customer service manager Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service manager

dutch speaker – customer service representative Jobs in Test Jobs In Test Jobs In Giza Egypt

dutch speaker – customer service representative

german speaker – customer service representative Jobs in Test Jobs In Test Jobs In Giza Egypt

german speaker – customer service representative

customer service representative (english) Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service representative (english)

customer service representative - giza branches Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service representative - giza branches

customer support agent arabic german kurdish english

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Arabic/German/Kurdish/English)

Confidential Careers

<div>
 
 
 Job Title:
 
 Social Media Agent
 
 
 
 Department:
 
 Customer Experience / Contact Center
 
 
 
 Location:
 
 Dokki
 
 
 
 Reports To:
 
 Social Media Team Leader / Customer Experience Supervisor
 
 
 
 
 
 
 Job Summary:
 
 
 
 The
 
 Social Media Agent
 
 is responsible for managing customer interactions across all social media platforms, ensuring timely, professional, and high-quality responses. This role plays a key part in maintaining the company&rsquo;s online reputation, addressing customer inquiries, and enhancing overall customer satisfaction through effective communication and problem resolution.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 customer inquiries, complaints, and service requests
 
 received through social media platforms such as Facebook, Instagram, X (Twitter), and others.
 </li>
 <li>
 Respond to messages, comments, and mentions
 
 promptly and professionally
 
 , maintaining a consistent brand tone and voice.
 </li>
 <li>
 Support customers with
 
 membership-related inquiries, service information, and problem resolution
 
 .
 </li>
 <li>
 Collaborate with internal teams (Operations, Marketing, and Customer Experience) to ensure accurate and timely responses to customer issues.
 </li>
 <li>
 Track, monitor, and escalate
 
 customer feedback or recurring issues
 
 to relevant departments for resolution.
 </li>
 <li>
 Maintain a
 
 positive brand image
 
 through excellent communication and customer engagement.
 </li>
 <li>
 Participate in
 
 regular quality and performance reviews
 
 to ensure service standards are met.
 </li>
 <li>
 Stay up to date with company updates, campaigns, and promotions to ensure accurate information sharing.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Communication, Marketing, Business Administration
 
 , or a related field.
 </li>
 <li>
 
 0&ndash;5 year of experience
 
 (fresh graduates are welcome to apply) or
 
 3+ years of experience
 
 in a customer service or social media handling role.
 </li>
 <li>
 Strong written communication skills in
 
 Arabic and English
 
 .
 </li>
 <li>
 Proficiency in using major
 
 social media platforms
 
 and related management tools.
 </li>
 <li>
 Excellent customer service attitude with strong problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple conversations efficiently.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience working in a
 
 call center or customer experience environment
 
 .
 </li>
 <li>
 Familiarity with
 
 CRM or ticketing systems
 
 (e.g., Zendesk, Freshdesk).
 </li>
 <li>
 Knowledge of
 
 social media analytics and reporting tools
 
 is a plus.
 </li>
 </ul>
</div>

Social Media Agent

QuickfirmX

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.About the Role &ndash; What You Will DoAs a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You&rsquo;ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.Your responsibilities include:<ul><li>Answer incoming communications from customers courteously and professionally.</li><li>Identify and understand customer needs, offering clear and effective solutions.</li><li>Conduct quick research using internal systems to resolve technical or account-related issues.</li><li>Document all interactions accurately and ensure proper follow-up.</li><li>Collaborate with your team to maintain service quality and achieve performance targets.</li><li>Work on rotational shifts (24/7) while maintaining high service standards.</li></ul>This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.Requirements<ul><li>Language Skills: German level C1 and English level B1.</li><li>Experience: Minimum of 6 months in a call center (customer service or related field).</li><li>Education: Graduates and dropouts are both eligible.</li><li>Excellent communication, problem-solving, and multitasking abilities.</li></ul>Benefits<ul><li>Attractive Salary: 44,681 EGP Gross.</li><li>Transportation: Available after 9 PM (door-to-door for females).</li><li>Social Insurance provided.</li><li>Work Location: Maadi, Cairo.</li><li>Working Hours: 8 hours per day + 1-hour break.</li><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You&rsquo;ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.If you&rsquo;re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;44,000.00 per month

German Speaker – Customer Service Representative

Alorica

<div>
 
 At
 
 Alorica
 
 , we&rsquo;re redefining what it means to deliver world-class customer experience (CX). With more than
 
 100,000 employees across 16 countries
 
 , we provide customer service and digital solutions for some of the world&rsquo;s leading brands &mdash; in industries ranging from healthcare and financial services to communications, retail, and technology.
 
 
 In Egypt, Alorica is proud to be part of a global community of diverse, talented professionals who thrive in a
 
 fast-paced, collaborative environment
 
 that values innovation, inclusion, and career growth.
 
 
 Join us and help us make lives better &mdash; one interaction at a time.
 
 
 
 
 
 
 A BRIEF OVERVIEW
 
 
 
 Responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. System requirements and technology are the same as an Agent and Representative. This role is responsible to login and utilize the client chat platform for unified and real-time communication.
 
 
 
 
 
 
 YOUR DAY-TO-DAY
 
 
 
 &bull;Provides site-level systems support and ID contact between Vendor and the client.
 
 
 &bull;Provides system and ID support and readiness.
 
 
 &bull;Provides troubleshooting assistance to Agents.
 
 
 &bull;Coordinates Agent ID tracking and issuance.
 
 
 &bull;Communicates new, termed and changes in Agent status to the client.
 
 
 &bull;Manages system issue tracking, escalation and resolution support.
 
 
 &bull;Coordinates all access, change, and term requests for those working on the project.
 
 
 
 
 
 
 WHAT YOU BRING TO THE TABLE!
 
 
 
 &bull;Ability to effectively organize work and priorities against deadlines. Strong communication skills. Results and people-oriented. Ability to work in a fast-paced environment and confidentiality is required.
 
 
 &bull;Advanced English (B2+ in CEFR) (oral &amp; written).
 
 
 &bull;IT basic knowledge, basic Excel skills, data base and troubleshooting experience.
 
 
 &bull;Capable to on-site. Schedule flexibility 24/7, including weekends.
 
</div>

Team Manager - Operations Systems Support

Concentrix

About the Job:Concentrix Egypt is hiring Customer Service Advisors and Sales Representatives to join our fast-growing team! If you&rsquo;re fluent in English and eager to grow your career in a multinational environment, we&rsquo;d love to meet you.Available Vacancies1. Customer Service Advisor / Agent<ul><li>Salary up to 20,000 EGP gross</li></ul><ul><li>Rotational shifts</li></ul><ul><li>Locations: New Cairo &amp; 6th of October (US Accounts)</li></ul><ul><li>Solid B2 English level required</li></ul>2. Sales Representative<ul><li>Salary 20,000 EGP gross + sales bonus in Canadian Dollars (CAD)</li></ul><ul><li>Previous sales experience required</li></ul><ul><li>Solid B2 English level required</li></ul>Benefits<ul><li>Medical and Social Insurance</li></ul><ul><li>Transportation provided</li></ul><ul><li>Opportunities for career growth</li></ul>If you&rsquo;re motivated, customer-focused, and ready to join a global leader in customer experience, apply now to join Concentrix Egypt!Job Types: Full-time, Permanent, New gradPay: E&pound;20,000.00 per month

Talent Acquisition Specialist

Egypt Education Platform

<div>EEP - Prime National Schools is seeking a knowledgeable and proactive IT Help Desk to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.
Key Responsibilities:<ul>
<li>
Provide day-to-day technical support to all employees and students regarding hardware, software, and network issues.</li>
<li>Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service.</li>
<li>Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.</li>
<li>Troubleshoot problems over the phone, via remote support tools, and in person.</li>
<li>Document and maintain accurate records of issues, solutions, and upgrades in the help desk system.</li>
<li>Participate in the onboarding of new staff and students by providing training on IT tools and systems.</li>
<li>Collaborate with the IT team to identify and implement improvements in technology and processes.</li>
<li>Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience in an IT Help Desk or support role is preferred.</li>
<li>Strong understanding of computer systems, mobile devices, and other tech products.</li>
<li>Excellent troubleshooting skills and the ability to work under pressure to meet deadlines.</li>
<li>Exceptional communication skills in both Arabic and English; ability to convey technical information to non-technical users.</li>
<li>Strong customer service orientation with a desire to help others.</li>
<li>Ability to work independently and collaboratively in a fast-paced environment.</li>
<li>Willingness to learn and adapt to new technologies and processes.</li>
</ul>
Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.
Benefits<ul>
<li>
High table of Medical Coverage within Egyptian Network.</li>
<li>Transportation Provided &ldquo;School Bus&rdquo;</li>
<li>Tuition Discount 20%.</li>
<li>Great and encouraging work environment.</li>
<li>Monthly Rewarding System.</li>
<li>Yearly Increase up to 20% &ldquo;based on achieving KPIs&rdquo;</li>
<li>Regular Workshops &amp; Professional development.</li></ul></div>

IT Help Desk

Explore 226+ Customer support agent arabic german kurdish english in Test Jobs In Test Jobs In Giza Egypt this November. Find roles across top companies and apply now to boost your career.

226 customer support agent arabic german kurdish english jobs IN Test Jobs In Test Jobs In Giza Egypt

Customer Support Agent (Arabic/German/Kurdish/English)

Social Media Agent

German Speaker – Customer Service Representative

German Speaker – Customer Service Representative

Team Manager - Operations Systems Support

Talent Acquisition Specialist

IT Help Desk