customer care manager

Tweety Four 7

Customer Care ManagerSalary: PKR 100,000 &ndash; 150,000 Gender Preference: Open Experience: Minimum 5 years (2+ years in a managerial role preferred) Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000 Office Timing: 9AM to 6M Monday To SaturdayKey Responsibilities&middot; Lead and supervise the Customer Care team.&middot; Ensure timely resolution of customer complaints and inquiries.&middot; Handle customer escalations professionally.&middot; Coordinate with Sales, Technical Support, and Operations.&middot; Monitor team KPIs and customer satisfaction.&middot; Prepare weekly and monthly service reports.&middot; Develop and improve customer service processes.Requirements&middot; Bachelor's degree in Business Administration or a related field.&middot; MBA will be an added advantage.&middot; Strong leadership and communication skills.&middot; Experience with CRM software is preferred.&middot; Excellent problem-solving and organizational skills.What We Offer&middot; Competitive salary package.&middot; Performance-based growth opportunities.&middot; Professional and collaborative work environment.Career development opportunities.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Care Manager

Catkin Engineering Sale & Services (Pvt) Ltd

After Sales Engineer &ndash; Solar Hybrid SystemsLocation: DHA-2, Islamabad Department: After Sales Reports To: Service Manager Employment Type: Full-TimeJob SummaryThe After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.Key ResponsibilitiesTechnical Support &amp; Field Service<ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul>Customer Support<ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul>Technical Coordination<ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul>Working Conditions<ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul>Career Progression<ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul>Pay: Rs35,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

After Sales Engineer – Solar Hybrid Systems

The Hassol

About the Role: We are looking for a proactive and customer-focused Assistant Manager Sales to support our sales operations and drive business growth in the Industrial Air Compressor sector. The ideal candidate will assist in developing new business opportunities, maintaining strong customer relationships, preparing technical quotations, and achieving sales targets. Candidates with experience in Industrial Equipment, Air Compressors, Pneumatic Systems, HVAC, Pumps, Generators, or Engineering Products are highly encouraged to apply.Key Responsibilities:<ul><li>Support the Sales Manager in achieving monthly and annual sales targets.</li><li>Identify and develop new business opportunities in industrial and manufacturing sectors.</li><li>Build and maintain strong relationships with existing and potential customers.</li><li>Conduct client meetings, site visits, and product presentations.</li><li>Understand customer requirements and recommend suitable air compressor solutions.</li><li>Prepare quotations, technical proposals, and follow up with customers until order closure.</li><li>Coordinate with technical, service, and operations teams to ensure timely project execution.</li><li>Monitor market trends, competitor activities, and customer feedback.</li><li>Maintain an updated sales pipeline and prepare weekly/monthly sales reports.</li><li>Ensure excellent customer service and after-sales support.</li></ul>Requirements:<ul><li>Education: Bachelor's Degree in Business Administration (BBA) or Bachelor's Degree in Mechanical, Electrical, Mechatronics Engineering, or related Engineering discipline.</li><li>Experience: Minimum 3&ndash;5 years of experience in industrial sales or business development.</li><li>Experience in Air Compressors, Industrial Machinery, Pneumatic Systems, Pumps, HVAC, Generators, or Engineering Equipment will be preferred.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Good understanding of industrial products and customer relationship management.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Valid driving license and willingness to travel for client meetings.</li></ul>Job-type: Full time Salary Range: 50,000-70,000Pay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Assistant Manager Sales – Engineering sector

Mobilink Bank

<div>
 
 
 Department:
 
 Digital Banking
 
 
 
 Bank Grade:
 
 OG-I
 
 
 
 
 
 Reports To:
 
 Head of Digital Banking
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 
 
 
 What is Assistant Product Manager &ndash; Digital Banking - Mobilink Bank?
 
 
 
 
 
 
 The Assistant Product Manager &ndash; Digital Banking is responsible for designing, enhancing, and managing digital banking products across mobile app, internet banking, and internal digital channels. The role focuses on translating business and customer needs into well-defined digital features, working closely with business, technology, operations, risk and compliance teams to deliver secure, scalable, and customer-friendly solutions.
 
 
 
 
 
 
 What Assistant Product Manager &ndash; Digital Banking Does?
 
 
 
 
 
 
 
 1. Product Ownership &amp; Roadmap
 
 
 <ul>
 <li>
 Own assigned digital banking products and features end-to-end.
 </li>
 <li>
 Contribute to the digital banking roadmap in line with the bank&rsquo;s transformation strategy.
 </li>
 <li>
 Identify opportunities to digitize manual processes and improve customer journeys.
 </li>
 <li>
 Define product objectives, success metrics, and release plans.
 </li>
 </ul>
 
 
 
 
 
 2. Requirements &amp; Product Design
 
 
 <ul>
 <li>
 Gather requirements from business, operations, risk, and compliance teams.
 </li>
 <li>
 Convert requirements into clear PRDs, user stories, and functional flows.
 </li>
 <li>
 Define end-to-end digital journeys and edge cases.
 </li>
 <li>
 Work with UX/UI designers to create intuitive customer experiences.
 </li>
 </ul>
 
 
 
 
 
 3. Delivery &amp; Execution
 
 
 <ul>
 <li>
 Work closely with engineering teams to ensure accurate and timely delivery.
 </li>
 <li>
 Maintain and prioritize product backlogs.
 </li>
 <li>
 Participate in agile ceremonies (grooming, sprint planning, reviews).
 </li>
 <li>
 Provide clarifications to technology teams during development.
 </li>
 <li>
 Perform and support UAT, pilots, and production releases.
 </li>
 </ul>
 
 
 
 
 
 4. Stakeholder Coordination
 
 
 <ul>
 <li>
 Act as a bridge between business, technology, operations, risk, and compliance.
 </li>
 <li>
 Ensure alignment on scope, timelines, and responsibilities.
 </li>
 <li>
 Present product updates, demos, and progress to internal stakeholders.
 </li>
 </ul>
 
 
 
 
 
 5. Compliance, Risk &amp; Governance
 
 
 <ul>
 <li>
 Ensure all digital features comply with SBP regulations, internal policies, AML, and data security requirements.
 </li>
 <li>
 Coordinate approvals with Risk, Compliance, Legal, and Information Security.
 </li>
 <li>
 Maintain proper documentation for audits and reviews.
 </li>
 </ul>
 
 
 
 
 
 6. Performance Monitoring &amp; Improvement
 
 
 <ul>
 <li>
 Track digital KPIs such as adoption, usage, drop-offs, and turnaround time.
 </li>
 <li>
 Analyse customer feedback, complaints, and system issues.
 </li>
 <li>
 Identify and implement continuous improvements to enhance customer experience and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 7. Operational Readiness
 
 
 <ul>
 <li>
 Support creation of SOPs for digital processes.
 </li>
 <li>
 Coordinate training for call centre, branch, and support teams on new features.
 </li>
 <li>
 Ensure smooth handover to operations post-launch.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What are we looking for and what does it take to be Assistant Product Manager &ndash; Digital Banking - Mobilink Bank?
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Computer Science, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in product management, digital banking, fintech, or technology-enabled roles.
 </li>
 <li>
 Exposure to mobile apps, internet banking, APIs, or core banking systems is preferred.
 </li>
 <li>
 Experience working in a regulated environment is a plus.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Ability to clearly document requirements and processes.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Understanding of digital banking journeys and customer behavior.
 </li>
 <li>
 Strong communication and stakeholder management skills.
 </li>
 <li>
 Comfortable working with cross-functional teams.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Assistant Product Manager – Digital Banking

Simcoe IT

Job Title: Performance Marketing Specialist (Paid Lead Gen / US SMB Market)Role OverviewWe are looking for a data-driven, growth-oriented Performance Marketing Specialist to take full ownership of our paid lead generation campaigns. In this role, you will strategize, launch, optimize, and scale paid acquisition funnels across Meta, Google, and TikTok.Key ResponsibilitiesPaid Campaign Strategy &amp; ExecutionMulti-Channel Management: Plan, build, and optimize paid lead generation campaigns across Meta (Facebook/Instagram), Google Ads (Search, Performance Max, YouTube), and TikTok.Audience Targeting: Define and build precise audience segments, lookalikes, and custom retargeting pools tailored to the US consumer/business market.Budget Optimization: Allocate and shift ad spend dynamically based on performance metrics to maximize ROAS (Return on Ad Spend) and minimize CPL (Cost Per Lead).Funnel Architecture &amp; Lead NurturingLead Magnet Strategy: Collaborate on creating and deploying high-converting lead magnets (e.g., ebooks, templates, webinars, quizzes) that attract high-intent prospects.Post-Click Optimization: A/B test landing pages and lead forms to improve conversion rates (CR).Data, Tracking &amp; CRM ManagementFunnel Tracking: Set up and maintain robust conversion tracking (Meta Pixel, Google Tag Manager, Conversion API) to ensure clean attribution.CRM Integration: Manage the seamless flow of leads from ad platforms into our CRM, ensuring proper tagging, segmentation, and lead scoring.Reporting: Maintain weekly and monthly performance dashboards tracking core KPIs: Impressions, CTR, CPL, Lead-to-Opportunity conversion rate, and CAC (Customer Acquisition Cost).Required Experience &amp; QualificationsExperience: 1-3 years of hands-on performance marketing experience, with a strict focus on lead generation for small businesses (SMBs) in the US market.Platform Mastery: Proven, deep execution experience inside Meta Ads Manager, Google Ads Manager, and TikTok Ads Manager. (Be ready to share anonymized case studies or account structures).The Tech Stack:Ad Management &amp; Attribution: Google Tag Manager (GTM), Google Analytics 4 (GA4), and platform-native pixels.CRMs &amp; Automation: Hands-on experience with modern CRMs and automation tools like HubSpot, ActiveCampaign, GoHighLevel, or Salesforce, alongside Zapier for custom integrations.Funnel Literacy: Deep understanding of direct-response copywriting, consumer psychology, and how to structure an email nurturing sequence that actually converts.US Market Nuance: A strong grasp of US consumer behavior, cultural nuances, and timezone alignment for campaign scheduling.Core KPIs for This RoleCost Per Lead (CPL) (Quality-adjusted)Lead-to-Opportunity Conversion RateCustomer Acquisition Cost (CAC)Ad Spend Efficiency (ROAS / MER)Pay: From Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Performance Marketing ?</li><li>Do you have experience with leads generations and in GHL?</li><li>Do you have experience of ads running in USA Marketing ?</li></ul>Work Location: In person

Performance Marketer

General Manager &ndash; Retail StoreLocation: Quetta Job Type: Full-Time (Onsite) Salary: Up to PKR 250,000 per month (depending on experience)Job SummaryWe are seeking an experienced General Manager &ndash; Retail Store to lead the overall operations of a large-format retail store. The ideal candidate will have a strong background in modern retail, store operations, team leadership, inventory management, and business growth.Key Responsibilities<ul><li>Manage the overall operations and performance of the retail store.</li><li>Lead and supervise a team of 250+ employees.</li><li>Oversee inventory management of 1,000+ SKUs while ensuring stock accuracy and availability.</li><li>Monitor sales performance, profitability, and operational KPIs.</li><li>Ensure excellent customer service and compliance with company standards.</li><li>Develop and implement strategies to improve store performance and operational efficiency.</li><li>Coordinate with department heads to achieve business objectives.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Retail Management, or a related field.</li><li>8&ndash;10 years of experience in retail operations.</li><li>3&ndash;5 years of experience in a General Manager, Store Manager, Operations Manager, or similar leadership role.</li><li>Experience working with large retail chains such as Imtiaz, Carrefour, Metro, Al-Fatah, Naheed, Chase Up, or similar supermarkets/hypermarkets.</li><li>Proven experience managing 250+ employees.</li><li>Hands-on experience managing 1,000+ SKUs/inventory.</li><li>Strong leadership, analytical, communication, and problem-solving skills.</li><li>Willing to relocate to Quetta.</li></ul>Benefits<ul><li>Salary up to PKR 250,000 per month</li><li>Company-provided accommodation</li><li>Other attractive company benefits</li><li>Career growth opportunities</li></ul>Only candidates with relevant large-format retail management experience will be considered.Pay: Rs200,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>Please mention your total years of experience in retail operations and your years of experience in a General Manager or Store Leadership role.</li><li>Have you managed a retail store with more than 250 employees and over 1,000 SKUs/inventory?</li><li>Which retail company have you worked for? (e.g., Imtiaz, Carrefour, Metro, Al-Fatah, Naheed, Chase Up, or similar)</li><li>This position is based in Quetta. Company-provided accommodation is available. Are you willing to relocate?</li></ul>Work Location: In person

General Manager – Retail Store

Eco Gasoline (Private) Limited

Job Description:Eco Gasoline (Pvt.) Limited is hiring Cashiers to handle fuel sales transactions and maintain accurate cash records.Key Responsibilities:<ul><li>Handle cash and digital fuel sales transactions</li><li>Issue receipts and maintain cash accuracy</li><li>Prepare daily cash reconciliation reports</li><li>Coordinate with station manager for closing balances</li><li>Maintain discipline, honesty, and customer service standards</li></ul>Requirements:<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>Prior cashier experience (fuel station experience is a plus)</li><li>Basic knowledge of cash handling and records</li><li>Honest, punctual, and responsible</li></ul>Salary &amp; Benefits:<ul><li>Fixed monthly salary</li><li>Overtime / incentives as per company policy</li><li>Honest, disciplined, and customer-friendly</li></ul>JOB Location:<ul><li>Islamabad / Rawalpindi.</li><li>Honest, disciplined, and customer-friendly</li></ul>JOB Time:<ul><li>Requried both for day and Night Shift.</li></ul>Job Type: Full-timePay: From Rs42,000.00 per monthWork Location: In person

Fuel Station Cashier

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