customer support executive Jobs in Islamabad

customer support executive

client relation officer (us campaign) Jobs in Islamabad

client relation officer (us campaign)

client relationship manager Jobs in Islamabad

client relationship manager

client relationship manager (crm) Jobs in Islamabad

client relationship manager (crm)

client service executive Jobs in Islamabad

client service executive

csr customer service representative

Faj IT Solutions

About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 28-35Experience:Minimum 3 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsSchedules appointments, calls and meetingsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

CSR - Customer Service Representative

Atlantis BPO Solutions Private Limited

Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM)Atlantis BPO Solutions is looking for an Inbound Customer Support Representative to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul>Experience:<ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs250,000.00 per monthWork Location: In person

Inbound Customer Support Representative

Edge

<div>
 
 
 Who We Are
 
 
 
 EDGE is building a bridge between Top Global Talent and the US Healthcare &amp; Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.
 
 
 
 
 
 
 Role Overview
 
 
 
 Our valued partner is seeking a Customer Support Representative (Farsi &amp; English) to deliver exceptional customer service across a multilingual support environment. This role is responsible for assisting customers through inbound and outbound phone interactions, resolving inquiries, documenting customer cases, and ensuring a seamless customer experience across every touchpoint.
 
 
 
 
 
 The successful candidate will primarily support English-speaking customers while also providing assistance to Farsi-speaking customers as needed. Working as part of a global customer support team, you will serve as a trusted point of contact by delivering timely resolutions, navigating multiple systems, and maintaining a high standard of professionalism and empathy throughout every interaction.
 
 
 Success in this position requires excellent communication skills, confidence in handling high call volumes, strong problem-solving abilities, and the flexibility to work rotating shifts aligned with U.S. business hours. The ideal candidate is customer-focused, adaptable, detail-oriented, and passionate about delivering outstanding service.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Communication
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional, courteous, and timely manner.
 </li>
 <li>
 Deliver exceptional customer service while resolving customer inquiries, requests, and concerns.
 </li>
 <li>
 Provide clear, accurate, and empathetic support throughout every customer interaction.
 </li>
 <li>
 Build positive customer relationships by demonstrating professionalism, patience, and active listening.
 </li>
 <li>
 Escalate complex customer issues through appropriate internal channels when necessary.
 </li>
 </ul>
 
 
 Multilingual Customer Assistance
 
 
 <ul>
 <li>
 Primarily support English-speaking customers across various customer service scenarios.
 </li>
 <li>
 Provide support in Farsi for customers requiring bilingual assistance.
 </li>
 <li>
 Ensure language support is delivered with accuracy, professionalism, and cultural awareness.
 </li>
 <li>
 Maintain consistent service quality across both supported languages.
 </li>
 </ul>
 
 
 Case Documentation &amp; System Navigation
 
 
 <ul>
 <li>
 Accurately document customer interactions, resolutions, and case details within internal systems.
 </li>
 <li>
 Navigate multiple applications and support platforms while actively assisting customers.
 </li>
 <li>
 Maintain complete and organized customer records in accordance with established procedures.
 </li>
 <li>
 Follow all workflows, documentation standards, and client service protocols.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Meet established productivity, quality, and customer satisfaction goals.
 </li>
 <li>
 Effectively manage back-to-back customer interactions while maintaining attention to detail.
 </li>
 <li>
 Balance multiple priorities in a fast-paced, phone-based support environment.
 </li>
 <li>
 Demonstrate sound judgment and problem-solving skills to deliver efficient customer resolutions.
 </li>
 </ul>
 
 
 Team Collaboration &amp; Compliance
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
 </li>
 <li>
 Participate in onboarding, training sessions, coaching, and ongoing professional development.
 </li>
 <li>
 Adhere to company policies, security standards, confidentiality requirements, and client procedures.
 </li>
 <li>
 Contribute to a positive, collaborative, and customer-first team culture.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience &amp; Education
 
 
 <ul>
 <li>
 High School Diploma or equivalent required.
 </li>
 <li>
 Minimum 1&ndash;2 years of experience in customer service, call center operations, phone support, or a similar customer-facing role.
 </li>
 <li>
 Experience supporting U.S.-based customers is preferred.
 </li>
 <li>
 Previous experience within healthcare, insurance, or service-based industries is considered an advantage.
 </li>
 </ul>
 
 
 Language &amp; Communication Skills
 
 
 <ul>
 <li>
 Excellent spoken and written English with a clear, professional communication style.
 </li>
 <li>
 
 Mandatory fluency in spoken Farsi.
 
 </li>
 <li>
 Strong verbal communication skills with the ability to build rapport and confidently handle customer conversations in both languages.
 </li>
 <li>
 Excellent active listening, interpersonal, and conflict resolution skills.
 </li>
 </ul>
 
 
 Technical &amp; Functional Skills
 
 
 <ul>
 <li>
 Comfortable working across multiple systems while managing live customer interactions.
 </li>
 <li>
 Strong computer literacy and ability to quickly learn new software applications.
 </li>
 <li>
 Ability to accurately document customer interactions while maintaining productivity.
 </li>
 <li>
 Reliable high-speed internet connection and a professional remote work environment.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Customer-first mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Ability to remain calm, composed, and solution-oriented under pressure.
 </li>
 <li>
 Strong multitasking, organizational, and time management skills.
 </li>
 <li>
 Excellent attention to detail and accuracy.
 </li>
 <li>
 Self-motivated with the ability to work independently while contributing effectively within a team.
 </li>
 <li>
 Adaptable and comfortable in a fast-paced, performance-driven environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you'll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities.
 
 
 
 
 
 We protect your peace of mind by offering a competitive starting base salary of
 
 USD 750 for the first three months
 
 , with an increase upon successful completion of the probationary period. You'll also receive comprehensive health and life insurance, along with a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law.
 
 
 Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.
 
 
 
 
 
 
 Our Hiring Process
 
 
 
 
 Application Review:
 
 Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
 
 
 
 Edge Interview:
 
 You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
 
 
 
 Client Interviews:
 
 Successful candidates finish an onboarding and training phase and are placed in client interviews to showcase their skills and align with specific client needs.
 
 
 
 Final Selection:
 
 Once a good match is made, you'll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.
 
 
 
 
 
 
 Why Choose Edge?
 
 
 <ul>
 <li>
 Be part of a dynamic, global community that values your skills.
 </li>
 <li>
 Work on projects that make a real difference in people's lives.
 </li>
 <li>
 Enjoy a clear path for career growth and development.
 </li>
 <li>
 Be a part of a people-first and talent-centric culture.
 </li>
 </ul>
 
 
 
 
 
 Talent Boilerplate
 
 
 
 At Edge, we're on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That's why we've created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you're worth.
 
</div>

Customer Support Representative - Farsi

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You Will Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
 <li>
 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
 </li>
 <li>
 Contact information
 </li>
 <li>
 Escalation procedures
 </li>
 <li>
 Scope of services
 </li>
 <li>
 Installation scripts and processes
 </li>
 <li>
 Schedules and teams
 </li>
 <li>
 Locations and maps
 </li>
 <li>
 Site completion checklists
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW
 </li>
 <li>
 Installation scripts and processes are completed, meeting client directed specifications
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource
 </li>
 <li>
 Route and manage subcontractor work orders
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
 <li>
 Thorough understanding of the connectivity of devices to LAN and WAN
 </li>
 <li>
 Candidates must possess the ability and willingness to adapt to working off-hours, weekends a without prior notification
 </li>
 <li>
 Strong interpersonal and customer service skills
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Experience and success in working with various delivery organizations to achieve deliverables
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 </li>
 <li>
 Ability to work and adapt to change in a fast-paced environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk and ITSM tool suite
 </li>
 <li>
 Concepts of networking fundamentals
 </li>
 <li>
 FTMA operations and field dispatch coordination experience
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for an experienced and strategic Head of Growth and Digital Marketing to drive user acquisition, engagement, and retention across multiple channels for innovative, digital first telecommunications brands around the world.
 
 
 This role is critical in developing and implementing growth marketing strategies to meet our ambitious targets, leveraging data, martech tools, digital experimentation, and an in-depth understanding of consumer behavior to make informed, impactful decisions.
 
 
 The role will oversee agencies including those responsible for digital marketing, media planning and web development.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Growth Marketing Strategy &amp; Implementation: Design and execute comprehensive growth marketing strategies to fuel user acquisition, engagement, and retention in alignment with business goals.
 </li>
 <li>
 Go-To-Market Plan: Manage day-to-day execution and on-time delivery of marketing activities to achieve key commercial objectives, ensuring seamless go-to-market strategy implementation.
 </li>
 <li>
 Marketing Channel Optimization: Oversee and optimize all marketing channels, including both organic and paid channels, ensuring maximum impact and efficiency.
 </li>
 <li>
 Data Analysis: Leverage data and performance metrics to generate insights that drive optimization and improved user engagement.
 </li>
 <li>
 Martech and digital tools: Tap into latest tools and technologies to elevate performance.
 </li>
 <li>
 Digital Experimentation and Testing: Develop and conduct A/B tests and other digital experiments aimed at maximizing conversion rates and refining customer experience.
 </li>
 <li>
 Insights and Reporting: Monitor campaign performance and compile reports with actionable insights, adjusting strategies based on findings to consistently improve results.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 8+ years in growth or digital marketing, with a strong track record of driving user growth, engagement, and retention in fast-paced environments.
 </li>
 <li>
 Analytical Skills: Proficient in data analysis, with the ability to interpret metrics and translate insights into effective strategies.
 </li>
 <li>
 Technical Skills: Hands-on experience with digital marketing platforms, CRM systems, and other martech tools essential for campaign management and reporting.
 </li>
 <li>
 Team Management: Experience building, nurturing and developing a high performance team
 </li>
 <li>
 Experimentation: Skilled in A/B testing and digital experimentation, with a focus on conversion rate optimization.
 </li>
 <li>
 Creative Problem-Solving: Demonstrated ability to develop innovative solutions and growth tactics.
 </li>
 <li>
 Communication &amp; Collaboration: Strong communicator with the ability to work cross-functionally, leading and influencing teams towards shared growth objectives.
 </li>
 <li>
 Industry Knowledge: Experience in zero-to-one startups, digital first businesses, or telecommunications is highly desirable.
 
 
 </li>
 </ul>
 
 What&rsquo;s On Offer
 
 
 
 <ul>
 <li>
 Career Development: Be a part of an innovative telecommunications company, helping to reshape the industry.
 </li>
 <li>
 Unique Growth Opportunity: Work on high-impact projects at both the startup and scale-up stages of growth.
 </li>
 <li>
 Autonomy &amp; Ownership: Enjoy full autonomy in managing your portfolio and setting your path to success.
 </li>
 <li>
 Dynamic Environment: Join a vibrant, fast-paced team of smart, driven colleagues who are passionate about growth and technology.
 </li>
 <li>
 Attractive Package: Competitive salary and benefits, plus opportunities for further career advancement in a high-growth, high-tech environment.
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Head of Digital Growth & Marketing

WyneBridge

Location: DHA Phase 2, Islamabad/Rawalpindi Work Type: Full-Time (In-Person) Working Hours: 12:00 PM &ndash; 9:00 PM (1-hour break) Salary: PKR 45,000 - PKR 65,000 per month. Experience: Fresh Graduates Encouraged to ApplyAbout the RoleWe are looking for a motivated, detail-oriented Business Development Representative (BDR) to support our outbound sales efforts and day-to-day sales operations. This role is ideal for a fresh graduate looking to build a career in business development, sales operations, and CRM management while working with a US-based sales team.Key ResponsibilitiesBusiness Development &amp; Outreach<ul><li>Execute high-volume email outreach to cold and stalled sales opportunities using Gmail mail merge.</li><li>Re-engage dormant prospects and book qualified meetings on the Account Executive's calendar.</li><li>Follow established outreach sequences and maintain consistent follow-up with prospects.</li><li>Maintain accurate records of outreach activities and engagement.</li></ul>Response Management<ul><li>Respond to prospect emails using approved templates and playbooks.</li><li>Escalate complex inquiries, objections, or opportunities requiring custom responses to the Account Executive.</li><li>Ensure timely and professional communication with prospects.</li></ul>CRM Management &amp; Data Hygiene<ul><li>Update and maintain opportunity records within the CRM.</li><li>Review pipeline stages and ensure opportunities are accurately categorized.</li><li>Identify changes in Account Executive ownership and flag discrepancies.</li><li>Log notes and activities for every outreach, follow-up, and customer interaction.</li><li>Maintain clean, complete, and accurate sales data.</li></ul>Campaign Tracking &amp; Reporting<ul><li>Categorize prospect responses using predefined coding systems.</li><li>Apply campaign tags and maintain reporting accuracy.</li><li>Support the creation and maintenance of sales performance reports.</li><li>Track campaign response rates, meetings booked, and other key metrics.</li></ul>General Responsibilities<ul><li>Assist with day-to-day sales operations and administrative tasks.</li><li>Conduct basic online research to support sales initiatives.</li><li>Prepare and maintain spreadsheets, reports, and internal documentation.</li><li>Support process improvements by identifying inefficiencies and suggesting better workflows.</li><li>Coordinate with internal team members to ensure tasks are completed on time.</li><li>Maintain confidentiality of company and client information.</li><li>Prioritize multiple assignments while meeting deadlines.</li><li>Perform other business development, operations, or administrative tasks as assigned by management.</li></ul>Qualifications<ul><li>Bachelor's degree (Fresh graduates are encouraged to apply).</li><li>Excellent written English communication skills.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable using Google Workspace or Microsoft Office.</li><li>Ability to learn new software and processes quickly.</li><li>Strong problem-solving skills and a proactive attitude.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Preferred Skills<ul><li>Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Zoho) is a plus.</li><li>Experience with Google Sheets, Microsoft Excel, or data management is an advantage.</li><li>Basic understanding of sales, lead generation, or customer relationship management is preferred but not required.</li></ul>What We Offer<ul><li>Hands-on experience supporting a US-based B2B sales team.</li><li>Training in CRM systems, outbound sales, and business development processes.</li><li>A collaborative work environment with opportunities for professional growth and career advancement.</li></ul>Location: DHA Phase 2, Islamabad/Rawalpindi (In-Person) Schedule: Monday to Friday, 12:00 PM &ndash; 9:00 AM (1-hour break)Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Business Development Manager

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
 
 
 Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
 
 
 
 What You&rsquo;ll Do As The Project Manager 1
 
 
 
 Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Project Management
 
 
 <ul>
 <li>
 Lead project onboarding according to project scope and SOW documentation
 </li>
 <li>
 Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
 </li>
 <li>
 Gather project requirements and develop project Playbooks and SOPs
 </li>
 <li>
 Obtain requirements for Bill of Materials (BOM) development
 </li>
 <li>
 Gather rollout schedule and document SLA requirements
 </li>
 <li>
 Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
 </li>
 <li>
 Define, track and report on specific measurable outcomes for projects
 </li>
 <li>
 Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
 </li>
 <li>
 Responsible for all aspects of project billing including services.
 
 
 </li>
 </ul>
 Client Support
 
 
 <ul>
 <li>
 Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
 </li>
 <li>
 Schedule internal and external daily/weekly cadence meetings
 </li>
 <li>
 Meet with client stakeholders regarding project status and changes
 </li>
 <li>
 Obtain client schedule and deployment signoff
 </li>
 <li>
 Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
 </li>
 <li>
 Communicate changes with client and manage escalations as required
 </li>
 <li>
 Gather reporting requirements and develop custom reporting as needed
 </li>
 <li>
 Gather client requirements for nterprise and ensure client set for ITAD and Depot projects
 </li>
 <li>
 Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s
 
 
 </li>
 </ul>
 IntelliPlan
 
 
 <ul>
 <li>
 Complete project toolkit for IntelliPlan
 </li>
 <li>
 Input project deployment schedule and BOM requirements into IntelliPlan
 </li>
 <li>
 Ensure product lead times are loaded and maintained by Supply Chain
 </li>
 <li>
 Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan
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 Coordinate deployment rollout with TSC for TSC readiness against schedule
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 Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
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 Gather stock standards requirements and input forecast into IntelliPlan
 
 
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 </ul>
 Inventory Management
 
 
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 With customer, define product standards and forecast requirements
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 Define Inventory requirements for project rollouts
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 Set safety stock threshold
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 Manage inventory levels against forecast and safety stock and adjust as needed
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 Manage inventory levels against project schedule and adjust as needed
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 Work with Supply Chain to adjust inbound inventory levels according to project schedule
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 Work with Supply Chain to manage OEMs when product is available ahead of schedule
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 Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
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 Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs
 
 
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 </ul>
 Implementation
 
 
 <ul>
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 Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions
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 Coordinate order entry and order management in CRM based on IntelliPlan outputs
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 Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs
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 Formulate plans to communicate and implement approved changes for the best return on investment
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 Accountable for SLA deliverables according to project scope as documented in Statements of Wok
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 Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
 
 
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 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
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 <li>
 Bachelor&rsquo;s degree in Business or a related field.
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 <li>
 PMP; ITIL Certification or equivalent preferred.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
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 <li>
 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
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 Experience in Supply Chain and Inventory Management is preferable
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 <li>
 Leadership skills: must have experience leading multiple projects and teams simultaneously
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 Problem-solving skills: must be able to identify risks and develop actionable mitigation plans
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 Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
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 Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
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 Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
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 <li>
 Knowledge of and experience using Project Management Software
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 Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00PM &ndash; 6:00AM (Pk time)
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Project Manager 1

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