customer support executive Jobs in Islamabad

customer support executive

client service executive Jobs in Islamabad

client service executive

client support executive Jobs in Islamabad

client support executive

csr - customer service representative Jobs in Islamabad

csr - customer service representative

customer and sales engagement specialist Jobs in Islamabad

customer and sales engagement specialist

customer service representative

CLAIM WOLF GROUP

Job description:&quot;Your Voice Is Worth More Than You Think &mdash; Join Our Winning Tele Sales Team &amp; Earn Up to PKR 100,000+ Every Month!&quot;JOB DESCRIPTION:<ul><li>Talk More. Earn More.</li><li>Your Voice Is Your Biggest Asset.</li><li>Turn Calls into Cash.</li><li>Sell Smart. Earn Big.</li><li>Build Your Career One Call at a Time.</li><li>Join Winners. Become One.</li><li>Great Salary. Unlimited Commission.</li><li>Every &quot;Hello&quot; Could Be Your Next Commission.</li><li>We Hire Attitude, We Train Skills.</li><li>Success Is Just One Call Away.</li><li>Speak with Confidence. Earn without Limits.</li><li>Your Dream Career Starts Here.</li><li>If You Can Talk, You Can Sell.</li><li>Where Talent Meets Opportunity.</li><li>Dial Success. Close Deals. Earn More.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Uncapped Commission</li><li>Performance Bonuses</li><li>Professional Training</li><li>Clear Career Path</li><li>Modern Office Environment</li></ul>&quot;If you're motivated by results, we want to hear from you.&quot;Location: Near Giga mall Dha ph 2 islamabad.Timings: Mon to Fri, 915 am till 530pm.Ability to commute/relocate:<ul><li>Islamabad Dha Phase-Ii: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>sales, customer service,csr: 1 year (Preferred)</li></ul>Pay: Rs40,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad Dha Phase-Ii: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

NESL-IT (SMC PVT) LTD

Location: On-site, Islamabad Shift Timing: 08:00 AM &ndash; 5:00 PM (overlapping hours as required) Employment Type: Full-timeCompany Overview: We are a growing professional workspace offering co-working and office facilities to individuals and businesses. We focus on client experience, smooth operations, and professional service delivery.About the Role We are looking for a confident and well-spoken Female Receptionist to manage front desk operations, handle walk-in queries, coordinate facility visits, and support co-working space sales.Key Responsibilities<ul><li>Handle incoming queries and walk-in clients professionally</li><li>Manage facility visits and client coordination</li><li>Assist in closing co-working space deals</li><li>Manage front desk and floor activities</li><li>Coordinate with internal teams for smooth operations</li><li>Maintain visitor and deal records</li></ul>Requirements<ul><li>Strong communication and interpersonal skills</li><li>Presentable personality with professional attitude</li><li>Confidence in dealing with clients and negotiations</li><li>Ability to manage multiple tasks efficiently</li><li>Prior front desk or customer-facing experience (preferred)</li></ul>Compensation<ul><li>Fixed Salary (budget open for proposal)</li><li>Commission on every successful deal closed</li></ul>What You&rsquo;ll Get<ul><li>Commission-based earning opportunity</li><li>Client interaction &amp; sales exposure</li><li>Professional work environment</li><li>Growth opportunities</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working an on-site role in I-10/3, Islamabad?</li><li>Are you available to work the shift timing from 3:00 PM to 11:00 PM?</li><li>When can you join if selected?</li></ul>Work Location: In person

Female Receptionist / Front Desk Executive

CRESCENT BUILDERS

Client Relation Officer (US Campaign)Location: Park View City, Islamabad Job Type: On-Site &amp; Hybrid (Hybrid positions are available exclusively for female candidates)Working Hours: 7:00 PM &ndash; 3:00 AM (Pakistan Standard Time)Compensation &amp; Benefits<ul><li>Base Salary: PKR 65,000 &ndash; 75,000 per month</li><li>Attractive Commission Structure</li><li>Performance-Based Bonuses</li><li>Career Growth Opportunities</li><li>Professional and Supportive Work Environment</li><li>Transportation services are available for employees; however, employees are responsible for their own transportation costs.</li></ul>About the RoleWe are seeking motivated and confident Client Relation Officers to join our growing team serving a US-based company. The ideal candidate will be responsible for engaging potential clients, generating interest in our services, and scheduling appointments.Key Responsibilities<ul><li>Conduct outbound calls to prospective customers in the US.</li><li>Introduce company services and build rapport with potential clients.</li><li>Qualify leads and identify customer needs.</li><li>Schedule appointments for the sales team.</li><li>Maintain accurate records of interactions and appointments.</li><li>Meet daily and monthly performance targets.</li><li>Follow communication scripts and company guidelines.</li></ul>Requirements<ul><li>Excellent English communication and interpersonal skills.</li><li>Previous experience in appointment setting, telemarketing, customer service, or sales is preferred.</li><li>Strong persuasion and negotiation abilities.</li><li>Ability to work night shifts (7:00 PM &ndash; 3:00 AM).</li><li>Basic computer proficiency; familiarity with CRM systems is a plus.</li><li>Self-motivated, goal-oriented, and professional attitude.</li><li>Fresh graduates are encouraged to apply.</li></ul>Work Arrangement<ul><li>On-site positions are available for all qualified candidates.</li><li>Hybrid positions are available exclusively for female candidates.</li></ul>If you are ambitious, energetic, and looking for an opportunity to earn a competitive salary along with uncapped commissions and bonuses, we encourage you to apply today.Pay: From Rs65,000.00 per hourWork Location: In person

Client Relation Officer (US Campaign)

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Efficiently promotes and executes the day-to-day Fly Jinnah sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers&rsquo; inquiries and complaints in the right channel to enhance the customers&rsquo; experience and ensure their satisfaction.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Works on promoting Fly Jinnah sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.
 </li>
 <li>
 Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.
 </li>
 <li>
 Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.
 </li>
 <li>
 Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company&rsquo;s services and products.
 </li>
 <li>
 Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.
 </li>
 <li>
 Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers&rsquo; level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Responds to all customers&rsquo; inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image ofFly Jinnah is always reflected.
 </li>
 <li>
 Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.
 </li>
 <li>
 Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.
 </li>
 <li>
 Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.
 </li>
 <li>
 Processes /monitors visa applications and cancellations thru the proper channel in line with the Fly Jinnah general policies and procedures.
 </li>
 <li>
 Maintains the company&rsquo;s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Fly Jinnah corporate image.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Tourism/Management or equivalent.
 </li>
 <li>
 Additional qualification in Aviation/IATA/Tourism is a plus.
 </li>
 <li>
 Proficient in Microsoft Office: Word, Excel, Power Point.
 </li>
 <li>
 Good in English.
 </li>
 <li>
 Acceptable knowledge in Airline/Travel products and services.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and directing them in the right channel.
 </li>
 <li>
 Effective communication skills to utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Capable of recommending alternate solutions to customers&rsquo; problems.
 </li>
 <li>
 Effective persuasive, negotiation, and problem solving skills.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Employs interpersonal relations to support company&rsquo;s objectives.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.
 </li>
 <li>
 Fresh graduates may be considered for this role given they demonstrate the required competencies.
 </li>
 </ul>
</div>

Ticketing Agent - Islamabad

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 2:00 P.M to 10:30 P.M (Pk time)
 
 
</div>

Project Coordinator

International Medical Corps

<div>
 
 Job Summary
 
 
 
 Perform professional oral interpretation (I.e., medical interviews, education sessions, lectures, meetings) and written translation (i.e., technical documents, official documents, communications, etc.), from Arabic to English or vice versa.
 
 
 To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.
 
 
 
 Main Tasks And Responsibilities
 
 
 
 <ul>
 <li>
 Translate documents from/to Arabic to English upon request including translation of government documents, letters, reports etc
 </li>
 <li>
 Interpret discussions, medical interviews, education sessions, lectures, meetings, etc. as requested and in daily working life to allow continuation of the IMC project in clear understanding of both parties including legal advisors, government authorities, etc.
 </li>
 <li>
 Always keep respect towards patients, collaborators, authorities, and IMC staff participating in discussions.
 </li>
 <li>
 Ensure confidentiality of all translations is maintained as directed by the Project coordination team.
 </li>
 <li>
 Ensure neutrality and accuracy when interpreting/translating, asking for clarification or elaboration as needed.
 </li>
 <li>
 All verbal interpretation and written translation must be without personal bias.
 </li>
 <li>
 Declare any &ldquo;conflict of interest&rdquo; when asked to interpret or translate (e.g., personal involvement) which would necessitate using other staff members for translation.
 
 
 </li>
 </ul>
 Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 University/higher education degree in translation/linguistics (English language) is essential.
 </li>
 <li>
 Previous work experience as an interpreter/translator is essential.
 </li>
 <li>
 Previous working experience with international organizations or NGO is desirable.
 </li>
 <li>
 Fluent in spoken and written English and Arabic
 </li>
 <li>
 Good computer skills (MS Word, Excel, Power Point, Outlook Express)
 </li>
 <li>
 Knowledge of medical terminology would be an advantage.
 </li>
 <li>
 Good knowledge and experience of writing formal documents.
 </li>
 </ul>
</div>

Translator/Interpreter

Catkin Engineering Sale & Services (Pvt) Ltd

After Sales Engineer &ndash; Solar Hybrid SystemsLocation: DHA-2, Islamabad Department: After Sales Reports To: Service Manager Employment Type: Full-TimeJob SummaryThe After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.Key ResponsibilitiesTechnical Support &amp; Field Service<ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul>Customer Support<ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul>Technical Coordination<ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul>Working Conditions<ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul>Career Progression<ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul>Pay: Rs35,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

After Sales Engineer – Solar Hybrid Systems

Explore 37+ Customer service representative in Islamabad this August. Find roles across top companies and apply now to boost your career.