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client relationship manager crm

MEETING MATTERS CLINIC

About Meeting Matters ClinicMeeting Matters is Islamabad's premier mental health clinic, providing professional counseling and therapy services. We are committed to making mental health care accessible, compassionate, and effective for our community. As we continue to grow, we're looking for a dedicated Client Relationship Manager to be the first point of contact for our clients.The OpportunityWe're hiring a Client Relationship Manager (CRM) to manage client communications, bookings, and ensure an exceptional client experience from first inquiry to ongoing therapy. This is a client-facing role that combines customer service excellence, administrative efficiency, and genuine care for people's wellbeing.If you're empathetic, organized, and passionate about mental health, this role offers meaningful work where you directly impact people's healing journeys.What You'll DoClient Communication &amp; Engagement:<ul><li>Respond to client inquiries via WhatsApp, phone calls, email, and social media</li><li>Provide warm, professional first contact for people seeking therapy</li><li>Explain our services, therapist specializations, and session fees</li><li>Answer questions about therapy process, confidentiality, and what to expect</li><li>Follow up with potential clients who haven't booked yet</li><li>Check in with clients after their first session to encourage continuity</li></ul>Scheduling &amp; Booking Management:<ul><li>Manage therapist availability calendars and schedule client sessions</li><li>Coordinate bookings across multiple therapists and time slots</li><li>Send session confirmations and reminders to clients</li><li>Handle session rescheduling and cancellations</li><li>Optimize scheduling to maximize therapist occupancy</li><li>Manage weekend and evening booking requests</li></ul>Client Matching &amp; Coordination:<ul><li>Match clients with appropriate therapists based on their needs and concerns</li><li>Understand each therapist's specializations (anxiety, depression, trauma, couples, etc.)</li><li>Consider client preferences for gender, language, and therapy approach</li><li>Coordinate with therapists on their availability and schedule changes</li><li>Facilitate smooth handoffs between CRM team members</li></ul>Payment Processing &amp; Follow-up:<ul><li>Send payment information and bank details to clients</li><li>Track and follow up on outstanding payments professionally</li><li>Confirm receipt of session payments</li><li>Maintain accurate payment records in the system</li><li>Handle billing inquiries and resolve payment issues</li></ul>Administrative Tasks:<ul><li>Maintain organized client records and booking database</li><li>Send intake forms (RISB) to new clients before first session</li><li>Update client information and session history</li><li>Prepare daily/weekly reports on bookings and inquiries</li><li>Maintain filing system for client documentation</li><li>Support overall clinic administrative needs</li></ul>Quality Client Experience:<ul><li>Ensure every client feels heard, valued, and supported</li><li>Handle sensitive situations with empathy and professionalism</li><li>Address client concerns or complaints promptly and effectively</li><li>Maintain confidentiality and respect client privacy at all times</li><li>Create a welcoming, non-judgmental atmosphere</li><li>Represent the clinic's values in every interaction</li></ul>What We're Looking ForRequired Qualifications:<ul><li>Bachelor's degree (any field)</li><li>1-2 years of experience in customer service, client relations, or administrative role</li><li>Excellent communication skills in English and Urdu (both written and spoken)</li><li>Strong phone and WhatsApp communication abilities</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage multiple priorities</li><li>Professional, empathetic, and patient demeanor</li></ul>Preferred Qualifications:<ul><li>Previous experience in healthcare, counseling center, or wellness industry</li><li>Familiarity with mental health terminology and therapy processes</li><li>Experience with CRM systems or booking management software</li><li>Social media management skills</li><li>Psychology or social sciences background</li><li>Experience handling sensitive or confidential information</li></ul>Essential Personal Qualities:✓ Empathetic and genuinely care about people's wellbeing✓ Non-judgmental attitude toward mental health issues✓ Patient and calm under pressure✓ Excellent listening skills✓ Warm, friendly, and approachable personality✓ Professional boundaries and emotional maturity✓ Reliable, punctual, and responsible✓ Quick learner who adapts easily✓ Problem-solver with positive attitude✓ Team player who collaborates wellWhat We OfferCompensation &amp; Benefits:<ul><li>Competitive salary: PKR 40,000 - 50,000 per month (based on experience)</li><li>Annual increments based on performance</li><li>Performance-based bonuses</li><li>Probation period: 3 months with evaluation</li></ul>Work Environment:<ul><li>Supportive, mission-driven team culture</li><li>Direct impact on people's mental health journeys</li><li>Professional development and training opportunities</li><li>Learn about mental health and therapy from experienced therapists</li><li>Respectful, collaborative workplace</li></ul>Work ScheduleFull-time positionWorking hours and days will be discussed and finalized during the interview based on clinic needs and candidate availability.Potential schedules may include:<ul><li>Morning shifts, evening shifts, or split shifts</li><li>6-7 days per week with rotating offs</li><li>May include weekend availability</li></ul>Exact timings to be confirmed upon hiring.Key Success MetricsYour performance will be measured by:<ul><li>Response time to client inquiries (target: under 5 minutes)</li><li>Inquiry-to-booking conversion rate (target: 60%+)</li><li>Client satisfaction scores (target: 4.5/5+)</li><li>Session attendance rate (minimize no-shows)</li><li>Accuracy of scheduling and record-keeping</li><li>Payment collection efficiency</li><li>Professional communication quality</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client Relationship Manager (CRM)

Do it Right Pakistan

One World Immigration Law Consultant (OWILC) is seeking a dynamic and results-driven Female Business Development Officer to drive growth, build client relationships, and expand the company&rsquo;s presence in the immigration and study abroad consultancy sector. The ideal candidate will be responsible for generating leads, converting prospects into clients, and maintaining strong relationships to ensure long-term business success.Key Responsibilities:<ul><li>Identify and develop new business opportunities through various channels (digital platforms, referrals, events, and direct outreach)</li><li>Build and maintain strong relationships with potential and existing clients</li><li>Conduct consultations to understand client needs and recommend suitable immigration or study abroad solutions</li><li>Achieve monthly and quarterly sales targets set by management</li><li>Coordinate with the marketing team to execute lead generation campaigns</li><li>Maintain accurate records of client interactions in CRM systems</li><li>Prepare and deliver presentations to prospective clients</li><li>Stay updated on immigration policies, visa processes, and market trends</li><li>Represent the company at seminars, expos, and promotional events</li><li>Provide after-sales support to ensure client satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field</li><li>1 year of experience in business development, sales, or client dealing (preferably in immigration or education consultancy)</li><li>Strong communication and interpersonal skills</li><li>Excellent negotiation and persuasion abilities</li><li>Target-driven with a proven ability to meet or exceed sales goals</li><li>Proficiency in MS Office and CRM tools</li><li>Professional appearance and strong presentation skills</li></ul>Preferred Skills:<ul><li>Experience in study abroad or immigration consultancy</li><li>Knowledge of visa processes for countries such as Canada, UK, USA, and Australia</li><li>Ability to work independently and as part of a team</li><li>Strong networking and relationship-building skills</li></ul>What We Offer:<ul><li>Competitive salary + attractive commission structure</li><li>Career growth opportunities within a fast-growing organization</li><li>Professional and supportive work environment</li><li>Training and development programs</li></ul>Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Business Development Officer

Agrius IT

Sales Account Manager &ndash; IslamabadWe are looking for a results-driven Sales Account Manager based in Islamabad to generate new business and manage client relationships, focusing on enterprise cybersecurity solutions.Key Responsibilities<ul><li>Generate new leads through prospecting, networking, and referrals.</li><li>Identify clients in government, banking, telecom, and enterprise sectors.</li><li>Conduct client meetings, presentations, and product demonstrations.</li><li>Manage the full sales cycle from lead generation to deal closure.</li><li>Prepare proposals and quotations and maintain updates in CRM/ERP.</li><li>Submit daily EOD reports and participate in weekly sales pipeline reviews.</li></ul>Requirements<ul><li>3&ndash;7 years of B2B sales experience, preferably in cybersecurity.</li><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>Knowledge of cybersecurity solutions, networking, Fortinet, Cisco, or Microsoft is preferred.</li><li>Must be based in Islamabad, with a valid driving license and willingness to travel.</li></ul>Pay: Rs130,000.00 - Rs150,000.00 per hourExpected hours: 45.0 per weekWork Location: In person

Sales - Cyber Security

Creaeza

Creaeza is a fast-growing digital marketing and web development agency focused on building scalable client acquisition systems.We don&rsquo;t do basic internships. We build operators.You&rsquo;ll work directly with the founder, learn real outbound systems, and if you perform, transition into a full-time role with growth toward leadership and profit-sharing.What You&rsquo;ll Be DoingYou won&rsquo;t just &ldquo;do marketing.&rdquo; You&rsquo;ll help build a client acquisition engine.<ul><li>Research and identify high-value B2B prospects using tools like Apollo and LinkedIn</li><li>Build targeted lead lists based on industry, role, and intent</li><li>Use AI tools (ChatGPT, Claude) to generate personalized outreach messages</li><li>Execute cold email and LinkedIn outreach campaigns</li><li>Maintain clean and structured CRM data (HubSpot or equivalent)</li><li>Track campaign performance (open rates, replies, conversions)</li><li>Optimize messaging and targeting based on results</li><li>Assist in building SOPs and repeatable marketing systems</li></ul>Tools You&rsquo;ll Work With<ul><li>Apollo.io, LinkedIn Sales Navigator</li><li>Saleshandy / Manyreach</li><li>HubSpot CRM</li><li>ChatGPT, Claude</li><li>Google Sheets / ClickUp</li></ul>What We&rsquo;re Looking ForWe don&rsquo;t care about degrees. We care about how you think.Core Qualities<ul><li>Strong curiosity and willingness to learn fast</li><li>Ability to think in systems and processes</li><li>Attention to detail (especially with data and CRM work)</li><li>Clear and professional written English</li><li>Comfortable using AI tools for research and writing</li><li>Basic understanding of digital marketing concepts</li></ul>Bonus (Not Required, But Powerful)<ul><li>Experience with lead generation or outreach</li><li>Understanding of cold email strategy</li><li>Familiarity with CRM systems</li><li>Basic knowledge of copywriting</li></ul>Training &amp; Growth<ul><li>15 days of hands-on training with real workflows</li><li>Learn outbound systems used by growing agencies</li><li>Exposure to AI-driven marketing processes</li><li>Direct mentorship from founder</li></ul>Compensation<ul><li>Monthly stipend (internship phase)</li><li>Performance-based commissions on closed deals</li><li>Fast-track to full-time role (Base + Commission)</li></ul>Career PathThis is not a short-term internship.High performers will move into:<ul><li>Marketing Operations Lead</li><li>Growth Manager</li><li>Long-term partnership opportunities</li></ul>ImportantThis is a performance-driven role. We value execution, not just effort.If you&rsquo;re looking for a passive internship, this isn&rsquo;t for you.Job Types: Full-time, Contract Contract length: 3 monthsPay: Rs20,000.00 - Rs200,000.00 per monthWork Location: In person

Junior Growth Marketer

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
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 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
 </li>
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
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 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
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 Experience using CRM systems is a bonus
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 </ul>
</div>

Client Support Specialist

Nets-international Communication

Position Title: Key Account Manager &ndash; Services Business / Solution Selling Location: Islamabad Salary: Negotiable (based on experience and qualifications) Business Unit: SalesPosition OverviewNETS International, a global leader in technology systems integration, is seeking a seasoned Key Account Manager with a strong track record in services-based solution selling. The ideal candidate will drive business growth across NETS&rsquo; core domains &mdash; Cybersecurity Services and Managed Services,by engaging key enterprise clients, developing value-driven proposals, and winning solution and services opportunities.This is a high-impact, client-facing role requiring consultative sales expertise, technical fluency, and strong business acumen.Key Responsibilities<ul><li>Drive Services related opportunities to successful closure.</li><li>Lead bid responses, tenders, RFPs. Work with teams to submit timely proposals.</li><li>Own and grow strategic relationships with clients in SMB, Enterprise, Education, Healthcare, Oil &amp; Gas, Pharmaceutical, Government across KSA, Pakistan, UAE.</li><li>Position and sell complex technology services in below domains:</li><li>Experience of selling Managed Services: NOC/SOC, IT HelpDesk</li><li>Cybersecurity services: VAPT, Posture Assessment, DFIR, Trainings</li><li>Proactive account planning and pipeline development, ensuring revenue growth.</li><li>Collaborate with cross-functional technical pre-sales, and delivery teams to tailor solutions that address client pain points.</li><li>Present complex value propositions to client stakeholders and negotiate enterprise-grade contracts.</li><li>Maintain 3x Pipeline in CRM, exceeding annual and quarterly Sales quota</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Engineering, Computer Science, or a related discipline. MBA is a plus.</li><li>Minimum 3&ndash;5 years of B2B services and solutions selling experience.</li><li>Strong relationships with clients across multiple industries: BFSI, Enterprise &amp; Corporate, Public Sector, Healthcare, Education, Oil &amp; Gas, Pharmaceutical.</li><li>Proven ability to manage enterprise accounts and close high-value service contracts, deals and opportunities.</li><li>Strong understanding of services lifecycle and delivery models.</li><li>Strong business acumen, GTM, analytical &amp; business planning skills.</li><li>Fluent English communication, stakeholder management and negotiation skills.</li></ul>Join NETS International in building the future of digital infrastructure. If you're passionate about creating transformative client impact through services, we welcome your application.Job Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthApplication Question(s):<ul><li>Current Monthly Salary</li><li>Expected Monthly Salary</li></ul>Work Location: In person

Key Account Manager-Services Business / Solution Selling

HM Elevators

Job SummaryWe are looking for an experienced Business Development Manager (BDM) with a strong focus on Upwork to drive lead generation, client acquisition, and revenue growth. The ideal candidate will have proven experience in bidding, proposal writing, and converting Upwork leads into long-term clients.Key ResponsibilitiesIdentify, analyze, and bid on relevant projects on Upwork Write customized, high-conversion proposals based on client requirements Manage and optimize the company&rsquo;s Upwork profile, portfolio, and ratings Communicate with prospects to understand project needs and close deals Negotiate pricing, scope, and timelines with clients Coordinate with internal technical teams to align client requirements Track proposal performance, response rates, and conversions Maintain strong relationships with existing Upwork clients Ensure timely follow-ups and professional communication Required Skills &amp; Qualifications3+ years of experience as a BDE / Upwork Bidder Proven track record of winning projects on Upwork Excellent proposal writing and communication skills Strong understanding of IT services (Web, Mobile, DevOps, Digital Marketing, etc.) Ability to analyze job posts and identify high-value opportunities Experience with CRM tools and lead tracking Strong negotiation and client-handling skills Ability to work independently and meet targets Nice to HaveExperience with LinkedIn lead generation Knowledge of Fiverr, Freelancer, or other freelance platforms Understanding of international clients and time zones Key Performance Indicators (KPIs)Number of proposals submitted vs. responses Conversion rate from lead to closed deal Monthly revenue generated Client retention and repeat business What We OfferCompetitive salary + commission structure Performance-based growth opportunities Professional and collaborative work environment Long-term career growthJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Above: 3 years (Preferred)</li></ul>Work Location: In person

Business Development Manager (Upwork Focus)

Explore 226+ Client relationship manager crm in Islamabad this April. Find roles across top companies and apply now to boost your career.