li><li>Own and exceed monthly and quarterly revenue goals</li><li>Conduct regular 1:1s and team syncs to track performance and coach team members</li><li>Manage CRM data quality, pipeline accuracy, and reporting for your portfolio</li><li>Work closely with client success, marketing, and recruitment teams to ensure full alignment</li><li>Handle escalations and client feedback with professionalism and urgency</li><li>Recruit, train, and ramp new AEs under your leadership as the team expands</li></ul>What We&rsquo;re Looking For<ul><li>3&ndash;5 years of experience in outbound B2B sales, with 1+ years in a leadership or team lead role</li><li>Proven success in selling into the US market, especially in trucking, fintech, or SaaS verticals</li><li>Experience managing a pipeline and leading a quota-carrying team</li><li>Strong understanding of outbound SDR/AE motion, including prospecting and closing</li><li>Hands-on experience with CRMs, sales dashboards, and reporting tools</li><li>Excellent communication, time management, and coaching skills</li><li>Ability to thrive in a high-growth, fast-paced environment</li></ul>Nice to Have<ul><li>Experience launching or scaling a new vertical or client portfolio</li><li>Familiarity with RevOps frameworks and data-driven selling</li><li>Prior work with global clients in a high-performance offshore environment</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Leadership: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Team Lead - Sales

TalentPop App

<div>
 TalentPop is one of the fastest-growing agencies in the E-commerce space, supporting hundreds of global brands with exceptional customer success and operational support. We&rsquo;re looking for a Customer Success Associate who can manage client relationships, keep accounts healthy, and ensure every partner receives consistent, high-quality service.
 
 
 
 Responsibilities
 
 
 
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 Account Management: Manage a portfolio of 60 low-maintenance accounts, serving as the main point of contact and ensuring all client needs are addressed.
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 Client Engagement: Conduct regular check-ins, quarterly connects, and proactive outreach to maintain strong relationships and keep client satisfaction high.
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 Reporting: Monitor performance and deliver accurate End-of-Month reports, highlighting key metrics, risks, and opportunities for improvement.
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 Collaboration: Partner with Team Leads and Onboarding Specialists to manage client requests, understand agent feedback, resolve issues, and identify areas for optimization.
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 Growth Opportunities: Track account performance and identify opportunities such as expansions, Growth Assistants, Partnerships, and Gorgias Automate.
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 Quarterly Business Reviews: Support the preparation and delivery of QBRs by providing data, insights, and performance summaries.
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 Problem Resolution: Act as the first point of contact for client inquiries, ensuring issues are addressed quickly with cross-functional coordination.
 
 
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 </ul>
 Qualities/Skills
 
 
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 1&ndash;2 years of experience in a customer-facing role such as Customer Success, Client Services, or Account Management
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 Excellent written and verbal communication skills with confidence in presenting information
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 Strong organizational and time management abilities, comfortable handling multiple accounts
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 Experience working with client data, identifying trends, and spotting opportunities
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 Proactive, solutions-oriented, and able to anticipate client needs
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 Familiarity with E-commerce tools or the E-commerce industry is a plus
 
 
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 Technical Requirements
 
 
 
 Internet
 
 
 
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 DSL, Cable, or Fiber connection &ndash; LAN required (35 Mbps minimum)
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 Backup internet (15 Mbps minimum)
 
 
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 Hardware
 
 
 
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 Laptop/Desktop: Minimum Core i5 or Ryzen 5 with at least 8GB RAM
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 Desktop/Laptop only (no tablets or smartphones for working tools)
 
 
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 Perks &amp; Benefits
 
 
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 Competitive pay with annual performance-based increases
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 Paid time off so you can rest and recharge
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 Health and dental insurance or a health stipend
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 Comprehensive health and dental coverage
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 Holiday bonuses in appreciation of your hard work
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 Fully remote setup &mdash; work from anywhere you're comfortable
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 Opportunities to grow with us as we scale
 
 
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 If you&rsquo;re ready to help clients succeed and grow with a fast-moving, global team, we&rsquo;d love to hear from you &mdash; please apply and tell us how you&rsquo;d make an impact.
</div>

Customer Success Associate

Nex Consulting Private Limited

About the RoleWe are building a brand-new product development division within our established services company. As the Product Manager, you will be the entrepreneurial driver of this journey. You will own product discovery, vision, and execution for early-stage prototypes and MVPs, working closely with a hands-on Tech Lead.This is a unique opportunity to shape a &ldquo;startup within a company&rdquo; and establish product DNA in a firm with two and a half decades of client-service experience.Key Responsibilities<ul><li>Define product vision, strategy, and roadmap for the initial prototypes and MVPs.</li><li>Lead product discovery: customer interviews, market research, competitor benchmarking.</li><li>Translate business problems into product hypotheses, testable prototypes, and MVPs.</li><li>Leverage AI tools (e.g., Figma AI, Lovable, ChatGPT, MidJourney, Notion AI) to accelerate ideation and prototyping.</li><li>Collaborate closely with the Tech Lead to align product goals with technical feasibility.</li><li>Prioritize features and manage trade-offs between scope, speed, and quality.</li><li>Establish lightweight metrics (adoption, usability, time-to-value) for success measurement.</li><li>Advocate for product culture within the organization, coaching stakeholders on product thinking.</li></ul>Requirements<ul><li>Proven experience building products in startup or 0&rarr;1 environments.</li><li>Strong expertise in rapid prototyping, lean product development, and agile methods.</li><li>Hands-on familiarity with AI-assisted product workflows.</li><li>Excellent communication and storytelling skills to align technical and business teams.</li><li>Strong analytical skills, with a bias toward data-driven decisions.</li><li>Comfort working in high-ambiguity, fast-paced environments.</li></ul>Nice to Have<ul><li>Exposure to SaaS, enterprise applications, or AI-driven solutions.</li><li>Experience scaling MVPs to market-ready products.</li><li>Familiarity with cloud-native ecosystems (AWS/GCP/Azure).</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs400,000.00 per monthWork Location: In person

Product Manager

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