client operations executive Jobs in Islamabad

client operations executive

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customer care executive Jobs in Islamabad

customer care executive

customer care representative Jobs in Islamabad

customer care representative

customer engagement coordinator Jobs in Islamabad

customer engagement coordinator

customer support executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateLocation : Islamabad (Required)Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Customer Care Executive

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a fast-growing DTC (Direct to Consumer) brand within the dental care space that is revolutionizing how dental products are produced, removing all the traditional barriers and letting customers order directly from our client&rsquo;s labs.
 
 
 Our client is looking to grow with exceptional superstars who are passionate about what they do and have the right attitude.
 
 
 
 About the role:
 
 
 
 We want a detail-oriented independent self-starter who loves helping customers solve their problems throughout their purchase journey with us. You are someone who is willing to invest time in understanding our product, how it works, and why it&rsquo;s so important for our customers to get the right dental care product to ensure healthy teeth. You&rsquo;re also willing to deeply troubleshoot more complex customer concerns as it relates to their dental product. You&rsquo;ll be at the front line in communication and the voice of our brand, helping answer pre-sales and post-sales queries through email, chat, and social media.
 
 
 You&rsquo;ll also be responsible for managing the day-to-day of our ecommerce operations which would include coordinating customer orders, fulfilling and managing shipments through our logistics partners, and maintaining the customer database used by our Lab team.
 
 
 You'll also be multitasking and wearing different hats, including reporting, data-related, and executive assistant-related tasks for the company's two co-founders.
 
 
 We believe the right candidate is extremely detail-oriented and technology-savvy, organized and responsible, empathetic towards our customers, and has excellent written communication and customer care skills (we consider these qualities critical for success in the role). The right candidate will also be able to understand and communicate with cultural nuance.
 
 
 The right candidate has a &ldquo;happy to help&rdquo; attitude with an ability to get things done efficiently and effectively. He or she will have great pride and ownership in their work.
 
 
 Oral and dental care interest and/or experience is a huge plus but not a hard requirement.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Helping our customers through our various support channels and guiding them through our product journey (pre and post purchase)
 </li>
 <li>
 Support more complex &ldquo;Tier 2&rdquo; customer service issues involving their custom made dental product by understanding our product deeply and collaborating with team members via Slack
 </li>
 <li>
 Communicate with customers in a conversational style that&rsquo;s friendly and helpful, yet credible, concise, and informative at the same time
 </li>
 <li>
 Managing orders with our ecommerce system on-time and accurately, including processing orders, fulfilling orders and co-ordinating orders with our lab department
 </li>
 <li>
 Update our customer database and maintain real-time accuracy to ensure the lab team has the most current information
 </li>
 <li>
 Support other e-commerce-related efforts (marketing, analytics, reporting, etc)
 </li>
 <li>
 Helping the founders with their executive assistant day-to-day tasks and calendar management
 </li>
 <li>
 Overcommunicate with the team through Slack and ensure all the information is extremely accurate and circulated to all stakeholders
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 3+ years of proven experience in customer service roles for ecommerce
 </li>
 <li>
 Extremely detail-oriented and highly organized
 </li>
 <li>
 Highly flexible and adaptable; no job is beneath you
 </li>
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 Strong multi-tasker and great with moving parts and multiple balls in the air. Doesn&rsquo;t drop the ball and has strong pride and ownership in your work
 </li>
 <li>
 Good critical thinking and problem-solving skills (ability to dive deep into a customer support issue)
 </li>
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 Notices errors, glitches, and things that may fall through the cracks
 </li>
 <li>
 Excellent writing skills - able to communicate concepts and information clearly and concisely (excellent spelling and grammar are a must)
 </li>
 <li>
 Experience with Airtable, Shopify, Gorgias, and Slack are a plus (or other similar platforms)
 
 
 </li>
 </ul>
 
 Position
 
 : Customer Care Specialist
 
 
 
 Remote Status
 
 : Fully Remote
 
 
 
 Preferred Location
 
 : Pakistan
 
 
 
 Working Hours
 
 : 8 am to 5 pm EST
 
 
 
 Holidays
 
 : 20 PTO days per year (Can be used for US or local holidays, etc. and accumulates over the year.)
 
 
 
 Salary:
 
 PKR 130,000 to PKR 175,000 per month
 
 
 
 Internal Job ID
 
 : BT0047-Islamabad
</div>

Customer Support Specialist - BT0047 - Islamabad

Home Solutions (Sabdulla)

Job Title IT Support Executive Employment Type: Full-TimeOffice Location: IslamabadKey Responsibilities:&middot; Hands-on experience in LAN / WAN Infrastructure.&middot; Hands-on experience with manageable / non-manageable switches.&middot; Troubleshoot / Fixing network faults.&middot; Providing Technical support to users.&middot; Installing new software, MS Office, Windows 10/11 installation.&middot; Installing/troubleshooting new hardware (servers, printers, computer workstations, etc.)&middot; Installation and troubleshooting of CCTV / NVR / DVR.&middot; Day-to-day administration and monitoring of network.&middot; MS Active Directory, Office 365 Email services, complaint/Ticketing management of ISP, backups and related technologies and software&rsquo;s, SAN/NAS, Antivirus, File/Print servers, VMWare/Hyper-V, DNS, Operating System Updates, Performance tuning and Business Continuity.Experience Requirements:&middot; Bachelor&rsquo;s degree in Computer Science, or a related field.&middot; Experience: 1-2 years&rsquo; experience in Physical Network Infrastructure. (CCNA / MCSE would be a plus.)Interested candidates can send their resume at:hr@sabdullahome.com, cc: salman.ali@sabdullahome.com, mentioning IT Support Executive-ISB in the subject line.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

IT Support Executive

Poshish Interiors

Job Title: Supply Chain ExecutiveCompany: Poshish &ndash; Pakistan&rsquo;s Leading Furniture BrandLocation: Islamabad, PakistanAbout Us: Poshish is Pakistan&rsquo;s leading furniture brand, offering high-quality home and office furniture that blends craftsmanship, comfort, and contemporary design. With a strong commitment to excellence and a rapidly growing presence, we are seeking a skilled and proactive Supply Chain Executive to join our team.Position Overview: As the Supply Chain Executive, you will be responsible for coordinating and optimizing the end-to-end supply chain process&mdash;from procurement and inventory management to logistics and vendor coordination. You will ensure smooth material flow, timely deliveries, and cost-efficient operations while maintaining high-quality standards.Key Responsibilities<ul><li>Update customers about order delivery timelines, production progress, and delays.</li><li>Handle complaints and provide after-sales support to ensure customer satisfaction.</li><li>Respond to showroom queries about stock availability and delivery schedules.</li><li>Assist with daily procurement tasks, vendor follow-ups, and purchase order tracking.</li><li>Maintain order status records and coordinate with logistics for timely dispatch.</li><li>Monitor inventory and support stock level updates.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business, or related field.</li><li>1&ndash;3 years of experience in supply chain, procurement, or customer service (retail/furniture preferred).</li><li>Excellent communication skills in English and Urdu.</li><li>Strong organizational skills with the ability to manage multiple priorities.</li><li>Proficient in MS Office / Google Workspace (knowledge of QuickBooks, Zoho, or Odoo is an advantage).</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a leading national brand.</li><li>Dynamic and collaborative work environment.</li><li>Employee discounts on premium furniture collections.</li></ul>Join Poshish and be part of a brand that&rsquo;s redefining furniture design and lifestyle in Pakistan.Job Types: Full-time, Contract Contract length: 24 monthsPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li><li>Name of your University?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Warehousing: 1 year (Preferred)</li><li>Logistics: 2 years (Preferred)</li><li>Customer Support: 2 years (Preferred)</li></ul>Work Location: In person

Supply Chain Executive

F A J Technical Services L.L.C

Pay: Rs35,000.00 - Rs65,000.00 per monthJob description:We are looking for a highly organized, proactive, and detail-oriented Secretary toCEO to provide high-level administrative support to senior executives. The ideal candidate will manage schedules, handle confidential information, coordinate meetings, and ensure seamless communication between the executive office and internal/external stakeholders.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadKey Responsibilities:<ul><li>Manage the executive&rsquo;s calendar, schedule meetings, appointments, and travel arrangements.</li><li>Screen and manage all incoming and outgoing communications, including phone calls, emails, the operations team tasks and correspondence.</li><li>Draft, proofread, and format internal and external documents, reports, and presentations.</li><li>Organize and maintain files, records, and databases with confidentiality.</li><li>Coordinate logistics for board meetings, conferences, and corporate events.</li><li>Liaise between the executive and other staff members, clients, and business partners.</li><li>Take accurate minutes of meetings and follow up on action items.</li><li>Handle sensitive information with the highest level of discretion.</li><li>Assist with research and preparation of reports or documents as requested.</li><li>Manage office supplies, expense reports, and basic budget tracking.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Secretarial Science, or a related field.</li><li>Proven experience (3+ years) as an Executive Secretary, Executive Assistant, or similar role.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational, multitasking, and time-management abilities.</li><li>Ability to handle confidential information with integrity and professionalism.</li><li>Fluent in [English/Local Language as required].</li></ul>Preferred Skills:<ul><li>Experience working in a fast-paced corporate environment.</li><li>Knowledge of document management and office procedures.</li><li>Strong interpersonal skills and customer service mindset.</li><li>Prior experience as a Personal or Private Secretary is a plus</li><li>Well-organized with attention to detail</li><li>Energetic, enthusiastic, and polished personality</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Secretary to CEO (Female)

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Senior Sales Executive &ndash; Furniture IndustryLocation: Islamabad, Pakistan Company: Enza HomeAbout Enza Home:Enza Home is a globally recognized furniture and lifestyle brand offering stylish, comfortable, and innovative home solutions. As part of our continued expansion in Pakistan, we are looking for a skilled and customer-focused Senior Sales Executive to join our Islamabad showroom team.Position Overview:The Senior Sales Executive will be responsible for achieving individual sales targets, providing exceptional customer service, and maintaining the brand&rsquo;s premium showroom standards. The ideal candidate should have strong experience in furniture, home d&eacute;cor, or retail sales, with excellent communication and closing skills.Key Responsibilities:<ul><li>Achieve monthly and quarterly sales targets through proactive client engagement.</li><li>Welcome and assist customers, understand their requirements, and recommend suitable furniture solutions.</li><li>Prepare quotations, process sales orders, and ensure smooth follow-up until delivery.</li><li>Maintain product knowledge and stay updated on new arrivals, materials, and features.</li><li>Build and maintain relationships with clients, interior designers, and corporate customers.</li><li>Ensure visual merchandising and display standards are maintained in the showroom.</li><li>Handle customer concerns and ensure complete satisfaction.</li><li>Maintain accurate sales records and report daily activities to the sales supervisor/manager.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>Experience: Minimum 2&ndash;3 years of sales experience (preferably in furniture, interiors, or luxury retail).</li><li>Strong interpersonal and communication skills.</li><li>Proven record of meeting or exceeding sales targets.</li><li>Customer-oriented mindset with a professional appearance.</li><li>Good command of MS Office and POS systems.</li><li>Ability to work in a team-oriented, target-driven environment.</li></ul>What We Offer:<ul><li>Competitive salary with attractive commission structure.</li><li>Training and professional development opportunities.</li><li>A dynamic and premium work environment under a global brand.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Senior Sales Executive (Furniture Industry)

Explore 789+ Customer support executive in Islamabad this November. Find roles across top companies and apply now to boost your career.