call center agent

call center representative Jobs in Islamabad

call center representative

call centre assistant

client relationship manager (crm) Jobs in Islamabad

client relationship manager (crm)

customer service representative

Think Higher Consultants

Job Overview: The Customer Service Representative plays a key role in ensuring a smooth and professional client experience while assisting with the day-to-day administrative functions of a visa consultancy firm. This position serves as the first point of contact for clients and requires excellent communication skills, a professional attitude, and the ability to handle confidential information responsibly.Key Responsibilities:<ul><li>Greet and assist clients in a courteous and professional manner, both in person and through phone or email communication</li><li>Provide clear and accurate information about visa services, processes, and appointment scheduling</li><li>Manage appointment bookings, confirmations, and updates efficiently</li><li>Follow up with clients regarding documentation, fees, and application progress</li><li>Handle client queries, concerns, and complaints with patience and professionalism</li><li>Ensure the confidentiality and security of all client-related and immigration information</li></ul>Administrative Duties:<ul><li>Maintain well-organized client records, files, and documentation systems</li><li>Assist consultants with administrative support related to ongoing cases</li><li>Perform data entry, prepare basic reports, and draft routine communications</li><li>Monitor office inventory and contribute to smooth daily office operations</li><li>Coordinate with team members and departments to ensure efficient workflow</li><li>Adhere to company policies and operational procedures at all times</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any relevant field</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service-based industry is an advantage but not required)</li><li>Strong command of English, both spoken and written</li><li>Excellent communication and interpersonal abilities</li><li>Professional demeanour with punctuality and discipline</li><li>Basic knowledge of computer systems and office software</li><li>Ability to manage multiple tasks and perform well under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

ASK Development

About the Opportunity Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.Purpose of the RoleThis role is designed to ensure a seamless and positive customer experience by effectively managing customer interactions across multiple channels. The position plays a key role in addressing customer concerns, improving satisfaction levels, and acting as a bridge between customers and internal teams to enhance overall service delivery.Job Responsibilities<ul><li>Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.</li><li>Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.</li></ul>Job Requirements &ndash; Customer Service<ul><li>Age 20&ndash;30, junior high school education or above.</li><li>Good analytical judgment and communication skills; willing to make calls to customers.</li><li>Familiar with Excel, Word, and other office software.</li><li>Able to accept shift work schedules.</li></ul>Job Type: Full-timePay: Rs37,000.00 per monthWork Location: In personApplication Deadline: 31/03/2026 Expected Start Date: 06/04/2026

Customer Service Representative (CSR)

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
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 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
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 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 <li>
 Excellent written and verbal communication skills in English is also a must
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 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Rent Islamabad PVT LTD

Job Title: Customer Service Representative (CSR) &ndash; SalesCompany: Provoxio Pvt LtdJob Description: Provoxio Pvt Ltd is looking for a motivated and confident Customer Service Representative (CSR) to join our team. This is an on-site role focused on sales through cold calling, requiring strong communication skills and the ability to engage potential customers effectively.Key Responsibilities:<ul><li>Conduct cold calls to potential clients</li><li>Promote and sell company services/products</li><li>Handle customer queries professionally</li><li>Build and maintain customer relationships</li><li>Achieve daily and monthly sales targets</li><li>Maintain accurate records of calls and sales</li><li>Demonstrate good communication skills</li><li>Utilize prior sales experience to improve performance</li></ul>Job Timings: 3:00 PM &ndash; 12:00 AMSalary: PKR 40,000 &ndash; 60,000 (based on experience and performance)Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous experience in sales is required</li><li>Basic sales and negotiation skills</li><li>Ability to work in a fast-paced environment</li><li>Previous call center experience is a plus</li></ul>Location: On-site (Office-based role)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

English Speaking Call Center Sales Specialist(Evening Shift)

Misix Communication

Company DescriptionMisix Communication, established in 2015, is a leading Business Process Outsourcing center that specializes in delivering outstanding customer service. Committed to building strong customer relationships, our team provides exceptional customer support tailored to the needs of both new and existing clients. Our experienced staff quickly adapts to new tools and product specifications, ensuring high-quality service. At Misix Communication, we strive to exceed expectations and support businesses in achieving superior customer satisfaction.Role DescriptionThis is a full-time hybrid role for a Call Center Representative based in Islamabad, offering the flexibility of partial remote work. Responsibilities include providing excellent customer support, resolving customer inquiries, maintaining high levels of customer satisfaction, and ensuring a positive experience for all clients. The Call Center Representative will utilize strong communication and computer skills to manage and resolve customer issues effectively.Qualifications<ul><li>Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction</li><li>Strong Interpersonal Skills and ability to communicate effectively with a diverse customer base</li><li>Proficiency in Computer Literacy to navigate and utilize technology-based tools efficiently</li><li>Ability to work collaboratively within a team while also taking initiative to work independently</li><li>Fluency in English; additional language skills are a plus</li><li>High school diploma or equivalent; further education or prior experience in a call center environment is advantageous</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Outbound Call Specialist

Fary Au Chocolat

Location: F-10 Markaz, Near Syrian ShawarmaJob time: Full TimeWe are looking for a friendly and customer-focused Customer Sales Representative to join our Caf&eacute; &amp; Bakery team. The ideal candidate should have strong communication skills and a positive attitude, with a passion for providing excellent customer service.In this role, you will greet customers, assist them with menu selections, take orders, and ensure that every guest has a pleasant and welcoming experience at our caf&eacute;. You will also support daily operations while promoting our caf&eacute; and bakery products.Responsibilities<ul><li>Greet and welcome customers in a warm and professional manner</li><li>Assist customers with menu selections and recommend products</li><li>Take and process orders accurately</li><li>Handle payments and maintain proper cash handling procedures</li><li>Maintain cleanliness and organization of the front counter area</li><li>Work closely with the team to ensure smooth caf&eacute; operations</li><li>Provide excellent customer service and address customer inquiries politely</li></ul>Requirements<ul><li>Excellent communication and interpersonal skills</li><li>Friendly, energetic, and customer-focused personality</li><li>Ability to work efficiently in a fast-paced environment</li><li>Minimum Intermediate qualification required (Bachelor&rsquo;s degree preferred)</li><li>Previous experience in caf&eacute;s, restaurants, retail, or customer service is an advantage and is required</li></ul>Experience:<ul><li>Minimum 1 year (required)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>F-10 Markaz</li></ul>Ability to Relocate:<ul><li>F-10 Markaz</li></ul>Work Location: In personJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>do you: 1 year (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>

Customer Sales Representative (Female)

CLAIM WOLF GROUP

Job Title: Call Center RepresentativeJob Type: Full-TimeLocation: ISLAMABAD DHA PHASE IITimings: 9:45AM to 5:45PMJob OverviewWe are looking for a motivated and results-driven Sales Representative to actively seek out and engage customer prospects. The ideal candidate will be responsible for generating leads, meeting sales targets, and building strong client relationships.Key ResponsibilitiesAchieve monthly and quarterly sales targetsMaintain relationships with existing clientsPrepare sales reports and update CRM recordsHandle customer inquiries and resolve complaints professionallyRequired QualificationsBachelor&rsquo;s degree (preferred)1&ndash;3 years of sales experience (Freshers can also apply)Strong communication and negotiation skillsTarget-oriented and self-motivatedBasic knowledge of MS Office and CRM systemsCompetitive salaryPerformance-based incentivesCareer growth opportunitiesJob Type: Full-timePay: From Rs 35-50k per monthApplication Question(s):Females preferredWork Location: In personDrop your cv's : Email: dua.z@claimwolfgroup.comJob Types: Full-time, FresherPay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Call center representative

Explore 196+ Customer service representative in Islamabad this April. Find roles across top companies and apply now to boost your career.