client support specialist

customer success specialist Jobs in Islamabad

customer success specialist

customer support executive Jobs in Islamabad

customer support executive

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call center representative | admissions Jobs in Islamabad

call center representative | admissions

customer service representative

FLORET CAPITALS (PVT. LTD)

Job Title: Customer Service Representative Department: Customer Support / Operations Job Type: Full-Time Location: Executive Heights, Blue Area IslamabadJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role is suitable for fresh graduates as well as candidates with up to 1 year of experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions and transactions</li><li>Provide information about products and services</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet performance targets and KPIs set by management</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a relevant field</li><li>Fresh candidates are encouraged to apply (0&ndash;1 year of experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic knowledge of MS Office (Word, Excel)</li></ul>Preferred Skills:<ul><li>Prior experience in a customer support role</li><li>Familiarity with CRM systems</li><li>Strong listening skills and a customer-first mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Attractive incentives/commissions</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timeWork Location: In personPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (Only Females)

Al Khial Cleaner

We are looking for a smart, confident, and customer-focused Female Customer Service Representative to join our growing team. This role is different from a typical call center job&mdash;you will be providing dedicated customer support for our clients in the Gulf region, handling genuine customer inquiries, service bookings, and operational coordination rather than random cold calling campaigns.This is an excellent opportunity for individuals who want to build a long-term career in customer service while working in a professional environment connected with multinational clients. We believe in investing in our employees and rewarding loyalty, dedication, and performance.As you grow with our company, your value grows with us. Employees who stay committed and perform well are highly appreciated and have excellent opportunities for promotion and career advancement.Fresh graduates are encouraged to apply with confidence if they have strong communication skills and a willingness to learn.Why Join Us?<ul><li>Permanent full-time job opportunity</li><li>Chance to work with multinational clients in the Gulf region</li><li>Excellent career growth and promotion opportunities</li><li>Professional and supportive office environment</li><li>Long-term employees are highly valued and rewarded</li><li>Great opportunity for fresh graduates to start their careers</li><li>Market Competitive salary plus commission</li></ul>Key Responsibilities:<ul><li>Answer inbound calls from customers regarding service/product inquiries</li><li>Communicate with customers professionally via phone calls and WhatsApp</li><li>Schedule appointments and coordinate with field teams for pickup/delivery services</li><li>Maintain and update customer databases accurately</li><li>Manage Cash on Delivery (COD) and online payment records</li><li>Use Google Maps to identify customer locations and assist field teams</li><li>Continuously update product and service knowledge</li><li>Handle customer concerns professionally and resolve issues efficiently</li><li>Support sales efforts by engaging customers and promoting services when required</li></ul>Job Requirements:<ul><li>Excellent communication skills in English</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to prioritize tasks effectively</li><li>Patience and confidence while dealing with customers</li><li>Good sales and customer handling skills</li><li>Working knowledge of computer software and data entry systems</li><li>Proficiency in WhatsApp, phone handling, and Google Maps</li><li>Ability to work under pressure and handle customer complaints professionally</li><li>Previous experience in a delivery company or call center will be preferred</li></ul>Job Details:<ul><li>Job Type: Full-Time</li><li>Shift: Day Shift (Office Based Only)</li><li>Working Hours: 12 Hours</li><li>Location: Bahria Town, Islamabad</li></ul>Recruitment Process:Shortlisted candidates should be prepared for:<ul><li>Initial Online Interview</li><li>Final Face-to-Face Interview at our Islamabad Office</li></ul>If you are motivated, career-focused, and ready to grow with a company that values long-term employees, we encourage you to apply today.Pay: From Rs50,000.00 per monthExperience:<ul><li>Customer Services: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Female Customer Services Representative

Magna Foodservice Limited

Join Our Team as a Customer Service Representative!Job Overview: As a Customer Service Representative, you will be the face of the company, responsible for providing exceptional service to our clients. You will be expected to resolve customer inquiries, handle complaints, and ensure customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Address customer complaints and resolve issues to ensure a positive experience.</li><li>Maintain a high level of product knowledge to assist customers effectively.</li><li>Record and track customer interactions, ensuring accurate and complete documentation.</li><li>Collaborate with other departments to resolve customer concerns.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Contribute to achieving department goals and key performance indicators (KPIs).</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in providing customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>A self-starter with the ability to work independently and in a team.</li><li>Proficient in using CRM software and Microsoft Office.</li></ul>Job Location:I-8 Markaz, Islamabad (on-site)Job Type: Full-timeExperience:<ul><li>Customer Service Representative: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

ibex

<div>
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 &nbsp;
 
 
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 &nbsp;
 
 
 
 
 Having prior experience in dealing with international customers - even better if they were based in USA - is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 &nbsp;
 
 
 
 
 
 PS
 
 &nbsp;A sense of humor would help too!
 
 
 &nbsp;
 
 
 
 
 Disclaimer
 
 &nbsp;
 
 
 
 This is not a sales-based job.
 
 
 &nbsp;&nbsp;
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 
 </li>
 <li>
 
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 
 </li>
 <li>
 
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 
 </li>
 <li>
 
 Providing alternatives to products/items, which are not available on the ecommerce website
 
 </li>
 <li>
 
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 
 </li>
 <li>
 
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 
 </li>
 <li>
 
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 
 </li>
 <li>
 
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 
 </li>
 <li>
 
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 
 </li>
 <li>
 
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 
 </li>
 <li>
 
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 
 
 </li>
 <li>
 
 Exceptional verbal communication skills in English is a must
 
 </li>
 <li>
 
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 
 </li>
 <li>
 
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 
 </li>
 <li>
 
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 
 </li>
 <li>
 
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 
 </li>
 <li>
 
 Experience using CRM systems is a bonus
 
 </li>
 <li>
 
 
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 
 
 &nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 It is a full-time ibex. job opening in Pakistan
 
 </li>
 <li>
 
 The role will be on-site in one of ibex. office in Islamabad
 
 </li>
 <li>
 
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 
 </li>
 <li>
 
 
 Perks &amp; Benefits 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including
 
 
 
 <ul>
 <li>
 
 Customer Service Representative Supervisors/ Team Lead
 
 </li>
 <li>
 
 Office Administrator / Operations Coordinator
 
 </li>
 <li>
 
 Training Specialists
 
 </li>
 <li>
 
 Cross-campaign growth for more exposure
 
 </li>
 <li>
 
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 </li>
 </ul>
 
 &nbsp;
 
</div>

Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

ZDIGITIZING

Job Title: Customer Support ExecutiveCompany: ZDIGITIZING Location: Remote Job Type: Full-Time (Permanent)About Us Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.Compensation &amp; Benefits<ul><li>Salary Range: PKR 40,000 &ndash; 60,000 per month</li><li>Career growth opportunities</li><li>Remote working environment</li></ul>Key Responsibilities<ul><li>Respond to customer queries through phone, email, and live chat</li><li>Provide information regarding services, pricing, and order updates</li><li>Manage orders and maintain accurate records in CRM/helpdesk systems</li><li>Coordinate with internal teams for smooth order processing</li><li>Resolve customer complaints professionally and efficiently</li><li>Ensure customer satisfaction through proper follow-ups</li><li>Maintain service quality and follow company procedures</li></ul>Job RequirementsExperience<ul><li>1&ndash;2 years of experience in customer support or customer service</li></ul>Skills<ul><li>Strong English communication</li><li>Customer handling skills</li><li>Problem-solving abilities</li><li>Good typing and multitasking</li><li>Basic technical knowledge</li><li>Time management skills</li><li>Professional attitude with international clients</li></ul>System &amp; Other Requirements<ul><li>Reliable internet connection</li><li>Personal laptop or computer</li><li>6&ndash;8 hours power backup</li><li>Willingness to work in rotational shifts</li><li>Agreement to company policies and procedures</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: Remote

Customer Support Executive (Remote)

University of Greater Manchester Islamabad

<div>
 
 
 About Us:
 
 
 
 
 
 
 The University of Greater Manchester, Islamabad (formerly University of Bolton &ndash; Greater Manchester, Islamabad) is Pakistan&rsquo;s first HEC-approved foreign university. Renowned for academic excellence, innovation, and a strong student-centric ethos, the university is committed to delivering globally benchmarked education within a diverse and inclusive campus environment. As part of our continued academic expansion, we invite applications from accomplished academics and academic leaders to join our growing community.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 You will contribute to the comprehensive admissions procedure for applicants, spanning from initial engagement to final enrollment. You will serve as the primary liaison for applicants, encompassing assistance for prospective students in submitting their applications by providing personalized support via telephone, email, and web chat. Collaborating closely with fellow admissions team members, you will ensure the application process is conducted efficiently and equitably for all candidates.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 ● Efficiently manage inbound and outbound calls on and from designated numbers, ensuring prompt and professional responses.
 
 
 ● Address inquiries, resolve issues, and provide accurate information about university programs, services, and procedures.
 
 
 ● Maintain meticulous records of all inbound and outbound calls within a centralized database for subsequent analysis and review.
 
 
 ● Actively engage in follow-up communications with potential leads through outbound calls, employing persuasive techniques to foster interest and engagement.
 
 
 ● Respond to inquiries and messages received from visitors via the Live Chat feature on our website, ensuring timely and accurate communication.
 
 
 ● Employ effective persuasion strategies to convert potential leads into completed applications, driving the success of our outreach efforts.
 
 
 ● Offering high-quality customer service to all applicants, at all stages of the application process.
 
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 
 ● Excellent verbal and written communication skills.
 
 
 ● Previous experience in a call center environment.
 
 
 ● Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
 
 
 ● Excellent customer service and problem-solving skills.
 
 
 ● Ability to empathize and develop rapport with individuals applying to the University.
 
 
 ● A high level of attention to detail and accuracy.
 
 
 
 
 
 
 
 
 
 Application Process:
 
 
 
 Interested candidates are invited to email their resumes to
 
 humanresources@uobislamabad.com.
 
 Please mention the job title for which you are applying in the subject of the email. Only shortlisted candidates will be contacted for interviews.
 
 
 
 
 
 UGMI is an equal opportunity employer and encourages applications from individuals of all backgrounds.
 
 
 
 
</div>

Call Center Representative | Admissions

Explore 59+ Customer service representative in Islamabad this June. Find roles across top companies and apply now to boost your career.

59 customer service representative jobs In Islamabad

Customer Service Representative (Only Females)

Female Customer Services Representative

Customer Support Executive

Customer Success Specialist

Customer Success Specialist

Customer Support Executive (Remote)

Call Center Representative | Admissions