customer success specialist

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admin & accounts executive Jobs in Islamabad

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administration executive

customer support executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Good Verbal Urdu Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

marked

Job Title: Customer Support Executive Job Timings: 8:00 AM till 4:00 PM/4:00 PM till 12:00 AM Location: G-6/2, Blue Area, Islamabad Job Setting: 6 days week, Full-time, Onsite.Responsibilities<ul><li>Respond to customer queries through chat, email, and support tickets.</li><li>Help customers solve issues quickly and professionally.</li><li>Use CRM and ticketing tools to manage customer conversations.</li><li>Basic understanding of software issues, logs, APIs, or SQL is a plus.</li><li>Learn new product features quickly and guide customers properly.</li><li>Maintain help articles and document common customer issues for the product team.</li><li>Follow company response and resolution timelines (SLAs).</li><li>Work closely with internal teams to improve customer experience.</li></ul>RequirementsPreferred degrees: BBA, BCA, B.Com, B.Sc (IT/Computer Science), or Engineering (B.Tech/B.E.) &mdash; especially for technical support roles.Relevant fields of study: Computer Science, Information Technology, Business Administration, Communications, or Customer Relationship Management.<ul><li>Bachelor&rsquo;s degree required</li><li>Preferred fields: Computer Science, IT, Business Administration, Communications, or related fields</li><li>Experience in SaaS or software customer support will be preferred</li><li>Strong English communication skills (written and spoken)</li><li>Good problem-solving and learning attitude</li><li>Familiarity with tools like Zendesk, HubSpot, Salesforce, or similar platforms is a plus</li><li>Certifications like Google IT Support, ITIL, HDI, or CompTIA are a plus</li><li>Ability to work in a fast-paced environment and learn quickly</li></ul>Language requirement: Strong proficiency in English (written + spoken); additional languages are a bonus for global SaaS companies.Benefits &amp; Perks<ul><li>Professional growth in a fast-growing SaaS company.</li><li>Modern office environment at The Hive, Blue Area Islamabad.</li><li>Opportunity to work with international SaaS products and customers.</li><li>Hands-on learning and career development.</li><li>Supportive and growth-focused team culture.</li><li>Performance-based growth opportunities and promotions.</li></ul>Ability to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable doing 6 days a week shift?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Magna Foodservice Limited

Join Our Team as a Customer Service Representative!Job Overview: As a Customer Service Representative, you will be the face of the company, responsible for providing exceptional service to our clients. You will be expected to resolve customer inquiries, handle complaints, and ensure customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Address customer complaints and resolve issues to ensure a positive experience.</li><li>Maintain a high level of product knowledge to assist customers effectively.</li><li>Record and track customer interactions, ensuring accurate and complete documentation.</li><li>Collaborate with other departments to resolve customer concerns.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Contribute to achieving department goals and key performance indicators (KPIs).</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in providing customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>A self-starter with the ability to work independently and in a team.</li><li>Proficient in using CRM software and Microsoft Office.</li></ul>Job Location:I-8 Markaz, Islamabad (on-site)Job Type: Full-timeExperience:<ul><li>Customer Service Representative: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Edge one communications

<ul><li>Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.</li><li>Utilize CRM software to track and manage customer interactions, ensuring accurate record-keeping and follow-up.</li><li>Listen actively to customer concerns, demonstrating empathy and understanding to provide appropriate solutions.</li><li>Identify customer needs and offer relevant information about products and services to assist in decision-making.</li><li>Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.</li><li>Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.</li><li>Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.</li><li>Maintain knowledge of company products, services, policies, and procedures to provide accurate information.</li><li>Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.</li><li>Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.</li><li>Contribute to continuous improvement by providing feedback on customer service processes and suggesting enhancements.</li><li>Adhere to company standards and guidelines to ensure consistent and high-quality customer service delivery.</li></ul>Work Location: In person

Customer Support/Sales Executive

Urban Communications

Sales Executive / Sales Assistant (Female) &ndash; IT &amp; Software SolutionsLocation: I-8, Islamabad Company: Urban Communication Job Type: Full-TimeUrban Communication is looking for a confident and motivated Female Sales Executive to join our growing team in Islamabad. The ideal candidate should have strong communication skills, prior sales experience, and good IT knowledge to understand and explain technical terminologies and software-related solutions to clients.Key Responsibilities:Communicate with potential clients via calls, emails, and online meetings Present and explain software solutions professionally Generate leads and follow up with prospective customers Build and maintain strong client relationships Understand customer requirements and provide suitable solutions Coordinate with internal teams regarding client requirements and onboarding Maintain records of sales activities and customer interactionsRequirements:Female candidate preferred Previous experience in Sales is required Experience in Software / IT Sales will be an advantage Good understanding of IT and technical terminology Excellent spoken and written English communication skills Confident, professional, and target-oriented personality Basic knowledge of CRM systems and Microsoft Office is preferredWhat We Offer:Competitive salary package Performance-based incentives &amp; bonuses Professional and friendly work environment Career growth opportunities Training and development supportInterested candidates can apply via Indeed.Ability to commute/relocate:<ul><li>Islamabad I-8/4: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Sales Executive/Associate Female - IT and Software Solutions

Think Higher Consultants

Job Overview:We are seeking a driven and energetic Sales Executive to join our team. The role focuses on identifying new business opportunities, engaging potential clients, and contributing to revenue growth through effective sales strategies and relationship management.Key Responsibilities:<ul><li>Identify and pursue new sales leads through networking, calls, emails, and client meetings</li><li>Engage with prospective clients to understand their needs and present suitable products/services</li><li>Develop and maintain strong, long-term customer relationships</li><li>Work towards achieving individual and team sales targets on a monthly and annual basis</li><li>Maintain accurate records of sales activities, client interactions, and follow-ups</li><li>Prepare regular sales performance reports for management review</li><li>Provide timely support to clients, including follow-ups and post-sale assistance</li><li>Collaborate with internal teams to ensure smooth execution of sales processes</li></ul>Required Skills &amp; Experience:<ul><li>Prior experience in sales, business development, or a similar client-facing role</li><li>Strong verbal and written communication skills</li><li>Ability to negotiate effectively and close deals</li><li>Goal-oriented mindset with the ability to meet or exceed targets</li><li>Basic proficiency in Microsoft Office (Word, Excel)</li><li>Strong interpersonal skills and customer-focused approach</li></ul>Preferred Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related discipline</li><li>Experience working with CRM tools</li><li>Familiarity with online sales channels or digital marketing concepts</li></ul>Work Location: In person

Sales Executive

Faj IT Solutions

About UsFAJ IT Solutions is seeking a highly organized, proactive, and sensitive Executive Assistant to the CEO to provide high-level administrative and personal support. This role requires close coordination with the CEO and plays a critical part in ensuring smooth daily operations, effective time management, and seamless communication across internal and external stakeholders.The ideal candidate will be detail-oriented, trustworthy, and capable of handling sensitive information while working in a fast-paced executive environment.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Key Responsibilities<ul><li>Act as the primary point of contact between the CEO and internal/external stakeholders.</li><li>Manage the CEO&rsquo;s calendar, appointments, meetings, and travel arrangements.</li><li>Handle confidential documents, communications, and sensitive information with discretion.</li><li>Prepare reports, presentations, briefs, and meeting agendas as required.</li><li>Coordinate meetings, take minutes, and follow up on action items.</li><li>Assist the CEO with personal and professional administrative tasks.</li><li>Support day-to-day executive operations and ensure deadlines are met.</li><li>Departments to ensure alignment on priorities and timelines.</li><li>Manage emails, correspondence, and documentation on behalf of the CEO when required.</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Proven experience as an Executive Assistant, Personal Assistant, or similar role.</li><li>Exceptional organisational, time management, and multitasking skills.</li><li>Strong written and verbal communication skills in English.</li><li>High level of professionalism, confidentiality, and integrity.</li><li>Ability to work independently and adapt to changing priorities.</li><li>Strong interpersonal skills with the ability to coordinate across teams.</li></ul>The Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRMOther IT Skills<ul><li>Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).</li><li>Experience using calendar management, email systems, and collaboration tools.</li><li>Ability to prepare professional presentations and reports.</li><li>Familiarity with video conferencing tools (Zoom, Google Meet, Microsoft Teams).</li></ul>Job Types: Full-time, ContractWork Location: In personWork Location: In person

Secretary to CEO (Female)

Explore 74+ Customer support executive in Islamabad this June. Find roles across top companies and apply now to boost your career.

74 customer support executive jobs In Islamabad

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support/Sales Executive

Sales Executive/Associate Female - IT and Software Solutions

Sales Executive

Secretary to CEO (Female)