customer support advisor

TrackPad

Job Title: Female Customer Support Care Representative (WhatsApp Account Manager) Location: Onsite &ndash; Karachi (Gulshan-e-Jamal) Employment Type: Full TimeWorking Schedule:<ul><li>Day Shift: 10:00 AM &ndash; 6:00 PM</li></ul>About TrackpadTrackpad Business Services is a growing e-commerce solutions and consultancy company. We provide end-to-end services including Amazon account or Shopify account management, marketplace support, logistics, digital marketing, and business development. Our mission is to help businesses expand globally with smarter tools, professional support, and efficient service structures.About the RoleWe are hiring a dedicated Female Customer Support Care Representative to manage customer interactions through our WhatsApp Business account. During the first 1&ndash;2 months, you will receive complete training .Key Responsibilities<ul><li>Handle and respond to all customer messages via WhatsApp Business</li><li>Provide accurate product information, pricing, and order support</li><li>Follow up with leads to help convert inquiries into sales</li><li>Maintain detailed customer records and ensure timely reporting</li><li>Coordinate with internal teams for issue resolution</li><li>Maintain a positive and professional brand image in all communications</li></ul>Requirements<ul><li>Female candidates only</li><li>6 months to 1 year experience in customer support or online chat handling preferred</li><li>Better written communication skills in Urdu or English</li><li>Tech-savvy, good typing speed, and multitasking ability</li><li>Must be punctual, customer-focused, and solution-oriented</li><li>Familiarity with WhatsApp Business tools will be an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Salary will be given during the training period as well</li><li>Growth-oriented and professional work environment</li><li>Opportunities to learn and build a long-term career in customer support</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Female Customer Support Care Representative (WhatsApp Account Manager)

Climax Software Solutions

DepartmentHead of Customer SupportReports ToCEO/COOJob SummaryAn experienced Head of Customer Support to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a head in an ERP product-based environment.Key Responsibilities1. Executive Customer Ownership &amp; Stakeholder Management<ul><li>Act as the primary escalation and relationship owner for key ERP customers.</li><li>Represent the organization in high-level customer discussions, escalations, and delivery reviews.</li><li>Own customer satisfaction, ERP adoption success, and long-term account health from a functional and delivery perspective.</li></ul>2. ERP Support Operations &amp; Department Leadership<ul><li>Provide end-to-end process quality assurance of ERP functional and technical support teams.</li><li>Define and enforce support standards, SLAs, escalation frameworks, and service quality benchmarks.</li><li>Ensure seamless coordination between Support, BA, QA, and Development teams.</li><li>Build a culture of accountability, ownership, and customer-first execution.</li></ul>3. ERP Business Analysis &amp; Domain Governance<ul><li>Act as the organizational authority on ERP business domain knowledge.</li><li>Lead complex requirement discovery sessions and stakeholder workshops.</li><li>Translate business needs into approved functional designs, user stories, and process flows.</li><li>Review and sign off on BRDs, FRDs, change requests, and functional scope.</li><li>Govern UAT strategy, execution, and business sign-off.</li></ul>4. ERP Implementation &amp; Functional Delivery Oversight<ul><li>Provide leadership oversight for ERP implementations, upgrades, and major rollouts.</li><li>Ensure implementations align with defined scope, timelines, and business objectives.</li><li>Own functional quality during configuration, UAT, go-live, and hyper-care phases.</li></ul>5. Technical &amp; Analytical Leadership<ul><li>Possess strong technical understanding of ERP systems, architecture, integrations, and data flows.</li><li>Establish and maintain dashboards and analytics for support performance, delivery health, and customer KPIs.</li><li>Use data-driven insights to drive continuous improvement and executive decision-making.</li></ul>6. Talent Development, Training &amp; Capability Building<ul><li>Own ERP functional capability building across support and BA teams.</li><li>Design structured onboarding, training, and upskilling programs.</li><li>Mentor senior team members and develop future leaders within ERP operations.</li></ul>7. Cross-Functional &amp; Pre-Sales Leadership<ul><li>Act as the central coordination authority between Support, BA, QA, Development, Sales, and Management.</li><li>Provide senior-level functional and delivery input during pre-sales discussions, demos, and solutioning.</li><li>Support strategic planning related to ERP product usage, customer expansion, and service maturity.</li></ul>9. KPIs, Reporting &amp; Continuous Improvement<ul><li>Define and own KPIs including SLA compliance, customer satisfaction, sprint velocity, UAT success, issue recurrence, and delivery predictability.</li><li>Present regular operational and delivery reports to executive leadership.</li><li>Drive continuous improvement initiatives across ERP support and delivery operations.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or related field.</li><li>7-10+ years of ERP experience across support, functional consulting, business analysis, and delivery roles or cross-functional teams.</li><li>Proven experience managing ERP projects and Agile delivery frameworks from scratch.</li><li>Excellent leadership, communication, analytical, and decision-making skills.</li></ul>Job Type: Full-timeWork Location: In person

HEAD OF CUSTOMER SUPPORT

DINERS

Job Title: Fashion Advisor (Female)Location: Karachi (Multiple Outlets)Key Responsibilities<ul><li>Greet customers and provide personalized styling and product recommendations</li><li>Assist customers in product selection to achieve sales targets</li><li>Maintain visual merchandising standards as per brand guidelines</li><li>Ensure proper stock display, replenishment, and cleanliness of the sales floor</li><li>Handle customer queries, concerns, and complaints professionally</li><li>Support ongoing promotions, sales campaigns, and in-store activities</li><li>Coordinate with the store team to ensure smooth daily operations</li><li>Adhere to company policies, SOPs, and grooming standards</li></ul>Requirements &amp; Qualifications<ul><li>Female candidates only</li><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>1&ndash;2 years of experience in retail or fashion sales (fresh candidates may apply)</li><li>Strong communication and interpersonal skills</li><li>Passion for fashion, trends, and customer service</li><li>Ability to work in shifts, on weekends, and during sale periods</li><li>Presentable, energetic, and target-oriented</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Fashion Advisor (Female)

Riseup International Marketing

*Job description:*Location: Block 13b, Gulshan e Iqbal, Karachi (Onsite)Experience required: atleast 1 yearJob Type: Full time (Monday to Saturday 5PM-12AM)Salary: 25000 (target based), starts after payroll salesApply only Boys*Tritech International* is looking for Creative social media marketers to join our team and should be a perfect fit for our requirements.This role is ideal for marketers with atleast 1 year of experience who are passionate about facebook organic marketing, with hands-on expertise in tools like Chatgpt, Gemini Ai and CapCut.*Key Responsibilities:*Resposible enough to do tasks on his own after the training period ends.Create &amp; write catchy posts and captions to promote our services.Edit short-form videos (reels, promotional content) using CapCut.Solve any problem you face while promoting our services to engage more people.Use Ai softwares like Chatgpt &amp; Gemini Ai to make creative and eye catching content.*Requirements:*Age requirement: 17-27Qualification: Must be IntermediateMinimum 1 year of experience as a facebook organic marketer.Must be fluent in reading and writing english.Strong portfolio showcasing graphic design, video editing, and animations.Must have used CapCut.Knows how to give prompts to Ai and make promotional content.Good understanding of social media trends and short-form content.Creative mindset, attention to detail, and good writing ability.Strong communication &amp; teamwork.Creativity and problem-solving mindset.Ability to work under deadlines.What We Offer:Onsite role with a collaborative work environment.Opportunity to learn new things everyday.Competitive salary and growth opportunities.Send your updated resume to 03233713258*No calls allowed only WhatsApp message*Job Types: Part-time, FresherPay: Rs25,000.00 - Rs70,000.00 per monthExpected hours: 36 per weekWork Location: In person

Chat support representative

*Job description:*Location: Block 13b, Gulshan e Iqbal, Karachi (Onsite)Experience required: atleast 1 yearJob Type: Full time (Monday to Saturday 5PM-12AM) ONLY BOYSSalary: 25000 (target based), starts after payroll sales*Tritech International* is looking for Creative social media marketers to join our team and should be a perfect fit for our requirements.This role is ideal for marketers with atleast 1 year of experience who are passionate about facebook organic marketing, with hands-on expertise in tools like Chatgpt, Gemini Ai and CapCut.*Key Responsibilities:*Resposible enough to do tasks on his own after the training period ends.Create &amp; write catchy posts and captions to promote our services.Edit short-form videos (reels, promotional content) using CapCut.Solve any problem you face while promoting our services to engage more people.Use Ai softwares like Chatgpt &amp; Gemini Ai to make creative and eye catching content.*Requirements:*Age requirement: 17-27Qualification: Must be IntermediateMinimum 1 year of experience as a facebook organic marketer.Must be fluent in reading and writing english.Strong portfolio showcasing graphic design, video editing, and animations.Must have used CapCut.Knows how to give prompts to Ai and make promotional content.Good understanding of social media trends and short-form content.Creative mindset, attention to detail, and good writing ability.Strong communication &amp; teamwork.Creativity and problem-solving mindset.Ability to work under deadlines.What We Offer:Onsite role with a collaborative work environment.Opportunity to learn new things everyday.Competitive salary and growth opportunities.Send your updated resume to 03233713258*No calls allowed only WhatsApp message*Job Types: Part-time, FresherPay: Rs25,000.00 - Rs70,000.00 per monthExpected hours: 36 per weekWork Location: In person

Chat Support Representative

*Job description:*Location: Block 13b, Gulshan e Iqbal, Karachi (Onsite)Experience required: atleast 1 yearJob Type: Full time (Monday to Saturday 5PM-12AM)Salary: 25000 (target based), starts after payroll sales*Tritech International* is looking for Creative social media marketers to join our team and should be a perfect fit for our requirements.This role is ideal for marketers with atleast 1 year of experience who are passionate about facebook organic marketing, with hands-on expertise in tools like Chatgpt, Gemini Ai and CapCut.*Key Responsibilities:*Resposible enough to do tasks on his own after the training period ends.Create &amp; write catchy posts and captions to promote our services.Edit short-form videos (reels, promotional content) using CapCut.Solve any problem you face while promoting our services to engage more people.Use Ai softwares like Chatgpt &amp; Gemini Ai to make creative and eye catching content.*Requirements:*Age requirement: 17-27Qualification: Must be IntermediateMinimum 1 year of experience as a facebook organic marketer.Must be fluent in reading and writing english.Strong portfolio showcasing graphic design, video editing, and animations.Must have used CapCut.Knows how to give prompts to Ai and make promotional content.Good understanding of social media trends and short-form content.Creative mindset, attention to detail, and good writing ability.Strong communication &amp; teamwork.Creativity and problem-solving mindset.Ability to work under deadlines.What We Offer:Onsite role with a collaborative work environment.Opportunity to learn new things everyday.Competitive salary and growth opportunities.Send your updated resume to 03233713258*No calls allowed only WhatsApp message*Job Types: Part-time, FresherPay: Rs25,000.00 - Rs70,000.00 per monthExpected hours: 36 per weekWork Location: In person

Teradata

<div>Our Company
At Teradata, we believe that people thrive when empowered with better information. That&rsquo;s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers&mdash;and our customers&rsquo; customers&mdash;to make better, more confident decisions. The world&rsquo;s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What you will do:
1. Position Teradata as Knowledge Platform for Agentic AI era to prospects.
2. Understand customer pain points, work with cross functional team of architects, consulting, ICs to come up with effective data strategy aligned with customer business goals.
3. Grow Teradata footprint in assigned territory.
4. Compete and win against incumbents and leaders in Data &amp; AI domain.
5. Manage C-level business relationships with top prospects.
6. Should act as a trusted advisor and seen as a industry visionary in the market. 

Who you will work with:
1. This position report to Area Vice President, Pakistan &amp; Bangladesh, part of Global Growth Markets.
2. You will work closely with sales squad locally including Customer Solution Architect, Customer Services Executive, Service Excellence Managers, Renewal Account Managers, Area Vice President, as well as regionally and internationally with extended specialist teams and SMEs / ICs.
3. You will also collaborate with our channels / partners locally and globally with SIs / Ecosystem partners and CSPs to have a complete story.
4. You along with relevant team members will play a pivotal role in Teradata's growth strategy, being the front face to end-customers. 

What Makes You a Qualified Candidate
1. 10-15 years of Solution selling experience in local market
2. Preferred Banking solutions experience, specially in Data &amp; AI domain, locally or regionally.
3. Active network of CXOs locally, with proven value engagements.
3 Understanding of local Data ecosystem and prospective customer challenges.
#LI-AB2</div>

Sales Account Executive GTM - Financial Industry

Explore 1245+ Customer support advisor in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.

1245 customer support advisor jobs IN Karachi Pakistan

Female Customer Support Care Representative (WhatsApp Account Manager)

HEAD OF CUSTOMER SUPPORT

Fashion Advisor (Female)

Chat support representative

Chat Support Representative

Chat Support Representative

Sales Account Executive GTM - Financial Industry