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customer service representative

customer support representative Jobs in Islamabad

customer support representative

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customer support executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Bachelors or above
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 Customer support and other job experience preferred
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 Must be flexible to work in shifts
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 Good Written and Verbal English Communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manner
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
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 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
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 Refer unresolved customer grievances or special requests to designated departments for further investigation
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 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
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 </ul>
</div>

Customer Support Executive

iGate Technologies Pakistan

<div>
 We are seeking a dedicated and empathetic
 
 Customer Support Executive
 
 to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
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 Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
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 Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
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 Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
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 Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
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 Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
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 Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Candidate should be minimum O/A Level and above to graduate level
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 Minimum of 2 year experience with Amazon and/or customer service environment
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 Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers
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 Experience and dealing with UK, EU, USA client
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 Demonstrated written communication skills - able to write, clearly and succinctly
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 Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident
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 Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
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 Demonstrated experience working with cross departmental teams with proven collaboration skills
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 Flexible to work on case triaging and escalation handling
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 Excellent written and verbal communication skills, British /American Accent
 
 
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 </ul>
 
 Benefits
 
 
 
 ⛽ Fuel Allowance
 
 
 🏥 Medical Insurance
 
 
 🍽 Free Lunch Facility (In-house)
 
 
 🏋&zwj;&male;️ GYM Passport (Panel Gym's Free of Cost)
 
 
 💰 Participatory Fund
 
 
 💲 Market Competitive Salary
 
 
 💻 Learning &amp; Challenging Work Environment
 
 
 👨&zwj;💻 Amazing Work Culture
 
 
 🛫 Paid Time off
 
 
 👨&zwj;👩&zwj;👧&zwj;👦 Group Life Insurance
 
 
 ⏳ Maternity Leaves and many more
</div>

Decimal Solution

Location: Islamabad I-8/4 Salary: PKR 50,000 &ndash; 80,000 (Based on Experience) Gender: Male &amp; Female (Both can apply) Candidates from Rawalpindi and Islamabad are strongly encouraged to apply.Job Overview:We are looking for a motivated Customer Support &amp; Booking Executive to manage hotel room bookings and convert inbound leads into sales. The ideal candidate must be confident, persuasive, and customer-focused.Eligibility:<ul><li>Intermediate / O &amp; A Levels / Bachelor&rsquo;s Degree (Any Field)</li></ul>Responsibilities:<ul><li>Handle inbound calls and online inquiries</li><li>Convert potential leads into confirmed bookings</li><li>Engage clients through WhatsApp, Facebook &amp; Instagram</li><li>Maintain follow-ups with prospects</li><li>Update booking and sales data in MS Office</li></ul>Skills Required:<ul><li>Good computer knowledge</li><li>MS Office proficiency</li><li>Strong communication skills (Urdu &amp; English preferred)</li><li>Extrovert and socially active personality</li><li>Ability to meet booking</li></ul>To apply, please email your CV to careers@decimalsolution.com or WhatsApp/Call 0333 1111955.Pay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support & Booking Executive – Real Estate / Hospitality

HRPSP - Your Strategic HR Partner

Job Opportunity: Customer Care Executive (Premium Category) Location: IslamabadWe&rsquo;re looking for a dedicated and talented Customer Care Executive to join our premium service team. If you have a passion for delivering exceptional customer experiences, we want to hear from you!Salary &amp; Benefits:<ul><li>Base Salary: PKR 45,000</li><li>Commission: Up to PKR 15,000 based on performance</li><li>Medical Insurance: Comprehensive coverage for your health</li><li>Exclusive Internet Services: Enjoy additional perks</li><li>Remote Work Option: Flexible, based on eligibility</li></ul>Requirements:<ul><li>Education: Minimum Intermediate (Graduates preferred)</li><li>Experience: At least 6 months in a call center (preference for international call center experience)</li><li>Language Skills: Fluent English with excellent grammar and communication</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Care Executive (Premium Category)

Z Media Technologies

Software Sales Executive &ndash; Night Shift (9 PM - 6 AM)Location: Z Media Technologies, Bolan St, near Soneri Bank, Soan GardensBlock D, Rawalpindi, Islamabad, Punjab 46000Shift: Night (9 PM - 6 AM)Job Description:We are looking for a motivated and confident Call Center Agent to join our team. The candidate will be responsible for handling customer calls, providing information about products or services, resolving customer issues, and maintaining a high level of customer satisfaction.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally.</li><li>Provide accurate information about company products and services.</li><li>Address customer queries, complaints, and requests in a timely manner.</li><li>Maintain records of customer interactions and update databases.</li><li>Follow communication scripts when handling different topics.</li><li>Achieve daily and monthly call targets and performance goals.</li><li>Work closely with the team to improve customer experience.</li></ul>Requirements<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Good communication skills (English &amp; Urdu).</li><li>Basic computer and typing skills.</li><li>Ability to handle customers politely and professionally.</li><li>Prior call center or customer service experience is a plus.</li></ul>Skills<ul><li>Strong communication and listening skills</li><li>Problem-solving ability</li><li>Customer handling skills</li><li>Time management</li></ul>Benefits<ul><li>Competitive salary and bonuses</li><li>Performance-based incentives</li><li>Friendly working environment</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: From Rs18,000.00 per monthWork Location: In person

Call Center Agent

Abacus Outsourcing

Position: QA Executive Location: Islamabad | Onsite, Rotational Company: Abacus Consulting Deadline to Apply: 20 February 2026 Experience Required: Minimum 3 years (including 1 year in a QA/Operations leadership role)About the RoleAbacus Consulting is hiring a QA Executive for its Islamabad-based Fintech project. The role focuses on ensuring service quality while strengthening agent capabilities through performance monitoring, coaching, and targeted training interventions.Key Responsibilities<ul><li>Monitor and evaluate agent performance through call/chat audits and quality assessments</li><li>Provide structured feedback and coaching to improve individual and team performance</li><li>Identify performance gaps and develop Performance Improvement Plans (PIPs)</li><li>Design and deliver training programs for new hires and existing employees</li><li>Conduct refresher sessions to address recurring quality and skill gaps</li><li>Develop and maintain training materials, SOPs, and quality frameworks</li><li>Track quality trends and training effectiveness using KPIs and performance data</li><li>Conduct calibration sessions to ensure evaluation consistency</li><li>Collaborate with Operations to align quality standards with business objectives</li><li>Maintain accurate documentation of audits, coaching, and training activities</li><li>Provide insights to support process improvement and service excellence</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (required)</li><li>Minimum 3 years of relevant experience in QA, Quality Assurance, or Contact Center Operations</li><li>At least 1 year of leadership or team handling experience in QA/Operations</li><li>Experience in call center, digital support, or customer service environments preferred</li></ul>Required Skills<ul><li>Quality monitoring and evaluation</li><li>Coaching and performance management</li><li>Training design and facilitation</li><li>Strong analytical and reporting skills</li><li>Excellent communication and stakeholder management</li><li>Proficiency in MS Office (Excel, PowerPoint)</li><li>Familiarity with CRM and quality monitoring tools</li></ul>How to ApplyInterested candidates may apply through the platform.For quicker consideration, you may also share your CV via WhatsApp at: 0331-5475955Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have at least 3 years of experience in Quality Assurance or Contact Center Operations?</li><li>Have you worked in a lead or supervisory capacity (minimum 1 year) in QA or Operations?</li><li>Do you have experience in call/chat monitoring and conducting quality audits?</li></ul>Work Location: In person

QA Executive - Customer Service, Fintech Project, Islamabad

Metis International (Pvt) Ltd

Role OverviewWe are looking for a highly energetic, sharp, and presentable Business Operations Executive who can represent the company in front of customers, government departments, and partners.This role requires strong communication skills, business understanding, and the ability to coordinate across teams. The candidate will support bid management, customer coordination, and operational follow-ups.This is not an administrative role &mdash; this is a business-facing execution role.Key Responsibilities1. Bid &amp; Tender Coordination<ul><li>Collect tender documents from departments</li><li>Manage bid submission timelines</li><li>Coordinate internal documentation for proposals</li><li>Handle bid extensions and follow-ups</li><li>Prepare formal letters and official correspondence</li></ul>2. Customer &amp; Department Coordination<ul><li>Visit client offices and government departments</li><li>Request meetings and follow up for appointments</li><li>Represent company in coordination meetings</li><li>Carry technical team to meetings and support discussions</li><li>Take structured meeting notes and requirement summaries</li></ul>3. Commercial &amp; Operational Support<ul><li>Understand basic commercial terms and proposals</li><li>Support pricing documentation preparation</li><li>Coordinate between sales, technical, and finance teams</li><li>Track project milestones and customer communications</li><li>Follow up internally to ensure commitments are delivered</li></ul>4. Client Handling<ul><li>Communicate confidently in English</li><li>Maintain professional presence in corporate and government meetings</li><li>Handle basic client queries independently</li><li>Escalate strategically when required</li></ul>Required Skills<ul><li>Excellent spoken English</li><li>Strong personality and professional appearance</li><li>High energy and fast learner</li><li>Strong follow-up skills</li><li>Ability to understand business conversations</li><li>Basic understanding of IT / technology solutions (preferred)</li><li>Proficient in MS Office</li></ul>Preferred Profile<ul><li>BBA / MBA / Business / IT background</li><li>0&ndash;2 years experience in:</li><li>Business development</li><li>Bid management</li><li>Client coordination</li><li>Commercial operations</li><li>Must have own transport (field visits required)</li></ul>Personality Traits (Very Important)<ul><li>Sharp and proactive</li><li>Confident but respectful</li><li>Can think on feet</li><li>Not shy in meetings</li><li>Able to handle pressure and deadlines</li><li>Strong ownership mindset</li></ul>Job Type: Full-timeWork Location: In person

Business Operations & Bid Executive

Explore 591+ Customer support executive in Islamabad this March. Find roles across top companies and apply now to boost your career.

591 customer support executive jobs In Islamabad

Customer Support Executive

Customer Support Executive

Customer Support & Booking Executive – Real Estate / Hospitality

Customer Care Executive (Premium Category)

Call Center Agent

QA Executive - Customer Service, Fintech Project, Islamabad

Business Operations & Bid Executive