customer service representative Jobs in Islamabad

customer service representative

customer support representative Jobs in Islamabad

customer support representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

customer sales representative Jobs in Islamabad

customer sales representative

customer support executive Jobs in Islamabad

customer support executive

client success manager 1

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
 
 
</div>

Client Success Manager – 1

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul>
 Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 8:00 PM to 5:00 AM (Pk time)
#LI-UQ1</div>

Computer Marketing Company (CMC)

<div>
 
 
 Job Title:
 
 Enterprise Account Manager - Sales &amp; Customer Success
 
 
 
 Location:
 
 Islamabad
 
 
 
 Experience:
 
 Minimum 5 years in enterprise IT sales, key account management, or customer success with a strong enterprise focus.
 
 
 
 Technologies:
 
 Enterprise IT solutions including advanced infrastructure, data centre solutions, cloud-managed services, virtualization, networking, and security technologies &mdash; aligned with
 
 CMC
 
 &rsquo;s technology portfolio and partner ecosystem such as
 
 HP, Dell, Cisco, Huawei, VMware
 
 , and similar platforms
 
 
 
 Education/Certifications:
 
 Bachelor&rsquo;s degree in Business, IT, Computer Science, or a related field; relevant enterprise sales and solution certifications.
 
 
 
 Salary:
 
 Competitive package based on experience.
 
 
 
 About the Company:
 
 
 
 Computer Marketing Company
 
 (CMC)
 
 has been a trusted leader in Pakistan&rsquo;s ICT industry since 1984, delivering cutting-edge enterprise IT infrastructure solutions and services to a growing portfolio of public and private sector clients. With deep technical expertise, strong partnerships with global technology leaders, and a commitment to customer satisfaction, CMC helps organizations design, deploy, and maintain robust, future-ready IT environments that fuel business transformation.
 
 
 
 About the Role:
 
 
 
 As an Enterprise Account Manager &ndash; Sales &amp; Customer Success, you will be responsible for owning the full lifecycle of strategic enterprise client engagements at CMC. This hybrid role blends sales, key account management, business development, and customer success &mdash; driving revenue, ensuring client satisfaction, and strengthening long-term relationships. You will collaborate across pre-sales, technical delivery, and post-sales teams to deliver tailored solutions, achieve growth targets, and sustain high levels of client trust and retention.
 
 
 
 Job Summary / Objective:
 
 
 
 You will contribute to expanding CMC&rsquo;s enterprise footprint by identifying and closing new business opportunities, managing key strategic accounts, and ensuring seamless post-sales customer engagement. Your role is integral to driving account growth, maintaining healthy pipelines, coordinating solution delivery, and ensuring clients realize maximum value from CMC&rsquo;s technology offerings.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Sales &amp; Business Development:
 
 
 
 You will identify and pursue new business opportunities within assigned enterprise accounts and targeted markets, leveraging
 
 CMC&rsquo;s
 
 extensive technology partnerships and solution suite. You will collaborate with pre-sales and sales teams to propose tailored IT solutions, maintain a healthy pipeline of qualified prospects and opportunities, and negotiate deals to support contract closure and achieve revenue targets.
 
 
 
 2. Key Account Management &amp; Customer Retention:
 
 
 
 You will serve as the primary point of contact for strategic enterprise accounts, understanding client objectives and technology needs. You will conduct regular business reviews to showcase value delivery and identify growth opportunities, monitor account health and solution adoption, and coordinate resolution of customer needs through cross-functional teams. You will foster strong, long-term relationships to drive upsell, cross-sell, and repeat business.
 
 
 
 3. Collaboration &amp; Delivery Oversight:
 
 
 
 You will work closely with pre-sales engineers, technical teams, and post-sales delivery teams to ensure seamless execution of solutions. Acting as a bridge between client requirements and internal execution, you will facilitate cross-functional collaboration to address client issues and ensure smooth delivery and implementation of services.
 
 
 
 4. Performance &amp; Reporting:
 
 
 
 You will track revenue generation, upsell, and cross-sell opportunities within your accounts, and provide regular reporting on account status, pipeline development, and growth initiatives to senior leadership, enabling informed decision-making and strategic planning.
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Broad knowledge of enterprise IT infrastructure, system integration, enterprise solution selling, and customer success principles
 </li>
 <li>
 Proven track record in managing strategic accounts and driving business development and revenue growth
 </li>
 <li>
 Experience collaborating with pre-sales, technical, and post-sales teams on enterprise solution delivery
 </li>
 <li>
 Strong communication, negotiation, and relationship management skills
 </li>
 <li>
 Ability to interpret client needs and align them with the right technology solutions
 </li>
 <li>
 Working knowledge of public sector IT procurement processes in Pakistan, including PPRA regulations.
 </li>
 <li>
 Familiarity with the role of government IT bodies such as NITB and PITB in enterprise and public-sector technology projects.
 </li>
 <li>
 Ability to coordinate with internal bid, presales, and compliance teams for government and regulated enterprise opportunities.
 </li>
 <li>
 Demonstrated ability to leverage existing enterprise relationships and professional networks to identify and generate new business opportunities.
 </li>
 <li>
 Proven success in relationship-driven enterprise sales environments, including navigating complex and multi-stakeholder decision-making structures.
 </li>
 <li>
 Ability to engage, influence, and build trusted-advisor relationships with senior and executive-level stakeholders
 
 (CIO, CTO, CFO, CXO)
 
 across enterprise and public-sector organizations.
 </li>
 <li>
 Experience selling into Government and Public Sector (e.g., public corporations, defense-related entities, healthcare and education institutions) and/or Private Sector enterprises (e.g., multinational companies, banks, fintechs, telecommunications, large enterprises) is highly desirable.
 </li>
 </ul>
 
 Candidates with a portable book of business or a demonstrated ability to activate established enterprise relationships will be given preference, subject to compliance with organizational policies.
 
 
 
 Certifications:
 
 
 
 Candidates with verifiable credentials in enterprise sales, solution selling, or account management will receive priority consideration. At least one of the following preferred certifications is desirable:
 
 <ul>
 <li>
 Huawei Certified Sales Expert
 
 (HCSE)
 
 </li>
 <li>
 Dell EMC Sales Expert
 
 (DES)
 
 </li>
 <li>
 Vertiv Certified Sales Professional
 </li>
 <li>
 VMware Technical Sales Professional
 
 (VTSP)
 
 </li>
 <li>
 Cisco Certified Specialist &ndash; Enterprise Sales
 
 (CCS-ES)
 
 </li>
 <li>
 HP Sales Certified &ndash; Enterprise Solutions
 </li>
 </ul>
 
 
 Awareness of Industry Standards &amp; Frameworks:
 
 
 
 Expected familiarity with enterprise IT standards and frameworks commonly used to guide solution design, governance, and secure delivery, such as:
 
 <ul>
 <li>
 ISO/IEC 27001 Information Security Management
 </li>
 <li>
 ISO/IEC 20000 IT Service Management
 </li>
 <li>
 ITIL Framework
 </li>
 <li>
 NIST Cybersecurity Framework
 </li>
 <li>
 COBIT
 </li>
 <li>
 PCI DSS
 </li>
 <li>
 IEEE Standards
 </li>
 <li>
 Uptime Institute Tier Standards.
 </li>
 </ul>
</div>

Enterprise Account Manager - Sales & Customer Success

GovCIO

<div>
 
 Overview:
 
 
 
 GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be an onsite position.
 
 
 
 Responsibilities:
 
 
 
 Provide systems administration support. The contractor shall:
 
 
 <ul>
 <li>
 Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
 </li>
 <li>
 Work with AFCENT NOSC to integrate the deployed location&rsquo;s local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
 </li>
 <li>
 Engineer, install and maintain network equipment to support new and emerging requirements
 </li>
 <li>
 Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
 </li>
 <li>
 Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C
 </li>
 <li>
 Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.
 
 
 </li>
 </ul>
 
 Provide Client Systems Technical Support. The Contractor Shall:
 
 
 
 <ul>
 <li>
 Provide Tier 1 support to resolve administrative and technical concerns with client/server devices
 </li>
 <li>
 Install, configure and operate client/server devices
 </li>
 <li>
 Provide OM&amp;S of hardware and software
 </li>
 <li>
 Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
 </li>
 <li>
 Assist and provide continuity to the communications squadron&rsquo;s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
 </li>
 <li>
 When requested, assist the unit EC with computer hardware and software inventories.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 High School with 6 - 9 years (or commensurate experience)
 
 
 Clearance Required: Secret
 
 
 
 Required Skills And Experience:
 
 
 
 <ul>
 <li>
 IAT-II Certification
 </li>
 <li>
 A+
 </li>
 <li>
 MCSA-Windows 10 or newer
 
 
 </li>
 </ul>
 
 One Or More Of The Following:
 
 
 
 <ul>
 <li>
 Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate
 
 
 </li>
 </ul>
 
 One Or More Of The Following:
 
 
 
 <ul>
 <li>
 Microsoft Certified Systems Engineer (MCSE)- Core Infrastructure or Data Management and Analytics
 
 
 </li>
 </ul>
 
 6 Years&rsquo; Experience In:
 
 
 
 <ul>
 <li>
 design, maintenance, and operation of small to medium networks administrating corporate or business' user accounts managing mail servers, printer servers, web servers, and/or firewalls; reviewing and recommending software applications as well as identifying hardware salient characteristics and any add on devices; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment
 </li>
 <li>
 Experience in analyzing and troubleshooting military networks, to include:
 </li>
 <li>
 Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers
 
 
 </li>
 </ul>
 
 1-2 Years&rsquo; Practical Experience In:
 
 
 
 <ul>
 <li>
 installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation
 
 
 </li>
 </ul>
 #CTSS #TMK #SSG
 
 
 
 Company Overview:
 
 
 
 GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
 
 
 But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
 
 
 
 
 What You Can Expect
 
 
 
 
 
 Interview &amp; Hiring Process
 
 
 
 If you are selected to move forward through the process, here&rsquo;s what you can expect:
 
 
 <li>
 During the Interview Process
 </li>
 <ul>
 <li>
 Virtual video interview conducted via video with the hiring manager and/or team
 </li>
 <li>
 Camera must be on
 </li>
 <li>
 A valid photo ID must be presented during each interview
 </li>
 <li>
 During the Hiring Process
 </li>
 <ul>
 <li>
 Enhanced Biometrics ID verification screening
 </li>
 <li>
 Background check, to include:
 </li>
 <ul>
 <li>
 Criminal history (past 7 years)
 </li>
 <li>
 Verification of your highest level of education
 </li>
 <li>
 Verification of your employment history (past 7 years), based on information provided in your application
 
 </li>
 </ul>
 </ul>
 </ul>
 
 Employee Perks
 
 
 
 At GovCIO, We Consistently Hear That Meaningful Work And a Collaborative Team Environment Are Two Of The Top Reasons Our Employees Enjoy Working Here. In Addition, Our Employees Have Access To a Range Of Perks And Benefits To Support Their Personal And Professional Well-being, Beyond The Standard Company Offered Health Benefits, Including:
 
 
 <ul>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Corporate Discounts
 </li>
 <li>
 Learning &amp; Development platform, to include certification preparation content
 </li>
 <li>
 Training, Education and Certification Assistance*
 </li>
 <li>
 Referral Bonus Program
 </li>
 <li>
 Internal Mobility Program
 </li>
 <li>
 Pet Insurance
 </li>
 <li>
 Flexible Work Environment
 </li>
 <li>
 Available to full-time employees
 
 
 </li>
 </ul>
 Our employees&rsquo; unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
 
 
 
 We are an Equal Opportunity Employer.
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
 
 
 
 Posted Pay Range
 
 
 
 The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an &ldquo;at-will position&rdquo; and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
 
 
 Posted Salary Range: USD $71,150.00 - USD $101,225.00 /Yr.
</div>

Client Systems Technical Support Administrator

EXETRANSGOV

Join Our Team as an Senior Immigration LeadLocation: NTIS PAK G8/4 IslamabadTimings: 10:00am-7:00pmSaturday : Halfday (10:00am -3:00pm)NTIS Vision &amp; ValuesAt NTIS PAK, we are committed to helping individuals and families navigate the complex immigration process with clarity, confidence, and professionalism. Our Values:<ul><li>Integrity: Deliver transparent, honest guidance to clients</li><li>Excellence: Maintain high-quality standards in every case</li><li>Collaboration: Work closely with colleagues, partners, and educational institutions</li><li>Innovation: Continuously improve processes and services</li></ul>About the JobAs Senior Immigration Lead you will lead our student visa department, ensuring high-quality case processing, maximizing visa success rates, and maintaining strong relationships with universities and partners. This role is strategic, supervisory, and client-focused, allowing you to influence departmental performance, compliance, and client satisfaction while shaping the growth of our team.In This Role You Will<ul><li>Lead the student visa department and drive team performance</li><li>Own and monitor departmental KPIs, including application success rate, turnaround time, and conversion ratios</li><li>Oversee and review immigration applications prepared by officers, conducting final quality checks before submission</li><li>Act as the final authority on complex, high-risk, or escalated cases</li><li>Coordinate with universities, admission partners, and internal teams to ensure seamless case progression</li><li>Prepare monthly performance and compliance reports for management</li><li>Ensure SOPs, checklists, and quality controls are implemented and followed</li></ul>How You Can Express Your Talent<ul><li>Apply your strategic thinking to improve processes, reduce errors, and increase visa success rates</li><li>Demonstrate leadership by guiding and motivating counselors and case officers</li><li>Build and maintain professional relationships with clients, universities, and partners</li><li>Solve complex immigration challenges with professionalism and confidence</li><li>Take ownership of KPIs and drive departmental excellence</li></ul>What You Need to Be Successful<ul><li>Strong leadership, organizational, and analytical skills</li><li>Ability to balance supervisory responsibilities with strategic oversight</li><li>Excellent communication skills for client and partner interactions</li><li>Decision-making capability for complex or high-risk cases</li><li>Commitment to compliance, quality assurance, and operational efficiency</li></ul>Experience &amp; Technical Competencies<ul><li>Minimum 3&ndash;4 years of experience in student visa processing</li><li>At least 1 year in a supervisory or team lead role</li><li>Proven exposure to:</li><li>Study visas (UK, Australia, Canada, Europe, etc.)</li><li>Refusal handling and reapplications</li><li>University admission coordination</li><li>Strong understanding of immigration laws, policies, and embassy procedures</li><li>Ability to oversee case officers and implement quality controls</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Senior Immigration Lead

eServMD Pvt. Ltd.

We are currently seeking a seasoned Sales Representative with a proven track record in cold calling to join our team.Position Overview:As a Sales Representative, you will play a crucial role in generating new business and managing client relationships. Expertise in cold calling is essential, and familiarity with the medical billing industry is highly desirable.Key Responsibilities:<ul><li>Initiate and conduct cold calls and targeted email campaigns to engage potential clients.</li><li>Cultivate and maintain strong client relationships, offering customized billing solutions to meet their needs.</li><li>Engage prospects effectively, showcasing the benefits of our medical billing solutions.</li><li>Keep accurate records of calls and client interactions</li><li>Collaborate with the sales team to meet and exceed monthly targets.</li><li>Stay informed about industry trends and product knowledge to address client inquiries effectively</li></ul>Qualifications:<ul><li>Demonstrated success in sales, particularly with cold calling.</li><li>Experience in the medical billing industry is preferred.</li><li>Exceptional communication skills.</li><li>Strong organizational and time management abilities.</li></ul>Skills &amp; Attributes:<ul><li>Strong Problem-Solving skills, and a highly Process Oriented individual.</li><li>Extremely Trustworthy and Reliable.</li><li>Strong Communication Skills including proficiency in written and spoken English.</li></ul>Requirements:<ul><li>Minimum 1 year Experience required.</li><li>Minimum Qualification: Graduation.</li></ul>Job Location: Park Road, Islamabad Job Timings: 6 PM to 3 AM (5 days a week)Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li><li>Job Type: Full-time</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 Job Title : Customer Operations Manager &ndash; Pakistan
 
 
 Location : Pakistan (with regular coordination with Circles Singapore and client e&amp; and Ufone)
 
 
 Reporting Line : Customer Success Director
 
 
 
 Role Overview
 
 
 
 The Customer Operations Manager will act as the primary coordination point between Circles HQ, Regional Circles, and the clients e&amp; and Ufone. The role is responsible for ensuring smooth communication, accurate project status reporting, effective stakeholder management, and proactive issue resolution across ongoing projects and operational activities in Pakistan. This position plays a critical role in maintaining customer satisfaction, operational efficiency, and alignment between internal teams and the client.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Track and consolidate project progress across Circles and operational teams
 </li>
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 Prepare and share regular status reports, dashboards, and updates with Ufone
 </li>
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 and internal stakeholders
 </li>
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 Monitor milestones, risks, dependencies, and action items to ensure timely delivery
 </li>
 <li>
 Stakeholder Coordination
 </li>
 <li>
 Act as the single point of contact for coordination between Circles HQ, e&amp; and Ufone
 </li>
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 Facilitate regular meetings, reviews, and follow-ups with client and internal teams
 </li>
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 Ensure alignment on priorities, expectations, and deliverables issue Resolution &amp; Troubleshooting
 </li>
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 Proactively identify operational, technical, or process-related issues
 </li>
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 Coordinate with relevant teams to troubleshoot, escalate, and resolve issue efficiently
 </li>
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 Track incidents and corrective actions to closure
 </li>
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 Operational Oversight
 </li>
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 Provide oversight of day-to-day operational matters related to customer delivery
 </li>
 <li>
 in Pakistan
 </li>
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 Support governance processes, compliance requirements, and internal controls
 </li>
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 Identify opportunities for process improvement and operational efficiency
 </li>
 <li>
 Customer Success Support
 </li>
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 Support the Customer Success Director in managing the overall customer
 </li>
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 relationship
 </li>
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 Ensure customer concerns are addressed promptly and professionally
 </li>
 <li>
 Contribute to service improvement initiatives and customer satisfaction goals
 
 
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and communication skills
 </li>
 <li>
 Excellent reporting, coordination, and organizational abilities
 </li>
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 Problem-solving mindset with the ability to manage multiple priorities
 </li>
 <li>
 Comfortable working across geographies and with senior stakeholders
 </li>
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 Ability to operate in a fast-paced, client-facing environment
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from Tier 1 university is mandatory
 </li>
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 5+ years of experience in project coordination, operations, or customer
 </li>
 <li>
 management roles
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 Experience working with telecom operators or large enterprise clients is a strong
 </li>
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 advantage
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 <li>
 Prior exposure to Pakistan telecom operations and multi-stakeholder
 </li>
 <li>
 environments preferred
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 Data Protection and Privacy Statement
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

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