customer service representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

account development manager - customer success Jobs in Islamabad

administration manager

assistant manager - b2b sales Jobs in Islamabad

assistant manager - b2b sales

client relationship manager crm

MEETING MATTERS CLINIC

About Meeting Matters ClinicMeeting Matters is Islamabad's premier mental health clinic, providing professional counseling and therapy services. We are committed to making mental health care accessible, compassionate, and effective for our community. As we continue to grow, we're looking for a dedicated Client Relationship Manager to be the first point of contact for our clients.The OpportunityWe're hiring a Client Relationship Manager (CRM) to manage client communications, bookings, and ensure an exceptional client experience from first inquiry to ongoing therapy. This is a client-facing role that combines customer service excellence, administrative efficiency, and genuine care for people's wellbeing.If you're empathetic, organized, and passionate about mental health, this role offers meaningful work where you directly impact people's healing journeys.What You'll DoClient Communication &amp; Engagement:<ul><li>Respond to client inquiries via WhatsApp, phone calls, email, and social media</li><li>Provide warm, professional first contact for people seeking therapy</li><li>Explain our services, therapist specializations, and session fees</li><li>Answer questions about therapy process, confidentiality, and what to expect</li><li>Follow up with potential clients who haven't booked yet</li><li>Check in with clients after their first session to encourage continuity</li></ul>Scheduling &amp; Booking Management:<ul><li>Manage therapist availability calendars and schedule client sessions</li><li>Coordinate bookings across multiple therapists and time slots</li><li>Send session confirmations and reminders to clients</li><li>Handle session rescheduling and cancellations</li><li>Optimize scheduling to maximize therapist occupancy</li><li>Manage weekend and evening booking requests</li></ul>Client Matching &amp; Coordination:<ul><li>Match clients with appropriate therapists based on their needs and concerns</li><li>Understand each therapist's specializations (anxiety, depression, trauma, couples, etc.)</li><li>Consider client preferences for gender, language, and therapy approach</li><li>Coordinate with therapists on their availability and schedule changes</li><li>Facilitate smooth handoffs between CRM team members</li></ul>Payment Processing &amp; Follow-up:<ul><li>Send payment information and bank details to clients</li><li>Track and follow up on outstanding payments professionally</li><li>Confirm receipt of session payments</li><li>Maintain accurate payment records in the system</li><li>Handle billing inquiries and resolve payment issues</li></ul>Administrative Tasks:<ul><li>Maintain organized client records and booking database</li><li>Send intake forms (RISB) to new clients before first session</li><li>Update client information and session history</li><li>Prepare daily/weekly reports on bookings and inquiries</li><li>Maintain filing system for client documentation</li><li>Support overall clinic administrative needs</li></ul>Quality Client Experience:<ul><li>Ensure every client feels heard, valued, and supported</li><li>Handle sensitive situations with empathy and professionalism</li><li>Address client concerns or complaints promptly and effectively</li><li>Maintain confidentiality and respect client privacy at all times</li><li>Create a welcoming, non-judgmental atmosphere</li><li>Represent the clinic's values in every interaction</li></ul>What We're Looking ForRequired Qualifications:<ul><li>Bachelor's degree (any field)</li><li>1-2 years of experience in customer service, client relations, or administrative role</li><li>Excellent communication skills in English and Urdu (both written and spoken)</li><li>Strong phone and WhatsApp communication abilities</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage multiple priorities</li><li>Professional, empathetic, and patient demeanor</li></ul>Preferred Qualifications:<ul><li>Previous experience in healthcare, counseling center, or wellness industry</li><li>Familiarity with mental health terminology and therapy processes</li><li>Experience with CRM systems or booking management software</li><li>Social media management skills</li><li>Psychology or social sciences background</li><li>Experience handling sensitive or confidential information</li></ul>Essential Personal Qualities:✓ Empathetic and genuinely care about people's wellbeing✓ Non-judgmental attitude toward mental health issues✓ Patient and calm under pressure✓ Excellent listening skills✓ Warm, friendly, and approachable personality✓ Professional boundaries and emotional maturity✓ Reliable, punctual, and responsible✓ Quick learner who adapts easily✓ Problem-solver with positive attitude✓ Team player who collaborates wellWhat We OfferCompensation &amp; Benefits:<ul><li>Competitive salary: PKR 40,000 - 50,000 per month (based on experience)</li><li>Annual increments based on performance</li><li>Performance-based bonuses</li><li>Probation period: 3 months with evaluation</li></ul>Work Environment:<ul><li>Supportive, mission-driven team culture</li><li>Direct impact on people's mental health journeys</li><li>Professional development and training opportunities</li><li>Learn about mental health and therapy from experienced therapists</li><li>Respectful, collaborative workplace</li></ul>Work ScheduleFull-time positionWorking hours and days will be discussed and finalized during the interview based on clinic needs and candidate availability.Potential schedules may include:<ul><li>Morning shifts, evening shifts, or split shifts</li><li>6-7 days per week with rotating offs</li><li>May include weekend availability</li></ul>Exact timings to be confirmed upon hiring.Key Success MetricsYour performance will be measured by:<ul><li>Response time to client inquiries (target: under 5 minutes)</li><li>Inquiry-to-booking conversion rate (target: 60%+)</li><li>Client satisfaction scores (target: 4.5/5+)</li><li>Session attendance rate (minimize no-shows)</li><li>Accuracy of scheduling and record-keeping</li><li>Payment collection efficiency</li><li>Professional communication quality</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client Relationship Manager (CRM)

Vision Tact

Job Title: Client Acquisition &amp; Success ManagerJob Category: MarketingJob Type: Full-timeDepartment: Sales &amp; MarketingExperience Level: Mid-LevelLocation: Gulberg Greens, IslamabadAbout Us:Join our dynamic Sales &amp; Marketing team at Vision Tact. We pride ourselves on delivering exceptional value and service to our clients, driving growth through strategic marketing initiatives and client-centered solutions. Located in the Gulberg Greens, Islamabad, we offer an energetic work environment where creativity and collaboration flourish.Role Overview:We are looking for an experienced and proactive Client Acquisition &amp; Success Manager to take full ownership of the end-to-end sales funnel. This role requires someone who can identify potential clients, convert leads, and manage long-term relationships, ensuring client satisfaction and business growth.Key Responsibilities:<ul><li>Manage the complete sales cycle from lead generation to deal closure.</li><li>Proactively reach out to potential clients, understand their needs, and present tailored solutions.</li><li>Convert prospects into long-term clients through effective communication and negotiation.</li><li>Act as the primary point of contact for all client interactions.</li><li>Build, manage, and maintain strong client relationships and accounts.</li><li>Ensure client satisfaction, retention, and identify opportunities for upselling and growth.</li><li>Coordinate with internal teams for smooth onboarding and service delivery.</li><li>Track client engagement, performance, and overall lifecycle management.</li></ul>Key Requirements and Qualifications:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>At least 3-5 years of experience in client acquisition, sales, business development or a similar role.</li><li>Proven track record of achieving sales targets, driving revenue growth.</li><li>Strong understanding of sales sales funnel, client lifecycle and marketing principles, as well as customer service practices.</li><li>Excellent negotiation, communication, relationship management and presentation skills.</li><li>Ability to independently handle end-to-end client management</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Strong problem-solving and client-first mindset.</li><li>Fluent English communication with a clear British accent (mandatory).</li><li>Ability to work independently and collaboratively within a team environment.</li><li>Experience dealing with international clients is highly preferred.</li></ul>Ideal Candidate Profile:The ideal candidate is a proactive and results-driven professional with a passion for client success and a knack for building strong client relationships. You are a strategic thinker who thrives in a fast-paced environment and is adept at multitasking. Your ability to listen, understand client needs, and translate them into actionable solutions will be crucial in this role.Why Join Us?At Vision Tact, we believe in empowering our employees with the tools and opportunities for professional growth. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and teamwork. If you are eager to make a significant impact and contribute to our success, we invite you to apply and become part of our journey.RequirementsMust Have<ul><li>Minimum 3-5 years of experience in client acquisition, client success or a related field.</li><li>Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline.</li><li>Proven track record in successfully managing and expanding client relationships.</li><li>Strong analytical skills to assess client needs and develop strategic solutions.</li><li>Demonstrated ability to meet and exceed sales targets and KPIs.</li></ul>Technical Skills<ul><li>Proficiency in Customer Relationship Management (CRM) software, such as Salesforce or HubSpot.</li><li>Familiarity with analytics tools and platforms for tracking client engagement and success metrics.</li><li>Basic knowledge of digital marketing strategies and tools.</li><li>Experience with project management software like Asana, Trello, or similar.</li><li>Technical certifications in CRM or sales methodologies (e.g., Salesforce Certified, Sandler Training) are a plus.</li></ul>Soft Skills<ul><li>Excellent verbal and written communication skills for effective client interactions and presentations.</li><li>Strong leadership abilities to guide and motivate cross-functional teams.</li><li>Effective problem-solving skills with a proactive approach to addressing client challenges.</li><li>Ability to work collaboratively in a team environment and foster positive relationships.</li><li>Strong time management and organizational skills to handle multiple priorities and deadlines.</li><li>Empathetic and customer-centric mindset to ensure client satisfaction and loyalty.</li></ul>Nice to Have<ul><li>Additional certifications in client relationship management or sales (e.g., Certified Customer Success Manager).</li><li>Experience in a SaaS (Software as a Service) environment.</li><li>Multilingual capabilities for working with diverse client bases.</li><li>Experience in negotiating and drafting client contracts.</li><li>Familiarity with industry-specific trends and challenges related to the company's sector.</li></ul>Pay: Rs120,000.00 - Rs300,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Client Acquisition &amp; handling: 4 years (Required)</li></ul>Work Location: In person

Client Acquisition & Success Manager

MCG Technologies

About the opportunityReports to: Sales ManagerLocation: E-11/2, Islamabad (Onsite)Timings: PKT 6:00 PM &ndash; 3:00 AMRole at MCG TechnologiesAs the Accounts Development Manager, you will play a critical role in strengthening client partnerships and driving sustainable account growth. You will work closely with international clients and internal stakeholders to build trusted relationships, understand evolving business needs, and unlock opportunities for expansion within existing accounts. Combining strategic account management with data-driven insights, you will contribute to revenue growth, enhance client satisfaction, and support long-term business success. This role offers exposure to global client environments, enabling you to refine communication, negotiation, and relationship management skills within a performance-driven and collaborative culture.How you will contributeClient Relationship Management &amp; Account Growth<ul><li>Serve as the primary point of contact for all client account matters</li><li>Build and maintain strong, long-lasting client relationships</li><li>Develop trusted advisor relationships with key stakeholders and decision-makers</li><li>Identify growth opportunities within existing accounts to maximize revenue</li></ul>Sales Strategy &amp; Business Development<ul><li>Analyze product performance and market trends to refine sales strategies</li><li>Identify new business opportunities within current client portfolios</li><li>Negotiate contracts and close agreements to achieve revenue targets</li><li>Contribute to strategic account planning and expansion initiatives</li></ul>Performance Tracking &amp; Reporting<ul><li>Forecast and track key account metrics, including sales performance and growth trends</li><li>Prepare detailed reports on account status and performance insights</li><li>Monitor competitive products and market dynamics to support decision-making</li><li>Communicate progress on monthly and quarterly initiatives to stakeholders</li></ul>Client Success &amp; Delivery Excellence<ul><li>Ensure timely and successful delivery of solutions aligned with client needs</li><li>Collaborate cross-functionally to meet customer objectives</li><li>Handle client concerns, escalations, and complex requests effectively</li><li>Continuously enhance client experience and satisfaction</li></ul>Professional Development &amp; Market Awareness<ul><li>Stay updated with industry trends and competitive landscape</li><li>Participate in professional networks and learning opportunities</li><li>Continuously enhance sales, communication, and account management skills</li><li>Contribute ideas to improve sales processes and organizational growth</li></ul>What makes you a great fit?<ul><li>Bachelor&rsquo;s degree in Business Administration, Sales, or a related field</li><li>Minimum 5 years of experience in Account Management, Customer Success, Sales, or a similar role</li><li>Strong ability to communicate, present, and influence stakeholders at all levels, including C-suite</li><li>Proven experience in client relationship management and business development</li><li>Proficiency in CRM tools and MS Office (especially Excel)</li><li>Ability to manage multiple accounts while maintaining attention to detail</li><li>Excellent negotiation, presentation, and problem-solving skills</li><li>Excellent verbal and written communication abilities</li></ul>What will fuel your success?<ul><li>Global exposure with real responsibilities</li><li>Skill-based career growth</li><li>Structured learning and mentorship</li><li>Clear expectations and transparent processes</li><li>Culture built on trust and respect</li><li>Growth oriented mind-set</li></ul>Tangible Perks and Benefits<ul><li>Health Insurance</li><li>Life Insurance</li><li>Provident Fund</li><li>EOBI</li><li>Leave Encashment</li><li>Sponsored Certifications</li></ul>How do we help you grow?At MCG Technologies, we foster a culture of continuous learning, accountability, and professional excellence. You will gain international exposure, work alongside diverse teams, and develop critical client management and strategic skills. Our structured growth approach ensures you are empowered to succeed while contributing to impactful outcomes for global clients.Job Type: Full-timeWork Location: In person

Account Development Manager - Customer Success

HA-Technologies

Job description:Job OverviewWe are looking for a Business Development Executive to drive growth by identifying new business opportunities, building strong client relationships, and closing sales for our marketing services. The ideal candidate is target-driven, confident in client communication, and has a strong understanding of digital and traditional marketing solutions.Key Responsibilities<ul><li>Identify and generate new business leads through calls, emails, LinkedIn, and other channels</li><li>Present and sell marketing services including digital marketing, branding, social media, and advertising solutions</li><li>Build and maintain long-term relationships with clients</li><li>Conduct 200+ outbound calls per day and follow up with prospects</li><li>Achieve monthly sales targets and contribute to company revenue growth</li><li>Coordinate with marketing and operations teams for proposal development</li><li>Maintain accurate records of leads, follow-ups, and conversions in CRM</li><li>Stay updated on market trends and competitor activities</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Business Development Executive / Sales Executive (marketing or agency experience preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Ability to understand client needs and propose suitable marketing solutions</li><li>Target-oriented mindset with strong follow-up skills</li><li>Proficiency in MS Excel, email communication, and CRM tools</li><li>Ability to work in a fast-paced, performance-driven environment</li></ul>Preferred Skills<ul><li>Experience in digital marketing or advertising agencies</li><li>Knowledge of SEO, social media marketing, paid ads, or branding services</li><li>B2B sales experience</li><li>Familiarity with lead generation tools and LinkedIn outreach</li></ul>Key Performance Indicators (KPIs)<ul><li>Daily call and lead generation targets</li><li>Monthly client onboarding and revenue targets</li><li>Conversion rate and follow-up effectiveness</li><li>Client retention and relationship management</li></ul>What We Offer<ul><li>Competitive salary + performance-based incentives</li><li>Professional growth in a fast-growing marketing company</li><li>Sales training and career development opportunities</li><li>Supportive and energetic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your understanding of the role of a Business Development Executive in a marketing company?</li><li>Explain the difference between lead generation and lead conversion.</li><li>What sales techniques do you use to close a deal?</li><li>How do you handle sales targets and pressure?</li><li>What marketing services are you familiar with (digital marketing, SEO, social media, paid ads, branding)?</li><li>How do you position marketing services against competitors?</li><li>How do you explain marketing services to a non-technical client?</li></ul>Work Location: In person

Business Development Executive

CabCall Experts (CCE)

About CabCall Experts:CabCall Experts is a leading call answering and dispatch service provider, supporting taxi companies across the UK, Australia, and the US. We are committed to delivering reliable, high-quality customer support solutions to our global clients.Job Description:We are seeking a commercially driven CRM &amp; AI Systems Manager to design, implement, and optimise a fully integrated CRM and intelligent systems ecosystem. This is a key role focused on building a best-in-class Zoho CRM platform while embedding AI solutions to improve sales performance, operational efficiency, and customer experience.Key Responsibilities:<ul><li>Lead CRM selection, implementation, and optimisation (Zoho CRM preferred)</li><li>Identify and implement AI use cases (lead scoring, forecasting, reporting, proposals, and client communication)</li><li>Integrate CRM with finance, marketing, and operational systems</li><li>Build real-time dashboards and generate actionable insights</li><li>Drive user adoption through training and promote a data-driven, AI-enabled culture</li><li>Continuously improve processes, workflows, and pipeline performance</li></ul>Requirements:<ul><li>5&ndash;6 years of experience in CRM implementation and management (Zoho preferred)</li><li>Experience with automation and/or AI integration in business processes</li><li>Strong understanding of sales pipelines and CRM workflows</li><li>Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, or related field (preferred)</li></ul>What We Offer:<ul><li>Market-competitive salary</li><li>Collaborative and growth-oriented work environment</li><li>Opportunity to lead AI-driven transformation initiatives</li></ul>How to Apply:Please submit your resume along with a brief cover letter outlining your relevant experience.Pay: Rs15,000.00 per monthWork Location: In person

CRM and AI Systems Manager

Holzinn Home (North)

Job Overview:We are seeking a high-performing Business and Digital Growth Manager to lead the company's business development initiatives and digital presence. This role is responsible for driving revenue growth, building strong client relationships, and leading the organizations digital and social media strategy to enhance brand visibility and market positioning. The ideal candidate must have a strong experience in strategic partnerships, stakeholder engagement, and market expansion across complex project environments and must be capable of building and managing relationships at multiple levels including corporate clients, institutional stakeholders, and strategic partners.This Role requires a professional who can combine strategic communication, business growth execution, and client relationship leadership in competitive markets, managing both business expansion and digital engagement through team performance, campaign execution and client acquisition strategies.Key Responsibilities:<ul><li>Lead overall business development and digital growth strategy for the company.</li><li>Develop and execute business growth strategies, aligned with the organizational objectives to drive client acquisition through social media and strategic outreach.</li><li>Develop and execute high-impact digital marketing to identify, engage, and manage high-value clients and strategic partnerships.</li><li>Identify new business opportunities with social media and business development team by conducting thorough research across all platforms to oversee brand positioning.</li><li>Manage and coordinate with the internal teams for execution of campaigns and client deliverables by monitoring performance metrics including leads, engagement, conversion and growth.</li><li>Ensure timely execution of projects with a focus on efficiency and results.</li></ul>Educational Requirements:<ul><li>Bachelor's or Master's in Business Administration, Marketing, Communications or related field from a recognized institution.</li><li>Understanding of architectural design, construction detailing and building systems is a plus.</li><li>Additional certifications or training in Digital Marketing, Business Strategy, or leadership will be an advantage.</li></ul>Technical requirements:Proficiency in<ul><li>Understanding of social media platforms ( META Facebook, Instagram, Tiktok, Linked in, etc)</li><li>Experience in digital marketing strategy , branding and campaign management, online business development techniques and lead generation.</li><li>Ability to interpret performance data and optimize campaigns accordingly.</li><li>Strong reporting, team leadership, conflict management, and excellent communication skills to ensure smooth execution.</li><li>Familiarity with CRM tools and digital analytics platforms is a plus.</li></ul>Experience and Preferred skills:<ul><li>5+ years of experience in business development, digital marketing and communications.</li><li>Proven expertise in managing social media marketing, managing teams, and leading business growth functions.</li><li>Strong background in partnerships and business strategies.</li><li>Strong creation and visualization skills.</li><li>Ability to handle multiple projects simultaneously in fast-pace environments.</li><li>Exposure to real estate, development, consulting, or service base industries preferred.</li></ul>What We Offer:<ul><li>Competitive salary packages (target based)</li><li>Performance-based incentives and growth opportunities.</li><li>Creative work environment with opportunity to work on diverse residential and commercial projects with exposure to high-end projects</li><li>Long term career progression into executive leadership roles.</li></ul>How To Apply: Kindly understand the requirements before applying.Please send your updated CV and portfolio sharing your experience and expertise to: ( hr@d-b-l.com ) OrApply on What's app number :0337-9921511Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Business Development and Marketing: 5 years (Preferred)</li></ul>Work Location: In person

Business and Digital Growth Manager

Tajweez Properties Pvt. Ltd

Job Title: Business Development ExecutiveCompany: Tajweez Properties Pvt. Ltd. Department: Sales &amp; Business Development Location: [Specify City] Employment Type: Full-timeJob SummaryTajweez Properties Pvt. Ltd. is seeking a dynamic and results-driven Business Development Executive to expand our client base, strengthen relationships, and drive revenue growth in the real estate sector. The ideal candidate will identify new business opportunities, generate leads, and contribute to achieving sales targets.Key Responsibilities<ul><li>Identify and develop new business opportunities in the real estate market</li><li>Generate leads through networking, referrals, cold calling, and digital platforms</li><li>Build and maintain strong relationships with clients, investors, and partners</li><li>Conduct market research to identify trends, competitor activities, and potential opportunities</li><li>Present property options to clients and provide consultation based on their needs</li><li>Arrange and conduct property visits and meetings with potential clients</li><li>Negotiate deals and close sales to achieve monthly and quarterly targets</li><li>Collaborate with marketing and sales teams to develop effective strategies</li><li>Maintain accurate records of client interactions and sales activities</li><li>Prepare reports on business development performance and market insights</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field</li><li>Proven experience in sales or business development (preferably in real estate)</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Proficiency in MS Office and CRM software</li><li>Strong understanding of local real estate market trends</li></ul>Key Skills<ul><li>Sales &amp; negotiation skills</li><li>Lead generation &amp; client acquisition</li><li>Relationship management</li><li>Market analysis</li><li>Communication &amp; presentation skills</li><li>Time management and target orientation</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary with performance-based incentives</li><li>Commission on successful deals</li><li>Career growth opportunities</li><li>Training and professional development</li></ul>Work Environment<ul><li>Fast-paced and target-driven</li><li>Collaborative and growth-oriented culture</li><li>Opportunities to work with diverse clients and high-value projects</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What do you prefer:</li></ul>Fixed salary or Commission based job?Experience:<ul><li>Real Estate Sales: 1 year (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Explore 346+ Client relationship manager crm in Islamabad this April. Find roles across top companies and apply now to boost your career.

346 client relationship manager crm jobs In Islamabad

Client Relationship Manager (CRM)

Client Acquisition & Success Manager

Account Development Manager - Customer Success

Business Development Executive

CRM and AI Systems Manager

Business and Digital Growth Manager

Business Development Executive