after-sales business development executives

sales executive

customer support executive Jobs in Islamabad

customer support executive

business development executive Jobs in Islamabad

business development executive

after-sales business development executives Jobs in Islamabad

associate, client support Jobs in Islamabad

associate, client support

client service executive

Vision Tact

<p><b>About Us</b></p><p>Vision Tact is an AI-powered technology company delivering innovative software solutions, automation systems, artificial intelligence products, SaaS platforms, and custom software development services for businesses worldwide.<br/>We help organizations transform operations through AI, data analytics, workflow automation, enterprise software, and digital transformation solutions.<br/>As our company continues to grow, we're building a world-class sales organization capable of expanding our global client portfolio.</p><p><b>Responsibilities</b></p><ul><li>Respond to customer inquiries via email, phone, or chat promptly and professionally.</li><li>Document and update customer records based on interactions accurately.</li><li>Resolve customer complaints in a timely manner and escalate complex issues to senior staff when necessary.</li><li>Collaborate with team members to improve customer support processes and contribute to team meetings.</li><li>Provide detailed product and service information to customers to assist them in making informed decisions.</li><li>Maintain a positive and professional attitude towards customers to enhance customer satisfaction.</li><li>Assist in the development and implementation of customer feedback mechanisms.</li><li>Work closely with the sales and product teams to ensure customer needs are met effectively.</li></ul><p><b>Requirements</b></p><p><b>Must Have</b></p><ul><li>Bachelor's degree in Business Administration, Commerce, Marketing, Computer Science, Information Technology, Communications, English, or a related field</li><li>years of experience in customer support or related field</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work onsite at our Gulberg Greens Islamabad office</li></ul><p><b>Technical Skills</b></p><ul><li>Customer Service &mdash; foundational understanding through direct customer interaction</li><li>CRM Systems &mdash; basic proficiency in utilizing platforms like Microsoft Dynamics or Salesforce to manage customer relationships</li><li>Microsoft Office Suite &mdash; ability to use Word, Excel, and Outlook efficiently for documentation and communication</li></ul><p><b>Soft Skills</b></p><ul><li>Empathy &mdash; ability to understand and share the feelings of customers</li><li>Patience &mdash; maintain composure when handling challenging customer interactions</li><li>Attention to Detail &mdash; ensure accuracy in documenting customer interactions</li></ul><p><b>Join Our Team</b></p><p>Join Vision Tact and be part of a team that values innovation and customer satisfaction. We encourage you to apply and bring your passion for delivering outstanding customer service to our dynamic company.</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Customer Supoort Executive

WyneBridge

<p><b>Location:</b> DHA Phase 2, Islamabad/Rawalpindi<br/><b>Work Type:</b> Full-Time (In-Person)<br/><b>Working Hours:</b> 12:00 PM &ndash; 9:00 PM (1-hour break)<br/><b>Salary:</b> <b>PKR 45,000 - PKR 65,000 per month</b>.<br/><b>Experience:</b> Fresh Graduates Encouraged to Apply</p><p>About the Role</p><p>We are looking for a motivated, detail-oriented Business Development Representative (BDR) to support our outbound sales efforts and day-to-day sales operations. This role is ideal for a fresh graduate looking to build a career in business development, sales operations, and CRM management while working with a US-based sales team.</p><p>Key ResponsibilitiesBusiness Development &amp; Outreach</p><ul><li>Execute high-volume email outreach to cold and stalled sales opportunities using Gmail mail merge.</li><li>Re-engage dormant prospects and book qualified meetings on the Account Executive's calendar.</li><li>Follow established outreach sequences and maintain consistent follow-up with prospects.</li><li>Maintain accurate records of outreach activities and engagement.</li></ul><p>Response Management</p><ul><li>Respond to prospect emails using approved templates and playbooks.</li><li>Escalate complex inquiries, objections, or opportunities requiring custom responses to the Account Executive.</li><li>Ensure timely and professional communication with prospects.</li></ul><p>CRM Management &amp; Data Hygiene</p><ul><li>Update and maintain opportunity records within the CRM.</li><li>Review pipeline stages and ensure opportunities are accurately categorized.</li><li>Identify changes in Account Executive ownership and flag discrepancies.</li><li>Log notes and activities for every outreach, follow-up, and customer interaction.</li><li>Maintain clean, complete, and accurate sales data.</li></ul><p>Campaign Tracking &amp; Reporting</p><ul><li>Categorize prospect responses using predefined coding systems.</li><li>Apply campaign tags and maintain reporting accuracy.</li><li>Support the creation and maintenance of sales performance reports.</li><li>Track campaign response rates, meetings booked, and other key metrics.</li></ul><p>General Responsibilities</p><ul><li>Assist with day-to-day sales operations and administrative tasks.</li><li>Conduct basic online research to support sales initiatives.</li><li>Prepare and maintain spreadsheets, reports, and internal documentation.</li><li>Support process improvements by identifying inefficiencies and suggesting better workflows.</li><li>Coordinate with internal team members to ensure tasks are completed on time.</li><li>Maintain confidentiality of company and client information.</li><li>Prioritize multiple assignments while meeting deadlines.</li><li>Perform other business development, operations, or administrative tasks as assigned by management.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree (Fresh graduates are encouraged to apply).</li><li>Excellent written English communication skills.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable using Google Workspace or Microsoft Office.</li><li>Ability to learn new software and processes quickly.</li><li>Strong problem-solving skills and a proactive attitude.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul><p>Preferred Skills</p><ul><li>Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Zoho) is a plus.</li><li>Experience with Google Sheets, Microsoft Excel, or data management is an advantage.</li><li>Basic understanding of sales, lead generation, or customer relationship management is preferred but not required.</li></ul><p>What We Offer</p><ul><li>Hands-on experience supporting a US-based B2B sales team.</li><li>Training in CRM systems, outbound sales, and business development processes.</li><li>A collaborative work environment with opportunities for professional growth and career advancement.</li></ul><p><b>Location:</b> DHA Phase 2, Islamabad/Rawalpindi (In-Person)<br/><b>Schedule:</b> Monday to Friday, 12:00 PM &ndash; 9:00 AM (1-hour break)</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Business Development Manager

Mobilink Bank

<div>
 <p>
  <strong>
   Reports To
  </strong>
  : Manager Workplace
 </p>
 <p>
  <strong>
   Job Grade:
  </strong>
  OG-II
 </p>
 <p>
  <strong>
   Total Positions:
  </strong>
  01
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Head Office
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What is an Executive Workplace- MMBL?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an Executive Workplace, you will be responsible for ensuring smooth workplace operations and efficient administrative support across the organization. The role involves managing office supplies, vendor coordination, workplace facilities, and administrative processes to ensure seamless day-to-day operations and employee facilitation.
 </p>
 <p>
  You will oversee inventory management, office services, vendor relationships, and workplace coordination while ensuring compliance with internal policies and operational procedures. This position requires strong organizational, communication, and coordination skills to maintain an effective and productive work environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Executive Workplace Does - MMBL?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Maintain the Workplace Information System for all stationery requirements and coordinate with departments to ensure smooth operations and facilitation.
 </p>
 <p>
  &bull; Manage and process monthly and quarterly kitchen and janitorial supplies for Head Office while maintaining accurate records and inventory tracking.
 </p>
 <p>
  &bull; Verify and process vendor invoices in compliance with BOQ, SLA, and PO requirements and prepare PAFs for onward processing through the finance department after approvals.
 </p>
 <p>
  &bull; Process monthly and quarterly printed stationery requirements for Business Banking, Bank Operations, and other departments, ensuring timely order placement and delivery.
 </p>
 <p>
  &bull; Coordinate and follow up with vendors to ensure timely delivery of requested items and ensure Goods Receipt Notes (GRN) and delivery challans are processed according to SOPs.
 </p>
 <p>
  &bull; Handle and manage all requests related to Pool Car services, including vehicle assignment and coordination with drivers and end users for official travel requirements.
 </p>
 <p>
  &bull; Manage office events and coordinate arrangements for internal meetings and workplace activities.
 </p>
 <p>
  &bull; Coordinate with caf&eacute; vendors regarding weekly menu approvals and provide regular feedback on food quality and service standards.
 </p>
 <p>
  &bull; Maintain effective coordination with internal and external stakeholders to ensure smooth workplace administration and service delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for &amp; what does it take to be an Executive Workplace?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree from a reputable institution; MBA will be preferred.
 </p>
 <p>
  &bull; Minimum 2+ years of relevant experience, preferably within the microfinance industry.
 </p>
 <p>
  &bull; Experience in administration, workplace management, facilities coordination, or related functions.
 </p>
 <p>
  &bull; Experience managing vendors, office supplies, and administrative operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Skills:
  </strong>
 </p>
 <p>
  &bull; Strong coordination and stakeholder management skills.
 </p>
 <p>
  &bull; Excellent communication and interpersonal abilities.
 </p>
 <p>
  &bull; Strong organizational and multitasking capabilities.
 </p>
 <p>
  &bull; Good understanding of administrative processes and workplace operations.
 </p>
 <p>
  &bull; Ability to manage multiple priorities in a fast-paced environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desirable Skills:
  </strong>
 </p>
 <p>
  &bull; Experience in workplace information systems and inventory management.
 </p>
 <p>
  &bull; Understanding of procurement and vendor management processes.
 </p>
 <p>
  &bull; Experience within banking or financial services environments will be an added advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About MMBL:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join MMBL?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 </p>
 <p>
  <br/>
 </p>
</div>


Executive Workplace

EXETRANSGOV

<p><b>Job Location:G8/4- Islamabad</b></p><p><b>Job Timings: 1:00 pm - 10:00 pm</b></p><p><b>Package: 60,000 - 70,000 PKR / Month</b></p><p><b>Medical Insurance</b></p><p><b>Bonuses Twice a Year</b></p><p><b>About Us</b></p><p>National Translation and Immigration Services (NTIS-Pak trading name of Natrinspa Immigrations Service Pvt Ltd) are looking for a Bookings Manager to lead a UK based team in Islamabad.</p><p>NTIS Pak provides Immigrations and Translations services around Pakistan and assist their UK contracted Team with their day-day operations in UK.</p><p><b>Applicants must have the following attributes.</b></p><p>- Knowledge of using Microsoft Outlook.</p><p>- Excellent Communication Skills</p><p>- Advance English speaking/writing skills</p><p>- Training the new staff on team (if recruited)</p><p>- Ensuring daily tasks are completed with accuracy and as instructed.</p><p>- Good level of problem-solving skills and Decision Making</p><p>- Ensuring smooth reminders of daily bookings and accuracy in work.</p><p>- Ability to make executive decisions in favour of company profits and growth</p><p>Training will be provided regarding company systems and portfolio.</p><p><b>What will you learn:</b></p><p>How to work with globally distributed team.</p><p>Help you to improve your communication skills.</p><p>Understand operational importance.</p><p>Meet with the new people and scheduling/participating in conferences.</p><p>Academic/Experience Requirements:</p><p>4-years bachelor degree or equivalent.</p><p>Minimum 6 months experience in operational management work.</p><p><b>Job Type: Full-time</b></p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Operations Officer (Female)

Think Higher Consultants

<p>We are looking for a motivated and customer-focused <b>Sales Specialist</b> to join our visa consultancy team. The ideal candidate will be responsible for handling client inquiries, understanding their requirements, providing suitable guidance, and converting prospects into successful clients. The role requires strong communication skills, sales expertise, and the ability to build long-term client relationships.</p><p><b>Job Responsibilities</b></p><ul><li>Respond to client inquiries and provide information about visa consultancy services.</li><li>Conduct consultations to understand clients&rsquo; needs and recommend appropriate solutions.</li><li>Generate leads and follow up with potential clients through calls, emails, and other channels.</li><li>Maintain strong relationships with prospective and existing clients.</li><li>Achieve assigned sales targets while ensuring a high level of customer satisfaction.</li><li>Maintain accurate records of client interactions and sales activities.</li><li>Coordinate with internal teams to ensure a smooth client journey.</li><li>Stay updated on company services and industry trends.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree or relevant professional qualification preferred.</li><li>Proven experience in sales, business development, or customer-facing roles.</li><li>Experience in visa consultancy, immigration, or related industries is a plus.</li><li>Excellent communication and negotiation skills.</li><li>Strong customer service and relationship-building abilities.</li><li>Target-oriented with good follow-up and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li></ul><p>Work Location: In person</p>

Sales Specialist

Inspire Pakistan

<div><div><div><div><b>Posted date</b></div> <div>11th July, 2026</div> <div><b>Last date to apply</b></div> <div>17th July, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Operations Management
</div></div><br>
<div><div><b>Salary</b></div> <div>350,000/- (fixed Salary)</div>
</div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>5 years</div></div></div></div>
<br><p></p><div><div><div><div><div><div><p><b>About the Organisation</b></p>
<p>
Inspire Pakistan is a non-governmental, non-profit organisation implementing community-based and rights-focused programmes in partnership with donors, government counterparts, and other stakeholders. Its work focuses on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong emphasis on human rights interventions, including but not limited to Protection, Education, GBV and MHPSS.</p></div></div><p></p><div><br>
<div>
<p><b>Job Title</b></p></div><div><br>
<p>
Senior Admin &amp; Finance Manager</p></div></div><div><br>
<div>
<p><b>Reporting to or/supervised by<br>
</b></p></div><div><p>Under the direct supervision of the Director Operations, with a parallel reporting line to the CEO Office.</p></div></div><div><br>
<div>
<p><b>Unit</b></p></div><div><br>
<p>
Operations</p></div></div><div><br>
<div>
<p><b>Section</b></p></div><div><br>
<p>
Finance, Administration, Procurement &amp; IT</p></div></div><div><br>
<div>
<p><b>Duty Station</b></p></div><div><br>
<p>
Head Office</p></div></div><br>
</div>
</div></div><p></p><div><div><div><div><div><p><b>Purpose
</b></p><p>The Senior Admin &amp; Finance Manager is responsible for providing strategic leadership and oversight of the Finance, Administration, Procurement, Information Technology (IT), Asset Management, Facility Management, and Operational Support functions across Head Office, Regional Offices, field offices, project locations, and associated facilities.</p><br>
<p></p>
<p>
The role ensures efficient, compliant, transparent, and well-coordinated operational support across the organisation by strengthening financial management, budgeting, forecasting, internal controls, procurement systems, administrative systems, information technology, and operational readiness. The position supports organisational planning, programme implementation, and executive decision-making through effective resource utilisation, operational excellence, and compliance with organisational policies, donor requirements, and applicable regulations.</p></div></div><div><br>
<div>
<p><b>Key Responsibilities</b></p>
<p><b>
Strategic Leadership &amp; Operational Management</b></p>
<ul>
<li>Lead and manage the Finance, Administration, Procurement, and Information Technology (IT) Sections across Head Office, Regional Offices, field offices, and project locations.</li>
<li>Provide strategic leadership and direction to operational support functions, ensuring efficiency, accountability, consistency, and compliance across the organisation.</li>
<li>Develop, implement, review, and continuously improve operational systems, policies, procedures, manuals, and internal controls.</li>
<li>Support organisational planning, operational strategy, budgeting, and resource allocation.</li>
<li>Exercise delegated financial and administrative authority in accordance with the approved Delegation of Authority (DOA).</li>
<li>Provide strategic operational advice, financial analysis, and recommendations to support executive decision-making.</li>
<li>Ensure operational systems effectively support programme implementation and organisational objectives across all locations.</li>
</ul>
<p><b>Financial Management, Budgeting &amp; Forecasting</b></p>
<ul>
<li>Lead the development, consolidation, implementation, monitoring, and revision of organisational and project budgets in coordination with Programme Units, Regional Offices, and senior management.</li>
<li>Coordinate the annual organisational budgeting process and periodic budget revisions to ensure alignment with organisational priorities, approved workplans, and donor requirements.</li>
<li>Monitor budget utilisation across Head Office, Regional Offices, field offices, project locations, and associated facilities.</li>
<li>Prepare financial forecasts, cash flow projections, Budget versus Actual (BvA) analyses, expenditure forecasts, and financial reports.</li>
<li>Ensure Programme Managers, Unit Heads, Regional Offices, and budget holders receive timely budget updates, expenditure reports, forecasts, variance analyses, and financial guidance.</li>
<li>Lead periodic budget review meetings with Programme Units, Regional Offices, and budget holders to monitor financial performance and implementation progress.</li>
<li>Review and approve financial transactions, supporting documentation, coding, and expenditure within delegated authority.</li>
<li>Ensure effective management of bank accounts, reconciliations, cash management, advances, settlements, and financial controls.</li>
<li>Oversee preparation of monthly, quarterly, annual, management, and donor financial reports.</li>
<li>Support proposal development through preparation and review of project budgets, budget narratives, and financial assumptions.</li>
<li>Promote financial accountability, value for money, cost optimisation, and efficient utilisation of organisational resources.</li>
</ul>
<p><b>Administration, Procurement, Asset, Facility &amp; Information Technology Management</b></p>
<ul>
<li>Lead administration, procurement, facility management, asset management, and operational support services across all organisational locations.</li>
<li>Ensure effective office administration, facilities management, utilities, office maintenance, leases, travel, transport, fleet management, warehouses, stores, inventory, and administrative support services.</li>
<li>Oversee procurement planning, vendor selection, framework agreements, procurement documentation, contract management, and procurement compliance.</li>
<li>Ensure procurement activities comply with organisational policies, donor requirements, the Delegation of Authority (DOA), and applicable procedures.</li>
<li>Oversee management of organisational assets, including acquisition, inventory, tracking, maintenance, physical verification, transfer, and disposal.</li>
<li>Oversee vendor agreements, service contracts, lease agreements, maintenance contracts, and organisational insurance relating to offices, vehicles, assets, and operational resources, where applicable.</li>
<li>Provide strategic oversight of organisational Information Technology (IT) functions, including IT infrastructure, systems, networks, cybersecurity, ICT assets, software licensing, data protection, and business-critical digital services.</li>
</ul>
<p><b>Field Financial Oversight &amp; Coordination</b></p>
<ul>
<li>Provide operational leadership and oversight to Regional Offices, field offices, project locations, and associated facilities.</li>
<li>Ensure consistent implementation of finance, administration, procurement, IT, and operational procedures across all organisational locations.</li>
<li>Supervise Regional Senior Admin &amp; Finance Officers and provide technical guidance to operational teams across field locations.</li>
<li>Undertake regular monitoring and support missions to Regional Offices, field offices, project locations, and associated facilities to strengthen systems, ensure compliance, resolve operational challenges, and improve operational performance.</li>
<li>Ensure field operations remain aligned with organisational policies, donor requirements, operational standards, and management directives.</li>
</ul>
<p><b>Compliance, Risk Management &amp; Audit</b></p>
<ul>
<li>Ensure compliance with organisational policies, donor requirements, statutory regulations, and standard operating procedures.</li>
<li>Monitor compliance with approved operational policies and procedures and lead their periodic review and improvement.</li>
<li>Strengthen organisational internal control systems, financial controls, and risk management frameworks.</li>
<li>Identify financial and operational risks through budget monitoring, expenditure analysis, operational reviews, and financial forecasting, and implement appropriate mitigation measures.</li>
<li>Serve as the organisational focal point for internal and external audits relating to finance and operations.</li>
<li>Coordinate audit processes, prepare documentation, manage audit responses, and monitor implementation of audit recommendations.</li>
<li>Ensure compliance with statutory, taxation, NGO regulatory, and other applicable operational requirements.</li>
</ul><ul><li>Ensure operational records and documentation remain complete, accurate, and audit-ready.</li>
</ul>
<p><b> </b><b>Coordination &amp; Organisational Support</b></p>
<ul>
<li>Ensure effective coordination between Programme Units, Finance, Administration, Procurement, Information Technology, the Executive Office, Regional Offices, and field locations.</li>
<li>Coordinate operational implementation across organisational units to support programme delivery.</li>
<li>Ensure relevant departments, management, and budget holders are informed of budget performance, expenditure trends, forecasted variances, funding gaps, operational risks, and resource requirements.</li>
<li>Prepare and present operational performance reports, financial analyses, organisational dashboards, and strategic updates for senior management.</li>
<li>Maintain effective coordination with donors, auditors, banks, vendors, consultants, and external stakeholders on operational matters, as required.</li>
<li>Represent the Operations Unit in management meetings, donor meetings, audits, operational coordination forums, and external engagements, as delegated.</li>
<li>Ensure timely implementation of organisational priorities, management decisions, and operational directives.</li>
</ul>
<p><b>Team Leadership, Supervision &amp; Capacity Building</b></p>
<ul>
<li>Provide strategic leadership, supervision, and performance management for the Finance, Administration, Procurement, and Information Technology Sections across Head Office and field locations.</li>
<li>Directly supervise assigned operational personnel through established reporting structures.</li>
<li>Allocate workloads, monitor performance, and ensure timely achievement of departmental objectives and operational deliverables.</li>
<li>Provide technical guidance, coaching, mentoring, and on-the-job support to strengthen staff performance and professional development.</li>
<li>Identify capacity-building needs and support staff learning, development, and succession planning.</li>
<li>Promote accountability, collaboration, professionalism, ethical conduct, and adherence to organisational policies and standards.</li>
</ul>
<p><b>Systems Development &amp; Operations Continuity</b></p>
<ul>
<li>Strengthen financial, administrative, procurement, information technology, and operational systems across the organisation.</li>
<li>Lead operational improvement initiatives through process optimisation, digitisation, automation, innovation, and technology-driven solutions.</li>
<li>Develop operational Key Performance Indicators (KPIs), management dashboards, reporting tools, and performance monitoring mechanisms.</li>
<li>Promote cost optimisation and sustainable utilisation of organisational resources.</li>
<li>Develop and maintain operations continuity arrangements and ensure organisational readiness for emergency response and surge operations.</li>
<li>Coordinate operational support, financial planning, procurement, and resource mobilisation during emergencies.</li></ul><br>
<p></p>
<p><b>
Other Duties</b></p>
<ul>
<li>Perform any other duties related to Finance, Administration, Procurement, Information Technology, operational management, and organisational priorities as assigned by the Director Operations or the Executive Office.</li>
<li>Support strategic organisational initiatives and institutional strengthening activities.</li></ul></div><br>
</div><br>
<div><div><p><b>Qualifications &amp; Experience</b></p>
<ul>
<li>Preferably Bachelor's or Master's degree in Finance, Accounting, Business Administration, Commerce, Management, Supply Chain Management, Information Technology, or a related field.</li>
<li>Professional qualifications such as ACCA, CA (Inter), CMA, CIPS, MBA Finance, MBA Operations, or equivalent will be considered an asset.</li>
<li>Minimum 5&ndash;10 years of progressively responsible experience in finance, administration, procurement, operations management, or related fields.</li>
<li> Demonstrated experience managing multi-functional operational teams across Head Office and field locations.</li>
<li>Strong understanding of financial management, budgeting, forecasting, procurement systems, administrative management, information technology, internal controls, asset management, risk management, and donor compliance.</li>
<li>Experience managing organisational audits, financial reporting, operational planning, policy implementation, and organisational systems.</li>
<li>Excellent leadership, organisational, analytical, communication, negotiation, and problem-solving skills.</li>
<li>Proficiency in financial management systems, ERP/HRMIS platforms, Microsoft Office applications, and organisational information systems.</li>
<li>Ability to work strategically while ensuring effective operational oversight across multiple organisational locations.</li></ul></div><br>
</div><br>
<div><div><p><b>Policies &amp; Compliance</b></p>
<ul>
<li>The position is subject to and governed by the organisation&rsquo;s policies, procedures, codes of conduct and ethical standards.</li>
<li>All staff are required to comply with all applicable policies at all times as a condition of employment.</li></ul></div></div></div></div></div></div><p></p>

Senior Admin and Finance Manager

<div>
 <p>
  <strong>
   Department:
  </strong>
  Digital Banking
 </p>
 <p>
  <strong>
   Bank Grade:
  </strong>
  VP
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Head of Digital Banking
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Head Office
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What is Executive Manager Digital Banking Products - Mobilink Bank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Drive end-to-end development and lifecycle management of digital banking products across payments, onboarding, account servicing, and ecosystem services, ensuring alignment with business goals, regulatory requirements, and customer needs. Lead product strategy through roadmap ownership, stakeholder collaboration, and data-driven optimization using KPIs, user analytics, and experimentation to improve growth, experience, and operational efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Executive Manager Digital Banking Products Does - Mobilink Bank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Drive the end-to-end design, launch, and continuous enhancement of digital banking products across payments, customer acquisition, account servicing, and ecosystem integrations.
  </li>
  <li>
   Own and manage the product roadmap, ensuring alignment with business goals, customer needs, and platform scalability.
  </li>
  <li>
   Collaborate closely with Engineering, Business, Customer Experience, Risk &amp; Compliance, Operations, and other stakeholders to deliver product initiatives.
  </li>
  <li>
   Define, track, and optimize key performance indicators (KPIs), including transaction success rates, conversion rates, customer satisfaction, retention, and operational efficiency.
  </li>
  <li>
   Build and manage strategic partnerships with payment processors, fintechs, banks, regulators, and other financial institutions to support ecosystem growth.
  </li>
  <li>
   Ensure products, processes, and operations comply with applicable regulatory, compliance, and scheme requirements.
  </li>
  <li>
   Gather and translate business requirements into detailed product documentation, including BRDs, PRDs, user journeys, and functional specifications.
  </li>
  <li>
   Partner with technology teams throughout the product lifecycle, from solution design and development to UAT, production deployment, and post-launch optimization.
  </li>
  <li>
   Leverage data analytics, customer insights, funnel analysis, and A/B testing to drive product improvements and feature enhancements.
  </li>
  <li>
   Identify and evaluate new product opportunities by analyzing customer behavior, market trends, and competitive developments.
  </li>
  <li>
   Monitor and improve the reliability, security, and performance of payment and transaction flows, including fraud risk mitigation and dependency management.
  </li>
  <li>
   Drive continuous innovation to enhance customer experience, increase adoption, and improve operational effectiveness.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for and what does it take to be Executive Manager Digital Banking Products - Mobilink Bank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business, Marketing, Computer Science, or a related field; a Master's degree or MBA in Finance, Marketing, or Computer Science will be an added advantage.
  </li>
  <li>
   5&ndash;7 years of hands-on experience in the digital banking domain within a reputable bank.
  </li>
  <li>
   Strong experience with payment products and solutions, including online payments, POS acquiring, payment schemes, virtual cards, and payment gateways.
  </li>
  <li>
   Sound understanding of the digital payments ecosystem, emerging technologies, and integration architectures.
  </li>
  <li>
   Strong commercial acumen with excellent analytical, critical thinking, and problem-solving abilities.
  </li>
  <li>
   Good knowledge of regulatory, compliance, and governance requirements relevant to digital banking and payments.
  </li>
  <li>
   Excellent communication, stakeholder management, and influencing skills.
  </li>
  <li>
   Ability to collaborate effectively across cross-functional teams and manage relationships with internal and external stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About MMBL:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join MMBL?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 </p>
</div>


Executive Manager Digital Banking Products

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