customer service representative

Atlantis BPO Solutions Private Limited

Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM)Atlantis BPO Solutions is looking for an Inbound Customer Support Representative to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul>Experience:<ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs250,000.00 per monthWork Location: In person

Inbound Customer Support Representative

Softech Business Services Limited

Job Description: We seek a dynamic and motivated Sales and Marketing Representative to join our team. This role involves reaching out to potential clients, making calls to advertise and promote our company products, and ensuring high customer satisfaction. The successful candidate will be key in driving sales, increasing brand visibility, and maintaining customer relations.Key Responsibilities:<ul><li>Conduct outbound calls to prospective clients, providing detailed information about our products and services.</li><li>Promote and advertise company products to potential customers through calls and other communication channels.</li><li>Identify client needs and offer tailored solutions to meet those needs.</li><li>Build and maintain positive relationships with customers, ensuring a high level of satisfaction.</li><li>Follow up with leads and convert them into customers.</li><li>Manage and update customer databases and records efficiently.</li><li>Work closely with the sales and marketing team to develop strategies and achieve targets.</li><li>Maintain knowledge of the company's products and industry trends.</li><li>Meet or exceed daily, weekly, and monthly sales targets.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Marketing, Management, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build rapport with customers.</li><li>Previous experience in sales or marketing.</li><li>Self-motivated and target-driven with a positive attitude.</li><li>Ability to handle rejection and maintain focus on achieving results.</li><li>Good organizational skills and attention to detail.</li><li>Proficient in using computers, CRM systems, and basic office software.</li><li>Flexibility to work in a fast-paced and dynamic environment.</li></ul>Preferred Qualifications:<ul><li>Minimum 1 year Previous experience in telemarketing, customer service, or sales.</li><li>Familiarity with digital marketing tools or platforms.</li></ul>What We Offer:<ul><li>Practical industry experience and professional training.</li><li>A supportive and collaborative work environment.</li><li>Performance-based incentives and recognition.</li><li>Opportunity for career growth and advancement.</li><li>High-performing interns may be offered a permanent position upon successful completion of the internship.</li></ul>Location:<ul><li>Islamabad</li></ul>Timings:<ul><li>1:00 PM - 9:00 PM</li></ul>If you have a passion for sales and marketing and want to be part of a growing company, we invite you to apply for this exciting opportunity!Pay: Rs30,000.00 per monthWork Location: In person

Customer Sales Representative (CSR)

HR POD Careers

<div>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer support, customer service, or a similar role.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Experience with customer support platforms such as Zendesk, Freshdesk, Intercom, or similar tools.
 </li>
 <li>
 Basic understanding of SaaS products, web applications, or digital services.
 </li>
 <li>
 Strong problem-solving and troubleshooting abilities.
 </li>
 <li>
 Ability to manage multiple customer inquiries efficiently.
 </li>
 <li>
 Detail-oriented with strong organizational skills.
 </li>
 <li>
 Customer-focused mindset with a professional and empathetic approach.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and ticketing systems in a timely manner.
 </li>
 <li>
 Diagnose and resolve product or service-related issues.
 </li>
 <li>
 Escalate technical or complex concerns to relevant teams with proper documentation.
 </li>
 <li>
 Maintain accurate records of customer interactions and resolutions.
 </li>
 <li>
 Ensure adherence to established response and resolution SLAs.
 </li>
 <li>
 Follow up with customers to confirm successful issue resolution.
 </li>
 <li>
 Contribute to internal knowledge bases by documenting recurring issues and solutions.
 </li>
 <li>
 Identify opportunities to improve support processes and customer experience.
 
 </li>
 </ul>
</div>

Customer Support Representative (Onsite, Islamabad, PKR Salary)

TalentPop App

<div>
 
 Join TalentPop App as a Customer and Sales Engagement Specialist!
 
 
 
 At
 
 TalentPop App
 
 , we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences and driving business growth. As a
 
 Customer and Sales Engagement Specialist
 
 , you'll play a key role in engaging customers, identifying sales opportunities, recovering lost revenue, and building lasting relationships that contribute to the success of our growing organization.
 
 
 If you&rsquo;re passionate about sales, thrive in e-commerce environments, and enjoy turning customer conversations into opportunities, this role is for you!
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSA/strong&gt; in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.
 </li>
 <li>
 Drive Sales: Identify and execute opportunities for upselling, cross-selling, and product bundling to increase conversion rates and average order value.
 </li>
 <li>
 Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and boost retention.
 </li>
 <li>
 Order Management: Manage order-related concerns such as tracking, returns, and exchanges, ensuring a positive post-purchase experience that encourages repeat sales.
 </li>
 <li>
 Represent the Brand: Deliver a concierge-level experience, ensuring each interaction aligns with the brand&rsquo;s tone, voice, and service standards.
 </li>
 <li>
 Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven remote/online sales and customer support experience.
 </li>
 <li>
 Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
 </li>
 <li>
 Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 
 Why Join TalentPop App?
 
 
 
 <ul>
 <li>
 Earn commissions and enjoy annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend for your well-being.
 </li>
 <li>
 Performance and recognition bonuses for top achievers.
 </li>
 <li>
 100% permanent work-from-home setup &mdash; skip the commute!
 </li>
 <li>
 A supportive, friendly team culture with real opportunities for growth.
 
 
 </li>
 </ul>
 
 Ready to connect with customers, drive e-commerce sales, and deliver an exceptional online shopping experience? Apply now to become a Customer and Sales Engagement Specialist at TalentPop App!
 
</div>

Customer and Sales Engagement Specialist

Smart Support - WP Helpdesk & Ticket System

<div>
 
 
 Company Description
 
 
 
 Smart Support is an advanced helpdesk and ticketing system designed exclusively for WordPress users. Offering a streamlined and user-friendly experience, it provides customers with a comprehensive support portal to request assistance and track tickets. Teams benefit from structured, efficient workflows that include ticket management, collaboration tools, and insightful analytics. Smart Support emphasizes customer satisfaction through features like secure login, a rich ticketing system, and a well-organized dashboard. The platform is trusted for its role-based access controls, customizable notifications, and tools for enhancing productivity.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Islamabad for a Customer Support Specialist. The role involves providing exceptional customer support, addressing inquiries and resolving issues to enhance customer satisfaction. Responsibilities include delivering technical support, analyzing user needs, troubleshooting problems, and maintaining a high level of customer relationship management. This role also requires effective communication and a customer-first approach to ensure the smooth operation of the helpdesk and ticket system.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Customer Support, with a focus on delivering excellent Customer Satisfaction
 </li>
 <li>
 Proficient in interpersonal skills to build trust and maintain strong customer relationships
 </li>
 <li>
 Experience in Technical Support, with the ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Effective Analytical Skills to identify issues, understand complex situations, and find solutions
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to handle high-pressure situations and manage multiple tasks efficiently
 </li>
 <li>
 Experience with WordPress or similar platforms is a plus
 </li>
 <li>
 A bachelor&rsquo;s degree in a relevant field or equivalent experience is preferred
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Impactful role with real growth opportunities in a collaborative environment.
 </li>
 <li>
 Hybrid work flexibility.
 </li>
 <li>
 Supportive team culture and professional development opportunities.
 </li>
 </ul>
 
 
 
 
 How to Apply:
 
 
 Send your RESUME to career@7thskysoftware.com or apply directly through LinkedIn.
 
 
 
 
</div>

Customer Support Specialist

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 7:00 P.M to 4:00 A.M (Pk time)
 
 
</div>

Project Coordinator

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The R2R Lead (Record-to-Report) is responsible for overseeing financial close activities while actively handling complex accounting areas. The role involves reviewing outputs, resolving escalations, and ensuring all accounts are accurately reconciled and ready for reporting, while also supporting team members in day-to-day activities.
 
 
 
 What You&rsquo;ll Do As An R2R Lead (Record-to-Report)
 
 
 
 Employees employed in the role of R2R Lead (Record-to-Report) shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Oversee month-end close activities and ensure completion within defined timelines
 </li>
 <li>
 Review journal entries, reconciliations, and account balances for accuracy
 </li>
 <li>
 Handle complex or unresolved accounting issues and escalations
 </li>
 <li>
 Ensure all accounts are properly supported prior to reporting
 </li>
 <li>
 Guide team members on reconciliation and close activities
 </li>
 <li>
 Review team outputs and provide feedback where required
 </li>
 <li>
 Act as escalation point for accounting issues
 </li>
 <li>
 Coordinate with stakeholders for reporting requirements and audit support
 </li>
 <li>
 Identify recurring issues and improve close processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 4 &ndash; 6 years of experience in R2R / General Ledger
 </li>
 <li>
 Strong experience of managing:
 </li>
 <ul>
 <li>
 Financial close cycles (Accounting &amp; Reporting)
 </li>
 <li>
 Account reviews and reconciliations
 </li>
 </ul>
 <li>
 Ability to review and validate accounting outputs
 </li>
 <li>
 Experience guiding or supporting team members
 </li>
 <li>
 Strong understanding of accounting fundamentals and controls
 </li>
 <li>
 Experience working with ERP systems and reporting tools
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business Administration (Finance preferred), or an equivalent qualification / certification (Preferably Articles from A rated Firm), CMA/CA part qualified, ACCA qualified
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
</div>

R2R Lead

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