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customer support executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
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 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
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 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

IGATE

<div>Position Responsibilities:
. Assist customers with their items purchased through E-commerce platforms
. Solving complex customer problems using your product knowledge
. Understanding and identifying the root cause of the customer's problem through insightful questions
. Taking ownership of support incidents and using all available resources and knowledge to resolve them
. Delighting customers at the quality of service provided for their support inquiries
. At least 2 years of professional customer support experience
. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
. Providing alternatives to products/items, which are not available on the ecommerce website
. Follow standard processes and procedures when it comes to providing the resolution
. Staying up to date with latest updates on system information, process changes and future updates
. Must be able to overcome objections and handle customer push backs
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.
Requirements
Other competencies we are looking for:
. Critical Thinking
. Time Management
. Specialist Focus
. Organizing
. Priority Setting
. Problem Solving
. Professional Composure
Benefits<ul><li>Fuel Allowance</li></ul>
 Medical Insurance
 Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
 Participatory Fund
 Market Competitive Salary
 Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
 Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

helpline Agent

Devomech Solutions Pvt. Ltd.

Devomech Solutions Pvt. Ltd. is seeking an enthusiastic and customer-oriented Ecommerce Sales &amp; Support Executive to manage and grow sales of our mechanical and electronic components platform. The ideal candidate should have excellent communication skills(in urdu) to effectively engage with customers, understand their technical needs and provide tailored product solutions.Responsibilities:<ul><li>Act as the primary point of contact for customers placing orders through the online ecommerce platform.</li><li>Promote and sell mechanical and electronic components, ensuring alignment with client requirements.</li><li>Respond to customer inquiries, provide technical guidance, and recommend suitable components or alternatives.</li><li>Coordinate with the procurement, warehouse and technical teams to ensure timely order fulfillment.</li><li>Build and maintain strong relationships with customers to ensure repeat business and satisfaction.</li><li>Gather market insights and competitor information to support sales strategy and product positioning.</li><li>Represent the company professionally and positively as the face of the platform.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree.</li><li>1 year of experience in ecommerce &amp; customer support, or related roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong understanding of mechanical/electronic components and systems.</li><li>Confident, extroverted personality with a proactive and customer-focused approach.</li><li>Ability to multitask and manage time efficiently.</li><li>Familiarity with Ecommerce platforms is mandotary.</li><li>Outgoing and persuasive communicator.</li><li>Technically sound and quick to understand customer requirements.</li><li>Team player with a problem-solving attitude.</li><li>Self-motivated and target-oriented.</li></ul>What we offer<ul><li>Market Competitive salary</li><li>Accommodation for out of station employees</li><li>Health Insurance</li><li>Provident Fund</li><li>USD pegged Salary</li><li>Bi-annual increments (Performance based)</li><li>Bi-annual profit-sharing bonus</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Will you be able to commute to G16/3 Islamabad(Mon-Sat,7hrs/day)?</li></ul>Experience:<ul><li>Ecommerce sales &amp; support: 1 year (Preferred)</li></ul>Work Location: In person

Ecommerce Specialist

Decimal Solution

About the Role: Join our team as a CSR Executive specializing in real estate booking support. You will be the primary point of contact for new client inquiries, managing bookings and providing seamless support through calls and WhatsApp to drive conversions.Key Responsibilities:<ul><li>Handle inbound/outbound calls and WhatsApp messages for new customer inquiries.</li><li>Provide detailed information on projects, pricing, and availability.</li><li>Manage the end-to-end booking process and appointment scheduling.</li><li>Maintain accurate records of leads and bookings in the CRM system.</li><li>Achieve individual booking and conversion targets.</li></ul>Requirements:<ul><li>2 years of CSR experience in the real estate sector.</li><li>Excellent communication skills in English/Urdu.</li><li>Proven experience in handling calls &amp; WhatsApp for sales/booking support.</li><li>Target-oriented and professional phone etiquette.</li><li>Female candidates from Islamabad/Rawalpindi only.</li></ul>Why Apply?<ul><li>Be the first point of contact for clients, directly driving sales.</li><li>Develop expertise in real estate customer onboarding.</li><li>Structured role with clear targets and growth potential.</li><li>Join a professional and supportive team environment.</li><li>Convenient local opportunity in the twin cities.</li></ul>For more information, visit our website: www.decimalsolution.comJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Real Estate Booking Support: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

CSR Executive ( Real Estate Booking Support; Full Time; On-site; I-8/4 Islamabad)

About the Role: We are looking for two dedicated CSR Executives to manage post-booking client relationships. Your focus will be on nurturing existing clients, addressing queries, and ensuring exceptional after-sales service to foster loyalty and satisfaction.Key Responsibilities:<ul><li>Proactively conduct customer follow-ups via call and WhatsApp.</li><li>Address and resolve post-booking queries and concerns.</li><li>Coordinate with internal teams to ensure service delivery.</li><li>Gather client feedback and update CRM records.</li><li>Enhance client retention and satisfaction through consistent communication.</li></ul>Requirements:<ul><li>2 years of CSR experience in the real estate sector.</li><li>Excellent communication and problem-solving skills.</li><li>Experience in customer follow-ups, query resolution, and after-sales support.</li><li>Patient, empathetic, and detail-oriented approach.</li><li>Female candidates from Islamabad/Rawalpindi only.</li></ul>Why Apply?<ul><li>Play a key role in building long-term client relationships and loyalty.</li><li>Develop strong problem-solving and account management skills.</li><li>Be part of a growing team with a focus on customer satisfaction.</li><li>Gain valuable experience in real estate client retention.</li><li>Stable, local position within a supportive company.</li></ul>For more information, visit our website: www.decimalsolution.comJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>Post-Booking Client Relationships: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

CSR Executive (Follow-ups & Queries; Full Time; On-site; I-8/4 Islamabad)

Meds IT Nexus

Job Title: HR AssiatantLocation: RawalpindiDepartment: Human ResourcesJob Summary:The HR Assistant will assist the HR department with various HR functions, including recruitment, employee relations, benefits administration, and record-keeping. All responsibilities, updates, and task outcomes will be reported directly to the HR Executive or HR Manager to ensure alignment with departmental goals and company policies.Key Responsibilities:1. Recruitment Support:- Assist in the recruitment process by posting job vacancies, scheduling interviews, and coordinating with candidates, reporting all activities directly to the HR Executive or HR Manager.- Prepare and coordinate onboarding for new hires, keeping the HR Executive or HR Manager updated on all onboarding processes and documentation completion.2. Employee Relations:- Act as the initial contact for employee inquiries and provide information on HR policies and procedures, escalating issues or complex questions to the HR Executive or HR Manager as needed.- Support employee engagement activities and events, with regular status updates and planning details reported to the HR Executive/HR Manager.3. HR Administration:- Maintain accurate employee records in the HR information system (HRIS) and physical files, submitting regular updates to the HR Executive or HR Manager.- Process documents related to employee status changes and report any updates directly to the HR Executive or HR Manager.4. Benefits Administration:- Coordinate with benefits providers and assist employees with benefits enrollment, changes, and inquiries, keeping the HR Executive or HR Manager informed of all transactions and issues.- Support annual benefits enrollment and ensure the HR Executive or HR Manager is briefed on any enrollment updates or employee feedback.5. Compliance and Policy Support:- Monitor labor laws and company policy changes and report findings to the HR Executive or HR Manager for necessary action.- Assist with audits, reporting, and development of HR policies under the guidance of the HR Executive or HR Manager.6. Training &amp; Development:- Organize and coordinate training sessions as per the HR development plan, providing schedules and updates directly to the HR Executive or HR Manager.- Track training completions and ensure the HR Executive or HR Manager is informed of participation records.7. Employee Attendance &amp; Payroll Support:- Maintain attendance records and support payroll processing by directly reporting timesheets and attendance information to the HR Executive or HR Manager.- Assist with leave management, ensuring accurate documentation and updates to the HR Executive or HR Manager on all leave records.8. General HR Support:- Assist in any ad-hoc HR projects or initiatives as required by the HR Executive or HR Manager.- Foster a positive workplace culture aligned with company values, reporting suggestions and feedback directly to the HR Executive or HR Manager.Requirements:Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.Experience: 1-2 years in HR or administrative support roles preferred.Skills:Strong communication and interpersonal skills.Excellent organizational skills and attention to detail.Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with HR software/HRIS.Ability to handle sensitive information with confidentiality and integrity.Key Competencies:Reporting: Regularly communicates with the HR Executive or HR Manager on all aspects of the role.Customer Service Orientation: Responds to employee needs and inquiries promptly and professionally.Adaptability: Able to manage competing priorities and work under pressure.Team Player: Works collaboratively within the HR team and across departments, with all actions aligned to the guidance of the HR Executive or HR Manager.Job Timings : 02:00 pm - 11:00 pmJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

HR Assistant

Explore 553+ Customer support executive in Islamabad this January. Find roles across top companies and apply now to boost your career.

553 customer support executive jobs IN Islamabad

Customer Support Executive

Customer Support Executive

helpline Agent

Ecommerce Specialist

CSR Executive ( Real Estate Booking Support; Full Time; On-site; I-8/4 Islamabad)

CSR Executive (Follow-ups & Queries; Full Time; On-site; I-8/4 Islamabad)

HR Assistant